Metropolitan Movers

I contracted metropolitan movers for a move in 5 weeks. I asked for two movers, a large truck enough for a single move within a city, a specific time for start and clear indication of any additional costs. I indicated that I wanted an agreement on the written details before finalization. The same day I got an invoice for one mover and vague response to other questions. When I questioned the one mover they corrected to two movers and were unresponsive to my other questions. I cancelled the order the same day I started 5 weeks before my move. They charged me $119 plus tax for the cancelation. They clearly were not interested in customer service or their reputation.

Move size: 1 Bedroom Home Service cost: $680

I thought the movers were very quick and helpful. However, things were not as they seemed. I had told them to leave a dresser and its contents behind, but when I was not in the room, the dresser was packed. I was concerned because my wedding band (which was in a 'Peoples'ring box) was on top of the dresser. I was assured that everything was put in the dresser drawers. But, when I went to unpack the next day, my ring was nowhere to be found. I called the manager in charge of my move and simply asked where the movers had put the ring (I assumed they might have put it elsewhere or may have fallen out in the truck). The manager never called me back, it was always me calling him. I called the main company and was essentially told it was my fault. In the final phone call with the manager, he said I have no proof of anything and to go ahead and report it to the police and hung up. So rude and unprofessional. I just want to know what they did with my ring and want it returned.

Move size: 3 Bedroom Home Service cost: $650

Me and my daughter lived a nightmare today because of your company.

I wanted to local move in Niagara falls, from my one bedroom apartment to townhouse. My apartment is at 3rd floor. I had an agreement, and talked with Raymond. I told him that I want two worker, my house is at 3rd floor, we set up everything.

Before moving day, one man called me and said that they have a very busy day, they have to be fast, he will send me 3 mover. I said I have limited budget, I can't afford. But after he said they are fast and no need for minimum 3 hour service for 3 workers. And I thought my house is one bedroom apartment, they can work fast and finish in 2 hours. He persuaded me that 3 workers are more faster and economical for me.

Moving day they came at 9. 30am. But They didn't start on time. They were parking the truck for fifteen minutes. After starting, they were very slow. Me, my daughter and my friend carried more than them. They were delaying the work obviously.
After loading everything finally, before moving to my new address one of the worker came and wanted me to make the payment. I didn't understand, Because we didn't go to my new address and they didn't uploaded the stuff. I actually got suspicious at that time. He wanted me to pay for the stairs fee, which I haven't heard before. They worked very slow to raise the hourly rate.

After I called their boss who is name is Ajmal, he threatened me to taking my furniture and everything to Toronto. My daughter started to cry, she wanted her toys. I said them I have limited budget, they are adding, adding and finally they find more than one thousand dolar for just one bedroom furniture.

Their behaviour was very rude and mean. They were not thinking their work, just how can they earn much money from me.

I paid today to this company 1060$ (after their discount) just for one bed, one couch and two dresser. But as a newcomer, today I learned my lesson that don't trust moving companies. Today they took my money by threatening and which they really didn't deserve.

Move size: 1 Bedroom Home Service cost: $1060

I hate moving and hired movers so it would go smoothly. It was the complete opposite! We had to help (3 women and a kid) because only 1 guy was working. Movers confirmed the night before they would arrive between 8-9am. They arrived past 10am. “We went to the wrong address” was their excuse (doesn’t everyone have GPS!? Or wouldn’t a smart person check the address the day before if they weren’t familiar with the city??!). Movers were not professional (no matter how many times they said they were) They were argumentative (more than once during the day) and practically called me a liar multiple times. I was quoted a price of 480$ + tax. They charged me close to 1000$ And wanted to charge me an extra half hour. (Took them 6 hours to move a small 2 bedroom apartment). They damaged some of my things which I only noticed after they had left.
I will NOT recommend them to anyone, and regret using this company. Stay far away!

