Priority Home Relocation LLC

Stressless Move from Fl-MI

I got the call from Savanna with Priority and things were smooth sailing from the start. She made me and my wife especially comfortable and the move which we dreaded was actually easy and stress free. Moving crew was on time , quick and accurate. Oh and they all were COVID prepped with there masks amd gloves. Ive already recommended them to a couple other guys from my jobs relocation crew. Glad its over but definitely wouldn't be horrified to do it again haha.

Move size: 3 Bedroom Home Service cost: $3000

So disappointed that I chose this company. They hooked me with a low initial quote which included an inventory over the phone so it seemed reasonable. Just before the move, the final phone inventory was done and the price jacked up, the cubic feet had doubled. On pick-up cubic feet went up again. Final cost over TRIPLE of the initial quote.

And they didn’t even handle my stuff carefully, lots of breakage of my items and I had packed them with great care.

The dispatcher, Ashley, is rude and unprofessional.

I lost a lot of money by choosing this company.

Move size: 2 Bedroom Home Service cost: $7999

DO NOT USE. Same exact experiences, similar results as all others. Actual movers dumped my 76 yr old friend’s stuff in the lobby of her building because I would not pay the final extortion fee of $200 for them to use the elevator & actual moving equipment available to them, in the lobby of the building. Their paperwork, not filled out at pick up, was on “Western Moving” paperwork, supposedly a company out of Miami. Called phone numbers (while move was in process) — NonExistent. Took photos of what I think were undocumented Romanian aliens with no actual credentials or equipment. Wen I told them numbers were phony, they got the heck out of there fast.

Move size: Studio Service cost: $3000

To sum up this long post and save you some time: USE LITERALLY ANY OTHER MOVING COMPANY.

Moving across the country is hard. Moving across the county is the middle of a global pandemic isn’t fun. Moving across the country and not have clothes or furniture for 70 days is unacceptable.

I was told on my first phone call that the company doesn’t outsource. It’s all family owned. I’m sure if you call, you’ll be told the same thing. They also won’t tel you that they have a 30 day spread to deliver your stuff. They won’t tell you that until your stuff is already loaded on the truck and ready to go.

Let me tell you. It took them 40 days over the 30. It took 70 days. Which is ridiculous.

I would call for an update and no one any answers. Ever. I swear it’s the worst customer service I’ve ever encountered and I spent three hours on the phone with AT&T one time.

Once I finally got my stuff, most of my furniture was damaged in some way. All of my boxes were dented. Don’t waste your time writing fragile on your boxes. All of your plates are going to be broken anyway.

I hope that they can sleep at night knowing they’re liars and frauds.

The company that they subcontracted to was S&M Relo. I had to have a lawyer contact them to get my stuff delivered. Then, my stuff was contracted out again to Coast to Coast. So, just go with coast to coast to being with and save yourself the trouble.

Move size: 2 Bedroom Home Service cost: $3000

Still waiting on our movers… still haven’t showed up. Priority Home Relocation set us up with Moving and Storage Squad LLC,orM&SRelo, and NOW they are saying we only paidPriority HomeRelocation to reserve storage on a truck, they don’t do anything else. So, if we paid them to have to reserve a space on the truck, and we still don’t have a truck here (much less space!) then this is a breach of contract.

I booked these moving services 3 months ago. What a cluster f. DO NOT USE THEM. If I could give fewer stars, I would. A one star is too generous.

Move size: 1 Bedroom Home Service cost: $9000

What this company does is CRIMINAL. They lied every step of the way. I've never encountered such a group of DISHONEST people. I don't know how they can live with themselves knowing the SCAM they are running. Any review here that is not 1 star is a review they paid for.

I won't go into the details of everything that went wrong my only advice is DON'T USE THEM. And if you have already paid a deposit, pay no more until you receive your items. They will threaten you along the way but don't back down--they are all empty threats. The condition in which we received our belongings was shocking and you'll have no leverage if you pay before delivery arrives (we didn't pay). Just look at the picture of the moving truck.

