Imperial Freight Lines LLC

RUN, do not walk away from this company. Not a moving company, just a broker that sends out some small mover. They came with a truck too small to even hold what the quote said we had. After loading most of truck they said they would have to get another truck or just stop, and we would have to pay for that in addition. They just adding in more charges or said they will just stop. They ended up just driving away leaving some items. We ended up filing a formal complaint with DOT.

Move size: 3 Bedroom Home Service cost: $26000

Imperial Freight Lines

BEWARE, BEWARE, BEWARE, BEWARE. BEWARE!!!

Contracted with this company and shortly after signing the contract and deposit was taken out of my account things surrounding the move changed drastically. Bottom line, move was canceled due to escrow and then employment.

I immediately contacted Imperial Freight Lines asking to cancel the contract. I explained my situation and asked for a refund. That is when they said I needed to cancel within 48 hours of signing. I explained that I was told by the sales rep Zach that I would be able to change the move date, put my move on hold for 12 months or cancel the contract without penalty. The person I canceled my contract with, Daniel, was happy to tell me that was not going to happen. Daniel said that what Zach had told me was not true. He said that the hold could be up to 24 months (two years) but I will not get any kind of refund. I only had 48 hours to cancel the contract (2 days) .I asked that they do the right thing and refund my deposit. Again, NO!

After this exchange I looked into the Imperial Freight Lines LLC a little deeper than before, of course a little too late. I was told by the customer representative that the company is 10 years old, Veteran and family owned, they have done over 5,000 moves in 2021 alone. I found no evidence that any of those claims are true. The state of Florida says they do not have a business license to practice registered with them. The city of Lauderhill FL. (the company’s address) also does not have a business license registered. They do have electronic articles of organization for Florida Limited Liability Company filed with the state. Company origination date August 18, 2021.

I found no positive reviews for this company outside of what they have on their website. There BBB rating went from B- to C+ just since I started doing a deeper dive over the last few days. I also started feeling uneasy when immediately after I signed their estimate I could not get a return call from my Customer Rep. When I called and asked to be transferred to him they would not let me talk with him. Today you can get to their home page on their website but some links go to the Avada website builder that they used to create their “Wordpress” website.

I did not follow the suggestion of “Buyer Beware,” I entered into a contract with a company because of the story they told. I wanted to support a veteran owned company. I was foolish in my decision. In talking with them I found that the lack of honesty and ethics is why I am sharing my experience. I hope that no one else suffers at the hands of these people.

Tips

Only work with a carrier, they will not ask for money upfront.

They are to provide the FMCSA, “Your Rights and Responsibilities When You Move” (which is required by Federal Law) Imperial Freight Line LLC did not provide this.

Be sure that communications are open.

Read the contract in its entirety before signing. Do not take the sales rep at his/her word. All Companies. (Imperial even has a clause in their contract that says if you are harmed by them, you cannot tell anyone).

Let this be a cautionary tale.

Move size: 3 Bedroom Home Service cost: $8888

These people are brokers, they are not a freight company. After they get your initial down payment (for doing next to nothing) they then contract with a local service to pick up your goods. Another contractor then moves your goods from warehouse to warehouse. Then another contractor receives your goods at the final warehouse and delivers them. The pick up and delivery people willtellyouImperial'spricequotewasfiguredincorrectly andtheywill charge you far more than what Imperial freight told you would be charged at pickup and delivery.

The contract, for 1501 - 2000 miles says estimated delivery 6-21 Business days. When you call to find your belongings.Customerservice at Imperial tells you the 6-21 days is from your expected delivery date, not from the time your goods are picked up. But there is nothing in the contract that states this. He just tells you, that's the way it's done.

Contact a legitimate moving company like Mayflower and get pricing and terms directly from them. Avoid these con artists called Imperial Freight Lines.

Move size: 2 Bedroom Home Service cost: $4300

Movers missed their window, and imperial made no effort to communicate why. Move was far more expensive than estimated, they were literally 50% the actual price. Got stuck with an F rated mover who arrived to the move in location at 9 pm 2 days past their window, even factoring in the day-late arrival. The movers not complete the move (furniture not put together, lost pieces of furniture) and multiple fragile items were damaged. Not a word from Imperial, and they no longer accept our calls. DO. NOT. USE. Find a local mover that does long distance or cough up the amount for a trusted van line.

