S & M Relo LLC

1. I did not know the role S & M Relo LLC played in the moving service until the day of pickup. I was working with A ON TIME MOVING LLC before that time. But S & M Relo knows the exact role it plays by working with A ON TIME.

2. The delivery was delayed. The customer service people were extremely impatient and often rude when I called to inquire additional information.

3. The day before the delivery, I was informed that a shuttle truck has to be used to transfer my moving items to due to the fact that the original moving truck cannot be parked on the street, which is additional $600.

4. Though there is elevator in the Apt complex, the cost for steps from the shuttle to 3rd floor Apt had to be paid which is another $300.

5. All the additional costs were not upfront and left one with no choices but to pay because otherwise, the items will not be delivered and the customers have to pay all the storage fees should this happens.

6. If one wants to file the claims for delay or damages, this link is provided: movingclaims.net. I filed claim for the delay in delivery. After 3 rounds of signing each step to make sure one has to accept whatever the settlement that is offered, $50 was the final compensation.

7. To summarize, there appears a scam systematically integrated and established in the moving service, from A ON Time Moving, LLC (that contracts S & M Relo and others) giving business to S & M Relo (who has total control over the customers for the costs they want impose on the customers, as often times customers are cornered into the situations in which they do not have the time or resources to opt out of), and finally covered by movingclaims.net which ensures there is least risk for the moving companies (A ON TIME MOVING LLC + S & M Relo LLC) and minimal symbolic compensations for the customers in the end.

8. Conclusion: the chain described in the summary has to be broken and the businesses have to be taken down so that customers will not be victimized by paying so much more money for bad services as well as agonizing over them at many steps in the process.

Move size: Studio Service cost: $5979

My mother was moving long distance from state to state once she looked up moving company’s than the calls went out of the roof. For someone who has never used a moving company before we did not know hat questions to ask such as will you be contracting the move to another company, so if I get to my destination how long will it take before receiving my stuff and make them be specific because they will not tell you how it depends on if a load is going in your direction, also if they have a driver. Make sure that you have a copy of your paperwork once they arrive because they will have other loads in their 18 wheeler, the 2 drivers we had did not come with the tools to put my stuff back together like it was promised from the sales man. They make you sign their paperwork before they unload (read the fine print). It states that you are satisfied with your items and that you have them all. Make sure you put your own labels on your stuff and color coded and seal it on so tight it’s never coming off . Make sure they are specific with what they write in the paperwork when they supposedly box it up properly. They just put misc on tote 1 and than quote marks on the other lines if I had other totes. We utilized their storage facility and once we gave them the ok to send it still took another month yo even receive. After dozens of calls to the original company they were rude,no one knew the answers to any of my questions, no call backs were given like they said they would. When asked to speak to a supervisor we were told he was too busy to talk to us he had other issues to take care of. How any of these moving companies are still in business is beyond me. I made several complaints with this company both verbally and written with no response from anyone. They lost memorable items such as family pics, table top kitchen but we did get the base to it. The pics can never be replaced but they did not care literally you can hear it in their voice. Most of our totes looked like someone has ransacked them or thrown something heavy in them. And the Claims department is more of a joke you have to jump thru hoops for a response on help. They give you 9 months to get it resolved but every situation takes about a month to get it taken care of. DO NOT USE THIS COMPANY YOU WILL REGRET IT!!!

Move size: 2 Bedroom Home Service cost: $3000

I used a broker National American Van Lines for a move from Arizona to the state of Washington. NAVL gave me a price of $2721.25. NAVL then brokered the move to S&M Relo llc after my belongings were loaded on to the moving truck I was given a other price by John Chevery the new cost was 5156.66. John stated NAVL underestimated the moving cost. My belongings were then stored some where in Arizona S&M would not give me the location. After a month of waiting my belongings arrived by a other mover Peoples Movers. Two of my moving boxes were missing with stuff I can not replace. And a 5x7 rug was missing. The boxes that were missing had my name, phone number and the destination. Still no one know where they went. I do consider a form of theft.

Move size: 1 Bedroom Home Service cost: $5156

Do not ever use Nationwide Moving Services or S&M Relo LLC. They are crooks and take advantage of everyone. Just read the reviews. My father who is 83 years old was originally quoted $5000 for a move from AZ to NE and in the end cost him $10000 with no logical explanation. The moving industry is nothing but a scam. Not only did the price change, we had missing and damaged items. Seems to be the norm for these companies. It baffles me that the Federal Government does not regulate these moving companies.

I have talked to several people about long distance moves, regardless of the company and it is always the same story.

Huge increase in cost, missing and damaged items and delivery delays. You have no choice to pay it or they won't give you your items. So you are stuck. I don't know how these people sleep at night? But karma will always get those in the end. Rent a truck and move yourself, trust me on this, you will thank me later.

Move size: 1 Bedroom Home Service cost: $10000

Items picked up 1/28/22 with last date of delivery spread 3/22/22. I was patient and waited until the last day. Its now 3/22/22, no notifications as to why the delay, and will not respond to my emails. They keep feeding me the excuse that they "don't have any drivers available." Why would you take the job if you knew you couldn't deliver in a timely manner. I've been without all of my things for two months now, WHAT A JOKE. Contacted moveresuce.com and they are assisting me with trying to get my belongings back. If your move is brokered out to S&M please do yourself a favor, forfeit your deposit, and IMMEDIATELY CANCEL. You'd be just as well served by taking a match to your belongings and starting over at your new destination. No clue as to when or IF I will ever see my things again.

