Metropolitan Movers

Unreliable, unprofessional and unresponsive

Long long story which I will try to keep short. Went with this company after getting quotes from several other movers. Price was cheapest for a cross-province move. The day of the move, they never showed up! All day the rep kept promising that someone was on their way. No one came. At 4:30pm, we decided to head out as we were driving from Ontario to Maritimes and we were all packed. Was assured by rep that movers would show up the next day so had a family member wait at the house the next morning.

The movers who showed up were NOT from Metropolitan Movers, they were a PEI company hired by them (and they were great). Turns out, my load was way bigger than the movers were told so they took what they could and left the rest for another crew (from where I don't know) to load on a truck and put in storage (where I don't know). This PEI company was awesome and they delivered my first load in a few days which was a pleasant surprise. What was not pleasant was the fact that they went back a couple of weeks later for the second load and could not get an answer from Metropolitan as to where my other belongings were so they left without them. A month later, I finally received my second…

Extremely expensive for a small move

We had a small job (around 40 med boxes and light bags of clothing, 2 pieces of small sized furniture, all pieces are under 200lbs). The quote we got was a fair price. Movers also mentioned how empty their truck looked for the first time.

This made the move extremely easy for the movers - was finished well under 3 hours. In the end, we got charged double the quoted price! Would never use them again and will not recommend Metropolitan Movers to anyone.

The worst

Where to begin? This was the worst experience I had with a move ever. They took 6 hours to do a 2-bedroom condo moving, with everything already packed and ready to go. The last company that I've used made the same move within 2 hours, with time to spare). The movers were super slow, not wearing a uniform, not wearing gloves, forgot to bring the mattress cover, and they spend the whole time horsing around and talking on the phone in a foreign language. They then destroyed a baseboard at my building (which I had to pay and refused to refund). And then they ripped my new office chair, and of course, refused to repay). And then they took a 1:30h lunch and CHARGED ME for this time. You can always expect some wear and tear on any move, but almost every single piece of furniture got damaged. And then the absurd charge: $750 (Which they tried to get in cash not to pay any taxes). Never again!

Worst move ever

We have moved a few times and this was the worst move ever. We contracted to move from a 3 bedroom house to a 3 bedroom house. They arrived an hour late, there were 3 movers it took them 9 hours and our old house to our new house was about 15 minutes away. They spent most of the time moving at a snails pace as they were being paid by the hour. Arguing amongst themselves talking on the phone when asked why it was taking so long we received argument that we expected too much and that we misrepresented the job. As the day moved on there was more arguing etc. Finally we get to the new house more arguing about how long it was taking there was still a few things left to move. Then they started talking in their language, I said this was not polite as we could not understand and was told not our business. They were in our home and then we were called racists. One of them told me to "FO" we told them that we would talk to their supervisor who they called he was worse than his employees good example set. We paid the bill to get rid of them and as they left yelling at us that they had us on vidio being racists we through them out and said we really didn't care anymore get out of our house.…

AVOID AT ALL COSTS

The worst moving company, or company of any sorts, that you can ever deal with. Unbelievably unprofessional, rude and under equipped. The movers, customer service guy and "manager" all lied, repeatedly and badly, to cover up for the fact that they had apparently "forgotten" about my move. Showed up 3 hours late, in a rental truck with no tools or equipment whatsoever and tried to force me to sign the work order before they even begin! The manager in particular was astronomically rude and condescending, trying to make a fool out of me by telling me things such as "Ottawa is cold", "Diesel engines don't start when it's too cold" and "It's an act of God". When the movers did show up they told me they in fact they were not aware of the move before, and that they got the call to show up to my house in the same morning, and that this is not the first time that has happened. Also taking a closer look I noticed they had no real insurance or liability, and that they attempt to charge you money for ridiculous things (like an indoor stair!). All in all terrible service at a premium cost, you're better off doing business with another truly respected company.

Uncoordinated and unprofessional

Chose metropolitan movers based on reviews and the professional courtesy exemplified during my selection process. I made it clear and provided pictures of my baby grand piano and they advised they were well experienced in moving such a piano. They assured me multiple times that it would be no problem. The day of the move the workers were stumped on how to move it and argued with their office for at least three hours that they could not do it. They did not move other items during this time but sat around, argued AND BILLED ME FOR THESE WASTED HOURS. Four guys standing around a piano with such a big move was unbelievable to me at over $200 per hour. It resulted in much yelling and totally unprofessional character and made our move absolutely horrible and tense. The movers worked hard , however they were rough with items so if you have expensive furniture, fragile boxes/items packed, or specialized furniture I would not recommend them (or get a pod for such items and specialized movers for unique furniture). We got a pod luckily, but would have either gone with a different company or specialized movers for unique items had we known our move would be a problem for them. Some items…

The absolute worst service I have ever had

AVOID AT ALL COSTS. The absolute biggest waste of money and completely unprofessional. Cant even express how terrible of an experience we had with this company. Did a terrible job at packing our moving truck to the point that my boyfriend had to unpack it all after they left and repack it. We have in a contract that we were supposed to have the service for 2 hours and after 2 hours the men said they had to stay for a minimum of 3. I spent half an hour arguing with them in the middle of our move that this was not what we agreed to and also spoke to their manager on the phone who was extremely rude and forced us to pay for three hours with the promise that we could contact customer service to get our money back the next day. The next day I contacted their customer service rep, Oliver, who was possibly the worst of it all. Yelling back at me on the phone and refusing to refund us our hour that we did not receive of service. AVOID THIS COMPANY. Would be better off doing the move single handedly myself.

Don't be Fooled by High Rating.

We booked our moving with Metropolitan Movers because of the rating they were given. What a mistake that was. It appears that they function more as "brokers" than movers. They hired a couple of movers in London, ON, Maplegreen Moving, who couldn't have been less prepared if we had hired them off the street. Let me list just some of the problems we encountered. Took 8 hours to move from one two bedroom apartment to another two bedroom apartment which was only 7 minutes drive between units. They didn't have enough tools or blankets to handle the few furniture that we needed moved. They said they were not informed that they needed to move our stove. We can't find a box of items that they were supposed to move. They handled our large marked boxes "fragile" as if they were cargo. ..didn't have the right tools to dismantle furniture (we had to let them use ours) They marked walls in both units when moving furniture. They were wasting time talking about unrelated things. Shall I go on. Discussing service at a large price of $109 an hour plus truck ($109). Spend your money somewhere else..less of a headache for us seniors.