Executive Van Lines LLC

Hopefully Executive Van Lines do not EVER open under another name!! They are ABSOLUTELY HORRIBLE! LONG STORY SHORT....sent the Bbb Worst Rated company to get our stuff and move us from Indiana to Georgia. Took over 3 weeks and 100 phone calls to finally get everything we owned from them. Every box was broke down, brand new desk broken, and numerous other broken items.

So many of our things are totally missing. These 2 companies owe us about $3000. Have called and written them both several times over the last year and a half with absolutely NO response.

Total Shit Show Company

Would not let me leave a 0 rating.

Move size: 3 Bedroom Home Service cost: $11000

I got a quote under 2k after telling them 2k was my max. The caller assured me i had plenty of space to add stuff since i was paying for 300 cubic square feet. He said I had room for more boxes and furniture if need be, even told me he was surprised that I was not moving that many things. After the call where I got a quote and made a deposit, there was literally no way to reach these people if you have any questions or want to update your inventory, besides the quality assurance call which is scheduled. They don’t give you the number. After getting my quality assurance call I added a yoga mat and 2 shoe boxes and one folded up beach chair yet my total rose by more than $300 above budget. I have moved before with 300 cubic square feet so I know what that looks like. When i asked him to try to understand the sudden increase in price after i was guaranteed i still had space. He told me they were a five star service and couldn’t just stuff my things into the truck, they had to leave space because they were liable for my goods.He told me either way I already paid for a deposit and could not back out now because they do not refund and he would not be refunding me my money. He gave me attitude when I tried to understand the increase in price and instead of answering my questions he increased his voice to tell me that I was questioning whether or not he was doing his job right when all I did was ask a question about my move and space. I asked him whether or not he was going to answer it and he put me on hold and transferred. But little did I know that this was only the beginning of their 1star service. My move was scheduled for the 26th to the 28th because I didn’t want delays or issues based on previous reviews so I scheduled it ahead. The caller even tried to persuade me to schedule it for a later date because he claimed they were a five star service and I had no need to schedule earlier because my appointments were guaranteed. LIES!!!! I got a call that my appointment would be for the 28th the day before. On the 28th the truck was nowhere to be found, I called and no one answered so this was a no call no show. I was only able to text there after hours services which did not get back to me on time until later. They postponed my pick up to the 29th after giving me guarantees, then on the 29th my pick up got postponed for the 30th after no one showed up. Then on the 30th they postponed it yet again to 31st after no one showed up. I was supposed to move from California to Texas. I already paid my rent for Texas next month and these people do not want to move my stuff after collecting my money. They gave guarantees and assurances that have not held up. To think they even tried to get me to postpone the move to a later date on some lie about being a 5 star service. They are not five star anything.I initially left a review detailing my full 0-Starr experience but I received a call less than 5 minutes after to take down my review, that I would be compensated within a week. This was April 19, 3 weeks ago.I have been patient with these people. I called their customer service to resolve the issue yet again after emailing them and the lady said “ my compensation was underway but because I had threatened to share my experience with the general public I will not be compensated”I asked her how is leaving a review a threat?if they gave a 5 star performance my review would not be seen as a threat but because they gave a 0 star experience and they know this,they’re threatening me to not share my experience.They have refused to compensate me and yet they threatened me to not share my experience which makes no sense.I was supposed to be compensated 3 weeks ago,I waited.She was disrespectful and rude. Not to mention I labeled my boxes keep up so they know what direction to leave them, the boxes were sideways and upside down even though they were clearly labeled

Move size: Partial Move Service cost: $3222

I signed a contract for a cross country move from Washington to Wisconsin. The price I was quoted was based on a 300 cu. foot move. I was very carful to pack my items within the contracted size. When the movers showed up, they told me I had 650 cu feet and would be charged an additional $5.50 per cubic foot. I knew I was right at 300 cu ft and 650 cu ft was a clear attempt to gouge me for more money. I called the owner of the moving truck and was told if I didn’t pay, he’d tell his guys to leave. I called Executive Van Lines to make a complaint and was told if I didn’t go through with the move, I’d lose my deposit. I was further concerned when I got a look inside the moving truck and saw how other peoples things were “packed” (photo included). I brought this to the attention of customer service at Executive Van Lines, going as far as sending photos, and was still told I’d lose my deposit if I didn’t go through with the move.