Move size: 3 Bedroom Home Service cost: $6200

Amount of money paid:

$1608

Commitment:

Imperial Freight Lines was paid a security deposit to move my boyfriend’s and my belongings from Chicago to California. They state business is conducted with a friendly attitude, making the experience smooth and “problem-free”. This was not the service I received, in fact, this experience caused an enormous amount of stress and caused several problems.

The company promised to have a set carrier, date, and time of the move BEFORE the moving window started- this claim has been recorded as all of their calls are recorded. This is where the service paid for has not been delivered. After countless attempts to make contact the week before my cross-country move, all trust and good faith were diminished. Imperial Fright Lines failed to address my concerns. These concerns were expressed in a variety of methods as I was desperate to get answers. My methods of outreach (see attached for details) were in the form of emails, text messages, voicemails, Facebook messages, and Instagram messages. When contact was made, I received contradictory information and was treated rudely. Once the moving window began and there was STILL no confirmation of a carrier, date, and time of my move, I sent an email officially canceling my move with Imperial Freight Lines and requested a full refund. NO attempts were made to rectify their shortcomings and I have not received a refund.

It’s shocking that a company can expect a customer to trust them with ALL of their possessions when they have poor communication skills and do not follow through with their guarantees.

Imperial Freight Lines only uses ACH payment- a former employee took a customer’s bank information and stole THOUSANDS OF DOLLARS. This company has a history of fraudulent actions- see linked video: https://youtu.be/NxgJusVKdos

Insight on how awful their service is:

I received a TEXT from the quality assurance expert for Imperial Freight Lines on Monday 6/20/22 at 6:32 AM notifying me that the appointment has been moved up to “today at 1:30 pm”.  I was told to make sure I was at home with a tape measure handy.  I kindly reminded him the appointment was for Tuesday 6/21/22 and that they are requiring me to change the appointment on a Federal Holiday.  (What if I wasn’t home?  It’s like an airline moving up their flight a day early and expecting people who purchased a ticket to be okay with that).

Move size: 2 Bedroom Home Service cost: $1600

These people are scammers. If I could I would give them a big zero star. I beg anyone to stay away from this company. First of all they are brokers not a moving company. They sit in their office, find a shitty carrier to move your stuff cross county and get money without doing anything. They found Van Line Express Brand LLC (based in Texas) to move my stuff. My house belongings are picked up on December 6th and was told they would deliver it to my new home on the 11th. I also tipped the movers $60 each there was 3 of them. Today is January 4th and I haven’t heard a word from them. I call Imperial Freight Lines office and they tell me the same thing over and over again “it may take up to 21 days. You said on the new address first day of receiving your stuff is the 11th and add 7 to 21 business days on it. That’s when they will arrive to your new address. The carrier has a window of delivery until January 10th”. It means MORE THAN A MONTH AFTER THEY PICKED UP MY STUFF!!!OMG!!I was told at the beginning they would deliver my cargo within a week now its more than a month! I just can’t believe that!! I’ve been living in an empty house, spending money on the things that I already have. I had to purchase a new airbed, comforter, pillows, pan, utensils, cups, clothes, towels, etc. to survive at my new place while I have all these stuff already. Christmas is gone and I couldn’t even set up my tree and enjoy it, its all packed in the boxes.

Please and please don’t hire this company for your own sake. I did the biggest mistake of my life with hiring them. I don’t want anyone go through what I’m going through now. They are storing my stuff God knows where and not shipping it on the right time that I was promised. DON’T HIRE THIS COMPANY!! THEY ARE THE BIGGEST LIARS and SCAMMERS!!!

Move size: 1 Bedroom Home Service cost: $4000

Imperial Freight Lines are brokers, they are not a freight company. They do not indicate that when initially talking with you and only state that after pickup when you call with issues. The initial binding moving estimate they provided was for $2,772.19 and they immediately withdrew $1,352.22 from my bank account. After they get your initial down payment (for doing next to nothing), they then have a "quality insurance rep" (Kyle) call to confirm what you are sending and after that he provided an estimate of $4,153.69 and withdrew another $700 from my bank account. Imperial Freight Line then contracts with a local service to pick up your goods. The pick up and delivery people will tell you Imperial's price quote was figured incorrectly and they will charge you far more than what Imperial Freight Lines told you would be charged at pickup and delivery.

