Metropolitan Movers

I have moved many many times in the past several years, and this movers were the best of all that I have ever hired. They were extremely organized and efficient. They kept me updated via text msg when the movers were on their way and went they got to the new place. The guys were super fast during the move and had extra tape/ blankets available.

I would not hesitate to rely on these guys again & would not hesitate to recommend them to anyone who needs to move.

Service cost: $900

This was the worse moving experience I ever encountered. First of all they scheduled me for a 11:00 move but didn't show up until 5:30. Then two men without uniform and looking quite thuggish get out of a truck that doesn't have the company name on it. These two men moved so slow it was ridiculous. The dispatcher Jacob was rude and was not helpful. Needless to say what should have taken 4 hours took 8 hrs. They charged me $900.00. Luckily my mom had the money for the extra $$ or the police would have been called. Run away quickly.

Service cost: $900

Used metropolitan movers for a move from a condo to a townhouse within Calgary. They arrived 30 minutes late. Two men, one who knew what he was doing the other a rookie. On the move they broke a metal leg to one of my dresser's which the veteran fixed with a screwdriver that I gave him. The leg of the dresser was not in the same place but it worked. They also dented another heavy bookcase that I had moved. Otherwise the move was uneventful. The move was 4 hours and cost me 550$. I guess you allow for human error?

Service cost: $550

Be aware. I received my bill before the job was done and noticed extra charges on it. When I asked I was lied to saying that they charge into the next 1/2 hour. So I paid not realizing this. When I checked the contract after, it said "The hourly rate is charged in ½ hour increments, and ten minutes into the next ½ hour the Company will round to the next full ¼ hour". So I called the crew manager and he told me I was charged an extra 25 minutes because when I signed the receipt they still had 25 minutes of work to do.
They also came into the first house with dirty shoes and walked all over my 1 month old carpet. They did not put blankets or runners down throughout the house. After noticing dirt all over the carpet I asked a crew member to put a blanket down and he said ok. Near the end of the move I noticed he never put a blanket down and the carpet continued to get dirty. After talking to the franchise owner he claims I never asked anyone to put carpet down. This was one of the most frustrating experiences. I was mislead multiple times and was charged for things that were not stated in the contract.

Move size: 2 Bedroom Home Service cost: $900

An extraordinary move. Efficient, professional. Every person played a pivotal role in securing a smooth and seamless process. There was no wasting of time. Extremely energetic, and well prepared and equipped for the job. Every piece of furniture was meticulously wrapped and secured. Every box was carefully picked up and placed on the truck. They loaded and unloaded two trucks, and not one item was broken or damaged. The services were also very reasonably priced. We are still talking about their exceptional work. I would recommend to anyone.

Move size: 3 Bedroom Home Service cost: $1649

Do not use this company. They were almost an hour late. And the three young men that showed up were not professional movers at all. Hardly spoke English and were not wearing proper clothing or shoes. They had no idea what they were doing. They had to rearrange the truck 3 times to fit things in. I had to help move things because they were so slow. One of them stood around several times and when he did carry things he carried one tiny item at a time. My 11 year old daughter could carry more. Once we got to the new house we had to help them put furniture back together. They broke a leg off my ottoman and left muddy foot prints throughout entire house. Then when it came to pay they charged way more than quoted. I called to speak to a manger ( he also did not speak English well at all) and kept making excuses. He offered to waive a fee I was never even supposed to be charged. I would not recommend this moving crew or company to anyone. Terrible experience!!

Move size: 3 Bedroom Home Service cost: $1200

Metropolitan Movers doesn't even do the moving job, they contract it out to local companies. As far as the actual move went, I was very satisfied. However, moving day was very emotional for me as my husband and I are splitting up. The mover took advantage of that and ended up overcharging me by $500. I followed up with Metropolitan Movers and was given the run around. Then I had to follow up directly with the moving company (Maple Green Moving and Logistics in London, Ontario) to request a refund. I was told they would be launching an investigation and would let me know the outcome. It was very clear that what my contract stated was very different from the invoice. Maple Green had copies of both items, so they should have been clear on the extra charges. Apparently I signed up for additional insurance on the day of my move, which was not made clear to me by the mover and was charged for additional line items which my contract covered. It took almost a full week of me calling and texting every day followed up with a threat to sue them. Then miraculously $400 was e-transferred to me (minus the insurance fee). Do not use either one of these companies!

