Razor Van Lines

Don't use this company. They lost a large box om my belongings. They delivered a dead woman's things to me/ I have called several times with a call back promise. Never happened. I have been calling them this past week and how funny but when my number comes up, the are closed. I sat on hold for 1 hour 40 minutes and 24 seconds to hear another recording they are now closed. No call backs and no large box. This company is a company of jesters and clowns. I will be filing a law suit. DON"T USE THIS COMPANY!!!!!!

JM Murry

Move size: 2 Bedroom Home Service cost: $4000

I couldn’t have had a better experience with Razor Van Lines. I also have a musical studio with delicate instrumentation. It is a quite expensive set up. The agent came to the house, not only was he able to give me a great estimate, but also give me the confidence that Razor Van Lines could move the music studio and art that I have. I really am amazed at the quality of the employees’ packing jobs as well as the great communication between the agent and me. Thanks to Razor Van Lines moving, our things made it across the state safely and made my move painless.

Move size: 4 Bedroom Home Service cost: $200

We called and were quoted $2800 to move a 3 bedroom home from Lincoln, CA to Eagle, ID. Then 3 days before the movers arrive they call to confirm the pick up and go through the itemized list. They tell us that it will be another $1000 which we agree to and pay the $2500 deposit. They arrive and then tell us the first two quotes were completely off and now want $11,000. Total scammers. Should had realized the first time they called back with, "We will be disciplining," the first customer agent who wrongly quoted us. Now they won't give back even a portion of the deposit. We are a very thorough family and thought we had everything lined up, but this company is a mess. Luckily we chose to move things weeks before our actual need. PLEASE STIR CLEAR OF THIS COMPANY!!

Move size: 3 Bedroom Home Service cost: $4958

This company is completely unprofessional and takes no responsibility for their actions. I hired them for a cross country move from NYC to Minnesota. First off, the move costed over 2x as much as the original quote. Second, they subcontracted me to another moving company. This company damaged quite a bit of my property during the move: broken dishes, furniture, pictures, etc. I reached out to the company representative to let him know this subcontracted company was awful and completely destroyed the majority of my stuff. They took no responsibility. In fact, they never responded to my complaint at all. Completely unprofessional, irresponsible and untrustworthy. DO NOT HIRE!!

Move size: 1 Bedroom Home Service cost: $3000

Razor Van Lines did not disappoint. About a month ago I was scheduled to move with a different company, but the price that they told me changed on the day of the move. Out of principle, I decided to decline their services.

A friend of mine recommended that I call Razor Van Lines. They gave me an accurate price, and you could tell that the movers were extremely experienced. All of my important items were wrapped and treated with care.

You won't be disappointed if you choose to go with these guys.

Move size: 1 Bedroom Home Service cost: $250

My husband is in the military and we are moving cross country. I spoke to three different individuals Mark, Tim, and Archie with this company. I initially started working with one representative Tim, he didn’t sell me so he got his coworker Archie to try and persuade me, then came the higher up mark who finally was able to get me to put down a deposit. Which as their policy after 72 hours it’s non refundable but you can get a credit. Now before ending the call. I was given contact numbers for all three agents who assured me that they were available for contact and if I had any questions to contact them. After As this being my first time dealing with movers I had more questions. After calling all three individuals and leaving an email for mark karlin “senior moving coordinator”, I had yet to hear a response. Something just didn’t feel right so after discussing it further with my husband we decided against continuing with this company.

So on day 2 I call once again mark, Tim and Archie. Still no response I decide to call the quote line. I was able to speak to a representative I told her I was looking to cancel my deposit and get a refund. She put me on a brief hold. Once she came back she told me that she isn’t authorized to give refunds that it was above her level. She said mark would give me a call back. That has yet to happen and it is 4 days after the fact. Now I’ve called, left voicemails and emails. This company has refused to get in contact with me return or answer any of my calls and if I call the customer line I get I’m unable to help you. Be careful who you give your money to.

Move size: Partial Move Service cost: $2190