Pan Transit Vanlines LLC

This is a completely sham moving company. Please be aware that they do fraud business and they outright cheat people. They’ll provide a quote and then make you sign contract and then, steal the money from you. They are brokers and once the contract is signed they don’t take any responsibility. They used some other company for the dispatch and the movers came without any packing materials that they had signed up for in the contract. And then, they start misbehaving with you. It was almost scary and they act like goons when you talk to them. EXTREMELY RUDE!! … the customer service is thisdisgusting even before they have started the job!! … STAY AWAY FROM THEM! THEY WILL LOSE ALL THEIR BUSINESS IN FUTURE!!!

Move size: 2 Bedroom Home Service cost: $6000

This company is the biggest scam I’ve ever heard about for movers. They were extremely nice while I was booking them. I talk with the company no less than 4 times about size of the move. It was a very minimum move and they kept telling me I was way below the minimum move and I could add a lot of things. We did end up adding a couple items and when they arrived they said it would be double the price we were quoted. They also said thepickupfee, cash of course, would be 75% not 50% that we were told. After weeks of waiting they delivered the boxes and furniture and I’ve never seen such smashed boxes (including those on the van for the next costumers). We had the big Costco Black and Yellow crates that are extremely thick. The top was smashed. We had brand new Kirkland pots and pans that are also extremely thick and strong and the pots were bent where the lid no longer fits. I don’t even know how that could happen! Every box was smashed. Kitchen table was damaged, kitchen chair was damaged. It just goes on and on…. I am filing a claim but I’m not holding out hope. I will write another review to let people know how that works out.

Move size: Studio Service cost: $2200

This company is a fraud. When I have time settle down in Texas I promised with my hearth I will sue this company . I booked my moving trip with sale rep Scott. cost me $6057 . I called back and would like to add more stuff add to the moving truck.

A week later I change my mind and I want to cancel add on inventories to the truck and would like to keep my original price of $6057. I got prove in email that I cancel and would like to go back to my original quote of $6057 and they even emailing me back stating they will put back to original pricing but that not the case! On my moving day a 3rd moving company come in with the second quote $9,350 that I canceled instead the right quote should be $6,057. I was promised by their sale rep a 28 feet truck with a lift gate but I didn’t received what I get. I have to go through all the headache explain that to a 3rd company that I need a lift gate. So finally they show up with 26 foot truck in stead of 28 foot truck .

Now they charging me $13000 thousand today V.S $6057 they quote me. I admit my stuff is much more heavier and I told them to load up half truck only ! That more than fair ok. Just like sale rep promise me that I’m able to load at least almost full truck with the quote $6,057! I meant only half truck they try to charge me $10,000 !!!

I have to give back the house to landlord 3 day later from today and is Saturday ! I’m moving from Cali to Texas would you think I have a choice now ? So I’m spending $10,000 plus almost $3000 deposit. Now I have to spend another $3500 container asap bc the truck can’t fill all my stuff . Cost me almost $16,500 for moving now . If I know they company doing fraud stuff like this I would have rent 2 Of the 16 feet self moving container cost me $7000 total Instead of $16,500 !

The bottom line . This company sale rep straight mislead you and don’t take responsible for their word. Now, everyone’s point finger at each other. The company is mainly responsible .

Move size: 4+ Bedroom Home Service cost: $12955

I was moving from MN to TX and spoke with one of their brokers Mike who seemed very helpful. I am a disabled senior citizen on a fixed income and could not afford the first quote I was given. Mike then said let me help you and dropped my estimate from 3400 dollars to 1900 that I really appreciated when the actual movers came there were many hidden cost and it climbed to nearly 2700 there was no time for another option I had to borrow money from my brother. I was told the quote was just an estimate. Many things were not disclosed in the quote such as extra charge for boxing a tv. Odd sized boxes were not supposed to be used I was charged an extra fee for oversized items even though I fully disclosed in the quote what I was taking. I had out side furniture two tall chairs and 1 double rocker. The rocker got left behind but I was charged for it. I had an upright plastic storage cabinet with 7 drawers that got lost. I did not realize my stuff would be picked up and sent to a hub moved to a semi with super movers who would then bring it to Texas. I had 30 boxes of various sizes, a dresser, a butcher block, the outside furniture and a smoker. No furniture or appliances. I feel like I was made a fool of. I called and was told it was only an estimate to read my contract. Bait and switch is what I call it. Never use them.

