OM van Lines

This is total bait and switch.

They quoted me one price and raised it like crazy once my things were on a truck.

If you need to talk to the customer service people they’re going to ignore you… the best communication from them was when they just wanted your money.

Kellie is super charismatic and sweet and builds a good trust with you to get the sale. It’s all downhill from there. (They put the nice sales people in your face) they they take advantage of you.

In total my move cost about 2K more than quoted and I moved with less items than I told them initially.

The drivers showed up 3 hours late for pick up. I also had missing items and several damaged items which I’m still waiting on a call back about and it’s been over a month.

Don’t let the purchased reviews this company buys fool you. THIS IS A SCAM!!!

Move size: 1 Bedroom Home Service cost: $5000

Do not use this company. They will do multiple video calls to make you feel comfortable about the quote, yet on the day of move they will bump up the cubic feet requirements astronomically. I was give 3 different quotes over video call that ranged from 1300 cubic feet to 1600 cubic feet. On the day of move I was charged for 2500 cubic feet. However, when my items were delivered the content only occupied 1200 cubic feet. Stay away from this company. I have an ongoing complaint with Better Business Bureau as well. But it seems the company knows how to navigate those hurdles at consumer's dissatisfaction and cheating. STAY AWAY!!! Do not let George or Michelle convince you otherwise that the online reviews are fake or that customer added lot of items last minute. I have a proof that shows my content was less than 1200 cubic feet. When I submitted that proof, I was offered $500 to settle without them admitting any wrongdoing while they had over charged me by $2500.

Move size: 3 Bedroom Home Service cost: $9500

Moving across states is a very stressful thing to plan out, but OM Van Lines made it a breeze for me. As a single mother, I was looking for a company that could handle my move from New Jersey to Florida efficiently and with care, and I found exactly that in OM Van Lines.

From the moment I contacted their customer service team, I felt like a priority. They were friendly, knowledgeable, and genuinely interested in understanding my specific needs. They provided me with a comprehensive quote that was surprisingly affordable considering the high level of service offered.

The moving team with crew leader Wilson arrived promptly on moving day, and I was immediately impressed by their professionalism. They took the time to carefully wrap and pack my belongings, treating even my most fragile items with the utmost care. I could tell that they were well-trained and had a genuine concern for my possessions.

Throughout the move, Michelle from customer service kept me informed and were always reachable whenever I had a question or concern. They delivered my belongings to my new Florida home on time, and everything arrived in perfect condition. The team even went above and beyond by helping me unpack and set up some of my furniture.

What truly sets OM Van Lines apart from other moving companies is their attention to detail and commitment to customer satisfaction. They took the stress out of a potentially overwhelming move and made it a pleasant experience. Their blend of professionalism, efficiency, and personal touch was a winning combination that left me more than satisfied.

I want to express my heartfelt thanks to the entire team at OM Van Lines especially Alex who was my salesperson for their exceptional service. I would highly recommend them to anyone planning a move. Their dedication and hard work made my transition from New Jersey to Florida seamless and stress-free.

Thank you, OM Van Lines, for turning what could have been a nightmare into a great move!

Move size: 1 Bedroom Home Service cost: $800

I would not recommend using this company. What they told me would be an eight hour move turned into a 12 hour move. The cost went up significantly.

When we discussed the move and talked about insurance, they advised me I didn’t need it because I was moving 20 minutes away. There were two major damages and several months have gone by and I’m getting the runaround about compensation at this point. No one is getting back to me or compensating me for anything. I am very disappointed, upset and frustrated at the way this is being handled.

Move size: 3 Bedroom Home Service cost: $1005

I spoke with Kellie in sales and she was lovely. Unfortunately, my experience with OM Van Lines after I signed the contract was nothing short of miserable. During pickup, it was also slightly chaotic but that is not why I am writing this review. Less than 24 hours before my delivery was supposed to arrive in Chicago from my Miami-Chicago move, they informed me that there will be an additional $350 shuttle fee. I got in contact with a manager, Lisa, who was extremely rude, argumentative, and made up her own legislation for the reasoning of the shuttle fee. I asked her to point out where in the FMCSA and DOT websites the rules she was mentioning are. She responded with a screenshot of ChatGPT, which, if you have ever gone to school, would know that it is not always reputable. I did my due diligence and spoke with the Chicago DOT as well as other shipping companies around the city which said that she is making things up as well. I kept on pushing because I quickly caught on that it is a cash grab. She proceeded to say that she has to “make dinner for her children” and that “when you have your cdl and drive a 76’ truck for a living then come back and tell me what your opinion is.” Very unprofessional company, and treat you like nothing after you sign the contract and get through the sales people.

