OM van Lines

Moving across states is a very stressful thing to plan out, but OM Van Lines made it a breeze for me. As a single mother, I was looking for a company that could handle my move from New Jersey to Florida efficiently and with care, and I found exactly that in OM Van Lines.

From the moment I contacted their customer service team, I felt like a priority. They were friendly, knowledgeable, and genuinely interested in understanding my specific needs. They provided me with a comprehensive quote that was surprisingly affordable considering the high level of service offered.

The moving team with crew leader Wilson arrived promptly on moving day, and I was immediately impressed by their professionalism. They took the time to carefully wrap and pack my belongings, treating even my most fragile items with the utmost care. I could tell that they were well-trained and had a genuine concern for my possessions.

Throughout the move, Michelle from customer service kept me informed and were always reachable whenever I had a question or concern. They delivered my belongings to my new Florida home on time, and everything arrived in perfect condition. The team even went above and beyond by helping me unpack and set up some of my furniture.

What truly sets OM Van Lines apart from other moving companies is their attention to detail and commitment to customer satisfaction. They took the stress out of a potentially overwhelming move and made it a pleasant experience. Their blend of professionalism, efficiency, and personal touch was a winning combination that left me more than satisfied.

I want to express my heartfelt thanks to the entire team at OM Van Lines especially Alex who was my salesperson for their exceptional service. I would highly recommend them to anyone planning a move. Their dedication and hard work made my transition from New Jersey to Florida seamless and stress-free.

Thank you, OM Van Lines, for turning what could have been a nightmare into a great move!

Move size: 1 Bedroom Home Service cost: $800

The team of four movers were on time, professional, and so helpful! There was no parking on my street on account of preparations for a parade and these guys secured the best possible parking spot. They moved all of my items carefully- nothing broke and nothing was lost. They even helped me arrange things in my new apartment. I would definitely recommend them to anyone moving. The price was right- I didn’t want to and didn’t have to lift a finger. All in all the move was done in 3.5 hours with a solid 30 minute drive to the new location.

Move size: 4 Bedroom Home Service cost: $5450

At the recommendation of Alex Frost, I put down a $50 refundable deposit to reserve a date/truck for a small move I was doing. However, I decided to rent a truck and do the move myself. I notified him the next day that I was cancelling and to please refund the deposit which he said he would do. Long story short, after a month, and after a number of excuses and promises, no refund. I had told him at one point if I didn't get by a month I would dispute the charge on my card (I have), would post reviews sharing my experience (this is one), and send a letter to the Better Business Bureau. Maybe they would have done a good job on the move, but based on this I would not trust them

Move size: Partial Move Service cost: $2900

On my initial call with Frank, he estimated after going through my entire list of items that our move would cost around $2500 and also told me that our delivery would probably only take 4-5 days from pickup. Both of those estimates were grossly wrong. After pickup, when all of our stuff was already loaded, the movers told us we had gone over the estimated cubic feet and the new price was $4100. Their business model seems to be: purposely underestimate your cubic footage up front to get you to sign the contract and put down a deposit, as many other reviews here have noted.

Our pickup day was Friday 8/8/25. Delivery was Saturday 8/23/25, a full 15 days later. I didn't even get a delivery day estimate until 8/19. If I had known the actual price and delivery timeline up front, I never would have gone with this company. The only pros: the mover guys were friendly and fast, and they didn't damage or break anything major other than some smushed boxes and a broken wheel on a cheap IKEA file organizer.

If they are quoting you a price up front that seems FAR lower than other movers, don't believe it!

Move size: 2 Bedroom Home Service cost: $4100

Do NOT use them...They lie. Plain and simple. It all started with Darrin W (sales guy). We agreed on dates for pick up and when I called to confirm the next morning, Lisa (manager) states that she has no idea where Darrin got the date, but she couldn’t accommodate for at least three weeks later. Then we reviewed the limited list of items. I measured and had dimensions of everything. Was told if that’s what they were loading, my binding agreement is what it would cost. The truck arrived for pickup and the driver told me they under estimated the space and if he was going to load, I had to agree to more $$. I had no choice, I needed the delivery because many other deliveries were dependent on the contents being delivered by OM Vanlines. Prior to the delivery I called and discussed with Michelle (customer support) how they charged me more when they picked up vs what i got for a quote. I discussed the contents with Darrin/Lisa and we listed everything that was being moved. I provided measurements of everything and nothing changed from when i signed contract to when they picked up at my Gloucester house, yet i was charged an additional $600+. Her response was you should not have let them load. Looking back, she is 100% right. All three company reps were rude . In the end they also lost an eight foot ladder!! There’s more but I think you get the picture. Moral of the story - do not under any circumstances use there services.

