Metropolitan Movers

Would have been better off burning all my stuff and use the money I saved moving towards new stuff as repairing all the damages they caused is more than their value. Despite them being insured, movers confirming the damage done with photos, they would only rectify with a $100 dollar credit and a 'dIY leather repair kit they mailed to me months later. STAY AWAY

Broke my treadmill, leather sectional, dressers, night stand, chest, and many more!

Keep saying they will send someone to repair...its been more than 4 months and no repair efforts.

Disgusting!

Move size: 3 Bedroom Home Service cost: $1000

Called Metropolitan Movers for an onsite estimate and they provided a bit of a higher rate, but my money was well spent! I am finally in my new home and can’t wait to unpack all my stuff. Thank you guys, you did a great job. Highly recommended. Great experience! They actually cared about our stuff and made sure not to damage our new home. I recommend Metropolitan Movers service to all looking for a reputable moving company and not to worry about the few $$ differences, it is well worth it!

Move size: 2 Bedroom Home Service cost: $1160

AVOID AT ALL COSTS. The absolute biggest waste of money and completely unprofessional. Cant even express how terrible of an experience we had with this company. Did a terrible job at packing our moving truck to the point that my boyfriend had to unpack it all after they left and repack it. We have in a contract that we were supposed to have the service for 2 hours and after 2 hours the men said they had to stay for a minimum of 3. I spent half an hour arguing with them in the middle of our move that this was not what we agreed to and also spoke to their manager on the phone who was extremely rude and forced us to pay for three hours with the promise that we could contact customer service to get our money back the next day. The next day I contacted their customer service rep, Oliver, who was possibly the worst of it all. Yelling back at me on the phone and refusing to refund us our hour that we did not receive of service. AVOID THIS COMPANY. Would be better off doing the move single handedly myself.

Move size: 2 Bedroom Home Service cost: $450

The worst moving company, or company of any sorts, that you can ever deal with. Unbelievably unprofessional, rude and under equipped. The movers, customer service guy and "manager" all lied, repeatedly and badly, to cover up for the fact that they had apparently "forgotten" about my move. Showed up 3 hours late, in a rental truck with no tools or equipment whatsoever and tried to force me to sign the work order before they even begin! The manager in particular was astronomically rude and condescending, trying to make a fool out of me by telling me things such as "Ottawa is cold", "Diesel engines don't start when it's too cold" and "It's an act of God". When the movers did show up they told me they in fact they were not aware of the move before, and that they got the call to show up to my house in the same morning, and that this is not the first time that has happened. Also taking a closer look I noticed they had no real insurance or liability, and that they attempt to charge you money for ridiculous things (like an indoor stair!). All in all terrible service at a premium cost, you're better off doing business with another truly respected company.

Move size: 1 Bedroom Home Service cost: $1000

Chose metropolitan movers based on reviews and the professional courtesy exemplified during my selection process. I made it clear and provided pictures of my baby grand piano and they advised they were well experienced in moving such a piano. They assured me multiple times that it would be no problem. The day of the move the workers were stumped on how to move it and argued with their office for at least three hours that they could not do it. They did not move other items during this time but sat around, argued AND BILLED ME FOR THESE WASTED HOURS. Four guys standing around a piano with such a big move was unbelievable to me at over $200 per hour. It resulted in much yelling and totally unprofessional character and made our move absolutely horrible and tense. The movers worked hard , however they were rough with items so if you have expensive furniture, fragile boxes/items packed, or specialized furniture I would not recommend them (or get a pod for such items and specialized movers for unique furniture). We got a pod luckily, but would have either gone with a different company or specialized movers for unique items had we known our move would be a problem for them. Some items (desks, chairs, pictures) had noticeable scratches, stairs and flooring was scratched badly too. I move every 2-3 years, and things always happen during moves, but difficulties were handled poorly. I will not be using metro for my next move.

