Pan Transit Vanlines LLC

These people are shysters, that is all there is to it. If you have been taken in by their promises, please contact the Attorney General's office in FL. This is how it works, they lure you in with a "cheap" move and many promises. The movers show up and tell you the broker underestimated and to move 1/2 your stuff it will cost you 4 times what you already put down in a deposit. IF you try to cancel you are out 1/2 the estimate of your move because of their 72 hour cancellation policy. IF you complain they tell you that it is your fault for underestimating how much stuff you have. What they do not tell you could fill a book - your stuff will be transferred to a 53' trailer somewhere centrally located and then moved on that trailer to your destination. IF your new place isn't big enough for a 53' trailer (regular semi), you will be charged for your belongings to be moved to a moving truck. IF your entrance is more than 100' at delivery, you will be charged for a long carry. IF you have stairs, it's another charge. Get the picture. All of this information is conveniently not disclosed until you sign all the paperwork when the movers show up. Estimates are given in cubic feet, so even with a detailed inventory, your initial estimate is for the space in the bed of a pickup truck rather than a regular moving truck. They even show up in a regular moving truck to complete the illusion you get all that space, but you don't unless you pay a heapton more money.

Move size: 2 Bedroom Home Service cost: $4900

I hired Pan Transit for a move and it started at $3540 and ended at $6880 as they requoted and then the actual movers raised the price.

Then the probably did approximately $2000 damage and offered me $63. After I rejected that offer, they offered me a final offer of $113. I ended up with nothing as I contacted the better business bureau. They wouldn't even respond to the BBB. I strongly recommend not using this broker as they are not even the moving company and they don't tell you that.

Move size: 2 Bedroom Home Service cost: $6886

Do not do business with Pan Transit Van Lines!! They are an unethical and a horrible business, with crooked employees. Unbeknownst to us, they outsourced our move to another moving company called “Colonial Van Lines”. The movers originally said they would pick up on the day-of by 3PM. Then they changed it to between 11AM-2PM. Then they changed it to 2PM-5PM. They did not show up until 10:30PM that night(!!) after lying to us multiple times on where they were coming in from. They were also supposed to bring two people to help with our move. But only one person showed up, the driver. Who spoke broken English. Who proceeded, along with the dispatcher from Colonial to force us to sign a Waiver of all Liability, with ZERO explanation as to why they were requiring that we sign this document. After multiple phone calls trying to get answers on all of this (and the Colonial dispatcher hanging up on us multiple times!) the driver was instructed to leave. At 11PM…leaving us high and dry with no moving company and no place to sleep. We ended up at a horrible hotel nearby (the only hotel available in the area that night) and then we rented a UHaul moving truck the next morning, hired some local movers to help us load the truck and we drove all afternoon/evening to reach our end destination. We demanded our initial down payment back from Pan Transit Van Lines and they refused to refund us. So, save yourself from any risk of going through what we went through and stay away from these people at Pan Transit Van Lines….they are the worst. And same for Colonial Van Lines as well….just a horrible company to deal with too!

Move size: Studio Service cost: $1400

I gave this company an $800.00 deposit on Jan. 2, 2024.I signed a contract for $2,200.00 to move from Tallahassee to Thomasville. They called me a week before my move to make sure they had all of my items. I told them I also had a washer and dryer. He added that and raised the price to $2,900.00. The Packers came a day early and told me they would pack my things and leave it in the truck overnight. When they looked around they said, "I don't know what the office was thinking, but it is going to be a lot more than what they quoted you". I told them to leave and had to scramble to hire to movers and get a UHaul. I was never refunded my $800.00. They should be shut down!!!!

Move size: 2 Bedroom Home Service cost: $2200

HORRIBLE company. Undersold me to get the contract. Contacted me 2 DAYS before my move and took my quote from $1800 to over $3000 dollars - rude initial movers with endless attitude that smelled like smoke. The company did not help whatsoever. Nothing was relayed to the moving team, who complained about stairs and even threatened to leave if I didn't pay them MORE for stars that were already part of my contract.

Above all of this even after the extra 1000-1200 dollars I had to pay, they didn't even have the room to take everything that I had on my manifest meaning I had to leave about $1000 worth of furniture on a curb that I had to replace. WORST moving experience I have ever had - and I have moved across the country twice.

John is a slick sales guy who would never return my calls or emails after assuring me he would be my main point of contact. Every attempt to contact him I would get a response from his "manager," never him. Bad business, and worse customer service. DO NOT DO BUSINESS WITH THEM AT ALL COSTS.

Move size: 2 Bedroom Home Service cost: $3200

This is a completely sham moving company. Please be aware that they do fraud business and they outright cheat people. They’ll provide a quote and then make you sign contract and then, steal the money from you. They are brokers and once the contract is signed they don’t take any responsibility. They used some other company for the dispatch and the movers came without any packing materials that they had signed up for in the contract. And then, they start misbehaving with you. It was almost scary and they act like goons when you talk to them. EXTREMELY RUDE!! … the customer service is thisdisgusting even before they have started the job!! … STAY AWAY FROM THEM! THEY WILL LOSE ALL THEIR BUSINESS IN FUTURE!!!

Move size: 2 Bedroom Home Service cost: $6000