Pacific Moving Canada

Pacific Moving Canada (and Centennial Moving) moved me from Toronto to Abbotsford BC. They were very professional. Communication was great. Their team came when expected on pick up and were efficient. The process was very smooth. They were in constant communication with me throughout the journey. They loaded and offloaded everything so I didnt have to do anything, which was great. They provided their own blankets and even tagged my boxes with bar codes, name, and location. You get a lot for a pretty low budget move. Thanks so much!

Move size: Studio Service cost: $1250

I really don't know why it's so hard to find ethical movers.. but do NOT choose this one! Doesn't matter what they tell you before you book, it's all lies!
Moving from BC to NS I purposely wanted to move very light (and I hoped cheaply) and start fresh. So I didn't take any furniture and pretty much just boxes of personal items. For this I was quoted their minimum charge of 1000 lbs. even though I knew to be less than that I accepted this and booked with them.
Then the fees start changing.. 1st with an 'Area surcharge' for my destination of $50. for some reason. I live just 15 min from the largest city in the maritimes and very accessible right off a highway, so that was my 1st red flag.
Upon pick up ,the invoice from the mover was that he estimated my items to be 1250 lbs. I assumed like most companies they would pad their quotes to cover their [EDIT] and to try squeeze more $ out of me anyway.
Then they tell me there's a $150 charge for each of my 2 kayaks that they didn't say initially. When I questioned this I was told it's because they cannot stack anything on top of them so they lose truck space. I disputed since my kayaks were on a cart stacked already so they would take the same room as 1 anyway. After arguing back and forth they charged me $100 each still. HOWEVER when the truck arrived they had taken the kayaks off the cart and hung them on the walls anyway so that was another lie.
I was told initially when I asked how long the shipping takes I was specifically told; "No more than 3 weeks and we will give you minimum 3 days notice.". Well it took exactly 5 weeks and I got 24 hours notice! When I pointed this out I was told I should have checked the Frequently Asked section?? No accountability for what they tell you at all and no apologies.
But the worst of it was while my items were in transit I get an email saying my items were scaled and actual weight is 1860 lbs?? Adding another 50% more weight which I knew was impossible!! There was NO WAY my few items weighed as much as a full 1 bedroom suite when I didn't even have any furniture! I called to dispute and just got a run around and ignored. Finally they send me a 'weight ticket' to 'prove' their claims which really do not tell you anything. Its a piece of paper showing a before and after weight without any idea what they did to skew these weights. I offered to rent an industrial scale to weight each box as they came off and prove my weights were much less but they of course refused to acknowledge any systems that were not their own. And when the truck did show it was stacked full of their own moving supplies which I have no doubt they charge customers for. I am sure big moves this has less impact and they assume they can get away with this. But for my little move it had doubled my initial bill! They refuse to deliver the items unless you pay their ridiculous charges basically holding them hostage.
I am now working with the BBB to hold these [EDIT] accountable for their horrible cheating business practices. Do yourself a favour and go elsewhere!!

Move size: Partial Move Service cost: $2600

Moved from Calgary to Toronto. I just wanted to thank all the members at the Pacific team that helped with our relocation. The office was very transparent and helpful through the whole process. I especially wanted to say thanks for the attention to detail the loading teams took, no items were damaged in our move. Finally I wanted to commend our driver Serge for his punctuality arriving to pick and drop off our items at our pick up and drop off locations. He made sure that no items were affected during the move by securing everything properly. I recommend Pacific to anyone making a long distance move because of their utter professionalism.

Move size: 3 Bedroom Home Service cost: $4700

Pacific Moving Canada helped me with moving last week. They moved all the furniture and plenty of boxes from Markham ON to Saskatoon SK. I booked these guys 4 weeks in advance, packed everything during the entire month. Because of the detailed preparation, everything went smoothly. Everything arrived safely, even our large aquarium! I didn't worry about the furniture, boxes and some other items, the most important was our glass aquarium! And they did it! The move from the very beginning till the very end made me feel secured. These guys operate on the high level of service and they deserve the highest mark!

