S & M Relo LLC

This is by far the worst moving company in the world. Steve the owner is a first class jerk, liar, bully , and I could go on. He was brokered from the main company I hired. Took 30 days to deliver my stuff. Most furniture was broken and even more was missing. He told me and I quote tough shit. His grandson was the one who showed up to load my stuff. He had hired 2 other people to help and they showed up and quit within 15 minutes. He was dumb as a box of rocks. Steve the owner was just as dumb and I have no clue how he's lasted in business. A year later I'm still out my stuff and no recourse. Steve you are a pos. If it was legal I'd bust you in your mouth. Since it's not I'll cost you all The business I can. If any of you get these bunch of clowns to move you I'd suggest firing them on the spot. Nothing but thieves liars and horrible people. Please I beg you all not to use this company

Move size: 3 Bedroom Home Service cost: $7500

Used Gold Standard Moving in Florida to set up a move from Tennessee to Illinois. The team went through all of my inventory which was less than 40 items and each item was listed clearly on the inventory. Double checked the list two days before the move. The estimate was for 460 cubic feet. Not a lot of stuff at all. Friday before the move I staged it all and did not deviate at all from that list. The employee from S & M Relo came to the house over 3 hours after my pick up window because of truck problems but didn’t call until after my window. She took pictures and video and made the inventory list. Nothing changed. Then I get a call from John with the company telling me that Gold Standard did a poor job on the estimate and tried to say that I had 1100 cubic feet of stuff. That is more than double my move estimate and told me that it would now cost $6000 instead of $3000 to move. I was shocked. Even the laborers said that there was no way I was even close to that amount. The paperwork he emailed me said that I had 63 miscellaneous furniture items. Not even close. My inventory contained 37 items and I did not deviate from that at all. I was forced to cancel the move as I was not going to be scammed or cheated out of $3000. John wasn’t even going to pay his own employee or the laborers. I had to pay the laborers $400 from my own pocket. This was my very first time using a moving company and cannot believe that this is how S & M Relo does business and treats a customer. I was clearly being taken advantage of and hope they aren’t doing this to others.

Move size: Partial Move Service cost: $6000

It’s been almost a month without receiving my items. I had a 3 hour move distance with so little stuff that I had to be upcharged to a minimum rate for a move. I was given a pickup range of 2-5. I had 3 movers show up at 10:00 pm and then tell me that the truck was full, so I had to rework my out of state move to account for the movers needing to come back out a different day.

It has now been 3 weeks today and I still have not received my items that were picked up.

In contacting the company multiple times, all I keep hearing is that they have 30 days to get my stuff to me. They are dismissive and after 30 days I get a compensation of... $25 a day after that.

Avoid Top Country Moving and S & M Relo at all costs.

Move size: Partial Move Service cost: $1600

Do not use this company. They did not separate people's inventory on the truck, as they claim to do. They kept asking, "Is this yours?" They brought someone else's items into the garage. Even offered him someone else's step ladder since they couldn't find his. They claim to look for them at the warehouse. We continue to call checking on whether they have been found, they say the warehouse will call if they find them. We were charged more money at pickup due to what they called more items. This is wrong to do this to anyone, let alone an elderly man. The driver was more concerned about him signing the papers in the end and never took the time to count the items or show any kind of customer respect or care to the paying customer. The brokers from Venture Van Lines handed us over to S & M Relo. Before writing the review we gave them a chance to help us. They say they understand and then nothing. Keep saying file a claim. BEWARE!

Move size: Partial Move Service cost: $5100

A friend of mine and I decided we were going to move. And so she sold her house and she had identified S & M Relo LLC and used them. I ended up using them as well. Everything went smoothly and I was pleased. They were good on both ends. They got the job done and didn’t break anything. And when we moved it was a torrential downpour and these poor guys were hauling the stuff to the truck in pouring down rain so I felt sorry. I hope I will never move again but if do I would call them up again.

Move size: 2 Bedroom Home Service cost: $2254

This is the most dishonest company ever! Anything more than one star in the reviews is fake or they are putting friends & family to enhance their review score! As we were reading how S&M Relo LLC handled previous customers, we realized it is a copy/paste scenario which enfolds like this : They quote the lowest price via a broker, who never informs that they are a broker company. We had Jake from Diamond Pro catering us, who promised everything we wished and more.  After closing the deal and receiving the down payment, he disappeared and never replied to any message/call/email, only to come back one week after the moving saying a lousy excuse such as his friend died and that's why he didn't respond to us.

Moving day happens and the scenario is Good Cop & Bad Cop, meaning the driver plays nice and Steve Coburn from S&M Relo LLC (who goes by tons of other aliases) is the "bad cop" who keeps raising the price every time "good cop" calls him to say we have more stuff than we were quoted (from his partner Jake/ Diamond Pro). It is clearly a well executed theatrical play where they manipulate and extort the customer. They ended up charging us 30% more of the initial offer for a move from IL to TX, blaming us for adding more stuff when in reality, we never added anything. They threatened us that they would stop uploading unless we paid more.

Another important note is that at first, they estimated the delivery date within two weeks... and we ended up getting our stuff after a month!!! Just right before they had to start paying for being late, almost like it was intentional.  At the end, we got our stuff but we lost a couple of boxes and some of the items arrived broken but we didn't have the strength to go back to Steve - or whatever his real name is - to argue.

Our best advice to all... Do it yourself! Or find a respectful company who honors their promises and their clientele.

Move size: 3 Bedroom Home Service cost: $7200

Little did I know that the broker, Express Moving out of Florida brokered my shipment to S & M Relo.

