Navistar Van Lines LLC

We had scheduled our move from Twin Cities, MN to Austin, TX.

The delivery was delayed by not days but by weeks. Recliners were damaged and refund process needed to sign a letter in front of Notary and check thats placed on 'HOLD' since they want to confirm its made to correct person! Been calling them for months to have refund check out of hold to deposit at bank. No one from Customer Service will answer or return calls to verify details to remove said hold. This has been ongoing for 4 months now!!!

Nothing short of malpractices! Rent a UHAUL and drive yourself!. RUN AWAY from this company.

Move size: 4+ Bedroom Home Service cost: $9500

I was contacted by Christopher from Navistar about a moving quote. Of course they had the best one, and he pushed for me to lock in the lowest rate they had. This was in February of 2022, and I had no clue when our move would actually take place. I continuously asked him over and over again what would happen if I didn't move with their company? Christopher said I would be refunded every penny and to help set me at ease, he added it in to the contract. The standard is that you have to cancel in 72 hours, but he wanted me to be able to take advantage of this great rate, so he wrote this exception in to the contract.

I have this written in to my contract estimates three times, and written in text, and given in verbal promises that ALL of my deposit would be refunded at any time if I chose not move with Navistar. As soon as it came time for us to give the deposit, the line and promises about my "full refund" disappeared.

During my quality check before the move, I found out that over half my inventory had disappeared (probably how my rate and cost was so easy to keep so low). As I went through the inventory list with Steve, I got extremely worried about the price, and at the end, found out that the cost of the move had DOUBLED. I now owed an additional deposit.

I tried to get ahold of Christopher or Steve and was unable to. I found another moving company that was able to accommodate my needs within two days and called Navistar to ensure my move with them was cancelled and to initiate my refund.

Surprise surprise, the customer service rep I spoke to, Michelle, (who needs to learn how to actually work in customer service) basically told me good luck, I didn't cancel in 72 hours, it didn't matter what I was told anywhere, I wasn't getting any money back.

After the weekend I called Christopher, actually got ahold of him, and his whole attitude had changed. He was rude and basically accused me of lying. I reminded him of what he had told me and said the equivalent of "nope, I never said that, show me where you saw that, it's not there." He transferred me to billing, who was a most awful woman. She talked and yelled over me, and finally hung up on me.

I haven't received any of my deposit back. My phone number is blocked from calling the company. I tried disputing with my bank but because of the way Navistar processed the payment my bank can't / won't do anything about it. They originally wanted me to pay with Zelle, Venmo, or another cash app. When I refused and said I wanted to pay with a card or something like that, I was given the option of an ACH online. It was processed like I had handed over my check book.

DO NOT hire Navistar Van Lines. They only care about getting money, will not stick to anything they say to you, and you will have no recourse once your money is in their hands.

Move size: 3 Bedroom Home Service cost: $2738

This was the worst experience I have ever had in my life. Customer Service are liars, I initially ask how long was the company in business and was advised over 10 years and found out it was less than a year. Secondly, they gave me a quote that suppose to accommodate my one bedroom and once the contractors arrived it was only enough room for the boxes and no furniture. I had to pay an additional $900.00. My total for a 1 bedroom was 3000. Nearly every piece of furniture I had was damaged. They will ask you when do you want your furniture, knowingly they would use the deliver date to the full extent of the contract. PLEASE READ YOUR CONTRACT-DO NOT TRUST CUSTOMER SERVICE.-DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $3000

They told me the drivers would be able to take apart furniture, wrap delicate items and pack items in boxes. The drivers showed up with nothing..no supplies at all. They said that was not there responsibilit. Navistar said it would be 4-6 days from the day they pick up to the day they deliver. That was untrue. The driver that showed up (in the van) said 3 weeks of we were lucky and our items would be held in a storage warehouse for now. He didn't even know the name of the carrier that would eventually hopefully transport our belongings. Our quote was for a 2 bedroom home. The driver showed up in a small cargo van and told us it would take at least 2-3 trips for him to shuttle our belongings to this unknown warehouse. Our bedframe wouldn't even fit in their van. When the driver showed up he had a price that was $500 more than my quote. Navistar was supposed to call 1 week before pick up to finalize an inventory list. They never called. I had to call them the day before our pick up date to see if they were even still coming. Nothing Navistar promised us or quoted us was given to us. When I called customer service they were extremely rude and refused to make it right in any way! We paid a $1965 deposit they refused to refund even though they did not provide the service they contracted with us. I would never recomend anyone to ever use Navistar Van Lines LLC.

