Progressive Van Lines Incorporated

When I first contacted them they told me to fill out the bill of lading saying I needed my furniture "immediately." I did so and it's now been eight days since they picked my stuff up for a move from Ohio to the Boston area. When I call to find out an ETA I get the same answer "we called dispatch and they're waiting for a truck to come in." Whatever that means. All I'm asking for is an ETA and to have delivery made.

The team who packed my stuff up were great. Courteous, professional and attentive. All the problems started once everything left.

Move size: 2 Bedroom Home Service cost: $3400

Warning!!!! Please do not make the same mistake we did- DO NOT use this service. Three months ago I called, got a quote, signed a contract with a very nice individual named Joe. We had a two day window for pack out, it was the day before our house closed everything seemed fine. I emailed closer to the date about how to make sure the house was ready since they would be packing our boxes and everything I asked if things need to be off the walls, things out of drawers etc. Joe would email back answer my questions telling us we were still on track with a 99% chance it was going to be on the Tuesday (which was the first day of our two day today window). He called on Tuesday and said it would actually be on Wednesday. He confirmed what we had going and I was assured that even though my house was pretty large the one day would be plenty enough time because our house was closing the next day. On Wednesday, an hour AFTER they were supposed to be at our house, get a call some guy name Sean who informs me that they don’t have a crew to come out to my house he’s really sorry but they have to cancel. So I’m stuck with a house full of furniture, not even a box to back in, and less than 24 hours before my house closes. He offered to refund my deposit... like are you kidding?!? I am seeking legal action but please do not put yourself in this super horrible situation! We’ll see if I can get the deposit back

Move size: 4 Bedroom Home Service cost: $852000

I hired Progressive Van Lines due to the fact it was veteran owned.

Things started to go South after the deposit was paid.

1) Andrew never bothered to call for the updated inventory even though it was the day before scheduled pick-up. I called. Mentioned everything again in the inventory but added 3 ceramic plant holders, larger in size, however, never received an updated estimate. Oh yea I did Dylan the customer service mgr sent it via email after the fact.

2) They send Neville and Son Trucking LLC to contract the move. Head boss, continued to tell me he couldn’t give me a quote until all was loaded. Just say the price of the estimate more than doubled.

3)When inquired about it I get of course the gaslighting, excuses, I was furious because I knew what I was seeing but my back was against the wall.

4)When notified Progressive on 9 April 2021 I was ready for my household goods, I was given a date and timeframe, that passed. Called again Dylan said he’d call Neville and get status, I got nothing back.

Finally, a week later he has Jessica from Neville who explains the storage fee of $498.00 I believe, I just know, Progressive agreed to assist with half.

5)I call again this time refusing to speak with Dylan why, because Dylan doesn’t tell the truth. Dylan will gaslight and back peddle when it comes to anything. Dylan told me when I called the first time after the movers left he would try and find assistance for me, considering I am a 100% combat veteran and am on a fixed income. I do not get assistance from others, I have no other means to support myself, so the inflated increase was not what I anticipated nor budgeted for.

5) It is my understanding Progressive is just the “dispatcher” for lack of a better word. However, I hired your company not Neville, therefore they are your responsibility to ensure your ‘words’ actions align with your duty of service, and as of this day, I was told by John DeSilva from Neville and Son that my HH goods would be here yesterday, Sunday April 25, 2021 and as of 0728 CT John ain’t answering his phone.

6) I emailed a final statement then backed it up with a call, refusing to speak with Dylan, and was told within 48 I would know something by a guy named Steven who asked I send a copy of information to him which I did and I have yet to hear back from him and I spoke to him and sent the email at 5:15 pm on the 22nd

It is now 8:30 and getting texts and calls and all that jazz telling me This Good morning. The truck will be there today between 12-2PM. Please have cash or money order of $1,816.00 ready at the time of delivery before an offload can take place. Thank you and have a great day.

No written invoice like I asked. Nothing!