Move size: 2 Bedroom Home Service cost: $700

Long story short, they grossly underestimate the cost of your move and then send a subcontractor to extort you. Priority Home Relocation or Colonial Moves You are the names of the front company. They then use two different subcontractors to fulfill the move. The subcontractors add thousands of dollars in charges that directly violate your original contract. The subcontractors used for our move were Nabout Movers LLC and AJ Pro Logistics.

They only picked up half the stuff stated in the contract.

Then they attempted to hold our stuff hostage to get more cash from us. In addition to damaging the property, they did move. They didn't even move our stuff into our apartment, they dropped it on the side of the road.

The full story of my move is here:

Http://jakedermer.com/blog/2020/10/8/priority-home-relocation-review

If you've had an experience with these movers, please click the link and reach out to me. Together we will be able to stop this from happening to anyone else.

Move size: 1 Bedroom Home Service cost: $4700

I was assured by the sales rep, Gianna Ross, that they are a direct mover with their "own trucks". This is a lie. They are a broker who contracts with the shadiest direct movers. I was told we would have our items within 3-5 business days. We are now on day 11 with no answers. We have two small children who have been sleeping on the floor for nearly 2 weeks. The actual movers that showed up drove our items 325 miles in the opposite direction where they still sit. PLEASE DO NOT USE THIS COMPANY, these are fraudulent scammers.

Move size: Partial Move Service cost: $8500

I used this company and couldn’t have been happier. I moved from New York ( Long Island) to Florida. I received the price quoted from my agent Gianna Ross. They were prompt and I received everything within the time frame. 3 days as promised.

At first I was hesitant after reading past reviews. But Gianna answered every concern I had up until delivery to my door. They are family operated. My experience was great. All I can say is I was absolutely satisfied and wouldn’t hesitate to use them in the future. Thanks priority home relocation!

Move size: 2 Bedroom Home Service cost: $4500

Was supposed to move on september 26,2020 they promised between 12-2 never showed up couldn't get in contact with anyone at the office or dispatch finally got a hold of the driver who said he was in a major accident the day before. then when the driver finally showed up he demanded 3 times the cost we were quoted. because they were another company because priority home relocation isn't a family business were told they are a brokerage firm. had we known that to begin with they never would have gotten our money. the other company calls us a week later also demanding the same 3 times cost my sister was told when picking up her stuff. fine we paid just to get her stuff out of their warehouse more than 3 weeks after the move. they get up to where we live finally the inside the truck looked like a hurricane had just blown thru stuff was thrown everywhere. we get her 55" tv off which I told her to go immediately and plug in and test it which was all broke to hell, along with several of the totes she packed her stuff into. and they actually left with an exercise bike still on the truck I had to call them back to have them turn around. bottom line this company is a scam company DO NOT USE THEM!!

Move size: Studio Service cost: $2200

I got an original quote for ~$4,000 on a move from Los Angeles to Kansas City for a 2 bedroom home and workout equipment. Placed down payment as required. Got a follow-up call to review the move 48 hours before they arrived for the move (less than the 72 hour cancellation window) and priced was increased due to representatives additional questions. Price almost doubled, but without ability to get deposit back or to change service providers, accepted the upcharge. For example, on the first call, I told them we had bedroom set with 2 dressers and a king size bed. The person calling 48 hours in advanced asked if the bed had a frame and box springs. I said yes, and they said I didn't tell them there were box springs or a frame and that increases the cost. Maybe just me, but I'd assume most people using this service are not putting their mattresses on the floor. I would have assumed they would have either 1) asked that specific question up front, or 2) assumed that box springs went with the mattress. Many other similar examples to this one.

Either way, once the movers got there, the cost increased again. Ended up at $9,300. Again, no way to change at this point so reluctantly had to agree. I read reviews that warned about up-charging throughout the process, but brushed off as a one-off. Not the case. Also, I was also told by the first person I booked the services with that she would be my point of contact throughout the entire process. Again, not the case. I haven't spoken to the original person yet...and I've called multiple times throughout the process. Same thing every time I call. I ask for the original person (I'm avoiding specific names) and I'm always put on hold and not surprisingly every time they say she's busy. They sell you a good story on the initial call. It's all downhill from there. If you decide to ignore this review, then I wish you luck.

