S & M Relo LLC

You likely arrived at S&M because the quote appeared competitive, or like us, had the relationship created for you by a broker, but do you yourself a favor and RUN! This is a disaster of a company. You will not enjoy, and will have many sleepless nights worrying about the location of your stuff. Moreover, the owner Steve is unresponsive. I don't deal with the freight industry often, but it's absolutely amazing to me that people like this are able to make money like this. I assume it's because the only people he has to appease are the brokers, and once customers are on the hook, they really have no leverage to push-back on his company's tactics. I hope this message helps prevent someone from this experience.

Move size: 4+ Bedroom Home Service cost: $10000

The broker, American Long Distance Moving and Storage set me up with S&M Relo LLC to handle my move from Iowa to Florida. I was led to believe that the same 2 guys who loaded the furnitue and other items in Iowa would be unloading it as well. Instead the stuff was loaded and unloaded 4 times! There was only the driver to unload the items in Florida. A glass china hutch shelf was broken along with a box of martini glasses and a phone stand cabinet door. Three boxes were missing including one that had a family heirloom in it. Another box contained artwork along with photographs that my mother who died in April had signed. The third box had dinner plates and bowls in it from the Denby Company in England. S&M Relo LLC has no quality control whatsoever. The boxes and other things should have been color coded to separate the different families' belongings. Customer service would not help me get back the missing items. Instead, they kept trying to pawn me off on movingclaims.net where they pay by the pound which turns out to be next to nothing. If, by writing this review I can save one person the distress and heartbreak from using S&M Relo LLC that I experienced it would have been well worth it. Do not use this company!

Move size: Partial Move Service cost: $2427

DO NOT EVEN CONSIDER USING THIS COMPANY!!!! My experience is EXACTLY the same as so many others: Our $500 TV was missing. No help in finding it. I filed a claim (for $42 as they only insure$0.60 on the dollar). I have heard absolutely NOTHING from the claim website or S&M. I too, was brokered to S&M. (Through Allegiance Moving who is recommended by AARP. See Pamela Emory's review. That's another reason to avoid AARP.) When I called the brokering company, Allegiance, their shipping agent was rude and it ended in an argument. The entire move was a nightmare. S&M Reloc should be AVOIDED COMPLETELY.

Move size: 2 Bedroom Home Service cost: $2370

This company was the worst! We moved from Michigan to Arizona. They were late two days which made us have to pile all of our belongings into the garage as the new people were moving in. My furniture arrived busted up and broken .Most all the boxes were ripped and broken items inside. I am missing at least three boxes that I know of including a whole set of brand new dish sets. I am so distraught over this - can't believe I trusted these people with my things. Plus it took three weeks for my things to arrive! Then I was told that my things were shipped from Michigan to California and sent to someone in California who said these were not his. My things got tossed into a warehouse until a new driver could come and get them. Honestly it feels like I just got robbed!! Please people do not use this company! I sure hope I get reimbursed for my missing things!!

Move size: 2 Bedroom Home Service cost: $3800

They were hired by the company (or brokerage) that my grandma had originally signed and estimate with. But when these people showed up, they wanted $1400 extra dollars than what was agreed upon. When asked why the price was changing, all they simply said was because the broker didn't get the estimate right. He did not explain what exactly had changed since everything we had packed was on the original quote. They also didn't bother to mention what all had changed in this new contract before getting my grandmother to sign it. The man that showed up with his son was bereding his son the entire time. They claim that they provide you with free storage for 30 days if you don't have your place ready...lies. The next day the same sketchy moving place called my grandmother saying they loaded up the truck and they were ready to drop off. Another thing they changed in the contract the day of. Even the increase in price wasn't listed as to why it increased. Steve the manager is the most disrespectful man. He said he didn't care that the contract was completely different and that his guy didn't mention any of the changes. He said that she should have read it before signing it. An 80 year old woman that needed to be out of her home that day and had already been waiting on these guys that were 2 hours late, outside of the window they provided.