Worst experience in my life! Most unprofessional pieces of work ever! Mind you I paid $936.00 deposit $1,400 deposit.Scammedor fraudyoudecide

Move size: 2 Bedroom Home Service cost: $4018

I have still not received my belongings , the moving company tried to scam me out of 680 more dollars, for specialized blankets that was already included in my contract, they also left behind six peices of furniture my husband who is disabled has been sleeping on floor for 10 days , my daughters memories and pictures who recently passed are on that truck, my granddaughter is emotionally upset about not getting those mementos, when I call they tell me supervisor will call me back. Still no call between this company and moving company I have called at least 50 times, my next move is the bbb, the police to report it stolen and the news channels.

Move size: 2 Bedroom Home Service cost: $1980

I booked our move with the progressive van lines, paid nearly $1200 deposit. Confirmed a week before the service date that we were all set and still scheduled for pickup on the 11th. I was assured that was the case. I heard nothing from the company on the day of the move, so I called them in the afternoon and was notified that they would be here for a pick up 2 days later (still within the pickup window). On the day the pickup I called the company again (yep, they do NOT communicate on their own) only to find out that they are not coming to pick our stuff up, because "their truck broke". They offered to return our deposit, but when you have to schedule for the service long time ahead, because it's such a busy season, the deposit really doesn't do much. Now we're stuck in a rural Washington with a closing date the day after tomorrow and limited number of options. The operator was incompetent and rude, talking over me, not being able to provide any information other than: "it's not my fault the truck broke". He said we could reschedule the pickup, but he didn't know when to. If you need dependable service progressive van lines won't deliver it to you, it doesn't matter you pay the deposit, it's only binding for the customer, not them.

Move size: 3 Bedroom Home Service cost: $4300

1st: if they respond with "we have no record of this customer" that is their way of trying to deny a legitimate review. First thing: The moving business is a very shady business, it gets down right dark when dealing with moving brokers like Progressive Van Lines. My move was in April of 2021 from Nebraska to Florida. I talked to their rep James Night who was very friendly and helpful for several calls - until he got my down payment. Then it was like pulling teeth to get ahold of him or anyone at Progressive. First off, they required $1200 up front for a down payment, with 1/2 of the rest being due at pick, and the other 1/2 of the rest due at delivery. The shady part is the pickup and delivery amounts have to be in cash or money order. This is 2021, everyone has square or some form of digital payment!

How brokers work: they figure your cubic feet or weight (Either works, there is no cubic feet scam as others have said) and give u a binding estimate. Then they contract movers from wherever (mine turned out to be from NJ) who pick up your items, take them to a central location, unload it, and load it again when they have enough to fill a semi truck going in your direction. Once the broker gets your down payment, they are done and they don't really care anymore.

We ended up with Arena Van Lines. To their credit, they showed up on time on the right day, took their time (crew of 2 guys) to pack up my furniture and load it tightly in their box truck. We had most everything else in boxes in the garage but it took them 6 hours mainly because they disassembled and packed everything tightly into their truck. Here is a catch: they will re-estimate your goods and you will get charged more. Why? Because the estimate software that Progressive uses is using 1 size for every dresser, 1 size for every night stand, 1 size for every kitchen table etc. If yours is bigger, u get charged more. Its just a way for Progressive to give you the most attractive estimate. So with that extra charge + extra fuel charge + stairs fee (Which was B.S. as the contract allowed for 21 steps and I had 14 total) and some other misc fee it was an extra $700 that would be due upon delivery.

James told me it would take 4-8 days to get my things to Florida. The driver of the truck that came to get it said it shouldn't be too long because everyone is going to Florida.

IT TOOK ALMOST 2 MONTHS TO GET OUR FURNITURE!!

Calls to Progressive were useless. Like I said, once they get your money they don't care. Calls to Arena Van Lines were at least answered but they didn't have enough drivers apparently. My furniture was loaded and unloaded again at least twice over that 2 months as I was told it was coming, then it wasn't. Finally, I got a call that my furniture was coming. When they finally delivered, the 2 man crew did a good job and got everything set up in 2.5 hours. My smoker took a beating as it apparently wasn't wrapped and we lost 1 large box that apparently broke during the move and most of what was in it was lost.

