Progressive Van Lines Incorporated

Honestly, these guys went above and beyond with my move! I was so pleased with how friendly they were, how available they were, and how in control I felt with my move overall! My family and I moved homes from Orlando FL to Ashville NC, not a super far move but with 5 of us, a 2 year old and twin 4 year olds... you can imagine how quickly we realized how overwhelming this was. However, the guys at Progressive Van Lines really stepped up to the plate where we needed the most. They shipped our stuff, held our stuff in storage, moved us all in, AND even helped me change a tire on 95... I literally could not believe how willing and selfless they were to provide the best possible service. I highly recommend this service to anyone moving out of state with a handful like ourselves. They delivered a very affordable price, the full move-in move-out service, assembly for some our new furniture items (which, that's not to mention how heavy the pieces were), some humor, great attitudes, and an overall trusting experience. We will be using them again!

Move size: 4 Bedroom Home Service cost: $3000

Our family used Progressive for our move from Texas back home to Wisconsin. We have property Wisconsin and they were able to get us dropped off at 2 different locations and didn’t charge us extra. The movers wore masks, gloves and told us they had been tested for covid which was a godsend because my husband has asthma. They put my desk back together which was amazing considering I couldn’t do it myself. My daughter and her husband are moving next year and I will be recommending this highly professional moving company to them. 5 stars. Thanks team!

Move size: 2 Bedroom Home Service cost: $4200

These guys were nice at first and very helpful when it came to taking my money. They never showed up and didn’t call and I was scammed for $1400. Now I’m stuck in a loophole and Better Business Bureau BS…Do yourself a favor and pick somebody else. They really fucked me over. This is not fictitious. Please help them go out of business by just picking somebody else.

Call Quinn Henry @ 619-577-6266

He will come through. We are COMPLETELY DISAPPOINTED.

Move size: 3 Bedroom Home Service cost: $1567

When I first contacted them they told me to fill out the bill of lading saying I needed my furniture "immediately." I did so and it's now been eight days since they picked my stuff up for a move from Ohio to the Boston area. When I call to find out an ETA I get the same answer "we called dispatch and they're waiting for a truck to come in." Whatever that means. All I'm asking for is an ETA and to have delivery made.

The team who packed my stuff up were great. Courteous, professional and attentive. All the problems started once everything left.

Move size: 2 Bedroom Home Service cost: $3400

I hired Progressive Van Lines due to the fact it was veteran owned.

Things started to go South after the deposit was paid.

1) Andrew never bothered to call for the updated inventory even though it was the day before scheduled pick-up. I called. Mentioned everything again in the inventory but added 3 ceramic plant holders, larger in size, however, never received an updated estimate. Oh yea I did Dylan the customer service mgr sent it via email after the fact.

2) They send Neville and Son Trucking LLC to contract the move. Head boss, continued to tell me he couldn’t give me a quote until all was loaded. Just say the price of the estimate more than doubled.

3)When inquired about it I get of course the gaslighting, excuses, I was furious because I knew what I was seeing but my back was against the wall.

4)When notified Progressive on 9 April 2021 I was ready for my household goods, I was given a date and timeframe, that passed. Called again Dylan said he’d call Neville and get status, I got nothing back.

Finally, a week later he has Jessica from Neville who explains the storage fee of $498.00 I believe, I just know, Progressive agreed to assist with half.

5)I call again this time refusing to speak with Dylan why, because Dylan doesn’t tell the truth. Dylan will gaslight and back peddle when it comes to anything. Dylan told me when I called the first time after the movers left he would try and find assistance for me, considering I am a 100% combat veteran and am on a fixed income. I do not get assistance from others, I have no other means to support myself, so the inflated increase was not what I anticipated nor budgeted for.

5) It is my understanding Progressive is just the “dispatcher” for lack of a better word. However, I hired your company not Neville, therefore they are your responsibility to ensure your ‘words’ actions align with your duty of service, and as of this day, I was told by John DeSilva from Neville and Son that my HH goods would be here yesterday, Sunday April 25, 2021 and as of 0728 CT John ain’t answering his phone.