The contract, for 1066 miles says estimated delivery 5-14 Business days. When my goods were picked up by Modest Moving, they indicated my goods would be delivered in 3 to 10 days. They also said that the estimate was way to low and now I owed a total of $5,937. I had to pay them $1,942 before they would leave and they also said that I had to pay cash at delivery. (The check was written to Modest Moving but cashed by United Development of America, which the internet indicates that this is a residential remodeler) The bill of lading only contained the weight of my goods and no listing of the contents. When you call to find my belongings, Customer Service at Imperial Freight Lines told me it was to be 3 to 10 business days. I was then notified by Modest Moving (some 30 days after pickup that my goods would be delivered in 1 week. They never showed at the place I moved to (there is a security gate where they would have had to sign in) and of course there was no delivery. Imperial Freight Lines then told me it would be 5 to 14 business days from time of your expected delivery date. In addition, one of the times I talked to them, they said Falcon Moving was the mover. I explained that the Bill of Lading said Modest Moving. They then indicated, Oh well, that is there sister company. I was later told by Britney that they had 30 business days to deliver and they would meet that deadline and deliver the next week. Of course, there was never any delivery!

At one point, Customer Service at Imperial Freight Lines said that while they understood my frustration that it was not their problem as it was not their company that had moved the stuff, and I was talking to the wrong person and their contract ended with me when the goods were picked up. They would not provide me with the actual name of the drivers and that they cannot release personal dispatch e-mails or phone numbers, however, he gave me a number for their customer service. I called 201-673-5227 (the address for this number indicates Cliffside Park, NJ and got voicemail and it indicated that the mailbox was full and could not accept messages). They would also not provide me the name of their supervisor or manager as they indicated they could do no more than they could do. Benson then called me back the following day to say that he had secured the Bill of Lading and found that he provided me the wrong phone number for Modest Moving. He then forwarded a copy of that Bill of Lading (which was actually the one I personally sent on three separate occasions to Imperial Freight Lines) that was to have the correct phone number. The bill of lading had written information on it from things I looked into regarding Modest Moving such as interest search for their address showed a Company called FAMA Shipping, the telephone number was text only (however, I did call it and the person answered in another language and hung up when I asked questions in English). In addition the e-mail was blacked out.

All in all, I contacted (via phone or e-mail) Imperial Freight Lines approximately 37 times between November 11 and January 10th. They would not respond to any of my e-mails in writing other than to send me an attachment with the only words being "Hi". In addition, when calling they attempted to not provide their name unless directly asked for it and one did not want to give their last name. Every call, was answered basically with "We are working on it" and would get back to me which only occurred twice, both times with no information that helped in any way.

Move size: 3 Bedroom Home Service cost: $5937

I’ve never had such disrespect, or lack of communication. They have no knowledge of where our items are. We were promised our items on a certain day and it’s been 4 weeks since then. They have NO idea where our items are. Their customer service is extremely rude and disrespectful and they called me a “thing” right to my face. They’ll drive you in circles and tell you nothing. They’ll say they’ll try to get in contact or message the movers and then have nothing in return.

Move size: 1 Bedroom Home Service cost: $2400

I ended up lucky compared to some people's experiences I have read about. Originally I was impressed as the company quoted me much less than what other companies were quoting me, especially since while my move was far in distance in terms of quantity it was small and my move dates were flexible. Additionally, I was impressed as they came two dates earlier than was originally quoted (and my stuff was already packed) and my mom who was around for pickup said the guys did a great job. They came on a Tuesday and told me that it would be Saturday for delivery. After this is when everything went downhill.

I called Saturday morning at 9:30AM to ask a question and was told that they had been sent back to TN and the move was to Washington DC. The guy said that it might be Sunday, but did not sound too confident (especially with winter storms coming). There was some mention of my stuff having been moved onto a different truck or change in drivers. I explained that I had to get a parking permit and would like the refund back on that as the permit now was useless as they did not show up on the day they told me. The permit place was closed on the weekend and that Monday, since it was MLK day so I could not change it for a different date. I also want to know why they did not call me to tell me there would be a delay. I called the same guy Monday (which was MLK today) only to be told to call the next day, since it was a holiday. I was then told on Tuesday if someone called me on Wednesday, then probably my stuff would be delivered on Friday.