The contract from Progressive Van Lines specifically states that the carrier has up to 30 business days to deliver, meaning they knew it would take up to 6 weeks to deliver, even tho they confidently told me 4-8 days. On top of that, it also specifically states that Progressive Van Lines will pay $30 per day beyond the 30 business days that delivery has not been made. I contacted them shortly after our delivery and they told me it was the carrier who pays. I pointed out the section in the contract (Sent an email with it circled) and they still denied it was them and to contact the carrier.

Luckily, Arena Van Lines stepped up the plate and paid the fee for Progressive.

The Good: I ended up getting 98% of my items. The carrier (Arena Van Lines) was prompt at picking up and as professional as movers can be. Arena Van Lines also picked up the ball that Progressive Van Lines dropped and paid me the late delivery fee.

The Bad: Progressive doesn't take any responsibility for anything. Once they have your $$ they dont care about anything else and will not honor the contract. It took ALMOST EIGHT WEEKS to get my items. Utterly ridiculous.

I was upcharged $700 during pickup, to be paid during delivery - which I did. I lost most of the contents of a large box.

The Bottom Line: DON'T USE PROGRESSIVE VAN LINES, or any other "broker". They will stretch every truth, won't honor the contract and won't give 2 craps about you or your situation once they have your $$. They just gave me the run around no matter how many times I pointed out and showed them the clearly stated paragraph in the contract about the late delivery fee. Very shady company.

Total cost of my move (3 bedroom split level house, not heavily furnished) was $5700 thru Progressive Van Lines.

I hope this email has helped anyone who is considering Progressive Van Lines. I am 100% a real customer. If you have any doubts, feel free to email me husker3in4@yahoo.com

Move size: 3 Bedroom Home Service cost: $5700

We had the WORST experience with this company. They are nothing but a scam. We signed a contract with them to move our stuff from NY to NC. We'll what they do is use another moving company Falcon Moving Company which is even WORST. Falcon company showed up late day of our move and said we didn't pay for enough square footage for the stuff we had. Long story short we ended up paying $1100 more. When they finally showed up 2 weeks later then they originally promised they only had half of our stuff. They asked for $260 more to put certain boxes on the 3rd floor of our 3 story home.. But we made it clear it was 3 stories at the beginning and they said you won't get charged extra for stairs in the house only stair outside the house. Well they claimed they had no knowledge of that. So we paid the money then they told us they were tired and can they leave the boxes on the second level. I said absolutely not, we just paid you extra to take this boxes to the 3rd level so that what you are going to do. Unbelievable !!!

Some of the boxes we used were changed to different boxes and they had gone through all of our stuff with other people stuff mixed in the boxes. They stole 3 TV's, laptop , a electric fireplace, several furniture items and a lot of our clothes. We Called Progressive Van Lines and they kept us going for several days before they told us don't call back anymore and there is nothing they can do about our missing items. We spoke to this RUDE woman name ASHLEY. EXTREMELY RUDE!!! She has no customer service skill at all. Bottom line DO NOT USE PROGRESSIVE VAN LINE OR FALCIN MOVING COMPANY. The whole set up is a SCAM!!! I Only put 1 star because it makes you put a star in for rating but they deserve NO STARS!

Move size: 3 Bedroom Home Service cost: $3000

Working with Progressive was an awful experience. I hired them to move my son out of his college apartment. It was a small move. Not complicated at all. Started off good. Spoke with Josh King. He was easy to talk to and eventually "sold" me on using them. When I started to have trouble, he was no where to be found. His direct line no longer worked and I was left to deal with rude, incompetent and unprofessional people. I mostly dealt with Dylan, who called himself the Customer Service Manager. The only question I was looking to get answered was when and what time would someone be at my son's apartment to pick up his belongings. Not a difficult question but it lead to 3 days of jerking me around. I got hung up on. Yelled at. Even told me to be patient on day 3 because there are 20 million people across the country trying to move and that they are very busy. Almost a direct quote, again, in response to me asking what time will someone be there. Finally got a call on the last day of my "window" from Falcon Moving company. He sounded nice, responsive. He did ask if they could go the next day, to which I told him they could not. My son was already a day over his lease and I had to pay an extra day's rent because Progressive "couldn't" get anyone there the day before. I obviously, was onto the scam I got myself into, and told my son to put anything of value in his car and to not allow them to put it on the moving truck. Best thing I ever did. They did pick up his stuff. Called me at 9p.m. to tell me it was going to cost more than I was quoted because I was over my "cubic feet." Cubic feet was NEVER discussed. They took his things and 5 days later wanted to deliver it. I told them I was not paying another cent over whatI was quoted. They tried to shake me down for the Money and I told them I didn't care about anything on that truck that they could take it and throw it away. It was disappointing that Falcon was also in on the scam. They too would not return my calls when I tried to settle the balance. Had to negotiate with the driver who I don't even think worked for them. Came in a Ryder truck with no markings of Falcon Moving anywhere. This was a week long ordeal that cause so much stress and anxiety. Just AWFUL. RUN AWAY!