Move size: 2 Bedroom Home Service cost: $3485

I hired this company a month ago for a move from Az to Tx. The sales guy Jason Fraiser told me he’d help me with any questions during this process. I paid deposit and got it all set up but a few days later I had questions. Reached out to Jason and got no response. I requested the date of the 17th of January. I was called on the 14th to tell me the driver can only pick up on the 16th and they would be here between 8 and 10. I really had no choice so I agreed. Here we are Sunday morning driver isn’t here yet and every number I dial I can’t get to a live person. We have paid for hotels and have already changed our schedules for this. Very inconvenient don’t use this company.

They showed an hour late!

Absolutely do not use this company they are brokers and they are not the company that transports your belongings. After they packed everything up my quote went from 5777 to over 9 thousand dollars. The company they had move us was called USA Logistics. They have an awful ratings and every review from customers experiences are the same as ours. I was told by Navistar that they drive our stuff right to the property but that’s not true. It could take up to 21 days for us to get our stuff … If we even get it at all.

We got our stuff and there is items missing. This company as well as the awful companies they hired are not interested in helping me with our missing items.

AVOID THIS COMPANY!!! FIND A COMPANY THATS NOT A BROKER!!

Move size: 3 Bedroom Home Service cost: $9000

If negative zero stars were an option it would be more accurate. Completely Crooked!!!I have ABSOLUTELY no idea how this company got this many 5 star reviews. Fake reviews??? Most of these so called "great" reviews have been made in the last month or so. If you also notice the reviews are days apart or multiple 5 star reviews on the same day which seems fishy to me. DO NOT HIRE THIS COMPANY. First, please understand these people are brokers. They hire other companies to move you and it is not clearly stated. Secondly, READ your contract! We hired Navistar to move our son from Las Vegas to Colorado. We gave them two dates for the move and it was stated in the contract. We were told that they would provide all packing materials however when my son spoke with a representative a week later he was told they would pack everything but he was responsible for supplying the packing materials (boxes, bubble wrap, etc. ). The week of the move they called us two days before our agreed upon date and said that they needed to come a day early due to conflicts in their schedule. We weren't happy but our son made arrangements to sleep in a hotel because all of his furniture was packed up already, his wife was pregnant, and he wasn't able to leave a day early. Then an hour before the movers were due to arrive Navistar called and said they had double booked and now the movers would not be there until two day LATER than agreed upon. My son spoke with a woman named, Tracy(?) and explained that he had just wasted money on a hotel room because they said they would be early and now they are stating that they will be two days later?! The Navistar representative was less than helpful and basically stated that we would not get our deposit back if we canceled. Moving two days later than the agreed upon dates wasn't possible because my son's move out date was not flexible. We had to cancel our move with Navistar and rent a Uhaul truck and move our son ourselves. We had already given this company a $1,300 deposit. They will not refund our money. Please read your contract carefully if you are thinking of hiring this company. The requested moving dates are listed at the beginning of the contract however the way that it is written is that they can show up 4 days prior or 4 days later. I personally think this is a scam. What moving company runs there company this way? This was not due to weather. This was due to poor scheduling and a complete lack of professionalism. Just wanted to give everyone a heads up and prevent this business from cheating others. Here are some links to other consumers that have had similar experiences with this crooked company. I have included links below to some of the other negative reviews because they seem to have flooded the internet with false reviews. They all have had similar experiences to ours.

*** They also DO NOT ACCEPT credit cards! Why? Maybe because you can dispute the charges??? They use Zelle, Venmo, or cash. (yeah we should have been more wary :( )

https://verifiedmovers.com/long-distance-moving-companies/company/navistar-van-lines-2/

https://verifiedmovers.com/long-distance-moving-companies/company/navistar-van-lines/

https://www.mymovingreviews.com/movers/navistar-van-lines-llc-32873

https://www.consumeraffairs.com/homeowners/international-van-lines.html

Move size: 1 Bedroom Home Service cost: $3900

I hired this company after reading the reviews and I must say I am very disappointed. Our stuff was loaded by a subcontractor crew who reaked of pot and they loaded our stuff on a Uhaul- took it to Denver to lord knows where, unloaded it in a warehouse when we were told it was going on a truck directly coming to Florida. This was on the 23rd of January. It was suppose to b here by the 31st and now it is 2/7 and no word on where it is or when it will be here. The communication from Navistar and the sub contractor company they use is been next to nothing. Haven't heard from anyone in almost a week. When I completed the contract they never said anything about sub contractors. They have taken a deposit, then payment when they picked up and nothing!!!!!! The attorney generals of both states will be looking into this further.

