OM van Lines

Now that I have arrived in Santa Fe and gathered my thoughts, I can safely say that OM Van Lines is absolutely, 100%, a bait and switch operation. They outright lie as well as lie by omission. My original quote was $4,200 to move a small one bedroom apartment from Suffern, NY to Santa Fe, NM. My final bill was over $7,000. That's a 65% above the original quote. You may think I made a mistake or didn't understand how much stuff I was moving, but you would be wrong. I sent them photos and dimensions of everything I wanted moved. That's how they arrived at their original quote! The only mistake I made was signing a contract with these manipulative, deceitful scammers. Their business survives only because they count on clients apathy once their items have been delivered. NOT THIS TIME! I have no misapprehensions that I will ever see a dime from these shysters but I can certainly share my experience. This company doesn't have the integrity to address this. When I complained, they were rude, threatening, and disrespectful, and didn't want to hear it. They actually tried to explain how difficult it was operating a moving company, and Santa Fe was REALLY far away. Well, as far as I know, Santa Fe didn't get further away from NY after they gave me the original quote. When they come to your home to pick up your stuff, they know they have you between a rock and a hard place and have no problem taking advantage of you. William, Charlee, Lisa Marie, are not nice people and the owner of this company should be ashamed of themselves. If I guy named Igor comes to your door to pick up your stuff, shut it immediately. You're about to be screwed. I'm preparing letters and evidence for attorneys general in NJ and FL and transportation authorities, TO START. I have much more to share but I'll let the investigators handle that.

Move size: 1 Bedroom Home Service cost: $7000

I unfortunately am living and learning the hard way. I hired this company for a pack and move from Central PA to Central OH. I worked with Frank T., who seemed like a decent human being trying to do right and provide a solid service, even quite considerate and friendly with what seemed like sincere concern for helping with our move. I was quoted at right at $10k to pack and move the belongings from our 3-story townhome and our storage unit.

I had expressed concern multiple times about the space and that I was worried it might not be enough. Frank reassured me multiple times, as recently as 3 days prior, that I was in good hands and that we were all set.

When the movers arrived (5 men) I was told pretty quickly that my amount would be more before we even fully loaded my storage unit, likely $15k based on volume. Of course this was irritating and an expensive increase, but we were partially loaded and I was just ready to get the move over with. After getting back to the house and continuing the load, they ended up having to go rent an additional U-haul to fit all the items and handed me a bill for $23k. Not only was that more than double the estimated cost, it was after 6 and there was no way to get a wire or anything set up. So I ended up having to wait until the next morning to be able to pay it (which mind you, I had paid before 8 am). I do want to say here though, the team of movers I had were fabulous. They were kind, efficient, thorough and hard working (the only positive of this experience).

The move occurred on Monday with the expectation of delivery on Wednesday. I see an email Tuesday in the afternoon with an urgent message that my payment hasn’t been received. I call and Michelle informs me that because they were expecting a wire transfer they didn’t see my $11k credit card payment. Mind you, I’m getting this “urgent email” 8 hours after the payment had already been made. But due to this delay, which was their fault, suddenly my delivery date gets moved to Friday-Saturday. In this time frame I had also disputed the charged amount and shared my displeasure to which nothing was done. Initially Michelle was professional and still kind in her emails, by the end of our interactions she was rude, hostile and honestly, negligent about my concerns. As a person who works in customer service, her demeanor was less than impressive. Although, I imagine she spends her entire day dealing with angry people based on their garbage business structure, so maybe she’s hanging on by a thread herself. But either way, a horrific service experience.

Yesterday I get notified that our delivery will take place on Friday between 12 and 5. Then at 11, Michelle calls to tell me they had a cancellation for a delivery and my truck can deliver at 3 pm. Seemed odd since I’m at least 7.5 hours from their location in NJ, but I was ready to be done with them so I agreed. We were at the new house ready for them at 3, the truck doesn’t arrive until 4:45, no communication at all from him, but a man shows up at the house who had received a last minute call from the driver that he needed some help on a delivery. They had posted a Craigslist ad for help! This “professional moving company” was seeking out strangers to come into my home and handle my things. Absolutely unacceptable. I called to talk to Michelle about this and was completely dismissed. The driver spoke broken English at best and the actual person with him spoke even less. I had to pay cash and he wanted it immediately before even opening the truck up. He was rude, standoffish and even recounted the money I counted right in front of him. The two men he hired basically off of Craigslist (who fortunately turned out to be very helpful) did 10x more work than the driver, and based on the loud argument at the end of my driveway, he didn’t pay them well either.

Not all of my stuff was rebuilt, boxes were damaged, there was 0 care with the items and helping them get to their proper home, and the unprofessionalism across the board was nauseating.

Not only do I feel bamboozled, I am out a tremendous amount of money that I hope I can fight back for, but what an awful, awful experience. Save yourself the pain, hassle, financial distress and horrible experience. Avoid this company at all costs. Their business practice is garbage and I can assure you, you deserve better.

Move size: 4+ Bedroom Home Service cost: $23000

Avoid this company. My recent move with OM Van Lines was one of the most stressful and costly experiences I’ve had.

