United Nation Van Lines

NEVER use this company! They are vial, liars, thieves and scammers! They overcharge, leave your belongings behind, break most of what they do take and steal the rest! Amanda is the biggest liar on the face of this planet. They will not show up when they say they will.. Absolutely the worst humans on the plant, the absolute worst company around, Thieves, and liars! Your items will be missing and broke and you can expect to be charged significantly more when they arrive than what was quoted. We had more broken items than we could count. Broken and missing dining room table chairs. The plastic mattresses covers they demand you buy, we’re torn and mattresses had mold on them and had to be thrown away. Stolen items. They will not unload your items until you sign stating all the items are there. Will only take cash or money orders! DO NOT TRUST UNITED NATION VAN LINES WITH ANYTHING!

Move size: 3 Bedroom Home Service cost: $18000

I had no idea that this company was going to put my things in a supposed warehouse. They picked up in 2 rental trucks, said they transf to semi across country. I cannot get anyone to give me owners name. No one will commit to shipping out my things. I am a senior and need my box of medical records. They said I should not have given them to move. I have empty house in PA and don't know what to do. I was told that they legally have 30 business days to deliver your goods, so that is why they don't care and don't respond to anyone. They don't care that I need these medical records for a new provider in CA, as I don't keep elec. records. I am sick and not getting proper care. My house is empty. Please do not use this company as I think they might not ever deliver my things and I will loose all my original life documents. I cannot recreate all of them at my age. I might as well not be living now instead of trying to deal with this any longer. This company and the people who work for them are all hiding information and they are a fraud. I paid over $15K for 4 bedroom house that I probably will never see my things again. If you are an attorney and read this, please repond as to what I'm supposed to do.

Move size: 4 Bedroom Home Service cost: $15940

Thank you for the great service and reasonable price. We will be using you again if we have to move. The movers you gave us were very good at their job and managed to pack, load, move, unload and unpack all my fragile items without a single thing being scratched or broken so that was very nice. There is only one thing – we were moving to Michigan so it’s a long distance, so if you could provide something like a GPS way for us to track the delivery vehicle on our own in real time that would be very helpful.

Move size: 2 Bedroom Home Service cost: $8000

Hired United Nations Van Lines after company we had booked for 2 months flaked on us. at first, we thought everything was good, Eric Meyer spent quite a bit of time on the phone with us getting all our information and the contents of our two storage units on paper a 10x20 and 10x15. gave us a quote for 2600 cubic feet of goods to be moved. price was given papers signed and deposit paid. On appointed day and time movers showed up, we were anticipating the long-haul truck but instead a 26' truck showed up. I called and was told this is how it is done now so we agreed to proceed with move. After 2 days and two trips our stuff was loaded out of storage units. The final quote we were given was for 3699 cubic feet 199 cubic foot more than our storage units could hold we had a (10x20 and 10x15) if filled floor to ceiling front to back, we were about 75-80% full which is 2625 to 2800 cubic foot, not much we could argue since they had our stuff. We gave them a delivery day one week from pickup for delivery, we hurried up and loaded our truck and started the journey to our destination. On the appointed day we called to find out what time the truck would arrive only to be told our goods had not even left our old state. We called two times a week for the next 2 weeks to get the same answer. So, 25 days after pickup our stuff finally shows and up of course you must pay the remaining balance before they will unload your belongings holding your stuff hostage. I paid remaining balance in full, unloading commences and to my horror I am looking at boxes that do not even resemble boxes. After the truck was unloaded, I measured the space used and it calculated out to be 2700 cubic feet, but I had already paid for 3699 cubic feet. Some of the items broken are irreplaceable antiques and family heirlooms. The amount of damaged and broken items is beyond belief and the driver says to report to company. standard insurance is .60 per pound, to get full coverage they wanted to charge us $40277.25 which was almost two times the cost of the move. I would never recommend United Nation Van Lines to even my enemies. I am trying to get a refund on the difference between 3699 and 2700 cubic feet which is about $5800.00. POOR SERVICE, SCAM ARTISTS AND NOT EVEN CONCERNED WITH HOW THEY HANDLE YOUR BELONGINGS.