Move size: 2 Bedroom Home Service cost: $7000

Dustin set up moves for myself from WI to FL and my daughter from WI to NC. They told us one quantity and price, sent us both contracts then had to send new contracts which we were told were same, but info switched. drivers showed a day late, told us had to pay cash and $950 more bc dustin estimate wrong. Dustin said it’d take 3 days to deliver and he won’t answer phone, customer service said they’re done - call driver and we have nothing delivered and don’t know when or IF we will get our possessions. STOLE $1300 from my daughter!!! ABSOLUTE CROOKS!! BEWARE.

Also, when we asked Dustin about bad reviews he said - “those were just cheapskates that didn’t want to pay”. lol. WORST EXPERIENCE EVER.

We are in Florida, no clothes, no furniture, no NOTHING. We have 3 days of clothes, 2 towels, toiletries. We don’t have utensils, plates, bowls, pans, sheets, beds, etc. The Navistar customer service knows they got their money so could care less that our property isn’t delivered.

Then, even though contract with navistar, they didn’t answer me to tell me how much money they needed at pickup. then i found out needed cashiers check so got one. mover wouldn’t move bc had to be cash for them????? then $950 more and what about contract with navistar??? who knows!!!

GO WITH A LOCAL COMPANY THAT DELIVERS THEMSELVES! DO NOT GO WITH A BROKER LIKE THESE UNSCRUPULOUS PEOPLE.

WORST EXPERIENCE EVER!

Move size: 2 Bedroom Home Service cost: $2800

My initial reaction to this company was wow, really awesome guy. Nicholas promised he would take care of us. I should have known when he asked me for a deposit via Zelle. It was a pretty hefty deposit to boot. About 48hrs into the process my intuition told me different. So, I emailed all staff that I needed to, only to be told that my move could not be cancelled due to the fact that they (NaviStar) had used their company credit card to put a deposit down on my behalf at no cost to me. Wait! Doesn't one have rights when utilizing a credit card? Anyway, I allowed Nicholas to ensure me that everything was on track and to TRUST him that everything would be fine. Well I missed my window of opportunity to get anything back from my deposit. NaviStar said I could use it towards another move of a future date...really, I am leaving CONUS. Front office staff were great in protecting their sales person, one even went as far as staying that Nicholas did his job by keeping me from cancelling my estimate within the 72hr window. I really never had a chance at getting anything back once I released the funds via Zelle. Like my bank said, use Zelle only for friends and family. NaviStar is neither.

For those of you looking for reputable moving company, do your research. TRUST NO ONE that asks you for a deposit via Zelle. Ask them for their acceptable payment method. If they do not take your CC or ACH info, move the heck on.

4.1 star rating...really? How????

Move size: Partial Move Service cost: $4621

I had a small job 400 cubic feet. The drive showed up alone without any help to load the truck. This is a service that I paid for was loading. When you call support they say that its not their problem and that we shouldn't have help load the truck. When I explained to the agent that the driver was alone they said he was a professional and it was not their problem. They also hid the delviery window . The driver showed up and said it would be 21 days to make it 800 miles. When I was speaking to the sales agent they confirmed it would be there in 3-5 days and I have it via text from the sales agent. Navistar backed out of it and said they are just the broker and they are not responsible for what the sales people said. There is no accountability. Navistar failed to hold up their end of the contract.

Move size: Studio Service cost: $1900

DON’T go with this company!! These people are scammers! They’ll give you a quote making it seem like you’re getting a good deal then close to move in date, they’ll try to get more money from you, then refuse to give the money you already paid back because they “misquoted”. They refused to move my furniture and won’t give me my 2k back after I was told the quote given would move all my furniture! They claimed it wasn’t true and there’s nothing they can do so now I had to unpack everything I just packed because they refused to help. In the process of looking into a lawsuit to hopefully get back what I paid when after I was lied to. STAY FAR AWAY FROM THIS PLACE!!!!!

Move size: 2 Bedroom Home Service cost: $2200

If I could give them no stars, I would. This is a scammer broker who is not a real moving company. They were incorporated as a broker in August 2021. So, fly by night. They are NOT a mover, but registered as a broker. So, someone else will show up to move it, if at all. The salesperson lied about that to me, and was evasive about owning their trucks and storage facilities.

Second, after finally getting a signed version of my contract, they claim they can keep you deposit if you critize them on social media because I agreed to it. I didn't, and they slip that in to keep it. The FTC, AND the state of Floriday have both made that illegal.

I signed up with them and zelled them $2355 as a deposit based on their website and representations by the broker. My bad. I figured out that I was scammed in an hour of looking at theirwebsite and I asked to cancel it. The salesperson stalled and said that accounting was closed, but he'd reverse it on Monday. Then he disappeared. On Tuesday, he said, oh too bad you are on the hook.