Move size: Studio Service cost: $1500

If I could give Progressive Van Lines 0 stars I would. Initially their customer service representatives were helpful, and I was hopeful for a seamless move. I was quoted a pick-up window of 08/19 - 08/20. The movers never showed up on either days and never communicated with me that they wouldn't be coming. I called, emailed, texted, and no one ever responded. They took $1420 from me and did absolutely nothing. They have yet to give me a refund. I am getting lawyers involved at this point, but of course they make that difficult as all law suits must be filed in Florida. 0/10 would not recommend. Please save yourself the headache.

Move size: 1 Bedroom Home Service cost: $2690

We signed a contract with Progressive Van Line for our move (6/29) on 5/10. We paid a deposit of $1687.80 for our household (order# H***2238) and $150 for auto transport (order# H***4591).

Our broker gave us the time range 6/29-6/30 for our household pickup. They failed to find a truck during the promised time range, and they told us that the deposit became non-refundable 5 days before our first available pickup date. We reluctantly picked 7/19-7/20 for their second chance.

Again, they failed to find a truck for our household items (7/19-7/20) and our cars (7/20-7/21) during the promised time range. The cancellation department informed us that they are keeping our deposit for a whole year.

We want to point out that Progressive Van Lines violated multiple FMCSA/ federal regulations and at least one Palm Beach Country Code of Ordinance while dealing with us as their customer.

CFR

Title 49, Subtitle B, Chapter III, Subchapter B, Part 371

(https://www.ecfr.gov/cgi-bin/retrieveECFR?gp=1&ty=HTML&h=L&mc=true&=PART&n=pt49.5.371#se49.5.371_1109)

§371.109

(a) You must provide each potential individual shipper who contacts you a list of all authorized household goods motor carriers you use, including their U.S. DOT registration number(s) and MC license numbers.

-- Progressive Van lines did NOT provide us the list nor that information of the authorized motor carrier whose tariff they claimed they created the estimate based on.

§371.111

(b) If an individual shipper elects to waive physical receipt of the Federal consumer protection information by one of the methods described in paragraphs (a)(2) and (a)(3) of this section, and elects to access the same information via the hyperlink on the Internet as provided in paragraph (a)(1) of this section, you must include a clear and concise statement on the written estimate described in §371.113 that the individual shipper expressly agreed to access the Federal consumer protection information on the Internet.

-- Progressive Van lines did NOT include the statement on our binding estimate, nor were we provided any consumer protection information. (the signed contract/binding estimate is attached.)

(c) You must obtain a signed, dated paper receipt showing the individual shipper has received both booklets that includes, if applicable, verification of the shipper's agreement to access the Federal consumer protection information on the Internet.

-- We never signed nor created any of those documents or verification, nor Progressive Van Lines had explicitly mentioned to us the existence of such agreement.

Palm Beach County, Code of Ordinances, Chapter 17, Article VIII, Sec. 17-291. - Brokers. (https://library.municode.com/fl/palm_beach_county/codes/code_of_ordinances?nodeId=PABECOCO_CH17LITAMIBURE_ARTVIIIMOSTBU_S17-291BR)

(d)

At least seventy-two (72) hours prior to the move, the broker shall provide written disclosure to the shipper that the move will be brokered and provide the name, physical address, phone number and contact person of the permitted/registered moving company actually performing the household move. The shipper may cancel the move at his or her discretion, and the broker shall refund all monies paid.

-- Progressive Van Lines did NOT provide us any of that information within 72 hours prior to move or any other timelines.