Move size: 1 Bedroom Home Service cost: $4801

'0' Stars if I could!! DO NOT USE! I was brokered to this company for my my. They double charged me vs what I was originally quoted. This was the day of the move so I had no alternative options (being out of town). Lost furniture, damaged others. Non responsive to my communications about missing furniture. DO NOT USE! If you are using a broker (I used Atlantic Moving and did not realize that my move would be brokered out), inquire as to who they use. Atlantic Moving was also not helpful with the overcharging).

Move size: Partial Move Service cost: $3477

First time I write a review, but I want to share so there is no one making same mistake.

They moved my belongins from MI to TN, my biggest and more expensive item was my King Size mattrase. So at delivery they came without them. Right know I am filling a claim and I just realized they will pay .6 cents per Lb. So that mean that I will get my refounds of about 300 for a 3K matsrasse. They lost other things and some other are damaged.

DO NOT HIRE THEM!

I paid 6K but wish I had moved all by myself using Uhaul.

Move size: 3 Bedroom Home Service cost: $6000

This is the first time we made an interstate move. We had no idea the first person we talked to was a broker who then assigned us to S & M Relo LLC near Columbus OH. The broker based our “estimate” on the number of boxes and items we would be shipping. We had to guess as we didn’t have everything packed at this point. When the movers came to pick up our load, we didn’t have nearly the amount of items that we originally priced out. S & M refused to negotiate a new price, so we ended up having to over pay for our move. They moved our belongings to Florida within a timely manner however, some of our furniture was damaged because they failed to wrap items as was promised. They also stole items from us. Each time I call customer service, all I get are excuses (that’s if they even answer the phone!) and no one will call you back. They want me to file a claim with the insurance company who is about worthless as well. They will only pay cents on the dollar which does nothing for replacing damaged and lost items that are of family value. I’m sorry we used these crooks and would never recommend them to anyone – BUYER BEWARE!!! Do your research and you will find numerous complaints on social media and the web. If you live near Columbus and have either a local or interstate move, contact Campbell Brothers in Lancaster. They are amazing, fair and honest. Their employees are respectful of your property and work very hard to make every move a good move.

Move size: 2 Bedroom Home Service cost: $5000

This company delayed my delivery for almost two months. On inspection of the delivery some of my items were visually broken in the back of the truck. Boxes had holes in them and some of my items had fallen out while being delivered and were already wet. Boxes were missing, items were broken and my computer was stolen. They used staff that weren't able to write a comprehensible itinerary and it was impossible to read the items that were listed.

A job that should have cost $3,500 ended up over $8,000 total or I would not receive my possession.

Their insurance recovery process was a mess and very difficult to follow. Their secretary was rude and knew nothing about the business nor when my item would have been delivered. The manager Steve Coburn was never around to answer my questions.

Do not use this company under any circumstances as they are not responsible nor professional enough to care for your items of love.

I lost so much stuff that I can't even bear to think about it.

Move size: Partial Move Service cost: $6900

On July 23rd, 2021 I had S and M Relo LLC move my home from Indiana to Florida. The company that contracted the move had assured me that my home items and business furniture would be safe. It took until September for truck to come. When boxes were delivered items were broken, boxes had missing items, my palm tree it’s leaves were broken on off, my brand new queen mattress was missing, the 2 Jamaican boys tried to deliver junk that wasn’t mine , my elliptical was broken, refused to take my church pew that was family memoir. I called numerous times , tried to follow claim, rude customer service, refuse to return call. Paid more than I contract stated. Contracting company Lee and Steve refused to answer or reimbursement for missing bed , lost items and broken items. Do not use this company, they have thieves working for them.

Now it has been going on 3 years and still no reimbursement. The company does not pay face value of merchandise unless you add extra costly insurance. When they loaded my bed they spoke in foreign language while holding mattress. I ask what they said one Tony said he was trying to use mattress to hold everything from falling. Already my heart told me not intention. I have several Jamaican friends who are honest not thieves.

Move size: 1 Bedroom Home Service cost: $2700

Moved from New Orleans to pennsylvania. Move was brokered to s&m from all pro moving. I gave all pro the exact measurements and exact number of boxes. When the movers showed up they phone steve. Steve up the price by another $600 some dollars. Again we were stuck because had to be out of the apartment that day. He knew he had us. Goods were picked up on December the 17th 2019. They were delivered on January 10th. Slowest people in the world. About $4,000 in damage was done to the items. I knew I would never recover this but expect it at least the $0.60 per pound per article has stated on the bill of lading. It took 9 months and two claims filing for them to offer $106. You cannot file a lawsuit under the current laws. I would highly recommend if they show up to move your items, send them on their merry way. They are a scam ripoff business!

Move size: 1 Bedroom Home Service cost: $2400

This company was hired by a broker called "Quality Express Van Lines." I paid the broker 50% down for the total cost of my move from Maryland to Utah. When this moving company came, they charged me an additional 7,000.00 after I had already sold over half my furniture and boxed most of my stuff like books and drawers. The estimated time of delivery was supposed to be on October 21-23. It is now October 27 and they have not arrived. The moving company had called on Friday, October 23 to tell me that the truck would be there that weekend. No show. On Monday, October 26, I get a text that the truck will arrive on October 28. "Why?" I asked. The answer: the truck had broken down in Illinois. So, 7,000.00 poorer and still without my furniture, I asked the moving company for a discount. No siree, they said. They have a 30-day window for delivering my furniture. It's somewhere in my contract. So, if you want to spend a lot of money for an unreliable, uncaring moving company, this is your company to hire! Enjoy!

Move size: 4+ Bedroom Home Service cost: $23000