After fighting with them a couple of times, I posted a bad review on this site. We made a deal that if I removed it, they'd return my deposit. 8 weeks later, nothing. They sent it on March 10th, but seeing that my mail was being scanned and forwarded to our new address, the post service said it was very unlikely they lost it. I'm reposting. Stay away from these people. I'm going to file an FTC compliant, and probably have to sue this fly-by-night place in Florida. I will also file a better business bureau compliant. Stay, stay away from these awful lying people.

Move size: 4+ Bedroom Home Service cost: $2355

Quoted 1 price only to be told we owed more at pick up, price doubled. The increase in cost appears to be part of the “Bait and Switch” tactic. At drop off (12:45AM), driver wanted extra money to deliver inside house. Steps would be an additional $75.00, sidewalk to the front of the house would also be additional. When I spoke to the driver to explain I did not have Apple pay and needed the items in the house, he just laughed. It was Apple pay only or leave in the garage. Customer service was horrible all around. Communication between the company and the move team was terrible. They do not even deserve 1 star. DO NOT USE THIS COMPANY EVER!

Move size: Studio Service cost: $7500

Forgot to put a cedar chest on my inventory was charge and extra $200 for 100 cubic feet for the chest!!! Asked if I didn’t use this amount would I receive my money back??? No, Cause I added it later… started out at $1900 then $2300(fuel costs) then all said and done almost $2700 !!! They got my my first amount of money…$864 and I will never see it probably again!!! A bunch of crooks!!! Started out with Sean and then matt and driver had no idea who I was talking about and then to write money order to “Chen” no last name oh and let’s not forget $75 just to drive to storage building that driver said he knew nothing about!!!! 2 miles to storage!!!! Never again!!! Fired them before they got any more money!!!!

Move size: 3 Bedroom Home Service cost: $2700

Anthony Bucco call And keep me on the phone over an hr, when I told him. I want to get a quote from other companies. He lower the price, I did not want to pay for the deposit because of the contract. The manager promise me, he will give me every penny if I give him 5 days notice. When I called To cancel on the 24 of March, 2022. The customer representative manager Angelica state “ I won’t give you back the money” I told her I’m going to sue the company. She state “ good luck with that”. Navistarvanlines called and I spoke with Sarah Coppola asked me to remove the review, they will give me my money. John Capputo sent me a fake check via electronic, I never received the money. I called my bank the money never goes to my bank account. Do not do business with Navistarvanlines, scammer, scammer, scammer

Move size: 2 Bedroom Home Service cost: $2800

Navistar Van Lines will not leave me alone! We never even reached out to them but somehow they got my contact info and regardless of what I tell them they continue the harassment. I have sent word to the company office and they apparently lack the common sense and decency to stop their sales staff from blatantly annoying me. As least three different reps (Peter, Michelle, and Christopher Morris the supervisor), have sent me texts and emails every two or three days since mid April. I told them right from the start to STOP TEXTING, and that we are NOT INTERESTED. We never even contacted them in the first place! I even stated that we already had another company booked. I have ended up blocking 4 different numbers and they STILL persist in spamming my phone.

Apparently Navistar has no idea what they are doing, even at the most basic level of customer service. I would never trust any company that was this desperately unprofessional, and this clueless on even the most simple levels of communication . .. Like NO means NO.

Avoid Navistar!

Move size: 2 Bedroom Home Service cost: $90

I will give them 0 stars if i Can All the fake reviews dont believe them and their customer service is so unresponsive…. I was given an estimate for x amount and I told them the number of boxes I had( I gave extra number of boxes to be added just to be on the safe side) but had lot less than the ones I told still Inwas over charged when the driver came to pick up.

And on the delivery day when the driver opened the truck my heart skipped as it was packed to the T and pretty sure the items were damaged as were mine..: My tv was broken, lamps were broken all the boxes which were marked as fragile are torn with the contents flying around the truck…. And on top of it the customer service doesnt respond to the calls to claim damage….. never recommend it never ever to any one I am complaining to the BBB

Move size: 3 Bedroom Home Service cost: $5200

Please stay away from this company. The estimates they send are just lies, I had to do my moving in 2 phases, THE TOTAL WAS AROUND $5,000, but with the "EXTRAS" are $9,000. Phase 1 ,first pick up, was on June 7th, today is July 14th and no idea where is my stuff, the charged me almost double because is a "special Murphy bed" and they charge me 300 cf for the Murphy bed with obviously it doesn't have that volume. When I call them always there is a rude lady and said the carrier will contact me n the next 24-48 hours, I´ve never been contacted, no reasons, and now they identify my number and they are not answering my calls.

