Purple Heart Moving Group

I would not recommend this moving company to anyone.. They are a broker and subcontact the work out to moving companies that are awful. Moving Kings in Florida handled our actual move and they subcontracted the work to another company once the goods were picked up and the move was paid for.. What a complete joke , couldn't get anyone to answer the phone in customer service, they lied about the delivery date info and status, they lost items, broke all the TV's that were moved , and now were trying to file a claim and that is another 3rd party who handles that . The only person that responded to anything via Email from Purple Heart was Makena in customer service but she had not impact on correcting any of the issues and only offered standard, "Sorry to hear that statements". Purple Hearts is not worth the money and your rolling the dice on what your going to get in the actual moving company .
Take the time to read other negative reviews on this company and you be the judge.

Move size: 1 Bedroom Home Service cost: $4000

I will start this review by saying DO NOT USE THIS COMPANY!

My initial inquiry call was taken by Nate. I gave him a rundown of what I expected to move which was about 75 to 100 boxes with two sets of patio tables and chairs along with some assorted end tables and shelves. I had sold most of my furniture so it would not have to be moved. Nate told me that because I had no major furniture, I had a "mini move" and he quoted me a price of $1992.00. I thought that was a good price since the other companies had quoted at least double that. When I said that I would hire them, he started the recording and we went through the process of identifying my needs with Nate stating this would be a mini move and the price would be $1992.00. He did NOT repeat the number of boxes or the other items I mentioned prior to the beginning of the recording. I paid the required deposit and agreed to pay half of the balance at pick up and half at delivery. He said that they cater to veterans and since I am 100% permanent and totally disabled, I was sure that they would take care of me. What a HUGE mistake that was.

I was given a three day window for pick up and was told that I would receive a call from the moving company the day before they were to be at my home. I was also told that they would give me a call the day of the move with a two hour window. When the second day of the window came, I called Purple Heart to see when they were planning to have the movers there and was told that they were 30 minutes away!! That did not work and I had to reschedule. That was my first surprise. The next was when the movers did show up the next day, they looked at the items I was moving and said that it was a much larger move than they were told and it would have to be recalculated. The end result was that the cost of the move would not be $1992, but over $4500!! Quite a shock. I have attempted to get resolution for the past two months to no avail. For the first month, I could not get a return call. I began to call on a daily basis and became such a pain that someone finally called me. It did no good, because the bottom line answer after two months of calls, emails and more calls, was "the recording confirms that you agreed to a mini move and this was much larger". You are liable for the additional charges. OF COURSE I AGREED. THAT IS WHAT I WAS TOLD! During one of the conversations, a "customer service" rep literally screamed at me and told me I was wrong.

So much for taking care of veterans. If you are a veteran or even if you are not, and you are looking for a company to arrange your move, do NOT use Purple Heart Moving Group. Do yourself a favor and use another company. I truly cannot believe that this company, while professing to care of and cater to veterans, could be so callous and uncaring. If I could give a rating lower than one star, I would do it.

I have continued to attempt to negotiate with this company and the best they said that they can do is to refund me a pittance compared to the amount that they misquoted me from the very start.

This company, in my opinion, has NO ethics. They are scammers of the highest form and use classic tricks like bait and switch tactics. If you are looking for a reputable company to perform your move, forget Purple Heart Moving Group. They are NOT the company you want to entrust with your move. Avoid this company like the plague.

I reiterate my statement above, if I could give a rating lower than one star, I would do so.

Move size: Partial Move Service cost: $4500

For a college student who wanted a change from the beach life, to the wonderful mountain life. These people were the best bet to choose from. They helped me move, all my belongings with easy and at a reasonable pricing to. If I would've chosen another moving company I swear it would've been double the amount than what I paid for The Purple Heart Moving Group. What better way to trust a company with reasonable pricing, intricate care, and my favorite color in their logo. The Purple Heart Moving Group is the way to go! Thanks, again!

Move size: 3 Bedroom Home Service cost: $2665

I am a nervous nelly by nature and moving to across states is extremely stressful, specially when you have a lot of sentimentally valuable things. This company made the process so much smoother than expected. I was impressed by how courteous and professional the movers were. All my loved items arrived intact. They loaded the truck so quickly and reassured me everything was going to be ok and it really was.