All in all, completely unprofessional, mismanaged, and dishonest. Please do not make the same mistake.

Move size: 2 Bedroom Home Service cost: $4100

This company is a bunch blood sucking leaches lowest scum of life. If you don't mind paying cash monies for nothing to a bunch of crooks them use them. No one other than there for lack of better word customer service center bodies will even speak to you. Biggest bunch of rip of people that breath. I'm going on 2 months and still have no idea when I will be allowed to have my household goods. I even told them I would come and get it my self and, was told I could not. This is a theft of services and unlawful taking. Sad part is no one cares about S&M Relo doing this.

Move size: 4 Bedroom Home Service cost: $9001

I used S & M Relo LLC two days ago. They were on time, SO professional, wrapped everything diligently, and got everything into our new apartment perfectly! They are super honest too. One guy wasn't feeling well for part of the move so they only charged me for two workers during that time. I would have never known and they could have charged me more but didn't. That kind of integrity counts for A LOT these days. I'd give more stars if I could and I will definitely be using them again and recommending them to friends and family!

Move size: 3 Bedroom Home Service cost: $3212

This was hands down the best experience I've ever had with movers. S & M Relo LLC moving team showed up on time and with masks. I unexpectedly needed quite a bit of packing help at the last minute and they made it happen with smiles and not a single eye roll or complaint. There were some issues with the building I moved into and there wasn't even the slightest irritation there even though it extended their work time quite a bit. I would 100% recommend S & M Relo LLC to anyone, especially if you need to move during this pandemic. You'll barely notice any of the inconveniences of moving.

Move size: 3 Bedroom Home Service cost: $3696

We hired this company for a move from Iowa to New Mexico. Originally we wanted to drive the stuff ourselves, but they quoted us for movers and it was surprisingly affordable. Hindsight is 20/20. The NIGHT BEFORE the movers were supposed to arrive, the company called to tell us that actually it would cost us twice as much as the quote and that the movers would be there in the morning instead of late afternoon like we'd agreed to. This meant we had to stay up all night scrambling to finish the packing we thought we'd have at least most of the next day to finish. The movers arrived and told us that it would be even more expensive to fit all of our stuff which we had already accounted for at the first quote. To offset the cost, we ended up having to rent a separate moving truck that I then, last minute, had to drive 17 hours instead of swapping off turns in the one vehicle we had planned to take. Once we made it to New Mexico, our stuff didn't show up in the 4-5 days they told us it would take. As the weeks went on, we tried calling but they just told us our stuff was in a warehouse somewhere in Iowa, which we had no idea they were going to do because they very clearly told us 4-5 days. This meant we had to cycle through the same few outfits we'd packed for the drive and spend hundreds on household necessities and food since we didn't have anything to cook with. They kept our stuff for over a month. When it finally got here, the truck couldn't fit in our driveway and the person on the phone told us we would have to rent another moving truck, drive to another location, load the stuff from their truck into ours, and then drive it back and unpack it all ourselves. We went back and forth until we finally got the driver to park beside the driveway and then we ended up unloading things with him. Finally, we had our stuff but then we realized that we had things missing including pieces of furniture, bathroom items, and a sewing machine I've had since high school. AND that they'd given us someone else's tote full of kitchen items. Since then we've called and emailed many times trying to return this person's stuff and get our missing stuff back, but they ignore us. My savings were wiped by this move and now they've lost our things and we didn't even get half of the service we paid for. Please do not ever use this company.

Also, if you moved with this infernal company sometime around May-July 2021 and are missing kitchen items, contact me because it might be yours and I'd like to get it back to its home.

Move size: 2 Bedroom Home Service cost: $3000

This was the best moved I've ever experienced and I've moved A LOT. They were on time, efficient, helpful, and nothing was broken or damaged, not even a scratch. Friendly guys, asked where we wanted everything, were willing to relocate things when necessary. Quicker than I could've imagined and the price was fair and worth every penny. Will never move with anyone else. I highly recommend this company, you won't regret it. I can't believe I'm saying this because I didn't think it was possible, but this move was totally stress-free. Five stars!!