Move size: 4+ Bedroom Home Service cost: $23577

We have moved approximately 8-10 times and this was by far the worst experience. The movers were unprofessional, inexperienced, careless and did not provide the agreed services for specialty items nor did they provide the basic services as advertised. We paid for a "full pack" (everything would be packed by the movers including special packing for antiques and expensive items, disassembly and reassembly of beds, bookcases, and other specialty items such as the grandfather clock, etc.). We were assured that the movers and van would be company employees and equipment and would be experienced movers. .Neither happened. None of the dressers or desk drawers were packed, but were merely wrapped in plastic. Beds were taken down but only one was reassembled. A large three section bookcase was disassembled but not re-assembled - still looking for parts. The driver and van were wildcatters. Only the lead packer was an employee, who did not adequately supervise the day laborers. Packing was so poor that most of the furniture was scratched, chipped, or otherwise damaged. No packing materials were used for expensive items such as a crystal chandelier, antique lamp shades, antique clocks and all were damaged despite assurances that they would be specially packed. The clocks were not packed properly - the mechanisms were not protected and two of the clocks were not wrapped at all, but placed in boxes without packing materials. An antique clock will need to be taken to a clock smith for repairs. The trim on another clock was broken. One exception to lack of packing was that a $10,000 mink coat was used as packing material for a toy airplane. None of the electronic equipment was wrapped - just placed in boxes with other items. The wires for many of the electronic items were place in one box, not with the specific item.

We have pictures of the damage and the other issues. Most of the boxes were not marked (the lead packer had to borrow a marker) and related items were placed in multiple boxes (items for the grandfather clock were placed in five separate unmarked boxes. A number of boxes were only partially full and one box contained trash from the movers (water bottles, lunch papers, etc). A number of boxes contained items that were not wrapped with any packing material such as nesting of antique lamp shades that completely destroyed the shades. We were assured that the volume of 3000 cf would be sufficient by the sales person (she used visual inspection of the entire house via phone); however, the QA rep stated that a full load (4200 cf) was necessary (based upon pictures from the MLS) and that items would be left behind if we didn't pay for a full truck for an additional $6,000. When we complained about the poor packing and the refusal to provide documentation for the items in the van (we were given the drivers first name and his cell number on a scrap of paper), plus we we only allowed to take a photo of the first page of the paper work. The "inventory list" did not list each box nor were the boxes labeled. We were told that an inventory was not required as our items were the only ones in the van. When we complained the lead packer and driver refused to provide the name or contact info to submit a complaint. The van was not full, but the driver held our items hostage unless we paid for the full load. He was visibly upset that we paid with money orders in order to have documentation that we paid. He wanted cash. We were promised that the inventory list and final documentation would be sent to us - we are still waiting since the unloading on Feb 8, 2021. The unloading was a disaster-extra day laborers were hired as the drivers stated that he was in a hurry. Runners were not placed one the wood floor until it was scratched in a number of places. Glides on the furniture were displaced by rough handling (one was found in the street) and caused additional damage to the wood flooring. Due to the rush, items were placed randomly without direction in the garage and on the second and first floors.

Move size: 4 Bedroom Home Service cost: $21955

The terrible experience began with a late pick up, causing a delay in the new homeowners possession and delaying my arrival to Florida. Then I was overcharged significantly after belongings were loaded and after I had omitted numerous items since I was given the estimate, like an entire shed full and some large house items. There were multiple broken items including a bed, 65in tv, dining room chair, mirrors, dishes, picture frames, scratched cherry wood floors, damaged walls, and more. Items were left in the home, thankfully the new owners notified me. I believe I have glass shelving that belongs to someone else, as it is not mine. Items were dumped or thrown into boxes and items from different rooms were mixed together. Most packages were not labeled so we had to open as it was unpacked to guess which rooms they belong to. Customer service does not respond since receiving final payment. I have called several times and sent an email. I spoke with Nadine who I was told is the customer service supervisor. She stated she would listen to the previous calls I made to customer service and return my call the next day. That has been over a month ago and I have left voicemails every week and sent an email. Still no response.

Move size: 4 Bedroom Home Service cost: $17500

Wished we had moved our goods with uhaul. United nation van lines will lie to you in order to get your business. They take a very long time to deliver goods and no matter what they say they will deposit them in a warehouse until they feel like delivering. This additional unpacking creates damage and wear and tear on your goods. Your goods will sit with furniture blankets and strapping tightly around them in a hot warehouse that may deform and discolor furniture like happened to mine.