In the meantime I reached out to Imperial Freight Lines who said that while they understood my frustration that it was not their problem as it was not their company that had moved stuff, and I was talking to the wrong person. They would not provide me with the name of the mover's who picked up my stuff in case, I was wrong but told me to contact the name on the paperwork. So much for the part of the contract that says Imperial Freight Lines will act on behalf of the customer in resolving any claims or delay issues with the carrier (This is point 4 in the contract, although point 14 in the contract says the opposite as it says Imperial Freight Lines will not act on behalf of the customer in resolving any claims or delay issues with the carrier.

I tried contact Ocean Moving Storage as that was the name on the paperwork that had been given to my mom. I called the first Ocean Moving Storage I could find only to be told that they could not find my order under my name or phone number. Movingcompalints.com was no help as they said my case was still in the moving stages (how long before you can complain I have no idea).

Wednesday, January 20th, I got a call from a guy with Premier Moving (are they just making up company names now?) who said that my stuff would be coming tomorrow, January 21st between the hours of 8AM-10PM, but he could not tell me if the guys had picked up my stuff from Ocean Moving Storage or where it had been picked up, and when it comes to trying to get a refund I would need to contact Ocean Moving.

Finally, this morning I got a call from a gentleman who told me they would be bringing my stuff in 2 hours, and the money needed to be in cash. However, I was told by Imperial Freight Lines that they would accept cash or a cashier's check. Based off my schedule for the day, I was not in a position to meet them when they were coming so my cousin was nice enough to run to the bank for me and get cash and meet them. Then I got another phone call from a different guy (but the same guy from Wednesday) who said they would be coming in an hour. Is it an hour, is it two? What size vehicle? Originally told it would be a small u-haul, but it turned out to be a semi.

According to my cousin, the guys that moved turned out to be super nice and got everything inside less than 30 minutes. It was good that she got cash as apparently the drivers were told they had to accept cash.

Overall it sounds like those doing the physical labor get a A+ but the coordination, if you can call it that is an F+.

Move size: Partial Move Service cost: $1647

What a horrible experience! Now I can't even get my belongings delivered! Price quoted was a joke! Upon pickup they added an additional 900.00. God only knows what the final delivery charge will be. I went with this company solely because of the military affiliation they brag about. When I called to voice concerns and displeasure I was told by the customer service rep (and I use that term loosely) that he would flag my account and if the manager DEEMED IT NECESSARY, someone would call me back. What a rip off! I would never recommend this company.

Move size: 3 Bedroom Home Service cost: $3800

They bait with a lowball estimate. Regardless of whatever your quote has and says, since the final mover is a different company. When you are out of options, they will hit you 3-5x the original quote even if you do everything by the book. It doesn't matter because the mover has no affiliation to the broker. They will simply give you a new quote. Try to avoid these scammers/brokers. No accountability and you will loose your deposit. Also, They have an extensive set of fake 5star reviews here.

Move size: Studio Service cost: $3400

SCAM! MISREPRESENTATION! PAY CLOSE ATTENTION to details this company is who will actually move your items BROKERS who farm out your job to people not qualified to even touch your items! PARTIAL LOAD DELIVERY, REMAINDER HELD IN HOSTAGE! I PAID IN CASH!!!! Added an additional $5000.00 to the original "binding quote" halfway through the packing of my home! We were on a deadline! Never call you back AFTER YOU HAVE PAID REQUIRED CASH OR THEY HOLD YOUR ITEMS / ALL STATE MOVERS ARE PART OF THIS MISERABLE COMPANY / RAT FECES ON MY FURNITURE UPON DELIVERY DAMAGED OR MISSING ITEMS go unnoticed. THE INSURANCE THEY PROVIDE DOES NOTHING! Do NOT use this company. Delivery dates are not accurate PROMISES ARE NOT AT ALL TRUE. I was told they would hold my hand till all was in place! Completely false, they took my cash, required more cash upon pick up and more cash upon partial load delivery! Why do they need cash anyway? Taxes?? I am disgusted and will file a formal complaint now.