Move size: 3 Bedroom Home Service cost: $3265

S&M Relo was the chosen contractor by my broker. I should have ran the other way when I realized that. Check out their BBB rating and the number of complaints they have about them to the DOT.

1. I was quoted $2000 for my move. Upon arrival I was told it would be $4000. Not sure if this is the fault of my broker or this company. My broker is Nationwide Moving Services, so blame whichever you want there.

2. The end of my delivery spread was 8/24. My things are still in Atlanta. On top of not delivering my things within the terms of our contract, they did not notify me that they wouldn't be able to make it within the date agreed upon by my contract. That is a DOT violation.

I'm told I'll be reimbursed "up to" $25/day for every day they're late. Laughable after they've had 6 weeks to get it here. As of today, they wouldn't answer the phone when I called 3 times. They will not fulfil your contract. 6 weeks after pick up and 2 days after my guaranteed "delivered by" date, my things are still not here. I have no idea what recourse I have.

Move size: Studio Service cost: $3800

DONOT EVER USE THESE MOVERS!!!! Many of our things damaged beyond repair, including my refrigerator which they took apart and then no one could put it back together again! Parts missing, a bookcase ready for the dump, among other things. I was promised a delivery date which they did not keep, no one returns phone calls from this company. My total move cost $20,000 to go from Mesa,AZ to St Anthony, Idaho. I will be filing a claim and if not satisfied I will be talking to a lawyer who handles these kinds of cases. Totally incompetent, lie about things, and the care of my belongings was atrocious! Dont even consider using this company or Nationwide Moving either.

Move size: 4 Bedroom Home Service cost: $20000

Worst thing I have ever dealt with!! Cost over 10000 and than to get my stuff I had to pay an extra 1600 to get it a week after it was supposed to show up. So it all started with them originally showing up late for pick up. Which made everything I had to do late also which means I had to drive 9 hours away thru the night!!! Not what I wanted or planned. Next when they arrived they couldn’t take this or that and raised the price and so on. Next I get to New Mexico and guess what my belongs dont! I call I call I call I call I call. Finally some one tells me if that maybe my stuff will be there in 30 days. Are u kidding me!!?!?! So they say pay 1600 more and we can get it there tomorrow. So I do that!! When my stuff arrives half of it was missing and the other half was broken!!! felt like everything I had worked for was taken!! Cost me over 10000 dollars to be robbed!! Filed a claim and they wanna give me 40 bucks! 40 bucks!!! Lmao!! But guess what now I can’t even get my 40 bucks!! Called 500 times and no one is there that I need to talk to! Ridiculous!!!

Move size: 2 Bedroom Home Service cost: $11000

9/3/2020-10/25/2021

ORDER #A6991972

THIS COMPANY WAS C0NTRACTED BY ALL STATE MOVING OF AMERICA TO HANDLE OUR MOVE FROM AZ TO TN... ABSOLUTE NIGHTMARE FROM DAY ONE.

INITIAL ESTIMATE WAS $8200 AND BY WHEN OUR STUFF WAS ON THE TRUCK THEY CALLED AND DEMANDED OVER $10,000 - INN THE END OUR MOOVE ENDED UP COSTING UP OVER $16,000!!

WE WERE TOLD OUR STUFF WOULD BE DELIVERED BY 10/9 ND IT DID NOT SHOW UP UNTIL 10/25

ALMOST ALL OF OUR STUFF IS DAMAGED OR MISSING... BIG ITEMS LIKE THE LARGE HEADBOARD TO OUR KING SIZE BED... ALL 3 OF OUR MATRRESSESM- KING MATTRESS, FILL SIZE MATTRESS AND BABY CRIB MATTRESS - OUR BABY'S CRIB IS MISSING - SO FAR I AM AT OVER $10K IN DAMAGES TO THE ITEMS THAT DID ACTUALLY SHOW UP.