Move size: 2 Bedroom Home Service cost: $9300

I contracted Priority Home Relocation as I guess a subcontractor of Colonial Moves/Movers, when I was trying to move from Texas to Colorado, and had them pop up as a recommended mover on some relocation site I was searching. (The site had excellent reviews, though I now believe these were fake.) I was given a quote as well as several discounts if I booked same-day. This sounded like a great deal (I'd already talked to 3 other companies and these guys were coming in several hundred dollars less-- a good savings but not so much cheaper as to alarm me), so I booked them and paid a little over $900 as deposit-- a third of my move costs-- but ended up needing to cancel due to a reimbursement cap from my job. I submitted my cancellation 8 days prior to my scheduled move (well within the refund guidelines as described to me when I signed up), and was told by my original "specialist" that she'd seen refunds issued as quickly as 3 days from submission. Then I was transferred to an accounting specialist, who corrected that to 5-7 days (ok, fine). I called 5 days later to confirm details and was corrected to "5-7 BUSINESS days" for the refund. On the 7th business day I called again, and was told 10 business days. 10th business day-- I called-- was told, "oh your refund is in the batch we're submitting Friday, so you should have the refund by Monday." Fast Forward to Monday-- we are at 17 days now-- and still no refund. Even worse, the agent I spoke to ("Tammy") talked over me when I was trying to give her my information, THEN put me on hold while I was mid-sentence trying to ask a question. And as of now (Monday) I'm being told that the refund that was supposed to be submitted to their bank last week was "still being processed". I requested to speak to a supervisor and was told that the Accounting Supervisor "Susan" was unavailable but could call me "at some point" to discuss, and "Tammy"'s supervisor "Amanda" couldn't call me back to discuss the employee behavioral issues for "at least 72 hours." Long story short, BEWARE of these people, and DO NOT give them any kind of deposit. Getting your refund back from them is like pulling teeth. I wish I had never found them. As a single parent who just moved cross-country, I desperately need that money back, and these folks are in ZERO hurry to take care of it.

Move size: 2 Bedroom Home Service cost: $2800

Beware! Please take this seriously.

Bottom line: They are not a legitimate company, they do not have any trucks/crew, they are only an intermediary. They give you a great estimate and once you sign the contract and give the deposit, you are doomed! They charge you twice. It is a classic fraud! Stay away!

I moved from Phoenix to Houston, and I did not want to spend too much on moving my stuff because it simply was not worth it. So, I gave my phone number to one of the websites that mover “companies” use to find customers. Within 30 seconds someone (Savanna: s.hambrick@priorityhomerelocation.com) called me, and after reviewing all my items and giving me ridiculous discounts (Tariff Discount: 65.08%), my estimate was $1592, 304 cf. (2128 lbs), $3.90 per cf.

Savanna insisted that I must sign the contract, otherwise the rate would go up (B.S.). Anyway, I did not do that and talked to a few other companies and they also gave me roughly the same estimate. I ended up choosing PRIORITY HOME RELOCATION LLC because Savanna gave me the first estimate.

Before signing the contract, she was like you can have my number and call me ANYTIME for help. However, after signing the contract, she never answered my phone calls. Every time I called, and she heard my voice, she hung up. I call again, and somebody else picks up (supposedly Savanna’s phone number). I think they are 3 people sitting next to each other!

Pickup: some guy came (driver) and he is like “you have too much stuff, I have to call my BOSS”. His boss did not answer for two hours, and we are just waiting for him. After 2 hours, he calls and gives me another estimate. It turns out, they are another company (S & M RELO LLC). My new estimate is $2554 plus ridiculous fees that add up to $2800. I had already paid the $500 deposit fee to PRIORITY HOME RELOCATION LLC and I was supposed to be on my way to Houston in a few hours! I was hooked. No option! The second company also charged me for gas. I paid $155 (75+80) for gas!!! They said one is for pick up and one is for delivery.

I still have not received my stuff and waiting for them to give me an ETA for delivery after one week. My furniture is still in storage in Phoenix.

I cannot do anything about the money I lost, but I will do everything in my capacity to prevent this from happening to anyone else.

P.S. I believe most of these mover companies are like this. Keep in mind that whatever estimate they give you, you must presume it is going to get doubled.