Move size: 4+ Bedroom Home Service cost: $4000

We have moved a few times and this was the worst move ever. We contracted to move from a 3 bedroom house to a 3 bedroom house. They arrived an hour late, there were 3 movers it took them 9 hours and our old house to our new house was about 15 minutes away. They spent most of the time moving at a snails pace as they were being paid by the hour. Arguing amongst themselves talking on the phone when asked why it was taking so long we received argument that we expected too much and that we misrepresented the job. As the day moved on there was more arguing etc. Finally we get to the new house more arguing about how long it was taking there was still a few things left to move. Then they started talking in their language, I said this was not polite as we could not understand and was told not our business. They were in our home and then we were called racists. One of them told me to "FO" we told them that we would talk to their supervisor who they called he was worse than his employees good example set. We paid the bill to get rid of them and as they left yelling at us that they had us on vidio being racists we through them out and said we really didn't care anymore get out of our house. Somehow we got this company when we thought we booked a reputable company we really don't know how this happened.

Move size: 3 Bedroom Home Service cost: $2040

Long long story which I will try to keep short. Went with this company after getting quotes from several other movers. Price was cheapest for a cross-province move. The day of the move, they never showed up! All day the rep kept promising that someone was on their way. No one came. At 4:30pm, we decided to head out as we were driving from Ontario to Maritimes and we were all packed. Was assured by rep that movers would show up the next day so had a family member wait at the house the next morning.

The movers who showed up were NOT from Metropolitan Movers, they were a PEI company hired by them (and they were great). Turns out, my load was way bigger than the movers were told so they took what they could and left the rest for another crew (from where I don't know) to load on a truck and put in storage (where I don't know). This PEI company was awesome and they delivered my first load in a few days which was a pleasant surprise. What was not pleasant was the fact that they went back a couple of weeks later for the second load and could not get an answer from Metropolitan as to where my other belongings were so they left without them. A month later, I finally received my second load. STAY FAR AWAY FROM THIS COMPANY. THE TITLE OF MY REVIEW SAYS IT ALL.

Move size: 2 Bedroom Home Service cost: $7000

We used Metropolitan Movers to move and store furniture. After almost two years we asked to retrieve our furniture and arranged to have a third-party driver pick up the furniture. It took 3 weeks for them to respond to our request. When they finally released the furniture to us, they gave the driver additional material that belonged to another one of their customers (which they had mistakenly packaged with our stuff). Upon receipt, we advised them of this and asked them to pick up the extra materials that did not belong to us. They refused to do this and did not take accountability for their error. We contacted Customer Service several times and wrote to the President of the Company to resolve this issue. Customer Service was ineffective and kept asking us to call this one individual from the company; this individual was rude, not helpful or responsive. And we have yet to receive a response from the President. We returned the extra materials to Metropolitan Movers at our own cost. This company is unprofessional, unreliable and unresponsive. They have no regard for the possessions of their customers and do not take accountability for errors they make. Do not use this company under any circumstances. They are not to be trusted.

Move size: Studio Service cost: $2000

I hired Metropolitan Movers to both pack and move my house and I can honestly say this was the worst moving experience that I have ever had.

The Packing team arrived 2 hours late, broke things, forgot things and took 3 hours longer than estimated. They estimated 6 hours, but actually took 9 hours. I can accept a little overage, but even after 9 hours, there was much that was not packed.

Overall, I guess they weren't horrible, but for the amount of money I paid them, I guess I expected more.

The actual move itself, is a completely different story and to be honest, I'm still in shock at how horribly this went.

The 2-Truck / 4-Man crew were only 30 minutes late this time, so not as bad as the packing crew, but after that, we hit high speed going downhill....

It was a warm (not hot) day and about an hour into loading the first truck, one of the guys asked if I had any water. I would have assumed they would bring their own refreshments, but whatever....I said, sure, there is a case of bottled water in the refrigerator, help yourself. I didn't realize until much later, just how much they 'helped themselves'. Next to the water in the fridge was a case of beer and at least a dozen Smirinoff and other assorted Vodka coolers. Let's just say that by the end of the day, all of the coolers and about a dozen beer were "missing"... Much to my surprise, I found numerous empty and crushed beer and cooler cans littered all over the driveway at both the old and new houses as well as several crushed cans littered throughout the old house after everything (well....mostly everything) was removed. The crew being *drunk* may have something to do with how horribly the rest of the move went.