6) I emailed a final statement then backed it up with a call, refusing to speak with Dylan, and was told within 48 I would know something by a guy named Steven who asked I send a copy of information to him which I did and I have yet to hear back from him and I spoke to him and sent the email at 5:15 pm on the 22nd

It is now 8:30 and getting texts and calls and all that jazz telling me This Good morning. The truck will be there today between 12-2PM. Please have cash or money order of $1,816.00 ready at the time of delivery before an offload can take place. Thank you and have a great day.

No written invoice like I asked. Nothing!

Worst experience in my life! Most unprofessional pieces of work ever! Mind you I paid $936.00 deposit $1,400 deposit.Scammedor fraudyoudecide

Move size: 2 Bedroom Home Service cost: $4018

1st: if they respond with "we have no record of this customer" that is their way of trying to deny a legitimate review. First thing: The moving business is a very shady business, it gets down right dark when dealing with moving brokers like Progressive Van Lines. My move was in April of 2021 from Nebraska to Florida. I talked to their rep James Night who was very friendly and helpful for several calls - until he got my down payment. Then it was like pulling teeth to get ahold of him or anyone at Progressive. First off, they required $1200 up front for a down payment, with 1/2 of the rest being due at pick, and the other 1/2 of the rest due at delivery. The shady part is the pickup and delivery amounts have to be in cash or money order. This is 2021, everyone has square or some form of digital payment!

How brokers work: they figure your cubic feet or weight (Either works, there is no cubic feet scam as others have said) and give u a binding estimate. Then they contract movers from wherever (mine turned out to be from NJ) who pick up your items, take them to a central location, unload it, and load it again when they have enough to fill a semi truck going in your direction. Once the broker gets your down payment, they are done and they don't really care anymore.

We ended up with Arena Van Lines. To their credit, they showed up on time on the right day, took their time (crew of 2 guys) to pack up my furniture and load it tightly in their box truck. We had most everything else in boxes in the garage but it took them 6 hours mainly because they disassembled and packed everything tightly into their truck. Here is a catch: they will re-estimate your goods and you will get charged more. Why? Because the estimate software that Progressive uses is using 1 size for every dresser, 1 size for every night stand, 1 size for every kitchen table etc. If yours is bigger, u get charged more. Its just a way for Progressive to give you the most attractive estimate. So with that extra charge + extra fuel charge + stairs fee (Which was B.S. as the contract allowed for 21 steps and I had 14 total) and some other misc fee it was an extra $700 that would be due upon delivery.

James told me it would take 4-8 days to get my things to Florida. The driver of the truck that came to get it said it shouldn't be too long because everyone is going to Florida.

IT TOOK ALMOST 2 MONTHS TO GET OUR FURNITURE!!

Calls to Progressive were useless. Like I said, once they get your money they don't care. Calls to Arena Van Lines were at least answered but they didn't have enough drivers apparently. My furniture was loaded and unloaded again at least twice over that 2 months as I was told it was coming, then it wasn't. Finally, I got a call that my furniture was coming. When they finally delivered, the 2 man crew did a good job and got everything set up in 2.5 hours. My smoker took a beating as it apparently wasn't wrapped and we lost 1 large box that apparently broke during the move and most of what was in it was lost.

The contract from Progressive Van Lines specifically states that the carrier has up to 30 business days to deliver, meaning they knew it would take up to 6 weeks to deliver, even tho they confidently told me 4-8 days. On top of that, it also specifically states that Progressive Van Lines will pay $30 per day beyond the 30 business days that delivery has not been made. I contacted them shortly after our delivery and they told me it was the carrier who pays. I pointed out the section in the contract (Sent an email with it circled) and they still denied it was them and to contact the carrier.

Luckily, Arena Van Lines stepped up the plate and paid the fee for Progressive.

The Good: I ended up getting 98% of my items. The carrier (Arena Van Lines) was prompt at picking up and as professional as movers can be. Arena Van Lines also picked up the ball that Progressive Van Lines dropped and paid me the late delivery fee.

The Bad: Progressive doesn't take any responsibility for anything. Once they have your $$ they dont care about anything else and will not honor the contract. It took ALMOST EIGHT WEEKS to get my items. Utterly ridiculous.