Service cost: $2370

Pacific Moving Canada moved our furniture recently and did a superb job. They took great care of our belongings, packed all of my software (which I have a lot) and porcelain thoroughly and delivered it impeccable. There was not a single scratch after the move. We moved form Regina to Toronto and it took a while. After 9 days of expectation I received a call that the truck shall be at my place by evening. Gee, I was so happy that our move is over! Movers were extremely professional and helpful. I would definitely use them in the future and strongly refer them. Truly super awesome movers!

Service cost: $1825

They are careful with their stuff (they normally move furniture) and assist you in figuring out how to store the stuff efficiently. They are able to move things through really tight spaces. Pacific Moving Canada offers great deals and insurance options. Their support back office is always open to assist their customers. We had to move from Calgary, to Toronto a decision that took us a lot of effort to agree to. At least in terms of the move I highly recommend the services of these guys as they are definitely worthy of the praise.

Service cost: $2480

Do NOT use this moving company. As a matter of fact, it is probably not the worst in Vancouver, but there is many reasons here for you to not use this company. We used Pacific moving with my boyfriend, and it’s been a terrible experience, generating a significant waste of money. 

Short version : We moved from Vancouver to Montreal, and our furnitures took 2 months and a half to get to Montreal, instead of the 8-14 business days we first agreed on.

Long version :

The first trouble happened with the storage. We choose Pacific Moving Comany over any other companies because they offered 2 weeks of free storage. After we paid the deposit, our contact explained to us that even though the storage was free, they had to store our furnitures in Toronto (where the storages are), and loading/unloading the truck would cost an extra 150 $. Therefore, we had to cancel the storage and find another one on our own, less than 2 weeks before our moving. We finally found 1 month of storage for 100 $ in our destination city.
Then, about a week before the moving date, we received a call asking to change the loading day. Everything was already set on our side around the moving date (flight tickets, check-out with the appartment agency, elevator booked, carpet cleaners, an hotel for the night before our flight) If you live in Vancouver downtown, no need to explain how tricky it is to book an elevator around the 30th/31st of the month. I tried to visit the Pacific Moving Company office in Davie street (the address I found on the website), but I couldn’t find any office at this address ; only a retirement house, where the concierge told me it has been here forever, never had any moving office, he said. Anyway, I finally managed to reach someone on the phone, and after an argument, we finally managed to stick to the initial moving date.
After a few weeks, they finally gave us the final price : in vancouver, they charge you based on the weight (in my previous experiences, it was always based on the volume, and you know the price BEFORE signing anything). Since we found it a bit dodgy (they weight the truck in their own location, you can’t be there to see it), we weighted everything ourselves, and found about 1000lbs. The final weight they ask us to pay for was 1600lbs……. Of course, there is absolutely no way to dispute this difference, but we know it and have to pay for it anyway.
Then, we had to wait for about 2.5 months before getting our stuff back : everytime we tried to get information, we had a different story… the true one seems to be that they want to fully load the truck before moving, so if you move during a quiet period like winter, they can keep your stuff during an entire month somewhere in your last city before their truck get fully load and can leave. I totally understand the need for them to monetize the trip, I just find it very dishonnest, irresponsible and disrespectfull to lie to the face of their customers, and hide informations to them. There is nothing about this story of moving period that causes delays on their website, and they never talked to us about this on the many emails we shared about the move, whereas they had lots of opportunity to tell us about this fully loading truck story when we asked maybe three times how long would it take to get back our stuff in Montreal. But telling us could have make us choose another company, so of course they never mentionned that. Because of this massive delay, we had to pay 800 extra dollars in an airBnB, then to buy a new bed, kitchen supply, blankets, and any furnitures we needed to live in our new unfurnished appartment while we were waiting on their truck with everything we needed in it.
Finally, once our furniture arrived, after we rented the storage ($100) for nothing, and after we bought pretty much everything, we complained (again) about the poor service we received. Pacific Moving generously offered a discount of $100. But a few hours later, they sent us another e-mail to explain that based on google street view, they saw the stairs of our house (first floor), and would have to charge an extra fee for that… guess how much… $100 ! We complained again about that, and they finally gave up on this one, so we did get our $100 discount, very much deserved.

On the good side of things, almost nothing was damaged, the movers were kind and efficients, and again, almost nothing damaged, which is rare enough to be mentionned.