The cherry on top, the truck driver Alex Gol, comes into the loading dock with my items. Most likely been informed by this Lisa character that I’ve been rude, he is stone cold. I tell him I can bring my stuff up to my apartment myself so that they cannot charge me for any other add-ons that they have. I told him “let me go upstairs to make sure my tv screen works” so I could plug it in. Fortunately for me it was fine, but I went back downstairs and he was gone. I called him, no response. Then I texted him and told him that he forgot his tip and he told me to Zelle him. What a joke! Mans wasn’t getting a tip regardless after the experience I had.

Move size: Partial Move Service cost: $2000

Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as well as lie by omission. My original quote was $4,200 to move a small one bedroom apartment from Suffern, NY to Santa Fe, NM. My final bill was over $7,000. That's a 65% increase above the original quote. You may think I made a mistake or didn't understand how much stuff I was moving, but you would be wrong. I sent them photos and dimensions of everything I wanted moved. That's how they arrived at their original quote! The only mistake I made was signing a contract with these manipulative, deceitful scammers. Their business survives only because they count on clients apathy once their items have been delivered. NOT THIS TIME! I have no misapprehensions that I will ever see a dime from these shysters but I can certainly share my experience. This company doesn't have the integrity or the spine to address this. When I complained, they were rude, threatening, disrespectful, and didn't want to hear it. They actually tried to explain how difficult it was operating a moving company, and Santa Fe was REALLY far away. Well, as far as I know, Santa Fe didn't get further away from NY after they gave me the original quote. When they come to your home to pick up your stuff, they know they have you between a rock and a hard place and have no problem taking advantage of you. William, Charlee, Lisa Marie, and Michelle are liars, not nice people and the owner of this company should be ashamed of themselves. If a guy named Igor comes to your door to pick up your stuff, shut it immediately. You're about to be screwed. I'm preparing letters and evidence for attorneys general in NJ and FL and transportation authorities, TO START. I have much more to share but i'll let the investigators handle that.

Move size: 1 Bedroom Home Service cost: $7000

This company must be investigated for violations of federal laws regulated by the Federal Motor Carrier Safety Administration (FMCSA)! Moreover, I will be initiating a class-action lawsuit against OM Van Lines for the irreparable harm they have caused hundreds of consumers with experiences identical to mine.

On 6/25/26 - Alan Webster Of OM Van Lines provide me a written Binding Moving Estimate of $1,800.00 for a very modest shipment of personal property approximated (by Alan Webster) as a 2 - bedroom apartment from New York to Colorado. I took the time to go over in detail with Alan the contents of my move. I even got a tape measure and measured my chairs, antique desk etc.

On 7/7/26 three men and a woman arrived at my property to load my shipment. There was nothing remotely professional about these individuals. After loading my property in a sloppy disorganized manner, the driver, who spoke very poor English and was difficult to understand, informed me that the cost of shipping my property was now double the original Binding Moving Estimate - now - $3,600. This act of changing the cost of a Binding Moving Estimate after loading a person's personal property is illegal, because now you are stuck. My life was on their truck and I was flying to Colorado the very next morning.

After protesting adamantly, the driver settled on a price of $2,520 - 40% higher than the Binding Moving Estimate generated on 6/25/26. After some harsh words of rebuke I reluctantly signed the paper work. I was trapped!

This fraudulent Bait and Switch practice is illegal and has likely happened to hundreds of OM Van Line customers.

They will promise you the world with a low-ball estimate and then BAIT AND SWITCH!

It just got worse from there. Today is day 24 since they loaded my property in NY and I still have yet to receive a definitive date of delivery. After paying them $1,000.00 cash on 7/7/26 (for a total of $1,540.00 with the $540 deposit paid on 6/25/26) OM Van Lines is demanding a payment of $980.00 to release my property. This is extortion and what is recognized as a Hostage Load - which again is illegal.

Their customer service was beyond awful. They did not return phone calls or the multiple e-mails I sent them. I must have called over a dozen times. When I finally reached a woman in Florida she failed to provide the location of my property, contact information of the driver and expected delivery date. She also told me that I was lucky she took the call!

I want to ensure that this madness does not continue and consumers are protected from these fraudulent business practices. I will be setting up a class action lawsuit hotline against OM Van Lines shortly in a subsequent review.

John DeCrenza Jr.