In order to get the price reduced I removed several pieces of large furniture, which included a dresser, two book cases, a storage rack, bedside table and a couple of lamps. After receiving my items in Wisconsin, my items had been poorly handled and with significant damage. I re-measured and photographed all my items. After being forced to get rid of several pieces of furniture, my move totaled 166 cu. feet. I was able to get a copy of the video footage showing all my items clearly being unloaded and confirms my inventory list. What’s more convenient is that I used standard moving boxes from Home Depot with the cubic footage of each size listed on their website. I have tried to contact the company with no success. My original move was contracted out for $2000. In the end, I paid $5500. I’ve already filed a complaint with the Florida Attorney General and Dept. of Agriculture and Consumer Services. If no resolution is made I will file a lawsuit.

Move size: Studio Service cost: $5500

We couldn't have asked for better service. They showed up on time and were keen to get started. After surveying what we had, they got straight to work loading up the truck. The prospect of a two-stop pick-up didn't faze them. On top of all that, it rained through most of the day. They took extra care to cover the furniture in blankets to prevent them from getting wet. The two guys were soaked from the rain and didn't complain once; they were more concerned about getting wet floors. They worked hard and wasted no time. I would recommend them to anyone and would not hesitate to work with them again.

Move size: 2 Bedroom Home Service cost: $3859

Moved from California to New York March 1st (currently March 20th and I still have not received my belongings). When they first reached out they let me know they ACCIDENTALLY left my TV at another delivery location... they asked if they should still deliver my stuff, I asked that they please get the tv first and then deliver... delivery was suppose to be today (3/20).. I got a call that they're headed my way but they only have 3 duffle bags of my stuff and have no idea where the rest of the stuff is...not to add I had to pay a fee for a large truck delivery in the city and when they guy called he said "I am just in a pick up truck can you come downstairs and get the stuff...." I told the driver I was not paying until he gave me all of my stuff... he said he would hold onto my duffle bags of clothes if I didn't PAY... ... I called executive van lines and Gavin (useless rep) hung UP ON ME. it has been 20 days, all my stuff is missing, I paid SO MUCH money for this shit. I will go to the ends of the world to make sure no one uses this company EVER again.

Move size: 1 Bedroom Home Service cost: $5000

Sales process seemed fair, company has good reviews. Sales rep, Tye, seemed awesome. I realized I was working with a broker, but Tye assured me he was my POC for entire move. Quote for $2400. About a week before the move, I had the "quality assurance" call with Mitch. He was late, wanted to reschedule for 8PM, I said no. He was clearly in a hurry - high pressure. Said that if I didn't agree to new price, he would just say that I had declined the "QA" call, so my inventory would be wrong. Said that if I didn't agree to new (+$900) quote, that they cannot meet the agreed upon date. Had to pay additional $500 "deposit" - he wasn't willing to work with me on inventory to get down to original quote, even though I feel the original cubic feet was the same. Tried calling Tye twice, never returned my calls. Called customer service, they were supposed to call me back today by noon. Still no call. I have no idea how this company has any good reviews. At this point, I just hope they show up to move my stuff. Payment is all cash/Zelle, so if I am screwed, I have no recourse. Beware!!

Move size: Partial Move Service cost: $3200

Was given a firm quote after telling agent that number of boxes wasn't correct. He said not to worry that number is estimate and they add extra amount for a quote. Told him we were concerned the 26 Ft. truck was not big enough but he said they would provide whatever the size was needed for this move and the quote was firm at $17,500. They asked for a deposit of 1/3 the total cost to reserve with another 1/3 at pick up and balance upon delivery. Cool with this as the quote was considerably less than other mover quotes. Called by QA two days before move and he asked us to count the number of boxes which we did and told him there was much more than the quoted amount but was assured by salesman that didn't affect price. QA person put me on hold and then came back saying that we were way over quoted amount and the new cost would be $26,000!!! Had us over a barrel because we had to vacate our house in 2 days so had no other options but to go forward. Were told the trucker would call us to arrange date and time of pick up. We decided to call trucker ahead and glad we did because they had the moving arrangements incorrect plus sounded like a very disconnected company and indicated there would be additional charges! We are now waiting for them to be here in another day and this is the worse moving experience we've ever encountered. DO NOT USE EXECUTIVE VAN LINES - THEY'RE A SCAM SO BEWARE.

Move size: 3 Bedroom Home Service cost: $26000