Move size: 1 Bedroom Home Service cost: $2800

This is a scam! They purposely under quoted the estimate and get you locked in on a price. When they called for the final review of all items being shipped the price of course was increased. Then the movers showed up and the amount of cubic square feet was doubled what I was given by them on the phone and it was either pay it, leave behind half my belongings or the movers (S&M Relo) would leave and I’d be out my deposit. Then after arriving at my new home was told by S&M Relo that the driver has up to 30 days to deliver so now I have to pay for a hotel until they arrive. I was not given a specific date as to when my belongings would arrive only an estimate of 3-7 days. They hadn’t even left the storage facility 6 days after they picked up.

Move size: 2 Bedroom Home Service cost: $5400

First off they told me they weren't a broker, that they own their own trucks, and have their own movers. LIES!! These guys catastrophically underestimated my cubic feet when the movers came they wanted 4k MORE than the 6500 agreed on. I asked for all my money back but they said the 3k deposit is nonrefundable. So I paid 6500 to have half of my belongings moved and now I rented a trailer to bring the rest of my stuff from Alabama to Colorado. These guys should be in jail for scamming people at such a stressful time.

Move size: Partial Move Service cost: $6500

PRIORITY HOME RELOCATION LLC is SCAM Company. They are run by con artists who seats and come up with an idea to extort money from hard-working people. They will feed you with lies and all that you want to hear and after picking up my things, you will never see them again. They will keep giving you the round around until you pay all the extra amount of money they demand from you and then if you are lucky, you'll see your things. To begin with, they are not a moving company, they are a broker which means they have no say in what you pay, they will give you a price but they will make you believe that they are a moving company. They are nothing but thieves and scammers. Today marks exactly 2 months after my stuff was picked up in Washington state and after paying all the money they demanded I am yet to receive my things. I have been using an air mattress for the last two months and it's giving back pain simply because I am waiting for my stuff to be delivered. Every time I call they tell me " Dispatch will get in touch with me which is all lies. If they promise you any discount due to the delay don't believe them because they have no say in the amount you would be paying, once the actual moving company delivers your things and that's A BIG IF then they will tell you how much to pay. PRIORITY HOME RELOCATION LLC is SCAM Company. THIS COMPANY IS RUN BY THIEVES AND SCAMMERS

Move size: 1 Bedroom Home Service cost: $3500

Without exaggeration, the worst experience dealing with a business ever. Without a lot of details, what this company does is essentially farm and outsource each part of the process to increasingly shadier and more dishonest businesses. The fact that a business like this is allowed to operate is a travesty. Stay away, but if you do end up with them for whatever reason, be ready to document everything for a lawsuit. Nastiest outfit this side of the equator. Human scum.

Move size: 4 Bedroom Home Service cost: $13000

This company traps you in on a cheap estimate when you call and give them a list of the items you are moving. They gave me this to good to be true offer. Where I paid a deposit upfront. They then called me a few days from my pick up date to then up my contract amount asking for more money. I then paid to them to again have the price increased when they loaded all our stuff up. Which I had the money for the second agreed amount and had to Venmo the difference to them. The guys moving my stuff did not let me know a day when my stuff would be at our new house so we called the office several times from our pick up date with being told they would call us back with that information cause it’s sitting in a warehouse in the original state. This went on for over a week. The truck just showed up at our new house with no heads up. They were lucky I was home! Where again they tried upping the price another $400. I refused since I have a signed contract with the end amount after being upped three times. They made it seem like they were doing a good dead and “writing it off” but after being upped three times prior that does not make up for this horrible experience. The communication sucked. The professionalism was horrible. I would never recommend this company not even to my worst enemy. -100/10 experience. Please see the other reviews I’m not the only one.

Move size: 1 Bedroom Home Service cost: $3776

Worse experience! Was promised multiple multiple things, none of it was true. Cost went up $2000 two days before the move then another $2000 more the day of the move. Which made it impossible to take a different route. I've now got damaged, and missing items. Yet can not get in contact with anyone to make a claim. At this point I will be contacting a lawyer. First request to speak to management was the 14th of April. As of now I still haven't got the chance to. Oh I was also charge for 1500 ft of space, yet only took 1000 ft of space. Best wishes to everyone relocating.

Move size: 3 Bedroom Home Service cost: $9200