Those violations are reported for investigations to each authority, hoping to protect current and future customers of Progressive Van Lines. I hope this information will be helpful.

We were entitled to cancel the move at our discretion, and no such clause we signed states that the refund due to the company's violation should take one year.

Progressive Van Line caused a financial burden (nearly $2000 extra to deal with their cancellation) and significant emotional stress on us. The company failed to provide what they promised multiple times, and there is no guarantee that they will refund us a year later. We continue to seek a resolution and immediate refund.

Move size: 2 Bedroom Home Service cost: $1837

If it were possible to give them zero stars I would! They are a scam! I was scheduled to have items picked up for a move on August 28th or 29th, which didn’t happen but there was no communication from the company about any delays, despite my repeated calls and emails for an update. When I finally reached customer service I was told PROGRESSIVE cancelled the contract because they couldn’t find a carrier to meet my pick up dates. After not providing the service, they refused to provide me a refund as they said the deposit is non-refundable. I think most customers and any reputable business would agree a refund should be provided is no service was provided…especially if the company cancelled the contract. Don’t believe the positive reviews, they probably aren’t from actual customers.

Move size: 1 Bedroom Home Service cost: $2100

I would request everyone to stay away from this company. We had to go through a lot on the day of closing with 2 kids. These guys are not movers, they are (cheaters) brokers and send quotes to multiple movers and if you happen to be in luck some no-name moving company will come to pick for you, twist is you won’t see your stuff again. I spoke to Neil Edward and he is an excellent actor he did the same for not one but a similar experience for multiple people who booked with him and this company. These guys did not have any intention to show up and when I called them asking when can I expect them to pick up they kept postponing saying the next day and when the pickup window closed they started claiming I canceled the move. When I questioned them how can I cancel the move when I had to move out of the house as I had the closing on the next day they said someone from their side made a mistake and canceled my move. I had to get a Uhaul and move all of my stuff to a friend’s garage as they promised to send someone in the next few days which never happened and I got tired of calling them and had to hire different movers. They said they would process my refund and asked me to send an email canceling the move as they could not help me with the move. I have been reaching them for almost 3 + months now and today when I spoke to the customer care rep Neil Edwards again, he said I should have read the contract correctly and asked me to read the contract again and he mentioned that they just give an estimated date for pick up and they don't promise on actual pickup dates. Neil said they won’t refund stating that I sent an email for move cancellation which I sent upon speaking to them after 3 weeks of delay. Stay away from these guys.

Time to reach out to an attorney.

One thing I learned is to stay away from brokers like these guys and try to hire the actually the movers who would actually move the stuff.

I wish you all Good Luck with your move.

Move size: 2 Bedroom Home Service cost: $2100

In need of a moving service for our transition from Tucson, Arizona to Atlanta, Georgia area my wife and I settled on Progressive Van Lines. On May 6, 2021, we completed an initial telephone walkthrough with a Progressive Van sales representative and agreed to a price of $5000.00 with a deposit due of $1150.00. The need to ship an automobile added $1075.00 to the expense. On July 22, 2021, Progressive Vans called back to conduct another telephone walkthrough, during which Progressive Vans determined that we needed a truck to accommodate 2000 square feet of moving space. With this discovery, we recognized that an increase in price was inevitable, so Progressive informed us that we would now have an overall expense that exceeded $11,000 (with an additional $3000 deposit due immediately, which we paid because moving day was the next day).

On July 23, 2021 at 2:30 pm, the Progressive Vans driver/movers showed up in a 1700 square foot truck (not the 2000 square foot truck that we were told we needed) which was too small, and proceeded to move about our home declaring to us that we now needed a 3000-3500 square foot truck and would need to pay them an additional $1000.00 for packing material; eventually, the driver and two movers left our residence without attempting to assist us.

On July 24, 2021, I called Progressive Van Lines Customer Service and was told by a customer service agent that another crew of driver/movers was two hours away; however; no crew ever showed up. Progressive Van Lines Customer Service never answered the phones again for me on that day. On July 25, 2021, we focused our energy on doing all we could to be prepared for when we were able to proceed with the move. We did resume our efforts to contact Progressive Van Lines On July 26, 2021, we reached a manager for the company, who informed us that we would not be receiving our $4150.00 refund since the movers did show up at the home. Having signed a contract, we felt assured that right would be on our side, considering there was no clause that stated that if they drivers simply showed up, we would forfeit our $4150.00 refund, even if they did nothing. Progressive Van Lines owes us a refund of $4150.00 and refuses to deliver on the ethical expectations that one should have for any reputable business entity.