WHEN WE WOUD CALL FOR STATUS OR TO DISCUSS CONCERNS, WE WERE LAUGHED AT OVER AND OVER AGAIN.

I CAUGHT THE PEOPLE LOADING OUR STUFF SMOKING CIGARETTES AND MARAJUANA IN MY HOME.

THE PEOPLE THAT SHOWED UP TO UNLOAD WERENT MUCH BETTER IN CALIBER. ONE OF THEM SPENT OVER AN HOUR IN OUR BATHROOM THEN ASKED IF WE WERE GOING TO BE GIVING ANY OF OUR POSSESSIONS AWAY - THEN ASKED IF WE PLANNED TO TIP THEM...

THE COMPANY MISCALCULATED THE CUBIC FEET AND WEIGHT BUT REFUSED TO CORRECT IT.

THIS COMPANY OPERATES AS IF IT HAS NO CONSEQUENCES FOR IT'S NEGLIGENT ACTIONS. STEER CLEAR IF YOU VALUE YOUR SANITY!

WE ARE FINANCIALLY AND MENTALLY DEVASTATED

MY HUSBAND HAD TO GO TO THE ER THE DAY AFTER OUR STUFF WAS DROPPED OFF BECAUSE OF CHEST PAINS - TURNS OUT THIS CAUSED A PANIC ATTACK AND NOW HE NEEDS TO BE MEDICATED. HE IS A TOUGH GUY BUT THIS WHOLE EXPERIENCE HAS BEEN A LIVING NIGHTMARE - WE ARE STILL ASSESSING DAMAGES :(

Move size: 4 Bedroom Home Service cost: $16500

I didn’t choose to use these crooks. I apparently used a broker who didn’t disclose to me that they were A a broker, and didn’t disclose who they worked with or assigning my move to. I was quoted 1700 for the whole transition to move from Raleigh to HTX. When the mover arrived they lied by saying I had more stuff than was initially listed (I had everything to the box) and jumped the pickup price to 2500 then delivery would be an additional 1500 on top of my 920 deposit.

They lost about 6 boxes, several table legs and a vacuum. They ended up subcontracting my delivery to a boiler room company and agreed (on my behalf unbeknownst to me) that I would pay an additional fee of 150 for the delivery drivers to use the elevator or 150 per flight of stairs.

Their boss demanded I pay the 1500 by Zelle since he could not pay the drivers which I told him was not my issue.

Filed a complaint with the BBB which they ignored all requests from them and filed a complaint with the DOT.

I filed an insurance claim to take .60 cents on the dollar for the value of items, for which they decided to ignore all together and give me a good faith offer of $50. They can go fuck themselves with that offer and decided to update my complaint with the DOT to include that they refused to payout the insurance claim which that will be notated for the agent in charge of my case.

