Razor Van Lines

DON’T EVER USE THEM. I was quoted $8,758 for our move by Razor Van Lines. I was contacted a few days prior to our move (which was a month after signing with them) and was told immediately on the phone that I was misquoted on our estimate and it was actually going to cost us $18,500. I was so upset and lied to. They refused to refund our deposit. We were 3 days out on our move and after arguing for hours with them my husband agreed to the $18,500. We then received a phone call from a 3rd party moving company, and as we went through the items, then informed us that we would need to pay an additional $6,000 on top of the $18,000. Sickened by all the false information and lies, we cancelled. We did not get any of our money back and they laughed at me when I called to explain how upset we were with what had happened.

Move size: 4 Bedroom Home Service cost: $18000

I don’t fault the customer service reps, they can’t help that they work for an unscrupulous company. I have never been more jerked around with any other company. I’ve had to call several times to verify when my things would be picked up to be shipped, my date was pushed back three different times. Now I’m being told that it will take up to 14 days for my things to be delivered. When I initially contracted with them, I was told that it would 3 to 5 days for my things to ship, then the driver who picked up my things said it would take 7 to 10 days to ship. I called Razor today and was informed that it would take up to 14 days for my things to be delivered. I asked to speak with a supervisor and was told that supervisors don’t work over the weekend and I would have to call back on Monday. All I have to say is buyer beware, do your research. This company sucks!!

Move size: 1 Bedroom Home Service cost: $1747

After a very high pressure sale to sign while on the phone. I called an hour later to cancel. No one returned my call, I email no one responded. I eventually found a cancellation email in my contract and they refunded me 90% of the amount as there was a 10% cancellation fee. They did not incur any fees.

The sales rep said I had 3 days to cancel he never mentioned a 10% processing fee. This is completely unacceptable.

Do not sign while on the phone. Read the fine print. Completely unprofessional and dishonest.

Move size: Partial Move Service cost: $2074

I hired them for "white glove" service. I asked if they were a broker only, said no, I specifically wanted a firm that could be held responsible.

They are only a broker.

After agreeing, never was able to contact that person again, handed off to administrator with same phone #.

Finally on move day got someone new who said they were doing the move, no idea what "white glove" meant but they'd do their best. Packed and moved quite poorly.

Lost a box on the way.

Gave me someone else's box.

Told me to contact Razor Van Lines to submit a claim, 20 minute on hold get through to what clearly is a depressing loud call center and am told nope, they're not liable for anything, I must contact the folks who did the move.. that's not you? nope. So, runaround.

They're just a cheap broker. Do not use.

Move size: 1 Bedroom Home Service cost: $4000

Needed to move from a NYC apt to Texas. Got a low quote and went with Razor. Our agreement specified the specific date that we had the building elevator reserved and that our things would be dropped off at two locations in the Dallas area. We should have read the reviews so shame on us. Also should have been suspicious when they only take bank checks as payment. As soon as they had our non refundable deposit, we could no longer reach them. The week before our move they reached out to increase their price by approx $1,500, for which they wanted payment before the move. When we complained they said they were the movers and our deal is with Razor Then the evening before the move they called to say they would not be there until the day after our scheduled date. Luckily the building accommodated us and let us reserve the elevator a day later. Then when the movers were there they increased the price another approx $1,500, although everything was as we had described it. Once again they were just the movers and our deal was with Razor. Having no options we agreed to their price increase. Then they would make no commitment regarding when we could expect delivery in Texas. Almost three weeks later the movers called on a Saturday to say they were delivering the next day on Sunday and that it would be an additional $350 for two stops. And they wanted a bank check, which we have no way of getting on a Sunday. Of course Razor is unreachable. I truly believe this is a dishonest operation and should be investigated by law enforcement. Our original agreement of $2,800 has turned into over $6,000. Of course, reviews like this don’t help if idiots like me don’t read them. There are far to many similar experiences for this company to still be in business.

Move size: 2 Bedroom Home Service cost: $6000

I would not use these people, if I were looking to move. Being generous, there were constant misrepresentations. Our stuff was supposed to be picked up Sunday or Monday. They didn’t call. Spent hours on hold trying to speak with someone. Then they were supposed to be there by 2;30 Tuesday. Then by 10 am Wednesday. Despite failing to fulfill the contract, I have been unable to get anyone to commit to refunding our money. The owner of the truck who was supposed to come Tuesday and Wednesday, told me they did not even get the order until Monday, which was supposed to have been the latest for them to pick up our stuff. This is not an exaggeration. At this point our stuff is still not moved, and we are looking into other options. We will probably be eating the deposit we gave this company. Do yourself a favor.. look elswhere.

Move size: 2 Bedroom Home Service cost: $4000