Navistar Van Lines LLC

This seems to be a trend on here… I only wish I would have seen these reviews beforehand. My story: I was looking for a cross country move for my Recording Studio. Their guy Dustin (who was SO nice and accommodating UNTIL he got my deposit), gave me an estimate, assured me it would be 3 guys who had experience in moving delicate sound equipment, and that I would have their personal cell phones and be able to contact them every step of the way. Also that it would be in its own 16 foot box truck and not share with anyone, as I don’t want multiple offloading with sensitive equipment. He quoted me $4, 900 with 2450 due as a deposit. Day of the move comes, some random trucking company shows up , with an 18 wheeler NOT the size truck Dustin assured me, with workers who barely speak english, are throwing my stuff around -I had to yell at them to be careful. And after all my stuff was loaded out of my old studio, and half wasn’t even on the truck, he says I’m “out of space” based on cubic footage estimate. (I had no way to really know how much I was using on the truck, since it was already loaded with OTHER STUFF. The guy then puts me on the phone with his “Boss” who then says I OWE HIM AN ADDITIONAL $5,000!!!!!! I call Dustin-OF COURSE he’s now nowhere to be found. Called him 20 times that day. At this point I have a deadline to get out of my old space, and have no choice but to pay these crooks the money. Then my stuff doesn’t show up for 2 weeks, when I go to click on the original contract link it goes to a basically blank page that only says saying “congratulations on your move! Call customer service for any questions” THATS IT. IT DOESNT EVEN GIVE THE NUMBER. I couldn’t get anyone to answer me for days. Finally I get a VERY rude girl on the phone, who snaps at me “ITS A CROSS COUNTRY MOVE IT CAN TAKE UP TO A MONTH TO GET THERE!!!” Meanwhile, the movers that were hired to move out house took 5 DAYS to get our entire house across the country.

Long Story short, I got SCAMMED FOR an additional $5000 and Dustin lied to me every step of the way just to get my business, then disappeared when I actually needed help and answers. DO NOT USE THESE SCAM ARTISTS AND GRIFTERS.

Move size: Commercial Move Service cost: $9500

This is the most dishonest and awful company I have ever worked with. When beginning the moving process, I was very nervous to hire movers because I am typically a do-it yourself person but when talking to this company they sold me on the convenience, labor, and ease it would provide to use them. IT HAS BEEN NOTHING BUT THAT.

First, they sent another company to come and load my things onto the truck. On my contract, I had 100 boxes quoted, I only had around 25~ for the movers to load. After loading my things, they charged me an additional $1000 stating that I took up too much room on the truck. While trying to argue it, the man yelled at me stating that he will 'leave my things on the street'. Me being a tiny, scared single woman had to agree.

DURING THE NEXT MONTH, navistar moved my items to 3 DIFFERENT MOVERS.

I had to navigate the different communication with these companies trying to locate my things with absolutely no help from navistar. Each company was worst then the last.

FINALLY I have a set date that my items will arrive at my new address, and the company calls me to tell me that it will cost an additional $800 because my street is hard to access and they will need to use another truck OR I can rent my own truck and labor to pick it up from them somewhere in CA.

This has been the biggest nightmare. DO NOT USE THIS COMPANY OR TRUST THEM.

Move size: 1 Bedroom Home Service cost: $3372

Estimate was grossly underestimated .

I was very clear on all items to be moved , and reviewed this list several times just to be sure .

Was given the 2 day window of 3/4 or 3/5. i called on Wednesday afternoon and spoke with a gentleman in QA who confirmed a friday 3-4 pickup date .

i also have an email in writing stating the same .

When thursday rolled around with no call for a confirmation delivery window on Friday , i was told by customer service it would be saturday the 5th .

I was also informed that QA gentleman is not dispatch , so he can’t provide eta on delivery schedules . not sure why he does then - and looks like some training may be in order for staff .