Move size: 2 Bedroom Home Service cost: $2520

I was contacted by too many to name companies when I went online looking for a moving company. It was fate that I answered the call from OM Van Lines. The Rep that I spoke with was very informative, transparent as well as knowledged. She guided me thru the process efficiently and thoroughly taking my inventory. It was explained to me that the cost of the move was based on the space utilized on the truck and that it was imperative that I include absolutely everything that I was moving. I was very pleased and moved forward with a deposit on first contact, that's how confident I was with her proficiency. The rest of the moving process went exactly as she explained. Other people that contacted me from the company were just as informative and kind. I recommend OM Van Lines as a Moving Company and will share their name with family and friends that need moving services in the future. Thank You OM Van Lines for facilitating a wonderful moving experience. ⭐⭐⭐⭐⭐

Move size: 2 Bedroom Home Service cost: $3250

We moved from NJ to TX recently. I was dreading the entire thing. Until I spoke with Jake at OM Van Lines. He really set my mind at ease and made me feel good about the whole process. He was upfront about everything and made sure we knew exactly what to expect. On moving day everything went just as he said it would and our crew was unbeatable. We were contacted by their customer service at every step which really made me feel comfortable. OM van lines, Jake, and the whole team we can't thank you enough for all you've done for us

Move size: 3 Bedroom Home Service cost: $2200

We moved from Georgia to Pennsylvania to be closer to my elderly parents. It was an emotional time for a lot of reasons and as much as I want to be there for my parents, I was dreading having to move yet again. I chose to go with OM Van Lines after speaking to David; I've worked with movers before and it's always been a headache. But David was genuine and I felt that in the way he took his time going over everything with us. The crew was right on time, handled all of our furniture with care, and had our things delivered in a day and a half. Talk about impressive!

Move size: 4 Bedroom Home Service cost: $2600

I am submitting this incident report to document the repeated failures, lack of communication, and unprofessional conduct I experienced throughout my move.

The pickup of my household goods did not occur at the agreed-upon pickup time and was significantly delayed. During the pickup, I was verbally informed by the moving company that my belongings would be delivered within 3 to 5 days. However, upon reviewing my contract, I found that it states deliveries for shipments between 500 and 1,000 miles may take 10 to 14 days.

Throughout the 14-day contractual delivery period, I made numerous attempts to contact the moving company to obtain updates regarding the location and status of my shipment. My phone calls routinely went unanswered. On the rare occasions that someone answered, I was repeatedly told only that they would “find out” or “let me know,” but I was never provided with any meaningful information regarding the location of my belongings or an estimated delivery date.

During the few recorded phone calls I was able to have with the company, I clearly informed representatives that I would not be available to receive my shipment after June 28. Despite providing this information in advance, no effort was made to coordinate delivery within my available timeframe or provide adequate notice.

My interactions with customer service have been consistently unprofessional. Representatives have been dismissive, unhelpful, and at times rude. I primarily communicated with one customer service representative who repeatedly refused to provide the name or contact information of a manager despite my multiple requests. She assured me several times that a manager would return my calls, but no manager ever contacted me.

At one point, I was provided with a phone number and told it belonged to my driver after my shipment had allegedly been dispatched. I made multiple attempts to call this number without success and communicated through text message instead. I informed this individual that I would not be available for several days but would be available to receive my shipment on July 6. I was told I would receive a call on July 5 to coordinate delivery.

On July 5, after receiving no communication, I sent three text messages requesting confirmation that delivery would occur on July 6. I received no response. I also attempted to call but received no answer. When the individual finally answered on July 7, he informed me that he was not the driver, that I had been provided the wrong phone number, that he was only the dispatcher, that he did not know where my belongings were, and that he himself was unable to reach the driver.

I also contacted my original sales representative for assistance. She informed me that she was unable to reach customer service and therefore could not assist me with obtaining any information regarding my shipment.

Since then, the customer service representative has largely refused to answer my phone calls and will communicate only by text message. She has informed me that the office is closed, despite the company’s website indicating that the office is still open during those hours.

During this process, I have repeatedly requested compensation due to the numerous service failures and have asked the company to honor the original agreed-upon moving price of $1,900. Instead, I have been informed that I now owe approximately $2,450. My requests to speak with management and resolve these billing issues have been ignored.

I was also informed that the driver would contact me at least one day before delivery to schedule the drop-off. However, today I was told by customer service that my shipment is expected to arrive tomorrow, yet no delivery time has been provided. As of 6:40 p.m. today, I have still not received any communication from the driver confirming delivery or providing a delivery window.