Move size: 4 Bedroom Home Service cost: $140000

This company provided some of the absolute worst customer service, I have ever experienced. My family, and I, had planned to move at the end of January. I got online, and browsed different companies. I was contacted by several "moving companies" with price quotes on my move. I went into negotiations with multiple companies, and they provided the best price. I gave them a deposit, and scheduled my move. It was never disclosed that they were a brokerage, and were not going to be moving my things. The day before the scheduled delivery date, I contacted the company to get an update. I spoke with BEN who provided me with the absolute worst customer service, physically possible. He was extremely rude, and condescending. He provided 0 help. I asked to speak to a supervisor, and he refused until I continued to demand a manager. The manager, while I do not recall her name was extremely kind and helpful. She informed me that our scheduled date would be as planned, and that our actual movers were "American Home Relocation". I was given a time frame of the drivers arrival, and told he would contact me. The following morning, I called AHR, and eventually got a hold of my driver, and was told if I wanted my things to be delivered directly to my home it would cost me an additional $2500, on top of the agreed $2900.

I opted to cancel my move, and they said I would lose my deposit, which also was never disclosed. I made peace with that, and hung up. AHR contacted me, minutes later, and apologized. They told me I would not be charged anything extra, and that I would have my things the following day. The driver arrived, and I verified what my total move cost was, and that I would have my things the following day. After loading the truck up, I was given a contract with an additional $1900 in charges. I refused to sign that contract, and asked to speak to the drivers supervisor. I was put on the phone with whom I was told was the General Manager, Eli. He was extremely rude, and unprofessional. He attempted to Extort me for more money. I continued my refusal, and after 35 minutes, they agreed to take my things, and have them delivered the next day, etc. That was a complete lie. I was called, and told the following day that I would actually receive my things within the week. When my things finally arrived, several things were either damaged, or missing. Imperial Freight Lines has been no help at all, after getting my initial deposit, and I will never use their "services" again, nor will I use American Home Relocation.

You have been warned.

Move size: 3 Bedroom Home Service cost: $2900

Please save yourself the money and heartache and do not use this company. They fraudulently took nearly $1000 from my account and the movers didn't even show up. I was then told the day of the move that my belongings would not even get to me until the following week at the earliest. I have a text string as proof where I was told by Imperial - Zach Turner - that my items would all be delivered the same week/day as they were picked up. The customer service is absolutely terrible and I can hands down say I've never had a worse experience with any other company in my life. So, here my husband, 2 dogs and I sit trying to find a new company and are out the $1000 and no movers. What an absolute scam and this company should be ashamed of themselves for what they do to people. Especially in a tough economy when people are struggling. I am heartbroken and now out $1000. Please save yourself and don't even allow these scam artists to speak with you on the phone.

Move size: 2 Bedroom Home Service cost: $2200

Because of Imperial Freight Line’s failure to honor their agreement, my son, his wife and their 10-month-old baby are on the brink of losing nearly all their possessions. After taking a careful assessment of their belongings and spaces, they were given a contract to move their belongings from California to Georgia. Day before yesterday the moving truck arrived, loaded their baby’s things (but not even his crib) and stated they would need $7,000 to take anything else. Their baby’s belongings were not a tight fit for his modestly sized room. There is no good reason that what they were given an estimate that could be this far off. They did not have the $7,000 so it appears all their possessions other than their baby’s will be lost. Unless this company makes a move to stand by their agreement quickly, they will not have so much as a bed for their baby or themselves, not a towel to dry him after a bath. No pots or pans or plates. No resources to buy more. They had no time to plan for this. Had they known they could have packed differently and been selling their belongings to rebuy essentials once they arrived in Georgia. By lying, this moving company put them in a vulnerable position and then demanded $7,000 to get them out of the situation. A supervisor was supposed to call my son yesterday but no one did. I should also add that at the onset, my son asked them if they were the moving company themselves or if they brokered to actual movers. They lied. They ARE NOT the company who shows the up with the truck and it seems that the moving company the contracted is a one-star company on reviews. If you are looking for a mover, do you want to risk this for yourself?

Move size: 2 Bedroom Home Service cost: $2800

Because of Imperial Freight Lines, my step-son is losing most of his possessions, many of which are needed for his ailing wife and infant son.

My step-son, his wife (with health issues) and their infant son needed to move cross-country, and contracted with Imperial Freight Lines. They were quoted a price, and the amount of space they could fill. They were also told that Imperial was the moving company and not a broker. When the movers showed up, it was a contracted moving company, not Imperial. They only allowed for about a quarter of the space, and said that to take the rest would cost about 4 times as much. They had only budgeted for the amount that they had been quoted.