I was upcharged $700 during pickup, to be paid during delivery - which I did. I lost most of the contents of a large box.

The Bottom Line: DON'T USE PROGRESSIVE VAN LINES, or any other "broker". They will stretch every truth, won't honor the contract and won't give 2 craps about you or your situation once they have your $$. They just gave me the run around no matter how many times I pointed out and showed them the clearly stated paragraph in the contract about the late delivery fee. Very shady company.

Total cost of my move (3 bedroom split level house, not heavily furnished) was $5700 thru Progressive Van Lines.

I hope this email has helped anyone who is considering Progressive Van Lines. I am 100% a real customer. If you have any doubts, feel free to email me husker3in4@yahoo.com

Move size: 3 Bedroom Home Service cost: $5700

Working with Progressive was an awful experience. I hired them to move my son out of his college apartment. It was a small move. Not complicated at all. Started off good. Spoke with Josh King. He was easy to talk to and eventually "sold" me on using them. When I started to have trouble, he was no where to be found. His direct line no longer worked and I was left to deal with rude, incompetent and unprofessional people. I mostly dealt with Dylan, who called himself the Customer Service Manager. The only question I was looking to get answered was when and what time would someone be at my son's apartment to pick up his belongings. Not a difficult question but it lead to 3 days of jerking me around. I got hung up on. Yelled at. Even told me to be patient on day 3 because there are 20 million people across the country trying to move and that they are very busy. Almost a direct quote, again, in response to me asking what time will someone be there. Finally got a call on the last day of my "window" from Falcon Moving company. He sounded nice, responsive. He did ask if they could go the next day, to which I told him they could not. My son was already a day over his lease and I had to pay an extra day's rent because Progressive "couldn't" get anyone there the day before. I obviously, was onto the scam I got myself into, and told my son to put anything of value in his car and to not allow them to put it on the moving truck. Best thing I ever did. They did pick up his stuff. Called me at 9p.m. to tell me it was going to cost more than I was quoted because I was over my "cubic feet." Cubic feet was NEVER discussed. They took his things and 5 days later wanted to deliver it. I told them I was not paying another cent over whatI was quoted. They tried to shake me down for the Money and I told them I didn't care about anything on that truck that they could take it and throw it away. It was disappointing that Falcon was also in on the scam. They too would not return my calls when I tried to settle the balance. Had to negotiate with the driver who I don't even think worked for them. Came in a Ryder truck with no markings of Falcon Moving anywhere. This was a week long ordeal that cause so much stress and anxiety. Just AWFUL. RUN AWAY!

Move size: Studio Service cost: $1500

I never write reviews but I felt the need to leave this company one. In December I was instructed by my doctor to move out of my residing state of New Mexico and move to Oregon due to high elevation and my breathing problems. I put in a quote request for a moving quote and instantly setup a move with Hambre's Moving and Storage out of New Mexico City. They were responsive and easy to work with, that is, up until a day before my move where they called to inform me they had overbooked and could no longer service my move. I had to be out the following day since the new buyers were doing a walk through that morning. I was able to reason with the buyers and began looking for a new moving company. I was contacted by Scott at progressive. He kind of overloaded me with information at first but he did warn me about moving companies cancelling on people last minute. At that point I was about to rent a uhaul truck and move it with the help of a couple of folks off craigslist on both ends. Scott persuaded me to use his moving company but gave me a fairly high price. Something about him just made me trust him and I went with it, it beat driving a truck 800 miles and finding movers on the other end.

They found a carrier in their network to do an emergency move. The movers showed up at 7am the next morning and immediately informed me that Scott forgot to ask me about patio furniture I was moving, I called Scott and he spoke to the driver and explained his mistake. Scott was able to get them to honor the original price and load everything for that price. They delivered 3 days later, unloaded the truck and setup the new home. During the transit time progressive's customer service must have called me over 10 times to give me updates which became annoying but it was better than no communication.

All in all I would highly recommend this company. They saved me a huge headache.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 4 Bedroom Home Service cost: $11800