Navistar Van Lines LLC

I will give them 0 stars if i Can All the fake reviews dont believe them and their customer service is so unresponsive…. I was given an estimate for x amount and I told them the number of boxes I had( I gave extra number of boxes to be added just to be on the safe side) but had lot less than the ones I told still Inwas over charged when the driver came to pick up.

And on the delivery day when the driver opened the truck my heart skipped as it was packed to the T and pretty sure the items were damaged as were mine..: My tv was broken, lamps were broken all the boxes which were marked as fragile are torn with the contents flying around the truck…. And on top of it the customer service doesnt respond to the calls to claim damage….. never recommend it never ever to any one I am complaining to the BBB

Move size: 3 Bedroom Home Service cost: $5200

Please stay away from this company. The estimates they send are just lies, I had to do my moving in 2 phases, THE TOTAL WAS AROUND $5,000, but with the "EXTRAS" are $9,000. Phase 1 ,first pick up, was on June 7th, today is July 14th and no idea where is my stuff, the charged me almost double because is a "special Murphy bed" and they charge me 300 cf for the Murphy bed with obviously it doesn't have that volume. When I call them always there is a rude lady and said the carrier will contact me n the next 24-48 hours, I´ve never been contacted, no reasons, and now they identify my number and they are not answering my calls.

Since I was having a bad experience I tried to cancel Phase 2 but they said that they don't make any refunds on the deposit, so I had to continue with the phase 2, the pick up was on July 10th, I ask to please deliver the furniture on an specific Saturday July 23rd, but now they are saying that they need to deliver on July 16th or they will charge me more. On the estimates on this phase completely false as well, they they were charging me a binding fee or origin destination fee os $2,000 and magically now is $3,000. I call to ask why and the answer was because I had included 7 plastic bins containers and 2 kids bikes, so I told that rude lady that just speaks loud and don't hear reasons that they didn't pick up the 7 bins nor the bikes so it is not true and they didn't ask for authorization to increase that value or explained to me.

This has been the worst experience that I ever had in my life with a supplier, stay away from this company, the OTHER REVIEWS HAS BEEN MADE BY THEM.

Move size: 3 Bedroom Home Service cost: $9000

I have been speaking with one of your representatives and inquiring about you guys helping with our move. I have spoken with him already and today he sent me a text at a busy time. You can just read what was said. I was trying to read his text he sent this morning while unlocking my apartment and dealing with two kids and I accidentally sent hit a “haha” react because I have a iPhone. These accidents happen a lot but this is what your associate sent me immediately instead of approaching the matter in a better way.

I’m sorry your associate was rude and immature and I would not like to do business with you all.

Move size: 3 Bedroom Home Service cost: $3000

Do not use Navistar! When I spoke with them to receive my quote I was really hopeful. They gave the best quote and the rep was very friendly and helpful. I gave them the details of the move and explained I had to be out no later than 7/31. I could do earlier but no later than that date. They said that was no problem and we got everything set up to have my move out date set up for that date, or so I thought. READ YOUR CONTRACT. Little did I know they slipped into my contract that my pick up date would be 7/31 or 8/1 until I received a phone call stating I was on schedule for pick up being on 8/1. When I explained to them that this was not what I discussed and I needed to be out no later than 7/31 they told me too bad my contract had been signed and I had agreed to a pickup of 8/1. So I was stuck with moving out later than I was supposed to be and had to tell my renters they could not move in until 8/1.

Then came the day I was was supposed to have Navistar show up. I was told they would be here anywhere between 8 am and 12 pm and they would call 30 mins prior to arriving. So I waited and waited and waited all morning on 8/1. I never received a phone call, a message and they never showed up. So I called the company to find out where my moving truck was. Customer service said that the truck had already moved on because they had tried to call me and I hadn’t answered so now I would have to wait for a new truck to come between 8/2 and 8/4. I told them I never received any phone call, message and they never came by they house as I had been there all day and I could show them my phone log. They said too bad the truck was already gone and I would have to wait. I explained that I was supposed to be out of the house the day prior and could not wait several more days just because their driver didn’t come. Again they said too bad and they would have to reschedule me. They broke their contract and I’m the one who’s screwed. I have no moving van, can’t get refunded and can’t have my new renters move in.

They won’t even try to get a truck sent today. Don’t use them!!

Move size: 2 Bedroom Home Service cost: $2800

Run they are amazing when they want your business. Do yourself a favor and filter the reviews on google to the least star reviews, the truth is there!

Let’s start with the contract, please read every part of it thoroughly! Ethan was my sales person who took account of every single item I was taking. Room furniture a living room and 30 boxes! They quoted me and advised they were the moving company themselves!

Surprise day of move I was moved by stop and move company. Secondary company!!! Stop and move advised the quoted amount wasn’t enough and needed $3000 more. The driver stated he has had this issue with Navistar before.

I was in tears i repeatedly called until someone answered which wasn’t an issue when they took my money. I was advised to stop calling and sent to customer care.

Michelle answered, stating my fault even though they (navistar) noted a complete inventory of my items contract attached! She basically stated take the quote or wait for a refund of my $1500 down payment! Well I had no choice as I had to move by that date!