Since this is an out of state move , this impacted our travel plans and hotel stays significantly . we lost our original hotel room , and there was no other availability in nearby hotels that are pet friendly .

we were also informed by customer service the driver once he arrives will be able to give an eta for destination delivery . They were not able to do that either . could be 3, 5,7 or 10 days - maybe longer - no one knows .

Here we are saturday and the movers show up with an estimate of double what we were given .

there are 2 items i added from estimate - a small lamp and a lawn chair .

i can refuse service , and pack myself into a uhaul , but then i lose my deposit , due to the fact i have to be moved by tomorrow i am kind of stuck paying the additional charges .

I was also charged 160.00 for boxes , special dining room crate and TV crate .

no boxes were provided . the special crate and packing of the table materials was an extra moving blanket .

I also paid 20.00 extra on my deposit to make it an even amount , which i had a receipt for . movers said since it was not listed on estimate they can not deduct it .

movers who came were great and efficient , but that is not navistar .

Not one thing this broker told me was the truth .

Just beware - as based on previous reviews this is exactly what you will get.

PS - i had 3 other estimates come in for this same job from the same system - different companies . same items , but QF was estimated by almost 200 more QF. i have evidence of these estimates also . the other estimates were pretty close in price to what i received from navistar.

First - navistar is disputing negative reviews on this page .

received my delivery today . I over paid my deposit when booking the service by 19.00 and some change . contacted customer service who assured me that this would be removed from my total amount due upon delivery . customer service in writing that they could they would email the delivery service , and that navistar had made the adjustment .

made my money orders out for payment minus that 19.00.

drivers refused to unload truck until i paid that 19.00 .

navistar customer service response in writing was they will go back to billing and see what they can do.

while this was less than 20.00, it’s principal especially after the double of the price of original estimate .

i also requested customer service at navistar review the estimate they provided against delivery service , and that would take 3-5 business days. today is business day 5 , and i have heard nothing .

the delivery drivers were demanding more money on top of what was provided in bill of lading . these tens were :

1.mileage was over ( not sure how this is my issue - navistar calculated the mileage based on the addresses of origin/destination ). interestingly enough , navistar had the mileage wrong - it was inflated like their estimate . when i questioned this in writing , was told no idea how it was calculated as it was wrong . super solid for sure .

2. reassembling my washer and dryer will cost extra . again , thought estimate included broken down and reassembled . they unassembled it at origin.

3. anything over 7 stairs is 250.00 . again , i had stairs at origin and it wasn’t a problem .

the drivers and assistants came unprepared to assemble my bed and remove the moving blankets .

they had no tools , not even a box cutter to remove tape off of things .

they left tape on a majority of stuff .

i let them use our tools , and they stole them !!!

while navistar preaches contract , we are just the broker , etc - to cover them selves legally , this is still dishonest and unethical . it’s overall bad business .

while i had the means to pay for this grossly over estimated estimate , i know many aren’t . how many people are out hundreds of dollars for deposits

made to navistar who were also grossly underestimated ? if they can’t afford the new estimate when at origin , the driver can’t load you , and navistar considers that a refusal and your deposit is forfeited.

one more thing - what are the odds that almost 25 percent of their 5 star reviews for different customers all have the same title “all did well” ?

pretty sure the odds are 0

- you do the math .

Move size: 2 Bedroom Home Service cost: $3200

SCAM! They bait and switch you! They are a broker and have other companies actually move your stuff. Quoted me at 3,396 and made me pay half over Venmo or Zelle. They do this so you can't get the money back ever even if they do a terrible job. Movers came to pickup and were 6 hours late. I had to help them move the things as well. They quoted the move at over 5k, 1700 more than what they said. Had to throw out things so that it was only 4,653. Movers said I could pay by CC but then changed and had pay 1800 by Zelle. Told the movers boss that I was told I could pay by CC and he told me to come get my stuff from LA if I couldn't pay by Zelle or wire transfer! He told me it would be 1200 just to get my stuff. I ended up paying the 1800 and the balance at delivery. They damaged my stuff and put things together wrong! DO NOT USE THIS COMPANY!