Since I was having a bad experience I tried to cancel Phase 2 but they said that they don't make any refunds on the deposit, so I had to continue with the phase 2, the pick up was on July 10th, I ask to please deliver the furniture on an specific Saturday July 23rd, but now they are saying that they need to deliver on July 16th or they will charge me more. On the estimates on this phase completely false as well, they they were charging me a binding fee or origin destination fee os $2,000 and magically now is $3,000. I call to ask why and the answer was because I had included 7 plastic bins containers and 2 kids bikes, so I told that rude lady that just speaks loud and don't hear reasons that they didn't pick up the 7 bins nor the bikes so it is not true and they didn't ask for authorization to increase that value or explained to me.

This has been the worst experience that I ever had in my life with a supplier, stay away from this company, the OTHER REVIEWS HAS BEEN MADE BY THEM.

Move size: 3 Bedroom Home Service cost: $9000

I have been speaking with one of your representatives and inquiring about you guys helping with our move. I have spoken with him already and today he sent me a text at a busy time. You can just read what was said. I was trying to read his text he sent this morning while unlocking my apartment and dealing with two kids and I accidentally sent hit a “haha” react because I have a iPhone. These accidents happen a lot but this is what your associate sent me immediately instead of approaching the matter in a better way.

I’m sorry your associate was rude and immature and I would not like to do business with you all.

Move size: 3 Bedroom Home Service cost: $3000

Do not use Navistar! When I spoke with them to receive my quote I was really hopeful. They gave the best quote and the rep was very friendly and helpful. I gave them the details of the move and explained I had to be out no later than 7/31. I could do earlier but no later than that date. They said that was no problem and we got everything set up to have my move out date set up for that date, or so I thought. READ YOUR CONTRACT. Little did I know they slipped into my contract that my pick up date would be 7/31 or 8/1 until I received a phone call stating I was on schedule for pick up being on 8/1. When I explained to them that this was not what I discussed and I needed to be out no later than 7/31 they told me too bad my contract had been signed and I had agreed to a pickup of 8/1. So I was stuck with moving out later than I was supposed to be and had to tell my renters they could not move in until 8/1.

Then came the day I was was supposed to have Navistar show up. I was told they would be here anywhere between 8 am and 12 pm and they would call 30 mins prior to arriving. So I waited and waited and waited all morning on 8/1. I never received a phone call, a message and they never showed up. So I called the company to find out where my moving truck was. Customer service said that the truck had already moved on because they had tried to call me and I hadn’t answered so now I would have to wait for a new truck to come between 8/2 and 8/4. I told them I never received any phone call, message and they never came by they house as I had been there all day and I could show them my phone log. They said too bad the truck was already gone and I would have to wait. I explained that I was supposed to be out of the house the day prior and could not wait several more days just because their driver didn’t come. Again they said too bad and they would have to reschedule me. They broke their contract and I’m the one who’s screwed. I have no moving van, can’t get refunded and can’t have my new renters move in.

They won’t even try to get a truck sent today. Don’t use them!!

Move size: 2 Bedroom Home Service cost: $2800

Run they are amazing when they want your business. Do yourself a favor and filter the reviews on google to the least star reviews, the truth is there!

Let’s start with the contract, please read every part of it thoroughly! Ethan was my sales person who took account of every single item I was taking. Room furniture a living room and 30 boxes! They quoted me and advised they were the moving company themselves!

Surprise day of move I was moved by stop and move company. Secondary company!!! Stop and move advised the quoted amount wasn’t enough and needed $3000 more. The driver stated he has had this issue with Navistar before.

I was in tears i repeatedly called until someone answered which wasn’t an issue when they took my money. I was advised to stop calling and sent to customer care.

Michelle answered, stating my fault even though they (navistar) noted a complete inventory of my items contract attached! She basically stated take the quote or wait for a refund of my $1500 down payment! Well I had no choice as I had to move by that date!

I called after finally settling in(items delivered by a third party)!!spoke to Michelle which is extremely rude and she began saying the contract didn’t say a couch which I advised her to look at the original contract with the same pricing which her rebuttal was oh well we advised its an estimate, same tone of no concern or care! Once I stated I was recording her and her horrible service she ended the call and sent a email, attached

Please avoid this company!

Complete scam

Also these great reviews that I thought were legit are fake! Click the review and see if they have prior legit reviews.. answer is no!

Also this is not a BBB accredited company!

Full review and TikTok up now.

Right idea wrong person!

Move size: 1 Bedroom Home Service cost: $3000