Because I have received no advance notice from the driver, I am unable to request time off from work or make arrangements to be present for delivery. Despite the company’s failure to provide proper notice, I have been advised that I may be charged additional fees if I am unavailable to receive the shipment. I believe it is unreasonable and unfair to hold me financially responsible when the company has failed to communicate as promised.

This experience has been extremely stressful and characterized by repeated communication failures, misinformation, lack of transparency, poor customer service, and the threat of additional charges resulting directly from the company’s failures. I respectfully request that this complaint be investigated, that the company honor the original contracted price, and that appropriate compensation be considered for the inconvenience, lack of communication, and additional expenses I have incurred

Move size: 1 Bedroom Home Service cost: $1900

Definitely scam artist. They get their moving guys from Craiglist. You don't know who is coming in and out of your house. Then the truck driver starts a fight with the workers to get their tip money. On our first experience he even went out of his way to get the police involved. So we are here hiring a moving company- to begin our new transition Florida to NJ -and suddenly the police is in front of my house for no damn reason.

They quoted us about $5-6,000 for the move and we ended up paying $10,000. They have a secretary - Betty - who definitely only graduated from middle school. Very slow, unprofessional, and uneducated, not just Betty but the entire team. Betty, the office secretary actually asked me if Hillsborough NJ was spelled hillsborrow, NJ. -Thats definitely when I realized that we were dealing with a scam kind of company.

Now let's move on to the actual move- my dresser was broken, my TV was broken, My picture frames were broken, my chair was broken. They turned all my expensive furniture into trash. Then they charge all this insurance and don't pay you for anything. These guys are the worst of the worst. Do some intensive research and find a company worth it, I don't wish my experience on anyone!

Move size: 4+ Bedroom Home Service cost: $10000

We recently moved from FL to NJ and hired OM Van Lines to do the job. We were merging two different households. And it required a lot of work! They came in, packed everything the day before. Robert, Frank and Alex did an excellent job! Because it was so involved, they did not finish unloading us until 9 PM, but throughout the process they were awesome, very patient, worked very well together as a team and gladly placed furniture & boxes wherever I requested. I used them for the first move in nineteen ninety one, and subsequently, fourth two more moves. One of my chairs got wet in the truck because it started pouring down rain. Right away, they sent a stem cleaner out clean it, and it came out good as new. Highly recommend them!

Move size: 3 Bedroom Home Service cost: $3700

Wow!! My experience with OM Van Lines has been amazing from the first phone call to get an estimate to the end of the move! Customer service is amazing, they are very friendly and really do have the customers best interest in mind. The movers are top notch and very friendly and just are very good at their job. You can tell the employees enjoy working for OM Van Lines, by how great everyone is. Oh and the estimate was spot on and actually came a little under!! OM Van Lines will forever be my choice of movers and I will always refer you all. Thank you for moving our family in!

Move size: 2 Bedroom Home Service cost: $2200

At the recommendation of Alex Frost, I put down a $50 refundable deposit to reserve a date/truck for a small move I was doing. However, I decided to rent a truck and do the move myself. I notified him the next day that I was cancelling and to please refund the deposit which he said he would do. Long story short, after a month, and after a number of excuses and promises, no refund. I had told him at one point if I didn't get by a month I would dispute the charge on my card (I have), would post reviews sharing my experience (this is one), and send a letter to the Better Business Bureau. Maybe they would have done a good job on the move, but based on this I would not trust them

Move size: Partial Move Service cost: $2900

On my initial call with Frank, he estimated after going through my entire list of items that our move would cost around $2500 and also told me that our delivery would probably only take 4-5 days from pickup. Both of those estimates were grossly wrong. After pickup, when all of our stuff was already loaded, the movers told us we had gone over the estimated cubic feet and the new price was $4100. Their business model seems to be: purposely underestimate your cubic footage up front to get you to sign the contract and put down a deposit, as many other reviews here have noted.

Our pickup day was Friday 8/8/25. Delivery was Saturday 8/23/25, a full 15 days later. I didn't even get a delivery day estimate until 8/19. If I had known the actual price and delivery timeline up front, I never would have gone with this company. The only pros: the mover guys were friendly and fast, and they didn't damage or break anything major other than some smushed boxes and a broken wheel on a cheap IKEA file organizer.

If they are quoting you a price up front that seems FAR lower than other movers, don't believe it!

Move size: 2 Bedroom Home Service cost: $4100