Tried to extort $350 out of me at pick up for boxing 5 bundles of art.....which were already blanketed & wrapped. These were the exact instructions from Express Moving. Phone call from Steve, apparently an owner of S & L was pushy & rude because I wouldn't pay.

4 weeks & 1 day after pick up, the semi shows up....after the 2 local men hired to help unload had to go find the driver an hour and a half after he was supposed to be at my house. He was still asleep in the semi. Driver was filthy dirty, smelled so bad and was beyond rude.

Missing items, majorly damaged items and everything was mixed up with someone else's items. The driver was crawling and jumping on top of other furniture to try and retrieve some of my items.

I've never witnessed such poor communication, literal extortion, and pathetic service.

Filing my claim today.

Move size: Partial Move Service cost: $3012

You likely arrived at S&M because the quote appeared competitive, or like us, had the relationship created for you by a broker, but do you yourself a favor and RUN! This is a disaster of a company. You will not enjoy, and will have many sleepless nights worrying about the location of your stuff. Moreover, the owner Steve is unresponsive. I don't deal with the freight industry often, but it's absolutely amazing to me that people like this are able to make money like this. I assume it's because the only people he has to appease are the brokers, and once customers are on the hook, they really have no leverage to push-back on his company's tactics. I hope this message helps prevent someone from this experience.

Move size: 4+ Bedroom Home Service cost: $10000

The broker, American Long Distance Moving and Storage set me up with S&M Relo LLC to handle my move from Iowa to Florida. I was led to believe that the same 2 guys who loaded the furnitue and other items in Iowa would be unloading it as well. Instead the stuff was loaded and unloaded 4 times! There was only the driver to unload the items in Florida. A glass china hutch shelf was broken along with a box of martini glasses and a phone stand cabinet door. Three boxes were missing including one that had a family heirloom in it. Another box contained artwork along with photographs that my mother who died in April had signed. The third box had dinner plates and bowls in it from the Denby Company in England. S&M Relo LLC has no quality control whatsoever. The boxes and other things should have been color coded to separate the different families' belongings. Customer service would not help me get back the missing items. Instead, they kept trying to pawn me off on movingclaims.net where they pay by the pound which turns out to be next to nothing. If, by writing this review I can save one person the distress and heartbreak from using S&M Relo LLC that I experienced it would have been well worth it. Do not use this company!

Move size: Partial Move Service cost: $2427

DO NOT EVEN CONSIDER USING THIS COMPANY!!!! My experience is EXACTLY the same as so many others: Our $500 TV was missing. No help in finding it. I filed a claim (for $42 as they only insure$0.60 on the dollar). I have heard absolutely NOTHING from the claim website or S&M. I too, was brokered to S&M. (Through Allegiance Moving who is recommended by AARP. See Pamela Emory's review. That's another reason to avoid AARP.) When I called the brokering company, Allegiance, their shipping agent was rude and it ended in an argument. The entire move was a nightmare. S&M Reloc should be AVOIDED COMPLETELY.

Move size: 2 Bedroom Home Service cost: $2370

S&M Relo was the chosen contractor by my broker. I should have ran the other way when I realized that. Check out their BBB rating and the number of complaints they have about them to the DOT.

1. I was quoted $2000 for my move. Upon arrival I was told it would be $4000. Not sure if this is the fault of my broker or this company. My broker is Nationwide Moving Services, so blame whichever you want there.

2. The end of my delivery spread was 8/24. My things are still in Atlanta. On top of not delivering my things within the terms of our contract, they did not notify me that they wouldn't be able to make it within the date agreed upon by my contract. That is a DOT violation.

I'm told I'll be reimbursed "up to" $25/day for every day they're late. Laughable after they've had 6 weeks to get it here. As of today, they wouldn't answer the phone when I called 3 times. They will not fulfil your contract. 6 weeks after pick up and 2 days after my guaranteed "delivered by" date, my things are still not here. I have no idea what recourse I have.

Move size: Studio Service cost: $3800

DONOT EVER USE THESE MOVERS!!!! Many of our things damaged beyond repair, including my refrigerator which they took apart and then no one could put it back together again! Parts missing, a bookcase ready for the dump, among other things. I was promised a delivery date which they did not keep, no one returns phone calls from this company. My total move cost $20,000 to go from Mesa,AZ to St Anthony, Idaho. I will be filing a claim and if not satisfied I will be talking to a lawyer who handles these kinds of cases. Totally incompetent, lie about things, and the care of my belongings was atrocious! Dont even consider using this company or Nationwide Moving either.

Move size: 4 Bedroom Home Service cost: $20000

Worst thing I have ever dealt with!! Cost over 10000 and than to get my stuff I had to pay an extra 1600 to get it a week after it was supposed to show up. So it all started with them originally showing up late for pick up. Which made everything I had to do late also which means I had to drive 9 hours away thru the night!!! Not what I wanted or planned. Next when they arrived they couldn’t take this or that and raised the price and so on. Next I get to New Mexico and guess what my belongs dont! I call I call I call I call I call. Finally some one tells me if that maybe my stuff will be there in 30 days. Are u kidding me!!?!?! So they say pay 1600 more and we can get it there tomorrow. So I do that!! When my stuff arrives half of it was missing and the other half was broken!!! felt like everything I had worked for was taken!! Cost me over 10000 dollars to be robbed!! Filed a claim and they wanna give me 40 bucks! 40 bucks!!! Lmao!! But guess what now I can’t even get my 40 bucks!! Called 500 times and no one is there that I need to talk to! Ridiculous!!!

Move size: 2 Bedroom Home Service cost: $11000