I do not plan on moving for a couple of years but when I decide to move back to my home state I will definitely be using these guys again.

Move size: 1 Bedroom Home Service cost: $1500

After hitting thirty years old, it was apparent that I needed to stop asking my friends to help me move. I also have accumulated enough nicer furniture that I don't know if I would trust my friends to help me move.

Together, my wife and I decided to hire movers for our big move. We were going from an apartment and storage unit to a full house. Buying a home comes with enough stress, that moving wasn't something I wanted to worry about too much, and with Purple Heart, I didn't have to worry at all!

They showed up a little early, which is really nice, because being late to anything make me crazy. They got everything packed up pretty quickly and I was very happy with the secure looking truck load.

They met us at the house once everything was loaded and the unloading was done with the same care.

We were also very happy that it's a family owned company as we like to support small business when we can. When we move on to our next home, I'm sure we will be calling purple heart again!

Move size: 2 Bedroom Home Service cost: $3000

BIG SCAM!!
Terrible nightmare to book a moving with this company. Very poor customer service. They book you telling you lies and false promises, then they do not answer the phone calls. This person called, Michael Robinson, convinced me of booking with them telling me a bunch of lies and inadequate information. Pick up was terrible since these guys, with no ID's, get to your house with a totally new contract and fees when you already signed an agreement and payed a deposit. We did not had the time to cancel.
Then waited 21 days for delivery because the company they hired, supposedly, did not have the correct info about our moving. It was only because a guy named Juan Santiago from Doo2Door moving, the company they hired, got involved in our case the things started to move a little.
21 days passed with no bed, clothing, kitchen things, personal items and nobody cared.
Finally a date was set for delivery and the delivery people resulted to be unprofessional, very bad attitude, intimidating and tired after a long drive. but these people confirmed what we expected, original estimate was not taken into account by the company purple heart hired and they overcharged for the space.
we payed a lot more for a big scam.
these company should not be allowed to do business in usa.

Move size: 2 Bedroom Home Service cost: $4000

Purple Heart Moving Group was very pleasant to work with. Moving across state lines can be really stressful, but PHMG made me feel like I was in good hands from beginning to end. The office staff made sure I was clear on the cost of the move and all of the steps that would be taken to make it happen.

The movers arrived promptly, loaded and unloaded my stuff efficiently. They even provided the packing materials! All of my belongings arrived at my new home on time, safe and undamaged. They were attentive, listened to my concerns and treated my valuables with care. I also liked that the moving and storage are done by one company - it made the whole process a lot more convenient.

The cost, the performance of the moving crew and the professionalism of the staff exceeded my expectations. Overall, I was very satisfied with my experience and would definitely recommend!

Move size: 2 Bedroom Home Service cost: $2600

We spoke to Nate on June 12th to set up our dates for movers to pick up in NC & when to be delivered in CO. Nate told us we would receive our furniture w/in 3-7 days of desired date & that they had another office in Colorado where our furniture could be stored for 30 days free of charge if our house was not available. Now they have had our furniture for over a month & we have been living like squatters in our home. When we call, no one will give us a straight answer if someone actually answers. We have tried contacting Nate through phone & email. He just sends our messages to the customer service department who won't provide us with any answers if they do contact us. When you do call you are sent thru sent this cycle of holds & transfers to only be told they do not know anything. This has all been incredibly frustrating & challenging living in our new house now for over 3 weeks with zero furniture & none of our belongings. This companies reviews need to be checked for authenticity!!

Move size: 3 Bedroom Home Service cost: $4767

I am a Customer I was deceived with the customer review if there is minus review I will give them We were planning to move from California to Pennsylvania when I called I went through my list with the agent Travers item by item never skip a single items 2 weeks before the moves the total estimate was 7700$ which is within my budget I paid 2024$ deposit, now today is the day of the move July 25th Knowing they are just a broker not a carrier so 2 people show up from trans America he said you items are bulky and they completely under estimate your items now believe it or not I have bill of 14400$ that I have to pay , I called the customer service the agent told me that here is you option either you have to accept this or send part of you furniture whish is equal to the estimate can you believe that or you will loose your deposit.
please don't ever use this company my reference is 2250583
Now I lost my flight ticket I almost lost my job.

Move size: 4 Bedroom Home Service cost: $7700