They poorly wrapped several of my items which broke including a lamp shade and marble side table. So I paid for them to pack and break my items. The basic replacement policy of $.60 on a pound Makes the cost to file a claim almost worthless other than to force them to take responsibility.

They failed to deliver one item outright and movers left my apartment with a closet full of boxes that they returned and ushered out without properly tagging and recording when I called them back.

The company has almost no customer service and a bad attitude. What’s worse is I paid extra based on their lies over competitors. I don’t think you could pick a worse moving company than United nation van lines.

We are out a lot of money due to the damage on numerous items and spent nearly 3 weeks sleeping on the floor waiting for them when they lied and said it would be much shorter And lied and said that our goods would not be put in a warehouse. What’s worse is somehow they have very good ratings on consumer affairs and they should be ashamed of themselves for posting this company as reputable. There are more honest more liable and cheaper companies out there.

Move size: 3 Bedroom Home Service cost: $7200

I have moved back & forth overseas and x-country several times - this company is by far THE WORST moving company EVER. They are very helpful until the contract is signed and deposit paid. Then good luck getting anyone on the phone!

Day of move, their rep kept trying to stretch the load (we paid by cubic foot). Thank goodness for the local hires that wouldn't let him get away with it & told us what was happening!

When we received our household goods - OMGoodness!! My dining table that does not come apart and left our home in one piece, arrived in 3 pieces. An antique side table (one piece) arrived in 6 pieces. Boxes arrived that looked like elephants played soccer with them.

We expected some breakage, but this was beyond normal.

We also received someone elses property. I got 12 pairs of someones shoes delivered with mine. How does this even happen?!?!

Would not recommend this company AT ALL - They need to be shut down.

Move size: 4 Bedroom Home Service cost: $9670

3 bedroom townhouse-no yard, no garage, estimated at 6k for move almost 900 miles. Truck was half packed and they asked for 2500 more to finish loading-under estimation of space needed. Day before delivery, was called and told it was an additional 1000 before they would unload the truck due to them needing to offload into a smaller truck for the delivery address. Final cost was 9,800! Many broken items, extremely disrespectful, no customer service, forged my signature on agreement to pay prior to delivery. DO NOT USE this company.

Move size: 3 Bedroom Home Service cost: $9800

We contracted this company to move our senior 75-year-old mother from Washington State to Maryland, and the expected pick-up was 8/24, and they didn't show up until 8/28. We sent emails to cancel due to the late pick-up and non-response, but customer service is non-existent. When they arrived, they did so in an Enterprise Rental Truck even though we were told during the sales pitch that the belonging would be retrieved in a van line that would show the cubic feet on the inside to solidify the final cubic feet cost. Upon arrival, the movers doubled the initial quote's fee, and because my mother had to be out of her house - we were forced to agree to the "estimate". However, we were promised it was only an estimate until they returned to the warehouse, and once it was off-loaded onto the van line - the actual cubic feet would be confirmed. Well, that never happened, and after weeks of calls and emails to customer service, they conveniently obtained amnesia. My mother's belongings remained in a warehouse for weeks. We made several attempts to get the actual cubic feet and get an expected delivery date - and after almost a month, the belongings finally arrived. Needless to say, they never altered the "estimated" price to provide actual readings and threatened to return my mother's belongings to CA if unpaid. An initial quote of 4,600 became 10,000 without an explanation. They don't answer the phone nor reply to emails unless payment is required. We had to report this company governing agencies and retain a lawyer to protect our interests.

Move size: 2 Bedroom Home Service cost: $9700

A broken foot left me no choice but to pay for professional movers and I was pretty unhappy about that. Now, though, I think that using United Nation Van Lines again will definitely be a good option even if I am healed. They moved my 1-bedroom in Virginia to a studio apartment in Massachusetts and I am impressed with the job they did. Speed is their forte but they maintain a fast pace without compromising your things. Nothing was broken and as far as I can tell, no damage either. I recommend them for doing an excellent job.

Move size: 1 Bedroom Home Service cost: $3500

An efficient and professional moving crew managed by a very capable manager, and supported by excellent customer service staff. That is United Nation Van Lines in a nutshell. I recommend using them for any move because I have used them to shift my office to new premises, change homes, and even move things into storage. Each time, I get nothing but perfection. I have never had a reason to complain about their efficiency, speed, courtesy, safety, or price. Okay, re-reading that I know it seems like I’m some sort of fanboy but it is just my honest experience so I’m not going to change it. United Nation Van Lines is the best!

