Razor Van Lines

Don't use this company. They lost a large box om my belongings. They delivered a dead woman's things to me/ I have called several times with a call back promise. Never happened. I have been calling them this past week and how funny but when my number comes up, the are closed. I sat on hold for 1 hour 40 minutes and 24 seconds to hear another recording they are now closed. No call backs and no large box. This company is a company of jesters and clowns. I will be filing a law suit. DON"T USE THIS COMPANY!!!!!!

JM Murry

Move size: 2 Bedroom Home Service cost: $4000

I couldn’t have had a better experience with Razor Van Lines. I also have a musical studio with delicate instrumentation. It is a quite expensive set up. The agent came to the house, not only was he able to give me a great estimate, but also give me the confidence that Razor Van Lines could move the music studio and art that I have. I really am amazed at the quality of the employees’ packing jobs as well as the great communication between the agent and me. Thanks to Razor Van Lines moving, our things made it across the state safely and made my move painless.

Move size: 4 Bedroom Home Service cost: $200

We called and were quoted $2800 to move a 3 bedroom home from Lincoln, CA to Eagle, ID. Then 3 days before the movers arrive they call to confirm the pick up and go through the itemized list. They tell us that it will be another $1000 which we agree to and pay the $2500 deposit. They arrive and then tell us the first two quotes were completely off and now want $11,000. Total scammers. Should had realized the first time they called back with, "We will be disciplining," the first customer agent who wrongly quoted us. Now they won't give back even a portion of the deposit. We are a very thorough family and thought we had everything lined up, but this company is a mess. Luckily we chose to move things weeks before our actual need. PLEASE STIR CLEAR OF THIS COMPANY!!

Move size: 3 Bedroom Home Service cost: $4958

This company is completely unprofessional and takes no responsibility for their actions. I hired them for a cross country move from NYC to Minnesota. First off, the move costed over 2x as much as the original quote. Second, they subcontracted me to another moving company. This company damaged quite a bit of my property during the move: broken dishes, furniture, pictures, etc. I reached out to the company representative to let him know this subcontracted company was awful and completely destroyed the majority of my stuff. They took no responsibility. In fact, they never responded to my complaint at all. Completely unprofessional, irresponsible and untrustworthy. DO NOT HIRE!!

Move size: 1 Bedroom Home Service cost: $3000

As someone who reads reviews I wanted to try and save someone else the headache, cost, and frustration of working with Razor- they will not follow through with the original quote/ contract.

Sean was my contact at Razor and who walked me through the booking, estimate, and contract. The price seemed reasonable and we laid out everything we had that needed to go on the truck as well as our time frame and he assured me that all fell within the cost he had quoted and that our items would arrive in 3-6 business days. The night before the move we received a call from Brooklyn Movers- the actual company as Razor is ONLY the broker and does not do the actual moving AT ALL and they informed us our items would actually take 7-21 business days to arrive and a list of other things that were completely different from what razor had instructed- including cost and payment methods. Since that point razor has refused to answer questions, respond to emails, or correct any issues. Not only was the timing off when Brooklyn showed up the next day they reworked and updated our quote and it was $2800 higher than we were quoted by sean/ Razor, which was something I explicitly asked about when booking-and reviewed the items we would be moving several times with sean and 2 other Razor employees and they all assured me there would be no increase and it was a binding contract. We ended up throwing away over $1500 worth of furniture in order to try and get our items to fit and eventually just reworked the contract with Brookyln. It has now been 12 days since our items were picked up and they still have not even left Minnesota and there is no idea of when it will happen. I attempted to email and call razor several times with no response and when I finally did get through they would not comment on any of our issues aside from- well you signed a contract. Even though I have it in writing from Sean where we were misquoted on price and timing. We told them we would like some type of recovery from them on the initial deposit as they did not hold up one part of the contract and we have now had to pay double to the actual moving company- Brooklyn, and they said no. I told them we would have to file a fraudulent charge with the bank then and there only response was good luck. Just a frustrating negative experience overall with very few solutions. Would strongly not recommend working with them as we have spoken with several people from the actual moving company ( Brooklyn) and they have all confirmed Razor lies frequently , they consistently hear this from customers, and once its booked and the money is taken they will not respond or attempt to make it right.

Move size: 1 Bedroom Home Service cost: $3800