Move size: Partial Move Service cost: $2200

Nightmare move with this company. Original quote was 2100, when they picked up my items final price was $5000. They delivered 10 days later after date I was promised I would receive my items. My $500 vacuum cleaner was STOLEN and never delivered. Multiple large furniture items were damaged and broken, not to mention that all of the boxes were crushed. No respect for your items at all. Stay away from this company! Entire experience with them was nothing short of terrible!

Move size: 2 Bedroom Home Service cost: $5000

Our experience with OM Van Lines involved two trucks and six men. They showed up on time for the packing. Not an easy task coming out of Jersey City during the morning rush hour. Every piece of furniture was protected. There were no damages, no missing pieces. Two days later they again showed up on time at our new home. Again, not easy because they had to travel from Jersey City to eastern Long Island, about 90 miles. Unloading was swift with no issues. Furniture taken apart was re-assembled perfectly. This group of men were professional and knew their business. There were no issues from the start to the finish. I would use OM Van Lines again, without hesitation. The company office staff and the truck crews relieved any anxieties we had going into this stressful part of our lives. This company made the move easy. Use them!!

Move size: 4 Bedroom Home Service cost: $47000

Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as well as lie by omission. My original quote was $4,200 to move a small one bedroom apartment from Suffern, NY to Santa Fe, NM. My final bill was over $7,000. That's a 65% increase above the original quote. You may think I made a mistake or didn't understand how much stuff I was moving, but you would be wrong. I sent them photos and dimensions of everything I wanted moved. That's how they arrived at their original quote! The only mistake I made was signing a contract with these manipulative, deceitful scammers. Their business survives only because they count on clients apathy once their items have been delivered. NOT THIS TIME! I have no misapprehensions that I will ever see a dime from these shysters but I can certainly share my experience. This company doesn't have the integrity or the spine to address this. When I complained, they were rude, threatening, disrespectful, and didn't want to hear it. They actually tried to explain how difficult it was operating a moving company, and Santa Fe was REALLY far away. Well, as far as I know, Santa Fe didn't get further away from NY after they gave me the original quote. When they come to your home to pick up your stuff, they know they have you between a rock and a hard place and have no problem taking advantage of you. William, Charlee, Lisa Marie, and Michelle are liars, not nice people and the owner of this company should be ashamed of themselves. If a guy named Igor comes to your door to pick up your stuff, shut it immediately. You're about to be screwed. I'm preparing letters and evidence for attorneys general in NJ and FL and transportation authorities, TO START. I have much more to share but i'll let the investigators handle that.

Move size: 1 Bedroom Home Service cost: $7000

Worst Company to hire for moving. Wish I did a better search of reviews before hiring OM Van Lines. Similar to many reviews, copy gave initial quote and when they showed up to pick it items that price changed. Was told original estimate was for 1,732 cubic feet of truck space. I understand we can't estimate all our belongings correctly but the drive estimated that it would be 4,000 cubic feet when he arrived at my house. He did a quick walk through to see the items, which we had all the big items accounted for. Mind you they showed up with a truck that could hold 2,800 cubic feet so they needed to get a second truck on a Sunday. In order for them to take my furniture that was already packed for our move from NY to NC, i had to come up with an extra $3,000 on a Sunday.

Come to the delivery that Saturday, the 53 foot truck pulled up that could carry 4,200 cubic feet, thinking that this truck would be full seeing how I am paying for 4,000 cubic feet at this point. The doors to the truck open and our stuff only took up a little more than half the truck, at 2,400 cubic feet. Inside the truck they have markings so they know how much to charge you for. I asked the driver if all my self was there because I was charged for 4,000 cubic feet and he stated that it was. So my thought is that the employees picking up, do a horrible job packing the truck to overcharge, and then the delivery people pack the truck correctly so they can fit more stuff into the move. So I was overcharged for 1,600 cubic feet which was close to my original quote.

I tried multiple times to contact the company and got no where. Was told the manager would call me and never did.

At this point, I am writing a letter to the Attorney General in New Jersey where they main office is located. Based on a lot of these reviews and understanding that the more complaints the Attorney General gets on a company the better the results are, I would recommend everyone writing a letter to them.

Move size: 4 Bedroom Home Service cost: $18000