OM van Lines

I don't recommend this company at all. The sales rep was friendly and responsive, but after I signed the contract all good service ended. They left two items at my old address. When I called right after the men left, they said they would not come back. The manager yelled and did not listen to compliant. I was in tears as I was moving out of state the next day. Driver was rude. He came an hour before the time he said so people were still sleep and not ready to recieve. He demanded payment and called the manager who told me a have a really small load and to check outside in the cold to verify all my stuff was there and undamaged. The manager talked over me again this time too and stated he would take me stuff and put it back in storage. Real good customer service to have a woman out in the cold sorting through boxes.

So, I paid them in cash the amount I owed so I could get my items but held on signing the paperwork until I verified inside my place I had everything. I did plus 3 extra large boxes that belong to some other poor customer. I am glad I checked because they were ready to race away and if my experience with the items they left when they picked up my items, it would have be on me to dispose of some poor soul's stuff. Citing I should have done a final walk through prior to signing the paperwork and the movers leaving.

Furthermore, my mattress was suppose to get a complimentary cover that was clearly written in the agreement. Upon arrival I was told I had to have a cover. I showed them where they were to have one. So they plastic wrapped my mattress upon arrival, the wrap was ripped on several placed. They were to assemble my bed they brought. When the men arrived, he said they don't assemble new bed, but he brought the frame with him on the truck and of course it was packed. This was crazy for 8:30 am on a Sunday.

To top it off some of the containers and boxes were damaged and dented like my stuff have been thrown around.

I will not recommend this company because they treat customers like trash. I hope the person gets there stuff. They get 2 stars only because the sales girl was nice and thorough.

Move size: Partial Move Service cost: $1820

I contacted City Moving Group to schedule a pick and delivery since I am relocating from MD to Ma. City Moving group charged me 1535$ and put me in touch with Om Van Lines. Since I didn’t have a Ma delivery address at the time of pick up on 7/21/2022 I requested the items be kept in storage. Once I obtained an address I requested the delivery date to be Thursday 7/27. The customer service lady called me this morning to confirm the delivery for 7/27 then called back saying it could be only 8/1. She was very rude on the phone sounded threatening. Very sad and disappointed! No one should have to go through this. Very very disheartening. I don’t even know if the items will be delivered on 8/1! This company definitely needs to improvise on customer service. Please give jobs to people who need them and please provide adequate training.

Move size: 1 Bedroom Home Service cost: $4200

Beware of this company. 100% The worst customer experience of my life!!!!!!! They canceled on me 3 days before the scheduled move date and left me without movers when I need to clear the apartment and had a flight the day after the move! All during peak moving season at the end of August.

The representative that called me for this cancellation was rude and unilaterally canceled on me without giving me the time to consider the options she gave me. Just a terrible experience.

I booked with OM Van-Lines a move from MA to CA four months before the moving date. They had the lowest price among all movers and committed to my desired date. A few weeks prior to the move I asked to verify that we are all set for it and got a confirmation over e-mail that everything is as planned. The same happened a week prior to the scheduled date, this time over the phone. Three days before the move I get a call from OM requesting to change the date because they don't have a truck available. I told them I have to clear my apartment so it's not possible. The lady on the phone, Samantha, said they will not be able to do the move on the agreed date so my options are a day later or cancellation and getting my deposit back. I told her I will check with my landlord and all of a sudden while doing it, I got an e-mail that the move had been canceled and a refund was issued. I had to book with another company, 3 days ahead of the move. I was lucky to find anything. Of course, I had to pay a premium for this last-minute booking.

So be aware. They will book your move for a low price and if they have an opportunity they will cancel on you to get someone who might pay more, and they leave you hanging, no strings attached. With all the stress around moving, especially cross-country, this is the last thing you need.

Move size: Studio Service cost: $1661