To conclude, I really think that pacific moving are the least worst movers you can find in Vancouver, but really, what happened to us is really bad ! Try to avoid as much as possible.

Move size: 1 Bedroom Home Service cost: $1700

My experience with Pacific Moving was simply put, professional. I was a university student and moved from Burnaby BC to rural Manitoba, and dealt primarily with Sam. I was very nervous prior to setting up a move, as I have read so many stories of others being ripped off by their moving company. As such, I had a lot of questions up front, which Sam answered patiently and accurately. As I was satisfied with all the responses, I was given a quote and we set up the move. 48hrs prior to the pickup date, I was given a 3 hour window within which the movers were to arrive, and they arrived well within the window I was given. The pickup experience was painless, I had no furniture and packed all my own boxes. The movers were not overly friendly, but definitely professional and did their job. I was told the estimated delivery date would be approximately 1.5 weeks after pickup (Sam had actually told me the delivery would be Christmas day). It ended up being about 3 days later than initially estimated (~2 weeks from pickup), which is honestly more what I expected given the holidays. I met the semi at a truck stop, to simplify the drop-off since my new place was in a weird location and there wasn't too much stuff to pick-up. We were given an expected arrival time, but as it was a truck stop, the truck was actually already there the night before it was estimated. We met the truck early the next morning, actually before the estimated time window. My stuff arrived totally undamaged (no small feat as I moved 2 guitars as well). I paid by credit card, even though they requested cash as I just felt safer that way. The total payment was within about 20 dollars of the initial quote which was fine. Overall, they did what they said they would do without any trouble, at a reasonable rate, without a whole lot of extra stress. Everyone was punctual and professional. If I had to move again, I would definitely give these guys a call.

Move size: Studio Service cost: $750

Being elderly and trying to find a moving company who was not going to rip us off was always going to be challenging, but we were so lucky we found Pacific. Alex and Murat were so respectful and good natured. Some of our stuff was not easy to pack for us and they went out of their way to help. My wifes pride and joy her piano was moved so carefully and efficiently. She was over the moon with joy. We are part of a social club for the over 50s and we are sooo going to recommend your company. Thank you.

Move size: 2 Bedroom Home Service cost: $1750

This moving experience was simply great from start to finish! I would give it a 6th star if possible, every small detail was taken care of. They kept me in the loop and informed me if there were changes. The movers at delivery and pickup were simply amazing. They were thorough professionals, who took great care with all my worldly items. The moving coordinator was courteous and took the time to explain everything. The services and expectations set were almost spot on. That is why from now on I will only turn to Pacific Moving for my needs.

Move size: 2 Bedroom Home Service cost: $2100

Hi, I would like to say that Pacific moving was amazing! I was really worried about how it would all turn out since I wasn't actually in the city that they picked up my things from, and also doing it all online. But I will say it was just great! It all went so smoothly, everyone got back to me right away on email. Dates and times of pick up were exact, when they came to our house they were amazing, very friendly, professional and careful with our items, at drop off the same thing. They were there at the time expected, brought everything in with care and placed it where I wanted things to go. I would for sure recommend this company to anyone!!

Move size: 1 Bedroom Home Service cost: $900

Hi, I would like to say that Pacific Moving has done an amazing job moving my stuff from BC to Thunder Bay, ON. Although we had a contract with Pacific Movers, the moving was done by Centennial Movers. We even weren't in the house when they picked up our things. The driver "Roman" confirmed with us what needs to be picked up. As soon as we informed our delivery address they delivered to Thunder Bay. Roman was very professional and friendly. He was willing to move boxes and everything inside the house too. I appreciate the communication with Pacific Movers as well, very prompt and reliable. I have worked with Delmo and he educated us the process, what will happen once if we use their free storage etc. I highly recommend their service.

Move size: 2 Bedroom Home Service cost: $3100

I wish I could give less than a star as this company is awful. I do not recommend to anyone. The move with them ruined a few pieces of my furniture during disassembling and moving to a point where I can't use them anymore. During assembly of my items I noticed a few were broken and the movers treated me with no respect. When I submitted a claim I was offered a few dollars (less than $100) as a compensation and asked me to agree that I will not take any legal action or write a bad review to ruin their reputation. I don't think any reputed company would make such a request. I was not even paid that amount as I refused to agree with the conditions.
Even though it's called pacific moving, the people and truck that came for pick up and drop off household items had a centennial moving logo not pacific. In addition the people who came for furniture drop off were very rude.

