Northern Elite Van Lines

Beware of Northern Elite Van Line moving company! Terrible Service and Unethical Practices

I recently hired Northern Elite Van Line moving company for my move, and it was an absolute nightmare. Let me break down the issues I encountered:

Overcharging Based on Estimate, Not Actual Space Size: Despite providing a letter from my storage company confirming the square footage of my rental space, Northern Elite Van Line moving company insisted on charging me double based on their initial estimate. They claimed that because I signed the estimate, I had to pay regardless of the actual storage space size. This is unacceptable and deceptive.

Blocking the Street and Verbally Abusing Neighbors: When the movers arrived, they complained about cars passing by and intentionally backed up the moving truck to block the entire entrance to the street. Neighbors were unable to enter or exit, and when confronted, the driver responded with profanity and aggression. This behavior is completely unprofessional and disrespectful.

Damaged Furniture and Lack of Accountability: To top it off, the movers broke my headboard during the move. When I asked what we should do about it, one of them callously replied, “You buy a new one.” No accountability, no remorse—just a dismissive attitude.

Conclusion: I strongly advise against using Northern Elite Van Line moving company. Their unethical practices, unprofessional behavior, and lack of accountability make them a terrible choice for anyone seeking a stress-free move. Also Jennifer in the office was an absolute nightmare to deal with. As she was VERY rude and unprofessional and that's only when you could actually get a response from her. Save yourself the headache and look elsewhere.

Move size: Partial Move Service cost: $6238

Upon delivery day, the driver must have called me to let me know that he was running late at least three or four times. And this was after he called me every other day weeks prior saying the delivery would be postponed. I understood there was a window and not everything is going to be exactly on the dot but I reserved a storage unit and they canceled on me several times and then raised my rate because the delivery kept changing. My scheduled delivery was January 28 and I received my things February 23-that’s a big window. Back to the delivery driver-his excuse for being late was that his partner fell off the truck and broke his leg and that is why he showed up alone with a young boy, probably his son, who didn’t even look old enough to be working age. When my things were originally picked up, they had a crew of maybe five or six people and they were pretty efficient and worked very quickly. This man now was by himself and had to move my things alone so I asked him where the rest of the crew was and he again told me that his partner fell off the truck and broke his leg. He then complained over and over again about how my unit was on the second floor when there was an elevator and I also explained when I booked everything. He had me assisting him with moving things and holding doors open. I mean why did I pay a moving company if I was to be put to work? He asked me several times if anyone was meeting me which I should have had someone with me, but I did not. He asked me many times if I had a boyfriend. He then hustled me for an extra $150 and made me go to the bank and get it or else he was going to drive away with my things. At this point I just wanted my stuff so I paid him. He also tried to get an additional 150 out of me claiming the entrance was not within the correct footage which is completely wrong. I was there earlier with the manager of the unit and we measured and also they have moves with 18 wheelers and big, moving companies every single day and there’s never an issue he was just trying to hustle me. He kept complaining and complaining the entire time about how long the move was going to take him, and that he had other things to do. Meanwhile, there was no one else’s stuff on the truck. I seem to have been the last stop. He packed the elevator with my belongings and asked me to step inside the elevator with him I said no thank you I can wait for the next elevator and he kept saying why are you scared? What do you think I’m gonna do to you? By the way, it was about four hours of his sexual comments and abuse. Upon noticing that a few items were damaged, he told me to write down on the slip what was damaged and to text the person who set up the delivery. When it came time to sign the papers, he went back in the truck and moved it in front of the security camera. This is where the manager came out and asked me if I was OK because he wanted to know why he needed to move the truck. I stood purposefully in front of the main entrance and said let’s sign the paperwork here he said no come with me. He started walking away where the truck was blocking the camera. At that point, I said no we’re signing over here. I don’t know what he was up to or what he was intending, but it was really disgusting how I was treated and if I was there with someone else, I highly doubt he would’ve acted that way.

Move size: 1 Bedroom Home Service cost: $6000

Best relocation experience from NJ to NYC I have ever had! Worth every penny! This team were total professionals movers. They arrived on time, worked quickly, and communicated with me every step of the way. I had a lot of boxes and some big pieces of furniture, but they managed to get everything down 3 flights of stairs and up 6 more flights. I was very impressed! I highly recommend Northern Elite Van Lines for all of your moving needs, and know that you're in good hands.

Move size: 2 Bedroom Home Service cost: $3480

We moved with Northern Elite Van Lines from a ground floor apartment to a 6th floor elevator building and we had the best experience. The guys were on time, professional and worked efficiently. They took great care to pack our belongings in the moving truck and make sure that everything was properly strapped and secured in the truck for the hour drive on the expressway. Not one item was scratched or broken. When we move again we will absolutely use Northern Elite Van Lines again.

Move size: 3 Bedroom Home Service cost: $7450

I have used Northern World class Van Lines two times presently, most as of late last end of the week to move from NJ to New York City. They were sensational the twice. I can't suggest them more. They stacked up my whole room - what might be compared to a studio apartment - in one hour and unloaded it in a similar measure of time. Everything is exceptionally straight forward and simple with them - there were no secret charges. They showed up quickly at 9am straightaway to begin the move. Each of the three of the movers were extremely kind and conscious.

Move size: 3 Bedroom Home Service cost: $4370