Move size: 2 Bedroom Home Service cost: $7050

We hired United Nation Van Lines only because they were the fastest to get back to us at a time when we were desperate to move so my husband would be eligible for a promotion. It’s really fortunate that we got what we found to be one of the best companies in the moving business. Their prices may not be the lowest but they are certainly very far below the brand-name ones, too. However, I would say that the value for money we got was much better with United Nation Van Lines than with any other company we have hired. An easy recommend and even easier 5 stars.

Move size: 3 Bedroom Home Service cost: $8460

When choosing a company to handle my cross-country move (Los Angeles, CA to Alexandria, VA), I chose to go with United Van Lines. They provided the lowest bid, seemed to have positive reviews, and the moving rep was extremely communicative and helpful.

Prior to the move, I signed a binding NOT-TO-EXCEED contract for the move. According to this document, the total cost of the move (divided amongst three payments) was to be $9281.00. But after picking up my belongings, the company contacted me to inform me that my bill had risen over $3000 to a new total of $12,482. I asked why, as I had not authorized this amount, and I was told that a billing specialist would contact me.


To this day, despite multiple calls, texts, and phone messages, no billing specialist has ever returned my call.

I opted to pay this exorbitant total (otherwise, my belongings were basically being held for ransom). When the delivery people arrived at my new house, they were completely unprofessional and untrustworthy. One kept asking me the price of various belongings, while another gave me a speech about how Covid was a “fake news story” and vaccinations are for idiots. My fiancé and I felt incredibly unsafe.

On top of this, the movers did a terrible job— they dented our front door, put huge gouges in the walls, and lacked the strength to carry a couch upstairs (we wound up having to hire a separate moving company to finish the job). In addition, two televisions were broken in the move, and several pieces of art turned up missing.

Move size: 3 Bedroom Home Service cost: $12482

This is a ‘thank you review’ of sorts, which United Nation Van Lines totally deserves apart from the 5 stars their hard work has earned them. We were moving my 4-bedroom home in Tennessee into a similar 4-bedroom house in Maryland. We hired United Nation Van Lines because they have proven themselves the only ones capable of reliably handling such a large job. There is never a question of unpacking to find your things broken with these guys. Not only do they load and unload with utmost care, they also pack items with a lot of attention. Their punctuality is also a major plus point for me. I have always recommended them to friends and family, and you should give them a try, too.

Move size: 4 Bedroom Home Service cost: $13600

Our moving experience with United Nation Van Lines was very smooth and cordial. The movers worked almost like machines, not wasting any time in chatting and hanging around. No surprises that they completed the move on time and did a great job of it. It also helps that the men are genuinely great people who respect their customers and want to do a good job. If more companies were like this, movers wouldn’t have such a bad reputation. I had hired them to move my 3-bedroom house from Denver, CO to Illinois.

Move size: 3 Bedroom Home Service cost: $9050

Don't be bamboozled. These guys are a joke. I am convinced that the reviews you are seeing online are all done internally and are fake. They have maybe a total of 3/4 workers that take calls and book deals. Richie, Lisa, and one more warehouse manager.

The process: They hire crews for each part of your job. Packing, loading, unloading, delivery, and finally unloading your stuff. The ONLY part they will take responsibility for is... Nothing. It's actually brilliant. Why? Because they have built a system where they can point to any other 3rd party and say it's their fault. Therefore, you are stuck holding the short end of the stick WHEN (not if!) anything happens. You are forced to take it up with the 3rd party responsible. And let me tell you... that's nearly impossible as you don't know who they are or what company they have (if any).

It took our stuff almost a 30 days post pick-up to make it to our house. It should have been sooner, but one of the 3rd party drivers picked up the WRONG stuff and brought it to our house. When I called United Nation they said it was not their issue and that it was the driver's fault. Well, I couldn't take it up with this particular driver as he had someone else's stuff and he just left to deliver it to the correct location. SO... we waited an additional 10 days to get our correct stuff.

I was told by United Nation that I would receive a call to make things right at the very end of my move... I have YET to receive a call and it has now been 14 days since our stuff was dropped off.