I called after finally settling in(items delivered by a third party)!!spoke to Michelle which is extremely rude and she began saying the contract didn’t say a couch which I advised her to look at the original contract with the same pricing which her rebuttal was oh well we advised its an estimate, same tone of no concern or care! Once I stated I was recording her and her horrible service she ended the call and sent a email, attached

Please avoid this company!

Complete scam

Also these great reviews that I thought were legit are fake! Click the review and see if they have prior legit reviews.. answer is no!

Also this is not a BBB accredited company!

Full review and TikTok up now.

Right idea wrong person!

Move size: 1 Bedroom Home Service cost: $3000

I am a veteran and needed to move after coming to near end of lease of a simple 2-bedroom apartment. I gave was given a deposit of 1600 hundred dollars for a little over 400 square feet (which size comes to 2 lines, as shown in the photos from the box to the rear of the vehicle) and when the movers arrived said I needed 3 times the space which was an additional 4 grand. I hope no one else gets hustled this badly and stays clear of this company. They felt no need to reimburse or give me partial reimbursement on the deposit despite their negligence to give a good estimate after a thorough inventory was provided. Stay clear. I only gave 1 star because they scammed me so well. You have to applaud the legal hustle.

Move size: 2 Bedroom Home Service cost: $1606

This is the most dishonest and awful company I have ever worked with. When beginning the moving process, I was very nervous to hire movers because I am typically a do-it yourself person but when talking to this company they sold me on the convenience, labor, and ease it would provide to use them. IT HAS BEEN NOTHING BUT THAT.

First, they sent another company to come and load my things onto the truck. On my contract, I had 100 boxes quoted, I only had around 25~ for the movers to load. After loading my things, they charged me an additional $1000 stating that I took up too much room on the truck. While trying to argue it, the man yelled at me stating that he will 'leave my things on the street'. Me being a tiny, scared single woman had to agree.

DURING THE NEXT MONTH, navistar moved my items to 3 DIFFERENT MOVERS.

I had to navigate the different communication with these companies trying to locate my things with absolutely no help from navistar. Each company was worst then the last.

FINALLY I have a set date that my items will arrive at my new address, and the company calls me to tell me that it will cost an additional $800 because my street is hard to access and they will need to use another truck OR I can rent my own truck and labor to pick it up from them somewhere in CA.

This has been the biggest nightmare. DO NOT USE THIS COMPANY OR TRUST THEM.

Move size: 1 Bedroom Home Service cost: $3372

I used Navistar Van Lines as a moving broker for my move from Washington, DC to Upstate NY. The sales associated, Dustin, was very nice and provided a lot of information, however, the information he gave me about the delivery time frame and details were very misleading (if not an outright lie). TL;DR everything ended up working out okay - our stuff was eventually delivered after a month (19 business days) and we only paid $200 more than the estimate, but this experience cause me more stress and anxiety than if we had just paid more to use reputable movers or moved everything ourselves.

I knew from doing my research that a lot of cross country moves involve your stuff being put in storage before being delivered to your final destination with other people’s stuff, and could take weeks to get delivered. But Dustin from Navistar Van Lines assured me that he had a small box truck lined up that would pick up our stuff (only our stuff) and go straight to NY within 2 days. Now, I knew this was likely too good to be true, but Dustin did give me the best price out of all the brokers and movers I called, so my boyfriend and I figured we’d take a chance since we were just putting our belongings in storage and didn’t need them right away. Dustin also said that Navistar is a mover and a broker (even though they are only registered as a broker with the DOT) and that they only use “their guys and their trucks” meaning employees of Navistar would be the mover - which was false and I believed is a deceptive business practice. I also felt a little iffy about submitting the deposit by taking a picture of a check I wrote and emailing it to the company, but that’s what I was asked to do and again, it did eventually work out.

The moving company that Navistar Van Lines hired to do the move was Revolution Van Lines. Of course because we used a broker we did not find out the company’s name until the day before the move - so I looked them up and they have a ton of fake reviews on their Facebook page (fake profiles left the reviews) and bad reviews elsewhere, but we had no choice at that point unless we wanted to lose our deposit. Revolution Van Lines came when they said they would and wrapped and padded everything better than I expected. Unfortunately, one of the movers broke a piece of our sectional couch that allows one side to connect with the other but there’s really nothing they/we can do about it because we only have the free limited insurance (6 cents per pound per article).

I gave them a first available delivery date of 1/21 and a latest of 2/13. Keep in mind it’s completely legal for a moving company to take 30 business days to delivery your items (per the research I did on the DOT website). I didn’t hear from the moving company until 2/7 that they were starting to find a truck to deliver our stuff. I was told I would get a call from the driver on 2/13 about when they would deliver but didn’t get a call. I did get a call the morning of 2/15 and was told they’d be arriving that night. They showed up within the window they said they would and unloaded. Everything appears to be in good condition (but it was also dark when they got there).

Overall, I would not use a moving broker again, just for the anxiety this experience caused me wondering if we were going to get scammed like so many horror stories out there. I’m very glad that everything worked out okay in the end. My biggest advice if you use a moving broker is do your research so you aren’t surprised by anything and visit https://www.fmcsa.dot.gov/protect-your-move

Move size: 1 Bedroom Home Service cost: $2359