Metropolitan Movers

Last week, your company moved us from Toronto, ON to Vancouver, BC. Your employees did an outstanding job. They worked non-stop loading and unloading and were the hardest working people I've seen in many years - I was impressed! They were very accommodating, willing to make any changes we wanted, were very careful and thorough. All in all, they made this move a much better experience than we expected! These guys really busted their butts and are a credit to your company, employees you can be very proud of! Thanks, and please pass this along to their supervisors and other appropriate folks in your company.

Service cost: $1200

While the 2 movers were friendly and efficient, I discovered damages to my furniture upon unpacking. I also sliced my finger open on a wrapped glass picture frame that was broken inside a box. I submitted pictures of the damage to the items in question. I was advised by a Customer Service Manager that since I had signed the completion form when the movers left they are not responsible for any of the damage. I explained I didn't find the damages until I started unpacking. The Manager told me I should have unpacked my entire belongings prior to the movers leaving then. Seriously!?!? That is a completely unreasonable expectation. Their website states "Best Customer Service in the Business!" Not at all..furthest from the truth!

I would not recommend this company based on their deplorable customer service. Once they get their money they don't demonstrate professional courteousy or responsibility.

Service cost: $730

Used them 2 years ago - excellent, put plastic down, nothing damaged.

Used them again, the movers walked with their shoes on my off white carpet, took chunks out the walls, scratched the front door and concrete with the treadmill, both damaged. No plastic were put down. The door frame is also scratched and damaged.

The movers even mentioned that me and my husbans could move some of the boxes later ourselves (to save time). Sorry buddy, that's why we hired a company..

The last thing you want to do when moving out of a rental, is spending more time and money by fixing walls and painting doors.
Nothing I can do about my damaged treadmill or the door frame..

Also, when it came time to pay, the mover insisted that I pay the $45 that was WAIVED at the time of the quote for the treadmill. I paid not knowing about the damage yet - and even gave the movers a tip. Needless to say, we are not impressed.

Service cost: $669

I was really pleasantly surprised by the quality of work and care of the guys from Metropolitan Movers. I got a phone call a day before the move with the reminder and one hour window for guys to show up. They were very careful and thorough packing stuff. They had to disassemble a lot of furniture, which they did very fast and professional. Guys moved all the stuff without any marks on the walls.

Overall I was very impressed by their work and I will definitely recommend them to anyone looking to have help moving.

Service cost: $1200

Best guys and really hard workers! They were worth well more than I paid them! They made our move so much smoother and I'm very grateful that I hired them! We moved from Vancouver to Toronto, and the experience was great. The crew, which was a three-man-team, was fast, efficient, and careful. They were all very pleasant and courteous people who got the job done better than any other moving company I've had to use. I have already recommended them to a friend of mine who will be moving within the next 60 days. There was nothing unexpected with the pricing, the people were honest, and we got everything done right on schedule.

Service cost: $1200

From the beginning, it was a straightforward process. Received an email quote. No harassing phone calls. No sales pressure. Received the exact date and time I requested. The pickup crew was great. They were very personable, took the time to explain the process. Packed everything up with care. Even the furniture was shrink wrapped. Cleaned up afterwards.


They were extremely courteous and took great care and pride in their work. I would highly recommend using this company based on my experience.

Service cost: $1200

I have moved many many times in the past several years, and this movers were the best of all that I have ever hired. They were extremely organized and efficient. They kept me updated via text msg when the movers were on their way and went they got to the new place. The guys were super fast during the move and had extra tape/ blankets available.

I would not hesitate to rely on these guys again & would not hesitate to recommend them to anyone who needs to move.

Service cost: $900

This was the worse moving experience I ever encountered. First of all they scheduled me for a 11:00 move but didn't show up until 5:30. Then two men without uniform and looking quite thuggish get out of a truck that doesn't have the company name on it. These two men moved so slow it was ridiculous. The dispatcher Jacob was rude and was not helpful. Needless to say what should have taken 4 hours took 8 hrs. They charged me $900.00. Luckily my mom had the money for the extra $$ or the police would have been called. Run away quickly.

Service cost: $900

Used metropolitan movers for a move from a condo to a townhouse within Calgary. They arrived 30 minutes late. Two men, one who knew what he was doing the other a rookie. On the move they broke a metal leg to one of my dresser's which the veteran fixed with a screwdriver that I gave him. The leg of the dresser was not in the same place but it worked. They also dented another heavy bookcase that I had moved. Otherwise the move was uneventful. The move was 4 hours and cost me 550$. I guess you allow for human error?

Service cost: $550