We were ultimately charged $4K more than what we were quoted.

My calls were screened by United Nation and I never ONCE received a call back from them even though I was told numerous times that I would receive a call back. The only way you will get anything done and get any information is IF YOU continually call and IF they decide to answer your call(s).

When I called to ask about the manager or owner... I was told he was too busy.

Ultimately, a terrible experience. Again, they have built a system where it will NEVER be their fault and it will leave you with short end of the stick. Do not use them. You will regret it. Don't be tempted to use them because of the "low" price they quote you. It will NOT end that way. Proceed with caution.

Move size: 3 Bedroom Home Service cost: $14000

I moved from Colorado to Texas and had United Nations Van Lines pick up my things July 21 and store for a month. I requested a move date on Aug. 19 for delivery on Sept.4, 2021. Today is Friday Oct.1, 2021. I have cried, begged, pleaded, offered to come hire anther company to come get my things, I have people ready to go get my stuff. No one calls me, no one answers the phone, I was called on Sept 28th and told my things are loaded and I will get a call the 29th with a delivery day. Nothing. Monday October 4th will be 30 days since my initial requested date. At this point, I can only assume they have stolen my things, and defrauded me of over $ 8000.00. I would love to feel different, but they do not answer/return calls or answer emails. I call every day multiple times.

I don't even care about my furniture, just my kids keepsakes and all my family pictures. These people do not care at all. This has been devastating.

Move size: 3 Bedroom Home Service cost: $8000

United Nation Van Lines has made it a habit to impress us every time we hire them with their professionalism, speed and courtesy. Every time we hire them for a job, we know that it is almost like having your friends help you move houses. The moving men are very friendly to us and we can see that there is great camaraderie between them as well. That easygoing attitude makes for a very pleasant time for all concerned, and you need that at a stressful time like a move. In the end, though, the best feature of this company is their willingness to put your needs ahead of their convenience. I really loved having them help us and would hire them again.

Move size: 3 Bedroom Home Service cost: $6700

United Nations Van Lines contract implies delivery will occur no more than 17 business days following my contacting them to request delivery. I contacted them on August 30, 2021 stating that my house is ready on September 8, 2021 and I am ready to receive my furniture. Now they are saying that I requested delivery as of the 8th which I did not. Today is October 2, 2021, 24 days post contact, and United Nations Van Lines will not give me a date for delivery. They have stated that DOT allows them 30 business days, which I don't believe to be true. No where in their contract does it state that they have 30 days in accordance with DOT compliance. United Nations has failed to communicate its' intentions, and is out of compliance with the intent of their contract. They have my money, and my belongings are being held hostage.

Move size: 3 Bedroom Home Service cost: $10698

I made the decision to move from Virginia to Myerstown, PA at pretty short notice and turned to the only moving company I know that does a good job in these situations: United Nation Van Lines! They had helped my parents move homes closer to me when my dad was about to have surgery a couple of years ago. My mum still remembers them for how efficiently they worked and how nicely they spoke to them. Customer service is this company’s forte and they charge less than many of their competitors. For me, that is the perfect deal. Great job.

Move size: 2 Bedroom Home Service cost: $4400

I hired United Nation Van Lines to move all the prepacked boxes from my third floor Phoenix, AZ apartment to a 4 bedroom house in Sacramento, CA. Because they only had to load at the origin point, the job was completed in about an hour, including my furniture and large appliances. I was waiting for them to deliver in CA and they arrived right on time. This stage took longer because there was unpacking to be done but they did it very quickly and professionally. Not only that but the movers were kind and friendly. The move could not have gone better. I recommend them wholeheartedly.

Move size: 2 Bedroom Home Service cost: $3800

I recommend United Nation Van Lines because they do what they promise, charge what they say, and complete the job when they say they will. It all makes for a very orderly, stress-free move. We hired them to move us from Louisiana to Colorado. Our old house was a 4-bedroom and we were downsizing with the kids gone. So, quite a bit of our things simply had to be placed in the new attic and garage. It made for a very fast unloading – the movers were done in less than 2 hours! It was amazing to see how quickly but carefully they managed to complete something that would have probably taken us 2 days. I recommend United Nation Van Lines and would use them again.

Move size: 2 Bedroom Home Service cost: $7150