Move size: 4+ Bedroom Home Service cost: $11150

These guys only want your deposit. They will take a little amount at beginning after small quote. Once they sub their work out to a different company “JD moving service” in my case. They show up late and then hire people off craigslist to load up your stuff. They then demand more money after it’s loaded which you are forced into because most likely you are on a schedule. Once they leave with your items they go radio silent for a while and then just give you 2 hrs notice and demand more money to reschedule when you are not ready and they know that. Never again never again.

Move size: 3 Bedroom Home Service cost: $10000

This company handled our move from Arizona to Mississippi last week and it was as easy as could be. They were very upfront with the cost of the move in general and explained everything. Trevor and a bunch of guys received our stuff and took great care in wrapping our furniture. Paul and two guys moved in our items in MI and again were great. They did a fantastic job putting all the furniture back together. Everything came back in good condition and the guys were very careful with items, especially the fragile marked ones.

Move size: 3 Bedroom Home Service cost: $7500

I generally leave positive reviews, as one can tell from my reviewing history. I feel the need to warn others in this instance, however.

I booked through this brokerage firm, aware that there were likely to be a couple of problems, but I can roll with the punches pretty easily and nothing I own is particularly valuable. It was more affordable than the average full-service moving company.

Progressive itself doesn't have these issues (as far as I can tell) but they shouldn't farm out jobs to companies that do.

The subcontracted moving company, which changes its name, phone number, and address with some regularity, left me feeling anxious. Time for some due diligence: I researched the bejeezus out of them. What I found was alarming.

They will have their DOT registry/number revoked, and simply get a new one with a new address and phone number. (Ah ha! An explanation for the confusing mess online.) They've never had a positive review. They're being investigated by police. A class action lawsuit is being launched, onto which over fifty jilted customers have signed. The BBB is bureaucratically appalled (lol).

When I finally located a functioning number, I got through to a perplexed girl who was hired yesterday and is just so sorry, but she doesn't know how anything works yet. (I pray she finds a less sketchy employer!)

Two companies with similar names have had to change their names because of the spillover from the bad moving company. I got the pleasure of speaking to both owners yesterday, and their venting sessions were intense. Neither provide the service I need, however, so I couldn't simply swap over. :)

In the end, I wrote Progressive asking for a replacement mover, and called to also ask for a replacement mover. Like to cover all bases. This didn't seem to be possible, so I cancelled my move and requested a refund (minus 5%) of my deposit. I received an answer within seconds: no refunds!

At least I lost $612 rather than $1600. Please do your research before you go through a broker, and investigate your movers. There are a lot of scam artists out there, and clearly not all brokers can suss them out appropriately.

Is Falcon currently, technically legal? I guess. That's too low a bar to have faith they'll adequately move one's household. Not that they'd care, I suppose: they can't be reviewed on Google themselves because they only sort of exist. Weird, huh?

Find a better broker, move yourself, or hire an actual moving service. Best of luck everyone!

Move size: 2 Bedroom Home Service cost: $1661

BUYER BEWARE!! We called these guys to move a small 2 bedroom apartment for nearly $4k. After showing up within 2 minutes the driver told me that not even the boxes would fit within the space allotted. Immediately wanted to charge me nearly triple upwards towards $12k for the same move!! Nothing changed, same items we declared were there. I think the driver was mislead by his superior which they both were subcontractors of Progressive! That's right, called Progressive Van Lines and they sent a sub contractor that sent another sub contractor who didn't know what they were getting into. Since I refused to pay the obscene amount I told them it was bait and switch they then called me a Racist!!! I've never been called that in my life. Unbelievable, now Progressive may deny refunding my deposit of nearly $1,300 hard earned dollars. What a scam, what a dishonor, stay away from these guys!!

Move size: Partial Move Service cost: $4000