Originally estimated at 9 hours, the final tally was 15 hours, billed hourly of course. At the end of the day, there were numerous items damaged, broken or simply destroyed. To name just a few of the issues:

- 2 mattresses have huge holes torn in the bottom of them

- Large chair has a huge hole ripped in the bottom of it

- They claimed a Foosball table wouldn't fit down the stairs, I suggested they take the legs off Instead they put it in the back yard. It was completely destroyed when it rained later that night.

- They also put 2 powered leather recliners in the backyard. Also destroyed by the rain

- It looks like they stood in the doorway and simply heaved things into the garage and shed, as a result a number of items were crushed, torn, and/or broken.

- They packed the contents of the refrigerator and stand-up freezer in unmarked boxes early in the day and put them on the truck. Everything melted by the time it got to the new house and I found the boxes containing food and other frozen items. My freezer was definitely less full after the move than it was before, so I'm guessing that I will eventually find a box full of completely spoiled (no longer) frozen food somewhere in my basement as I unpack more boxes.

- The desk I've had for over 20 years looks like it was dropped onto the floor of the truck and shoved across a nail or something else which cut a huge groove into the surface, essentially ruining the desk.

- This is just a sample of the numerous items that were damaged

I called the company to complain and the "supervisor" I spoke with said that this was not possible as this was his 'best crew' and they would never do such things. He then tried to tell me that it was I who had told the crew to put the foosball table and leather furniture in the back yard instead of inside the house or garage. I laughed out loud at the stupidity of what he was trying to sell...

He told me to file a claim on their website seeing as they are supposed to be insured against damage. All in all, I estimate the damage/loss of my possessions to be approximately $7,000. And on top of that, I now have to pay someone to come and remove the furniture that was destroyed.

It's now been over a month since I filed my claim and I was told last week that they are still 'assessing' the claim and someone would get back to me. Obviously, I'm not holding my breath.

Move size: 3 Bedroom Home Service cost: $7500

What a hassle! Poor communication with us, contacting us AFTER the end of a business day- to inform us they changed our move time from 9am to 1pm the day prior to moving!!! Absolutely refused to accommodate or assist us in any way shape or form, saying it's "impossible" to refund a deposit or discount the service.

They double booked their truck and employees at our move time, then told us we had no choice but to take the later time, as the other job was out of town (which worried us they would not finish in the 4 allotted hours, pushing our move time even FURTHER back, after we had taken the morning off work for said move).

The good news is they are very well practiced in politely informing you there is nothing they can do.

Move size: 1 Bedroom Home Service cost: $700

On top of the rate being upped the day before the move because the first rep I talked to didn't ask about my deep freeze aka "appliances" so the 110 an hour became 150 with out me being given enough time to shop. the move time got pushed foward by an hour. there was no mention in the phone call that metro subcontracted to fly by night companies the company I got "motion express" comprised of to men who spoke little english and one guy who was on his first day on the job, he ended up quitting because of how unproffessional the other 2 were. it took them 8 hours just to load the truck I was moving from a single floor 900 square foot main floor of a duplex. they dropped multiple boxes dropped my deep freeze down my front steps they spent as much time arguing as they did working, almost everyt peice of furnature they moved ended up damaged. at the new house they took almost 2 hours to find a replacement for the guy who walked off the job they scratched or damaged my walls in around 20 places. put almost every box in the wrong room spent more time arguing on the front street, they were carrying 20 pound boxes one at a time I ended up having to help just to get the move finished. all in all they took over 12 hours to complete a move from a 900 square foot unit to a town house. I tried contacting metropolitain movers 8 hours into the move to tell them how horrible the move was going and that the move was going to be way over my budget as well as not worth what the final charge was becomming they told me they would call me back in 15 min they never called back the final bill is still being delt with. .

Service cost: $2000

Hello all,   I just wanted to tell everyone who reads these things my experiences with Metropolitan Movers. Moving around Canada is difficult at times, and my daughter made no exceptions.   Moving from Alberta to ontario was important as she was relocated for her job. We had a 2 bedroom house that needed moved. These guys went above and beyond to help us from the time I called to inquire to the actual pick up and drop off.   they were very courteous and respected our needs and importance of the move to us. they made it a point to be readily available to us via phone as well as updates as to where they were at every step of the way as wee inquired it.     I highly recommend these folks to anyone needing moved in Canada. you wont be dissapointed.

Service cost: $1490