Move size: 2 Bedroom Home Service cost: $4920

Absolutely the worst, most unprofessional company I have ever used for any service, bar none. Please do your research and demand that if you work with a broker that they disclose who will actually be moving your goods, or fall prey to a fly-by-night company like this. I hired a broker which in turn contracted S&M Relo to move my goods from Minnesota to Kansas. I was never told who would actually be picking up my household items and when these guys showed up I immediately understood why. First off I was contacted by their "dispatch office" to confirm a pick-up time of 12pm-2pm on a Saturday in early June 2021 - lady on the phone assured me that was a guaranteed pick-up window. Day of pick-up arrives, and 2 pm passes - no call; 3pm passes - no call; 4pm passed - no call; finally I called the driver who said they were still an hour away, so in the end they showed up 3 hours late, in a Penske rental truck, with no excuse or apology. Then upon their crew walking through the house, I get a call from their boss saying my final total was changed from $3,500 to $5,700 after he claimed my gross volume was double what was quoted - I had added a couple pieces of furniture and boxes during packing, but no way on earth did that come to double my whole inventory! Complete BS. After arguing with him for about 45 minutes he proceeded to give me a very condescending and snide speech about "how long he'd been doing this" and told me that the broker just did that crappy of a job estimating my inventory - all in all his point was they're always justified in asking for more money because the broker's estimates are never accurate. Right there I could tell that was their standard line they give to everyone (if you don't believe me read the countless other reviews, almost every one says S&M jacked up their total bill at pickup). But not wanting to cancel, having waited on this pick-up for 3 months, I paid the price increase. Upon loading I also witnessed 2 of their guys tossing around boxes of mine I had clearly labeled "fragile". And after all that least I could expect my delivery in the contract-guaranteed 30 business day window right? Wrong. I was left sitting in my new empty apartment all the way until August 18th before I finally got notified of delivery. I had also called their "customer service" desk about a dozen times during that 2 month period trying to get an update and nobody every had any information. There was clearly no communication between anyone in this company. They also verbally assured me 3 times that my items would be delivered in the window or they would give me a per-diem refund. On delivery I had 2 tables broken, and 1 lost box of misc. goods. All my boxes were caved in which I could tell meant they took no handling care whatsoever. When I called to speak to a manager with explanation for the delay and to talk through my delay compensation, the woman taking my call flat-out refused to let me speak to any sort of supervisor - clearly having been coached to do so to keep from having to answer for complaints and performance. When I asked about my lost box they just told me to file a claim - which I understood to mean they flat-out gave up looking for it or they just didn't care. I found out only from my broker that they worded their contract such that I could not get any per-diem compensation for delay unless you purchased their "premium package" which they never explained to me at pick-up. At the end I received $90 for probably a couple hundred in lost goods and nearly a month overrun on schedule. Absolutely unacceptable and pathetic. It's unbelievable these guys are allowed to operate as a certified mover. Trash company, unethical and unprofessional employees, and pathetic service. Avoid at all costs.

Move size: 2 Bedroom Home Service cost: $5700

Started out amazing with National Express Moving, thought they really cared. I have never moved a household long distance. Boy did they see me coming a mile away. Booked my space 3 months ahead of time $2800. They called the day before the movers were to arrive and said “oh, you have boxes as well as furniture?” Well, yes!!! Like I said originally, moving the whole household. That $2800 went up to $5600. “You’ll need more space.” Between a rock and a hard place there. Had no choice but to pay. Then it just got better……NOT!! The mover didn’t show up when scheduled. No call from anyone and no return calls. Ghosted by NEM. Found out they are just brokers making a sale. They lie just to get a sale, then dump you onto a sub contractor. Found out that S&M Relo was the actual mover. I finally was able to get ahold of someone there the day after the no show. They had claimed to have called and left a message. Turns out they had called another customer in another state. Still gets better, movers show up and claim I have too much stuff and need to pay for more space. WTF!!!! After 2.5hrs and them taking a video of my stuff the price went up again!!! $11,600 more!!! I’m stuck now. The house is closing and I have to get my stuff out. I could back out but lose $2k I had already paid. What a SCAM!! We had no choice but to cough up $5200 right then and another $6600 upon delivery. Which, by the way, it’s been two weeks and no one can tell me where my things are. We have no furniture, sleeping on the floor, living with the bare basics. Absolutely beside myself. I have since realized that with the stress of all that mess, I didn’t get a copy of the inventory. I also was under severe pressure to sign the new contract. Not sure exactly what was signed. I know now that if we ever have to do this again, go with an actual moving company that will come out to assess your move to give you a fair and honest rate. This was complete bs and I’m concerned I’ll never see my stuff again.

Was told 7-10 days. Still no idea after 2 weeks.

Completely rude and unprofessional to deal with. They acted like it was my fault National Express Movers had sold me too low. I honestly had no idea. The guys who came to load said this happens all the time. I have to wonder who gets the kick back.

After reading other reviews I have a great concern that I will not see a good portion of my things as well as broken. They’ll be dealing with my husband on the receiving end. I just can’t wait to see how that rolls. Completely unacceptable business practice.

Move size: 4 Bedroom Home Service cost: $14000