Pan Transit Vanlines LLC

I would not contact this company! They took a verbal list from my mother, I guess she is Barbie cause her four bedroom home along with two 10x10 storage units outside furniture was only half of a box truck!They took advantage of her, asked her what her budget was and made sure they got that amount from her! I have contacted the BBB, filed a complaint they offered 100. back. Outrageous that's a slap in the face. My elderly parents now have been renting u haul's putting unessary miles on their cars. Been stressed beyond belief with already underline health conditions this has been an absolute nightmare. Bernard and Jonny should be ashamed of what they have done. The amount of money they charged for the movers to take 1/3 or less is criminal. ABC movers from Chicago are the ones who showed up in a box truck with someone else's things already loaded. Three mover's, when I asked if another truck and more people were coming it was a hard NO. I could not blame or be angry with them. I immediately called Pan trans, Bernard quickly transferred me to Jonny. Long story short here we are still moving my elderly parent's.

I am disappointed that any company would do this to elderly people on a fixed income. Jonny was a salesman and got my mother for an additional 1,300. When she called to add item's that she forgot. Paid for it but was never moved.

Move size: 4+ Bedroom Home Service cost: $53000

Do not do business with Pan Transit Van Lines!! They are an unethical and a horrible business, with crooked employees. Unbeknownst to us, they outsourced our move to another moving company called “Colonial Van Lines”. The movers originally said they would pick up on the day-of by 3PM. Then they changed it to between 11AM-2PM. Then they changed it to 2PM-5PM. They did not show up until 10:30PM that night(!!) after lying to us multiple times on where they were coming in from. They were also supposed to bring two people to help with our move. But only one person showed up, the driver. Who spoke broken English. Who proceeded, along with the dispatcher from Colonial to force us to sign a Waiver of all Liability, with ZERO explanation as to why they were requiring that we sign this document. After multiple phone calls trying to get answers on all of this (and the Colonial dispatcher hanging up on us multiple times!) the driver was instructed to leave. At 11PM…leaving us high and dry with no moving company and no place to sleep. We ended up at a horrible hotel nearby (the only hotel available in the area that night) and then we rented a UHaul moving truck the next morning, hired some local movers to help us load the truck and we drove all afternoon/evening to reach our end destination. We demanded our initial down payment back from Pan Transit Van Lines and they refused to refund us. So, save yourself from any risk of going through what we went through and stay away from these people at Pan Transit Van Lines….they are the worst. And same for Colonial Van Lines as well….just a horrible company to deal with too!

Move size: Studio Service cost: $1400

I gave this company an $800.00 deposit on Jan. 2, 2024.I signed a contract for $2,200.00 to move from Tallahassee to Thomasville. They called me a week before my move to make sure they had all of my items. I told them I also had a washer and dryer. He added that and raised the price to $2,900.00. The Packers came a day early and told me they would pack my things and leave it in the truck overnight. When they looked around they said, "I don't know what the office was thinking, but it is going to be a lot more than what they quoted you". I told them to leave and had to scramble to hire to movers and get a UHaul. I was never refunded my $800.00. They should be shut down!!!!

Move size: 2 Bedroom Home Service cost: $2200

HORRIBLE company. Undersold me to get the contract. Contacted me 2 DAYS before my move and took my quote from $1800 to over $3000 dollars - rude initial movers with endless attitude that smelled like smoke. The company did not help whatsoever. Nothing was relayed to the moving team, who complained about stairs and even threatened to leave if I didn't pay them MORE for stars that were already part of my contract.

Above all of this even after the extra 1000-1200 dollars I had to pay, they didn't even have the room to take everything that I had on my manifest meaning I had to leave about $1000 worth of furniture on a curb that I had to replace. WORST moving experience I have ever had - and I have moved across the country twice.

John is a slick sales guy who would never return my calls or emails after assuring me he would be my main point of contact. Every attempt to contact him I would get a response from his "manager," never him. Bad business, and worse customer service. DO NOT DO BUSINESS WITH THEM AT ALL COSTS.

Move size: 2 Bedroom Home Service cost: $3200

This is a completely sham moving company. Please be aware that they do fraud business and they outright cheat people. They’ll provide a quote and then make you sign contract and then, steal the money from you. They are brokers and once the contract is signed they don’t take any responsibility. They used some other company for the dispatch and the movers came without any packing materials that they had signed up for in the contract. And then, they start misbehaving with you. It was almost scary and they act like goons when you talk to them. EXTREMELY RUDE!! … the customer service is thisdisgusting even before they have started the job!! … STAY AWAY FROM THEM! THEY WILL LOSE ALL THEIR BUSINESS IN FUTURE!!!

Move size: 2 Bedroom Home Service cost: $6000

This company is the biggest scam I’ve ever heard about for movers. They were extremely nice while I was booking them. I talk with the company no less than 4 times about size of the move. It was a very minimum move and they kept telling me I was way below the minimum move and I could add a lot of things. We did end up adding a couple items and when they arrived they said it would be double the price we were quoted. They also said thepickupfee, cash of course, would be 75% not 50% that we were told. After weeks of waiting they delivered the boxes and furniture and I’ve never seen such smashed boxes (including those on the van for the next costumers). We had the big Costco Black and Yellow crates that are extremely thick. The top was smashed. We had brand new Kirkland pots and pans that are also extremely thick and strong and the pots were bent where the lid no longer fits. I don’t even know how that could happen! Every box was smashed. Kitchen table was damaged, kitchen chair was damaged. It just goes on and on…. I am filing a claim but I’m not holding out hope. I will write another review to let people know how that works out.

Move size: Studio Service cost: $2200