Route 66 Moving And Storage LLC

I am incredibly happy with my service from Route 66 moving and storage they were courteous and professional the entire move. Ryan the sales manager did a perfect inventory and everything went according to plan. Normally I do not write reviews but this time I had to because I really did not have faith in a moving company but I had no choice but to work with one. The foreman packed everything bubble wrap dish packed TV crates and more. If you were looking for a professional moving company to work with I would choose this company. After doing heavy research I found out route 66 was the most capable to handle my move and I was pleasantly surprised with the outcome. Thank you Ryan!

Move size: 3 Bedroom Home Service cost: $1825

This was the worst moving experience I have ever had. I was moving back to NY from Miami Nov 29, 2019. Over the phone I was promised this company would pack my belongings including my mattress and TVs with protective covering and packing materials. They provided none of that. They almost forgot two whole draws worth of items in my apartment, thankfully I double checked. They had my fragiles placed on top of each other because they could not wrap them. Then the first person who booked my reservation forgot to add me to the roster for the day because he put the wrong day on the contract. He stopped answering his direct number after he took my first payment. After I was moved into the truck the movers demanded $500 more than the agreed upon rate for extra space in the truck. He did not pack my things tightly on purpose. Come to find out they repack my items at a warehouse tightly between Miami and NY. I spoke to a supervisor and then was not required to pay. Then upon arrival in NY they took the covering off my TVs and sofa so they are now exposed in my storage unit. I was promised they would let me keep it. I should've just rented a UHaul and packed my own items never again. I almost had to overstay my lease due to the date mix up by Chris Anderson.

Move size: 1 Bedroom Home Service cost: $1500

Think about how it feels to be lied too. They gave us an awesome quote with a $1,032 discount added. We were excited to not have to pack up our goods, move, or drive them all the way from Miami, FL to Louisville, KY with an 8m/o and two cats. To find out When they came to our one bedroom apartment 1st thing that was said is that there is not enough space in the quote for all your belongings. So With the estimate of $1452 with the discount applied to that total, We thought What a good deal! Should of known this was a scam. They cannot move Murphy Beds. We had to throw away a dumpster’s worth of clothes, towels, items, you name it, and gave away a room divider, our bed, vacuum, and dishes. A ton of stuff that wouldn’t fit but that doesn’t even begin to describe the fury I feel with this moving company. To have an extra 125 cubic square feet added to the space in our truck it was a total of $1100! They lied to us over the phone and barely packed anything! Too worried about getting signatures so they are not liable to get us the important stuff they have stolen from us. They made us pay a ticket their movers received (all while the movers said “the company got this, they are the ones with all the money”) as soon As we paid that to have an understanding of where our stuff is and when it will be here they hung up and won’t return any of my calls. Please save yourself sleepless nights a find a REAL PROFESSIONAL/RESPECTABLE MOVING COMPANY.

Move size: 1 Bedroom Home Service cost: $2650

This was a nightmare!!!! They are not professional and will break your items. Nothing was wrapped. Everything was literally thrown in boxes. Clothes in wardrobe boxes are just piled on top of each other. Not on a hanging bar like you would expect. Trying to get our items delivered was when I felt like I had been scammed. No one answered the phone or emailed back. Only after putting in a bbb complaint did they get back to me to schedule delivery. Some how they turned it around on me. They will not deliver on your requested day and make it clear it’s just a request. The delivery mover only had 75% of our household items and it was delivered 8 days later than requested. I was told to put in a claim. We were missing our expensive king mattress and tools and tons of other things. How do you load a truck without cross referencing the inventory sheet? They never even looked at it. After weeks we finally were emailed that another crate was located and they would let us know when they would deliver. 45 days after our scheduled move we got most of our missing items. The mattress is damaged and other sturdy items are cracked. Everything looks like it went through a storm. This company does not care about the customer. I have moved tons of times and never experienced a nightmare like this. Amateurs at best. I wish I read these reviews first.

Move size: 3 Bedroom Home Service cost: $12000

The moving truck hit my neighbor's car. Defenitley not a good way to meet the neighbors. I was still charged for the full price ( even though they were talking to neighbor and police for part of it). The quote was significantly off from what we were charged (lots of hidden charges for "packing" even though we prepacked everything. They charge a crazy amount for tape and wrapping they did of one TV and dressers that I didn't realize you could get charged for them using tape on a dresser ? They did not inform or ask us if we wanted to use there tape for the one item we had plenty of tape". Took way longer then expected almost all day for 2 bedrooms worth of furniture, dining room (buffet and table), 1 couch and 2 chairs. Additionally they put a hole in my wall carrying the couch in and scratched the floors. The claim process is difficult as well and can not be done electronically yet they require pictures. DO NOT USE THIS SERVICE ! You will be charged significantly more then quote.

Move size: 2 Bedroom Home Service cost: $3800

I am a customer who signed a moving contract in April and used the moving on May 10th. My house was a two-bedroom condo and the first person in charge was 1200 cf and gave me an estimate of $3,200. I was burdened with this price, but I signed a contract because it was my first time to move to another state, but it was strange that I had to pay one-third of the total estimate as a down payment, which was unusual, but I couldn't because I was a customer. However, people who came to pack said that we had to pay extra because we had a lot of luggage. And he said that we had to pay an extra $3284 because our luggage went over 490 cf. I was dumbfounded but threatened that the truck driver would turn if you didn't pay the surcharge and that I wouldn't have to pay the surcharge. But the truck driver who said he was close didn't come and arrived a day later than he promised. I left at such a huge cost, but it was only after I broke the date I promised to arrive three times. They demanded an additional 1,100 dollars, saying that the 16-wheel truck could not reach the destination, so they had to shuttle to a small truck and pay separately for the 38 stairs. I've gone mad. The initial estimate of $3,200 came to a final $7,600. More to the point of view, the three-tier drawer did not arrive among the luggage. It contained supplies and other consumables, but no matter how much I contacted them, no one responded, no one answered me, no one answered me. I'd like to give this company minus five stars if I could. If you are considering a board member, we recommend that you never choose this company.

Move size: 2 Bedroom Home Service cost: $7584