Move size: 3 Bedroom Home Service cost: $6838

I have now relocated for work three times in three years around Canada. The first two relocation's were far from stress-free or satisfying. The third time using Pacific was the real deal. Representatives from Pacific worked around my availability schedule to set my expectations properly. They walked me through the process over email, phone and text. I gave them a target window for delivery and knew the window was 8-days wide, but they delivered within 48 hours of my primary target date, which was absolutely amazing! The movers did not damage anything. Their truck-crew for pick-up in Saskatoon and drop-off in Toronto were thoroughly professional and pleasant to work with. In short, it's not typical to want to write glowing reviews about your movers (at least in my experience). But this was such an exception to the rule that I felt absolutely compelled to purr about them publicly. I highly encourage anyone to check out Pacific!! What a fantastic and stress-alleviating - experience!!

Move size: 1 Bedroom Home Service cost: $1820

I was so stranded at first. I had just established a new business in Toronto and I needed to be there for it. The thought of relocating had not really crossed my mind, but I saw the essence when I was close to finishing the setup. As such, I was in need of a company that could gladly relocate me to my destination flawlessly. I went through the internet and came by the reviews of Pacific Moving. I was so fascinated by what the clients were saying about them. I decided to give the assignment to them and I have never regretted that decision.

Move size: 1 Bedroom Home Service cost: $1680

Our move was somewhat complicated --- we sold a house in one province, and moved to a temporary location for a few months while a house we were purchasing in another province was being completed. Some of our things were moved to the temporary location, and some were moved and stored for awhile at the new location. At the end of it all --- everything was accounted for, nothing was lost. Everything was picked-up, transported & delivered in a timely fashion. Everyone we dealt with --- estimators, movers, drivers, customer service reps, etc. --- was friendly and professional. We are pleased with the service we received.

Move size: 2 Bedroom Home Service cost: $2640

To all the staff that I dealt with--Office staff and of course the movers at both ends. I recently sold my parents home in Toronto and had to have the contents moved to my home in New Brunswick. I chose Pacific because it has been in business for many years. From the onset every person I was in contact was professional, very helpful and gave me all the time I needed to answer all the questions I had. Everyone was up-front about costs, how they are calculated and the best part was that there are no hidden gimmicks and no "oops we forgot to tell you about extras upon delivery". Further, all were so very pleasant and a pleasure to deal with. From the pick-up in Toronto to the delivery in NB. everything went like clockwork. They accommodated our schedule, arrived when they said they would be there and every piece of furniture, no matter how small or large was inventoried. Before departure from Toronto they provided a walk-thru to assure everything that was being shipped was taken and loaded on the truck. The delivery of the furniture was equally stress free. The awesome part---every piece of anything that was shipped arrived in-tact, no chips, no dents, no breakage. We are so pleased that you completed this task for us in such a wonderful manner. Wish all businesses followed your lead when it comes to moving people's personal belongings. Thank you all for such a great, stress-free and carefree move.

Move size: 3 Bedroom Home Service cost: $2500

My recent relocation from Calgary to Richmond Hill ON was my third move with Pacific over the past four years and I highly recommend them. Eric flawlessly coordinated my move. I wish I could employ to him to manage more aspects of my life! In addition to be incredibly professional, caring, and knowledgeable, His attention to detail, staying on top of every aspect of my move, made a process that can often be stressful, absolutely carefree. From our first phone call to her e-mail check-in to make sure I was settling into my new home, I was blown away by Tina’s excellent customer service. The movers were prompt, careful, friendly, and respectful on both ends. Pack and unpack was done quickly and efficiently and they had a great attitude dealing with the difficult move-in regulations at my Richmond Hill building. As with any cross country move, just a couple of fragile items got slightly banged up in transit. However, even here, I was really pleased with how the company handled the situation, promptly processing my claim and providing me a settlement. No question who I will turn to if I need to move again. These folks are excellent. Thanks Eric and team!

Move size: 2 Bedroom Home Service cost: $2150