Razor Van Lines

Stole my Money.

I signed an agreement with Razor Van lines in June 2020 for moving service on Aug 1 2020. I gave them a $4000 deposit and a full list of what needed to be moved. They never showed up and have not refunded my money as of October 24th 2020. Do no use this company.. seriously. Just rent a uhaul or use u-pack. These guys are criminals.

Stay AWAY!!

READ ALL REVIEWS on this company!! They are a complete scam and run a bait and switch.

I contracted them and they never showed up to pick up my belongings and took my $1300 deposit and ran. Never received any communications from them after they wanted me to pay an additional $2000 after measuring my furniture to complete the move. Customer service is a joke! On the day movers were supposed to arrive I never got a call and I called them 3 times to find out what was happening to be told that the dispatch center was not answering and they would call me back. NOT ONCE did I get a call from them and had to go get a UHaul to complete my move! SAVE YOUR MONEY and get a reputable company or do it yourself.

The funniest part is that they called me this morning to ask how my move went. They clearly have no idea what they are doing!

Deposit Not Returned.

DO NOT FALL FOR THE HIGH PRESSURE SALE ..it is to prevent you from checking reviews and learning how fraudulent this company is! I was offered and accepted a moving quote on 6/19/20 and paid the $588 deposit with the understanding that I would receive a refund if I cancelled within 72 hours. I did cancel the next day. The cancelation email outlined that it would take longer than normal to process the refund due to COVID so to wait between 4-6 weeks. It has now been 13 weeks with NO REFUND. I have called customer service numerous times and am often met with stonewalling and outright refusal to allow me to speak to a manager. I was told on one phone call that their bank accounts were frozen and under review due to embezzlement by one of their own employees and there was nothing that could be done but wait. The last phone call I was reassured that the representative would investigate and get back to me. Still nothing. I am reading here that many people are in the same boat.

This company is a scam!

I was lied to so many times - it was all a con.

They don't answer the phone nor respond to emails.

Once they receive your deposit - you might as well give up!

I spend hours and hours on the phone with most thoughtless and nasty people. My sales person provided me a bogus cell phone number. DON'T EVEN CONSIDER USING THEM!

Move from NYC to Texas.

Needed to move from a NYC apt to Texas. Got a low quote and went with Razor. Our agreement specified the specific date that we had the building elevator reserved and that our things would be dropped off at two locations in the Dallas area. We should have read the reviews so shame on us. Also should have been suspicious when they only take bank checks as payment. As soon as they had our non refundable deposit, we could no longer reach them. The week before our move they reached out to increase their price by approx $1,500, for which they wanted payment before the move. When we complained they said they were the movers and our deal is with Razor Then the evening before the move they called to say they would not be there until the day after our scheduled date. Luckily the building accommodated us and let us reserve the elevator a day later. Then when the movers were there they increased the price another approx $1,500, although everything was as we had described it. Once again they were just the movers and our deal was with Razor. Having no options we agreed to their price increase. Then they would make no commitment regarding when we could expect delivery in Texas. Almost three…

If I could give a ZERO stars I would..

If I could give a ZERO star rating, I would!! This has been the worst experience I have ever had moving (and I work for the government so I have had many experiences). PLEASE read this whole review so you don't have the same situation happen to you!! At first everything was going good.. I had a 30 day closing time frame, so reached out (through Angie's List) and Ryan from Razor called me almost immediately. He was very friendly and informative and was expressing how his company was one of the best. Unfortunately I fell for it. Communication was good up until 2 days before my move. The Thursday before my scheduled pickup I got a call, verifying the stuff I had to be picked up and made some adjustments (which almost doubled the price). I was told I would receive a call no later than the day before my "first" scheduled date (they give a 2 day window for the packing). The day before my "moving day" I still hadn't gotten a call. I sent emails but never heard anything back. On the Monday morning I called Ryan's number but he didn't return my call (and subsequent calls to his voice mail were stopped because his box was full - or he was blocking me). I then called the 888 number, after…

Do Not Use This Company!!!

When I first talked to Andrew I believed him. He said all the right things, and kept referring to the company's 5 star rating. Little did I know they had just changed their name. They give you a quote and it will go up at least twice. Mine started at $4900 and I ended up paying over $7000. The last guys that ended up delivering my stuff tried to get me to pay more again, I had all my paperwork in order so they couldn't. A lot of my stuff was broken upon arrival and they didn't reassemble anything. They showed up at 9:30 pm and were jerks, cussing at my mother and throwing stuff all around. I know they give you a reasonable price so it's easy to get lured in because you need the mover but I am telling you, save yourself the hassle and find a reputable company. I am now seeking legal action to 1 get some of my money back and 2 shut these liars down.

Do not use Razor Van.

Where to begin? This broker is either extremely unprofessional and/or corrupt. I am now up to wellover 50 phone calls (which quite often are 60 minute hold times (also 70/90 minutes at times). I have spoken with no less than 10 representatives, all who either mistakenly give me incorrect information and/or simply lie to me. To update my inventory, I had to call/email multiple times. I was then told an agent would call me at a specific time/day to review inventory - that call came over 40 minutes later and only

AFTER I had called to see what the delay was. I provided a more precise inventory, which never was conveyed to the movers, so on pickup day I was charged on the spot because the truck "didn't have enough space." Basically it was a shakedown because we had to vacate the apartment that day. When I called to get an estimated delivery date (56 minutes on hold), I was told someone would call back - no one did. When I called again, I was told the delivery would be the upcoming weekend; I had planned on being away so I had to reschedule my trip, only to sit home all weekend for nothing. I called back Monday - oh, it's coming today. Nope. Then I called again. It's coming Thursday.…

Lied about Estimate.

DON’T EVER USE THEM. I was quoted $8,758 for our move by Razor Van Lines. I was contacted a few days prior to our move (which was a month after signing with them) and was told immediately on the phone that I was misquoted on our estimate and it was actually going to cost us $18,500. I was so upset and lied to. They refused to refund our deposit. We were 3 days out on our move and after arguing for hours with them my husband agreed to the $18,500. We then received a phone call from a 3rd party moving company, and as we went through the items, then informed us that we would need to pay an additional $6,000 on top of the $18,000. Sickened by all the false information and lies, we cancelled. We did not get any of our money back and they laughed at me when I called to explain how upset we were with what had happened.