Purple Heart Moving Group

This was the worst company we have ever dealt with. Not only would they not come to give an estimate, when they finally got there the price almost doubled. (at this point there is nothing you can do and they know it) You need to be out of your home for the new people to come in. Every thing was an extra fee.

They were suppose to be at our house 9- 10 am. came at 3pm. they didn't finish loading the truck until well past 10:30 pm (for an 1800 sq ft home)

When we finally got our items delivered to our new home, again they show up at 4 pm. The huge semi trailer is packed to the ceiling with at least 5 other moves. They actually stood an 8' ladder on a table to reach the top of the pile. Multiple things were destroyed all irreplaceable items. At one point they were just handing me items that were laying loose in the truck. They unload in such a manner that you can't keep track of any item/box #'s.

Items destroyed include an acrylic pedestal that was from my husbands family ( completely crushed and they had packed it) . A standing jewelry box had a leg snapped off. Our BBQ grill had the fold down side completely ripped off and all dented up. Our stainless steel trash can destroyed. A 4 cube book case actually had a dinning room chair leg ran through it. Multiple plates, glasses and basic kitchen wear smashed.

Now for the best part. I am missing things like all my mixing bowls, my mothers recipe books and lord knows what else. But I can't make claim on missing boxes because you couldn't keep track of what they were taking off the truck to check as delivered.

We have a special desk, a piece that had come all the way from Africa. It's value anywhere from 5 to 10 k. They lost the legs (legs are special hand carved to look like elephant tusks out of a wood I can't even name. I called multiple times to ask them if maybe they got left in the warehouse. Nope. The person in charge at VSNY actually hung up on me. I had to threaten that our son-in-law a professional NFL player & his team mates would tweet, snap chat, facebook and anything else about this crappy company if they didn't find these legs. 4 wks later we get a text message picture of the legs. They are suppose to send them out that week. 2 weeks later I call again, they haven't sent them. I finally received the legs to our desk 2 months after our move.

If you want a work with a company who doesn't care about you or your items. A company who dosen't hold true to there word (by not brokering out jobs) , by all means hire Purple Heart and the VSNY they jobbed us out too. Otherwise I suggest you find a different moving company!

Move size: 3 Bedroom Home Service cost: $8000

Do not trust this company. Not only did they intentionally under quote the move. They waited until they halfway loaded the truck to tell me that the square footage was DOUBLE what they fraudulently estimated. They then doubled my cost. If that was not enough to cause me anguish they are a now a month in to the move and my belongings are still in some unspecified “warehouse” and they refuse to tell me when it will be delivered. In fact they keep leaving me VMs that my property was loaded and will be delivered in 5-7 days but when I call they tell it was not yet loaded. So which is it? They also refuse to provide updates unless it is within a”12-2” window which is the only time window that will research your delivery. Then they go on to just leave another message that you are loaded and will be delivered in “5-7 days”. They are by far the most unprofessional, incompetents discourteous outfit I have ever had the misfortune to deal with.

Update: when they finally arrived I was given a one hour notice to “get cash” or they would not unload anything. 3 random guys showed up, refused to wear masks, delivered a lot of broken items, had no idea what the box count was and scratched my floors.

Move size: 4 Bedroom Home Service cost: $14000

I've been scammed before. Leading me to feel suspicious towards
trying a new company. I was thoroughly surprised by their service. Purple Heart made my stressful out of state move a walk in the park. They handled each interaction professionally and delivered our furniture and household items in perfect condition within our set time frame. I really appreciated their dedication to getting my things here safe and on time! I will use this company again in the future.

Move size: 3 Bedroom Home Service cost: $2100

A few weeks ago I was informed that I earned a promotion. Which also came with a huge move.. 3 states away. My husband and I are so grateful that we came across Purple Heart Moving Group. The customer service was top notch. The staff was able to set everything up and save us money! When moving day came everything went so smooth. When we reached our new forever home the crew moved everything in and placed it in the rooms as requested. Not one scratch or dent! Thank you so much Purple Heart Moving Group for making this big move go so well for our family! We will be sure to recommend this company to all of our family and friends.

Move size: 3 Bedroom Home Service cost: $1499

I was at a loss when it came to moving from Fort Lauderdale, FL to Birmingham, AL to start my new job. I Googled a bit and called a couple of movers (with no availability on my desired moving day, or ridiculously high rates) before I found the Purple Heart Moving Group website. I entered my phone number for a quote, and as promised (9 seconds), they called me almost as soon as I clicked enter. The agent asked all the normal moving questions about my number of bedrooms (4), distance (796 miles), and move-in date (August 31st - I called on August 15th - so, essentially, 2 weeks away). The agent immediately found an availability for loading on August 30th and delivery for August 31st, which was perfect as it is a 12-hour drive.
I had some friends at my old house meet the moving crew when they arrived, as I needed to head to Birmingham in advance, and told them to call if there were any problems or issues. I received a text that the movers arrived (10 minutes early, too!!) and then a call 2 hours later. I was expecting a problem but was greeted with laughter as the movers were finishing the load and my friends were making plans to go out for the weekend. I was relieved that 1/3 of the move was complete.

The next morning when the truck arrived, I was grumpy because I didn't prepare for the trip as well as I should have (not the mover's fault). Slept on the floor of my new house without a pillow, bought K-cups but the movers had the Keurig, etc., but this isn't about me.. The movers arrived, were friendly, and got me into a much better mood as my house started feeling like home. They put everything in the rooms I pointed out, helped me find the box with the coffee maker, and even put my beds together.

This is the first time I had movers that were simultaneously punctual, friendly, professional, and helpful.

I recommend the Purple Heart Moving Group to everyone, especially procrastinating coffee addicts like me.

Move size: 4 Bedroom Home Service cost: $1437

Really a great moving company! I had to move multiple times and each time I used this company I got way more than I expected. Traveling long distances for college was made much easier with this company and I fully recommend their services. With a super streamlined website and ridiculously helpful customer service, I was blown away. Especially with their very reasonable prices, it was worth every penny.

Each time I used them they showed up exactly when they were expected. They made sure to pack all my things cautiously, they were extremely retentive to my requests, and were off before I knew it. The driver that showed up behaved very professionally and it became very obvious, very quickly, that my things would be in good hands.

I will definitely be using Purple Heart Moving Group again in the future! it really just made moving my things in general very easy.

Move size: 1 Bedroom Home Service cost: $3250

I had an excellent long-distance moving experience with Purple Heart moving group.

I have had a great deal of tough moving experiences in the past with movers who were unethical, unclean, or just downright lazy. Purple Heart moving group completely blew me out of the water. I enjoyed their AMAZING customer service. All of the workers that I met who were a part of Purple Heart were extremely professional. Seriously, I have never met a company that was able to manage the entire process of moving so efficiently from end to end. Even though I had a lot of very sensitive cargo with lots of instructions, Purple Heart was able to handle everything extremely efficiently. Thanks, Purple Heart! I loved using them so much that I almost can't wait to move again soon.

Move size: 3 Bedroom Home Service cost: $1000