OM van Lines

Avoid this company. My recent move with OM Van Lines was one of the most stressful and costly experiences I’ve had.

I received a binding estimate after providing a full room-by-room inventory and measurements. The company confirmed twice — including the day before pickup — that my shipment was still within the original estimate.

On moving day, the crew began loading without presenting any revised estimate. Only after the truck was fully loaded did the foreman provide a new “binding estimate” that was $2,000 higher than the original. I was told that if I did not sign and pay immediately, my belongings would be unloaded and left outside rather than brought back inside.

At delivery, I was charged an additional fee, and several items were damaged, including electronics, furniture, rugs, and household goods. Because I had to pay more than expected at pickup, I declined the optional insurance coverage.

I attempted to resolve these issues directly with the company, but they only offered small “goodwill” amounts that did not reflect the extra charges or damaged items. I ultimately filed formal complaints with state and federal agencies.

I rarely leave negative reviews, but I believe consumers should be aware of this experience. Based on how my move was handled from start to finish, I cannot recommend OM Van Lines.

Move size: 2 Bedroom Home Service cost: $6500

I used OM to move New York to florida. I spoke with Charlie and William, who were great. Very knowledgeable and attentive. I had a horrible experience the first time I moved with a subcontractor company. Charlie gave me great pricing and some packaging free. The moving team was great worked non stop. Great price, they let me use credit card and Zelle. Great experience beginning to end. Very great full to the entire team. Just tell them everything you have and what you need them to do. Send pictures and videos. Thank you OM I would refer anyone to them. True good moving company.

Move size: 2 Bedroom Home Service cost: $1804

Do not use this company. They will do multiple video calls to make you feel comfortable about the quote, yet on the day of move they will bump up the cubic feet requirements astronomically. I was give 3 different quotes over video call that ranged from 1300 cubic feet to 1600 cubic feet. On the day of move I was charged for 2500 cubic feet. However, when my items were delivered the content only occupied 1200 cubic feet. Stay away from this company. I have an ongoing complaint with Better Business Bureau as well. But it seems the company knows how to navigate those hurdles at consumer's dissatisfaction and cheating. STAY AWAY!!! Do not let George or Michelle convince you otherwise that the online reviews are fake or that customer added lot of items last minute. I have a proof that shows my content was less than 1200 cubic feet. When I submitted that proof, I was offered $500 to settle without them admitting any wrongdoing while they had over charged me by $2500.

Move size: 3 Bedroom Home Service cost: $9500

I spoke with Kellie in sales and she was lovely. Unfortunately, my experience with OM Van Lines after I signed the contract was nothing short of miserable. During pickup, it was also slightly chaotic but that is not why I am writing this review. Less than 24 hours before my delivery was supposed to arrive in Chicago from my Miami-Chicago move, they informed me that there will be an additional $350 shuttle fee. I got in contact with a manager, Lisa, who was extremely rude, argumentative, and made up her own legislation for the reasoning of the shuttle fee. I asked her to point out where in the FMCSA and DOT websites the rules she was mentioning are. She responded with a screenshot of ChatGPT, which, if you have ever gone to school, would know that it is not always reputable. I did my due diligence and spoke with the Chicago DOT as well as other shipping companies around the city which said that she is making things up as well. I kept on pushing because I quickly caught on that it is a cash grab. She proceeded to say that she has to “make dinner for her children” and that “when you have your cdl and drive a 76’ truck for a living then come back and tell me what your opinion is.” Very unprofessional company, and treat you like nothing after you sign the contract and get through the sales people.

The cherry on top, the truck driver Alex Gol, comes into the loading dock with my items. Most likely been informed by this Lisa character that I’ve been rude, he is stone cold. I tell him I can bring my stuff up to my apartment myself so that they cannot charge me for any other add-ons that they have. I told him “let me go upstairs to make sure my tv screen works” so I could plug it in. Fortunately for me it was fine, but I went back downstairs and he was gone. I called him, no response. Then I texted him and told him that he forgot his tip and he told me to Zelle him. What a joke! Mans wasn’t getting a tip regardless after the experience I had.

Move size: Partial Move Service cost: $2000

A huge shout out to OM Van Lines! They made a monumental project seem painless. Our movers were pleasant, helpful, and worked in a timely fashion. From start to finish it was a pleasure. Alex was also a pleasure and easy to work with when he came out to do the estimate and Grant followed through to make sure I was happy with the job. I couldn’t have asked for more. Relocating after almost 20 years seemed daunting, but OM Van Lines' effort and efficiency was top notch!

Move size: 3 Bedroom Home Service cost: $3200

I hired this company and was very pleased with them.

From begining to end, they are very professional and kind.

Worked with charley and william and michelle, who were all so so great.

Movers were very expereinced, professional and did a great job.

They really go above and beyond and bend to your requests which is very much appreciated.

one of the best companies I have seen and used so far, I would reccomend them and use them again in a heart beat.

Move size: 2 Bedroom Home Service cost: $2200