I received a binding estimate after providing a full room-by-room inventory and measurements. The company confirmed twice — including the day before pickup — that my shipment was still within the original estimate.

On moving day, the crew began loading without presenting any revised estimate. Only after the truck was fully loaded did the foreman provide a new “binding estimate” that was $2,000 higher than the original. I was told that if I did not sign and pay immediately, my belongings would be unloaded and left outside rather than brought back inside.

At delivery, I was charged an additional fee, and several items were damaged, including electronics, furniture, rugs, and household goods. Because I had to pay more than expected at pickup, I declined the optional insurance coverage.

I attempted to resolve these issues directly with the company, but they only offered small “goodwill” amounts that did not reflect the extra charges or damaged items. I ultimately filed formal complaints with state and federal agencies.

I rarely leave negative reviews, but I believe consumers should be aware of this experience. Based on how my move was handled from start to finish, I cannot recommend OM Van Lines.

Move size: 2 Bedroom Home Service cost: $6500

I was contacted by too many to name companies when I went online looking for a moving company. It was fate that I answered the call from OM Van Lines. The Rep that I spoke with was very informative, transparent as well as knowledged. She guided me thru the process efficiently and thoroughly taking my inventory. It was explained to me that the cost of the move was based on the space utilized on the truck and that it was imperative that I include absolutely everything that I was moving. I was very pleased and moved forward with a deposit on first contact, that's how confident I was with her proficiency. The rest of the moving process went exactly as she explained. Other people that contacted me from the company were just as informative and kind. I recommend OM Van Lines as a Moving Company and will share their name with family and friends that need moving services in the future. Thank You OM Van Lines for facilitating a wonderful moving experience. ⭐⭐⭐⭐⭐

Move size: 2 Bedroom Home Service cost: $3250

My sales rep Michelle was upfront direct and gave me all the info from the beginning so that we did not have any surprises. The price of the move was not the lowest and was not the most expensive. We wanted a mover that will provide us with a good price but not to take away from the service . I have learned From past experiences that you get what you pay for. The drivers arrived went over the contract with us and explained everything that was going to happen from the beginning. They even explained the delivery and time frames which we didn’t like much but of course realistically it’s not only our stuff and explained the moving

Logistics which made sense, thanks Om Vanlines crew for making my moving experience a great one I will definitely recommend to family and friends that may need to move in the future.

My move was from Miami to Texas

Move size: 3 Bedroom Home Service cost: $6953

This company was called to do a job through a broker. First, the team picking up the items stated they didn't need to see the inventory list - they determined cost by where the boxes go to in their truck. They doubled the cubic feet that my first move of the same items was costing an additional $1,500. Besides issues with the broker, the movers finally showed up in Peoria, Illinois at 8:30 at night. They said they never moved the size couch before (queen size sleeper couch). They then proceeded to damage the vinyl tile, scuff and damage walls, and tore the material on one corner of the couch. They thankfully put together the bedroom set, but left all the other furniture items still wrapped in paper and plastic.

Trying to get anywhere with them was horrible, one of the customer service reps (Samantha) was the only person who seemed to want to help. I kept questioning why the cubic feet would double, no response. Everything is pushed off to someone else and you the consumer are left with a larger amount of money being put out. I sent an email with pictures of the damage and got no response, until finally I called to get an update and was told to go to another website to submit my claim. Again, this was sent to them at their email and nobody had the time to get back to me.

Again, BEWARE of them, BEWARE of brokers.

Move size: 1 Bedroom Home Service cost: $5070

I had a small and easy move. No steps and no furniture. I Taked with Gary Rogers and he set the whole thing up. They got the deposit, The day of move, what they are moving. It was too good to be true. It was too simple. Until 5 days before the move. I get a call from someone at OM or is a driver. He said that they canceled the move and returned my deposit. Gave no reason. I called Gary Rogers up to ask what is going on. He said maybe one of the trucks broke down. But he said I call a few other places for you. This guy said this. He was going to call other moving companies for me. Why not tell me what happened. Or see why. Because he can't. He does not actually work from OM. He just gets the jobs. He priced my job too low. The drivers would make no money, so they canceled it. There is a lot of bait and switch with movers. Buyer beware. They might work out for you if it and expensive move. But not a small move.

Move size: Partial Move Service cost: $1800

I will first start with the positive of this company. Gary the salesman was very polite and responded promptly to my phone call. The movers were great on both the NJ end and Alabama end. Aside from that, Steer clear of this company.

On the day of the move after packing all of our belongings onto the truck, they told us that it was going to be double what they estimated.

They low ball estimates to get you to go with their company.

Although Gary was very nice and followed through on all of my questions, at the end of the day he's just another shady salesman.

Their customer service representative was not any better. Michele from customer service refused to acknowledge their estimate was not even in the ballpark of what it should have been. She actually said that it should have been even higher than double the amount. We are reasonable people and understand that an estimate can change, but never by that amount. We were held hostage with no other way to get our belongings to Alabama.

So, if you want to use this dishonest company good luck. It has been two weeks, and we are still waiting for our sales rep to get back to us.

Move size: 2 Bedroom Home Service cost: $7200