Move size: Partial Move Service cost: $1245

Worst service I’ve ever received. Movers complained all day about having to move heavy objects. There were 4 guys, supposed to quicken the move, but after 11 hours they still weren’t done moving into my new home, they didn’t put back together any of the 3 bedrooms, they left my couches in pieces and didn’t put a desk back together. My 72 year old father had to help them move many objects and was left to put together what they did not. Not to mention, they left a bunch of dents and marks in my walls. DO NOT WASTE YOUR MONEY ON THIS COMPANY. Completely awful and nobody at the main office cares about how their employees treat their customers.

Move size: 3 Bedroom Home Service cost: $2800

Metropolitan Movers are the real deal! I recently moved from a three bedroom apartment into a house of the same number of bedrooms and the service provided to me by Metropolitan Movers was top notch. They were extremely courteous and organized, and every detail was handled with tremendous professionalism. I have a large collection of vintage music memorabilia and everything was treated with the proper care. Nothing seemed to slow them down and they quickly packed everything up and promptly unloaded it at the new destination. I was pleasantly surprised to discover that with a good moving company you don't have to fret about a big move because everything is taken care of. Metropolitan Movers went above and beyond to exceed all expectations; would definitely use them again and recommend their services to anyone looking to make a move. .

Service cost: $1200

I contrated with Metropolitan Movers for my move and without my permission they subcontracted my move to Maplegreen Movers.  I had no idea that they had done this until I was presented with an invoice from Maplegreen Movers at 9pm that night. When I was getting ready for work 2 days later, all my gold jewelry was missing from my jewelry box. The "customer service" agent would not confirm that they ensure that the companies they subcontract to are bonded. No restitution from either company. Interestingly, the credit card I had to use to pay for my move over the phone that night was used to perpetuate almost $20,000 of credit card fraud 2 weeks later. London Police investigating and I am pursuing legal action.

Service cost: $1531

I was referred to this company by a friend, so I had to take a look. After reading some reviews I was about to change my mind, but then talked to the customer service representative and we agreed on the terms and price, I could not reject the offer because it was the best offer I got after calling over 6 moving companies in the area. I do not know what happened with other customers, but from my experience they are the best moving company in Canada. Everything was good they arrived a little early but that wasn't a problem and delivery was on time, nothing damaged, staff was professional and neat, overall it was an excellent experience, nicely done. Thank you.

Service cost: $990

The truth must be told, After reading some comments about this company by some people that have used this service before, I was skeptical of using the service, what I did what to give them a chance by calling the customer service representative and we agreed on the terms. Alas! I was surprised by their great service; these guys went beyond my expectations. My furniture was delivered on time and I was contented with their service. I have being making use of different Moving companies before but their service has not being good as this. Everything was perfect, nothing damaged, and all their staff was professional. Infact their Service was a world class, still the best in Canada. I would always be more than happy to be a reference for your company. Thank you.

Service cost: $900

After reading some negative feedback I can't understand why have they posted negative reviews? May be they are not real users of this company. Because I got more than I wanted. 
I used Metropolitan Movers to move from Ontario to Quebec. I called them at night and they ensured me that they will come on time. Finally the next day they the entire staff came on time and arranged everything professionally. I was worried about my Glass Furniture but friendly staff did an excellent Job. Thank you Metropolitan Movers for your outstanding service and for on time delivery. Definitely I will use you again for my further moving.

Service cost: $600

 


I hired Metropolitan Movers for my parents. My parents were moving from California to Oregon. I chose Metropolitan Movers because they gave me a really good deal and stayed within the quote they provided. The movers were able to move the furniture into the Uhaul truck efficiently without any issues. The movers were on time during the move in date which made it easier for my parents. The movers wrapped all the furniture and fragile stuff in either bubble wrap and/or protective covers. My parents are very critical about moving their stuff and luckily the movers where able to move the furniture and ensuring it was carefully carried into the truck and transported on time to Oregon. I will definitely recommend this company to my family and friends moving out of state. So glad that they provided me and my parents with a stress free move!

Service cost: $300