Imagine, being in a situation where you have packed and prepared for a cross-country move to a city you have never lived in before. Your dates for ending one job and starting another are tight, and set. You do not have the flexibility to adjust these. You also do not have the discretionary income to be able to afford a large amount outside of your budget. You do not have time to sell your possessions, nor the money to buy new possessions. Can you imagine the devastating stress that this would cause? That is what Imperial Freight Lines has done to my step son and his vulnerable family.

I believe that Imperial Freight Lines has behaved in a way which is dishonorable and unethical. This is worse than if they had lost most of their possessions in a house fire. At least then, insurance would have helped them recover. As is, they simply lose it all.

Move size: 2 Bedroom Home Service cost: $2800

BEWARE! Company will scam you out of hundreds of dollars for a 'deposit', that can only be made with Seamless Chex (no credit cards). Red flag #1. After receiving first estimate and paying deposit, their documented MO is to then go over your estimate weeks later, resulting in an estimate that almost doubles. When you request a refund of initial deposit, they refuse, saying deposits are only made within 48 hours of the signing of initial contract.

Google/Yelp/BBB/Reddit searches show that this is their standard fraudulent practice with all moves. If you proceed with your move with them, they apparently also will upcharge you on the receiving end, before unloading. Complaint has been filed with FL State Attorney General's office.

Any 5-star reviews being written are as fraudulent as this company. AVOID!!!

Move size: Studio Service cost: $3900

I contacted them along with 3 other, better known companies. I was initially impressed with their friendliness. Isaiah was so charming and got so many things wrong. Brianna, his supervisor was so charming and reassuring that it was no problem, go ahead and sign it, this was just an estimate, I could fix everything when they called for verification. James, who called for verification, very firmly informed me that if I made even one change to the order as Isaiah recorded it, I would lose-all-of-the-discounts-I-qualified-for-and-it-would-cost-me-an-extra-TWO-THOUSAND-dollars.-I-am-furious.

Move size: Partial Move Service cost: $3284

Beware, Beware

If it's zero available I will give them zero. They are brokers and when took money from you bank account they don't care about you. They don't have own trucking company and they looking around the country for carriers. Don't allow them to take money from your bank account after that no body take care of you. Trucking guys pick up your stuff taking them to warehouse and after that they will decide when will delivery your items on the new address. From the distance of 1800 miles will 21 days. What is going to happen to your stuff just God knows. Read very carefully their estimate before you go to do business with that company specifically state to state moving. Avoid Carefree trucking company these guys are very rude. Customer service never told me the truth about what day and time truck will pick up

Move size: 2 Bedroom Home Service cost: $3869

I hired them in December for my January move. I paid them a $1300 deposit. When time came to pickup my stuff they didn't show, I gave them 4 extra days but I was starting a new job in another state and I couldn't wait so they approved a refund due to service failure. That was January 18th and I still don't have my refund. Multiple calls made, I'm told a supervisor will call me or accounting will get it done. They do not let you speak to anyone else. Multiple emails sent... they are "behind", it's been TWO MONTHS. These guys are a scam.

Move size: 1 Bedroom Home Service cost: $4500

*****DO NOT HIRE****DO NOT HIRE****DO NOT HIRE****

My mother and I hired this company for an out-of-state move. ****BEWARE****BEWARE****BEWARE****If you want to be treated like a human being, my mother and I originally spoke with a Christian that advised us of a white glove service. Not at all after this company get your money, they treat you like crap and was very disrespectful to my mother. We were not aware they were going to send another company to my house to get my items; however, they were not aware either (RED FLAG). The next day I get a call from Britney, who was to confirm my pickup date until I advised her that a company already did a pickup. Mind you these people already had my money and items still treating us like crap. I truly regret using this company because things got worse, THEY HIRED THE ****WORST MOVING COMPANY**** in the world. The company they hired to move me, broke items, damaged items and even stole my brand-new mattress….

Move size: 3 Bedroom Home Service cost: $11000

Go somewhere else - they gave me a "guaranteed" quote in the beginning but when the movers came to pack my items, they went up nearly $2000 more - it was as if I never had a conversation. When I called to inquire, they were very rude and hung up on me. When I asked to speak to a supervisor - they said they couldn't call their supervisor - they would have to email them and if they wanted to talk to me, they would call me. Ridiculous - I never heard from anyone - I called back 3 more times. My items arrived a week later than they told me they would - I could go on and on - this company is TERRIBLE!

Move size: Partial Move Service cost: $4000