Move size: 1 Bedroom Home Service cost: $2418

My husband Anthony and I Just go with this company moved from West Covina California to Sugarland Texas . STOP GOING WITH THIS COMPANY AND DEAL DIRECT WITH MOVING COMPANY INSTEAD!! because all this company does is takes your deposit money find a 3rd moving company and promised all kind of stuff and don’t takes any responsible for their words.

It been 3 weeks now I haven’t have my stuff and they said probably a month or so? Lolz. Just do your self and rent an 4 of the 16 feet containers from moving company and cost your even less than what I’m paying $13k right now.

Imagine I got a new born baby and a 5 years old girls have to deal with no home stuff at my new home now . They just don’t give a Ss… h… and I’m on the process of filing a lawsuit on them

if I don’t get my stuff within a month time frame I will report to police because now I don’t even know why what they did to my stuff that took so long now.

I don’t know why they got this good review but must be fake . They promised you whatever to get the deal and when the problem come they don’t handle.

Took our deposit money for container size cost is $6,057 . We decide to upgrade for a larger moving space cost us $9,350 extra deposit money they took but we decided to cancel our extra space we don’t need anymore within 72 hours per contract agreement and go back to our previous moving space $6,057 cost .

They confirmed in emailed that they cancel the $9,350 and go back to $6,057 but on the moving date they show up with $9,350 !!!! We were force to take that deal with an 3rd moving company they hire and even extra around $13k total !!! Lolz.

Bottom line is if this company can go back on their words with even a written word prove on emailed that they stated they cancel the $9,350 but never did !! Imagine what to they can do beyond that. In other words, Written contract don’t mean nothing to them !!

If that not bad . What you think when you move 1500 miles away out of state and now probably take more than a month to get your stuff ??

Well, they will have to answers all these question from my lawyer and police soon.

I will make sure that extra charge they cheated on me and all that mislead information from their sale rep they have to pay me back 10x .

Every customer’s see this review they will lost a customer . I’m a business owner’s myself . To lied and cheat on your customers only for one thousand but end up losing many mores customer in future .

This company will go broke soon or later .

Move size: 4+ Bedroom Home Service cost: $12966

I had had a terrible time with moving companies and once I got Allen from Pan Transit Van lines I thought I had finally gotten somewhere. However, let me save you some time assuming you read reviews first. I didn’t and had a terrible experience.

First red flag is they asked for a significant deposit up front. After doing research and speaking with other companies that is not typical. A small one to hold your place yes but not over $1000. Next red flag - they don’t have a secure link to make a payment or take credit cards over the phone. They want a picture of your check emailed. I should have walked at this request but I was just so done I was saying yes to anything.

After the estimate was signed and check deposit sent it was all booked. However, I hung up the phone and started researching. It’s a B+ unaccredited company on BBB but the main kicker is reading the complaints. One got a credit but because they didn’t like how they responded they cut it down by $300.

Then I moved on to Reddit where this got worse. There are threads of screenshots of estimates and that the actual movers are a crap shoot from a legit moving company to men hired to just drive a Uhaul. They low ball it at the estimate to hook you in, then on pick up charge double. Numerous past clients with issues and stating it’s basically a scam. I was done. This is where it got interesting.

I texted Allen on the “secure” number although he gave me a personal number (sketch) and although it was 9pm he was somehow in the office to answer but couldn’t process the cancellation. I was expecting a reply next day. Well he replied asking what happened, stating I was incorrect, people are liars on and on. The most unprofessional almost narcissistic gas lighting I’ve ever had from a company staff member. I asked for a cancellation confirmation email. Was told I would get it in the morning. Morning comes and I wait until later in the morning. Nothing. So I asked again. Nothing until afternoon after sending additional texts asking for it.

This is sketchy dealings and very very least save yourself the tongue lashing should you happen to disagree or change your mind.

Move size: 1 Bedroom Home Service cost: $2700