Move size: 1 Bedroom Home Service cost: $4653

I booked with Navistar with a Sunday ok'd for my move. We had a tight schedule on our end with my wife needing to return to work and me starting a brand new job upcoming.. Well, they pushed our move date out a full day, AFTER I booked. THEN, showed up OUTSIDE of the time window that they gave. I wouldn't have booked with them if I knew it was going to push us a day out of our schedule! ALSO... they told us three different times it would be closer to 12 than 25 but they didn't show up until 5:45 p.m. we were going to be okay if they were to show up at 12 but since it was 5 hours after that put us Beyond a bind and into a ditch, as far as the schedule goes..so they still insisted they were keeping the deposit. It cost my wife an unscheduled and UNPAID day off of work. If you don't hold up your end of the bargain,, then you shouldn't be able to KEEP THE DEPOSIT.. And they DIDNT CARE. they just kept saying it was an ETA. Well our SCHEDULE MATTERS . and they acted as if it didnt.. I WANT MY 1250.00 BACK.

Move size: 3 Bedroom Home Service cost: $4000

This a rip off company, who have no business ethics and a sense to do the right thing. They out source to third party companies and NAVISTAR gets a high percentage to be a broker, I don’t know what it is, but based up a $6,000 price for half a box truck, I would estimate to be a high percentage. NAVISTAR have high pressure sales people who sell a truck and loaders at specific estimate and demand a deposit as soon as possible, during a couple more calls and interviews, my estimate grew from $4,999 dollars to over $6,000, and based upon their calculation, my 5 room apartment, was going to fit into half a 26ft box truck, or 1000 cubic feet. When I told them my furniture wouldn’t fit and I wasn’t going to pay the increase, I cancelled the reservation. Upon request for the refund of my deposit, they refused to give me back the $1,849 dollars I deposited. So basically, they tried to cram my personal belongings into 14ft (half a box truck) for $6,000. At no point did anyone at the company say that the deposit was none refundable until after I did not agree to continue to pay them more money and cancelled. Very bad experience. I sent a lengthy email to customer service asking for a manger to contact me to discuss my account and I just sent back a copy of the agreement with the cancellation policy attached.

Move size: 3 Bedroom Home Service cost: $4994

I called got a quote from Larry Cooper who would be my contact person once paid never answered my calls.

They came to pick up my belongings now instead of 20 boxes I had 35 But I was not takin in the dining room set, patio furniture or a buffet! Now the price has doubled!!!! I was charged for 800 sq ft!

My belonging took 14 days and when the truck arrived there was just 1

Guy that drove straight through he looked exhausted! Some one came to help him My fragile boxes were all

Smashed . This poor guy did the best he could.

When they arrived I asked how much space I used they both said 600 sq ft

But I was charged for 800 sq ft

Some one there had better send a refund!

I called Larry Cooper with

My complaint and he never returned my call!!! A complete scam!! I expect some one to get back to me asap!

Julie

Martin

847-404-2251

Move size: 2 Bedroom Home Service cost: $5300

This is in response to the Navistar's response to my initial review. We received no such compensation of any sort and no mention of the inconvenience you caused us. No apologies or attempts to rectify the situation. YOU ARE LYING. PURE AND SIMPLE. I am hoping that anyone reading this would understand our frustration especially with what our family was going through at the time. The representative that we dealt with was completely apathetic and borderline obnoxious. Your response does not justify what your company did. A moving company should be held to the dates within the contract OR WHY HAVE A CONTRACT?!

IF anyone would like to read my original review and company response it was posted on January 31, 2022 by Michael Lagarde titled: DO NOT HIRE THIS COMPANY!

Unfortunately I could find no way to respond to the companies response other than post a new review.

Move size: 1 Bedroom Home Service cost: $3900