Move size: 2 Bedroom Home Service cost: $940

Unbelievable. Our house is sold and we have to move out. Metropolitan movers called on the morning of the move to initially to delay the start by two hours. Then they called to cancel, saying their truck broke down. Can’t they rent anything? They have no backup plan? We’re screwed.

Their response: “ there’s nothing I can do, I’m going to hang up now”

We’re scrambling trying to find another mover, but Metropolitan has not heard the end of this.

Move size: 4 Bedroom Home Service cost: $600

We hired what we thought was a company by the name of Kingston Movers for a move from Cornwall to Kingston. Although we told them twice what size truck was required, they ignored this and sent 3 men, pick-up truck and small trailer for the move. This required us to rent a U-Haul to load some items & to make 2 extra trips to get goods from Cornwall to Kingston. Called numerous times, they did not return calls, filed a complaint, did not hear back from them. We understand they work out of Toronto & contract out the move, had we known this, we wouldn't have hired them. Poor customer service and no follow up. Would not recommend them!!

Move size: 1 Bedroom Home Service cost: $1180

Late by 4 hours went to Burlington address instead of Oakville.
Numerous chips out of chair legs and table. The only saving grace was the two young college students that organized the move were very pleasant but obviously NOT professional movers.
I googled a company that was advertised as Oakville Movers and got through to this company in Toronto.
I have always used local movers in the past and been satisfied but this move was at short notice and no one else was available.
This company is totally unprofessional would definitely not recommend!

Move size: 1 Bedroom Home Service cost: $450

I am extremely happy with the quality and the convenience of the service that MetropolitanMovers has provided. I had sent a message through their website and got a call real quick, the girl on the phone was very nice and knowledgable, she was able to answer all my questions. The team members who actually moved my stuff were very kind and very helpful. Clean, quick, and fun. Overall, it was affordable, easy, and flexible, and super quick. I will definitely use their services again.

Move size: 1 Bedroom Home Service cost: $800

We booked our moving with Metropolitan Movers because of the rating they were given. What a mistake that was. It appears that they function more as "brokers" than movers. They hired a couple of movers in London, ON, Maplegreen Moving, who couldn't have been less prepared if we had hired them off the street. Let me list just some of the problems we encountered. Took 8 hours to move from one two bedroom apartment to another two bedroom apartment which was only 7 minutes drive between units. They didn't have enough tools or blankets to handle the few furniture that we needed moved. They said they were not informed that they needed to move our stove. We can't find a box of items that they were supposed to move. They handled our large marked boxes "fragile" as if they were cargo. ..didn't have the right tools to dismantle furniture (we had to let them use ours) They marked walls in both units when moving furniture. They were wasting time talking about unrelated things. Shall I go on. Discussing service at a large price of $109 an hour plus truck ($109). Spend your money somewhere else..less of a headache for us seniors.

Move size: 2 Bedroom Home Service cost: $1108

We picked Metropolitan because online reviews were for the most part, mostly positive. However, our experience did not translate into a flawless experience! Having booked a month in advance, they were two hours late in spite of a contract that said only one hour buffer..their treatment of our possessions was somewhat reckless (broken pieces); their lateness created a domino effect so that previously reserved service elevators didn’t fit the timeline, therefore increasing moving time; all around a small move(within 30 km) that should have been trouble free. From a one bedroom condo, to an elderly residence, no appliances, still ended up with extra charges. We would say they were unreliable and lacked a professional treatment that would be expected of this reputable Company. I would not use this company again.

Move size: 1 Bedroom Home Service cost: $750

Responsible helpers and drivers will take care of the properties. We had plenty of unique items from my grandma and heavy furniture to deliver to the new house. The managers listened to all our demands and created a plan for transportation. We used special containers, wardrobe and tv boxes, and provided protection with the blankets. Nothing could happen with such an approach, but we also were guaranteed full insurance coverage. That’s what I call customer service, thank you!

Move size: 2 Bedroom Home Service cost: $1130

I just use them on November 25, 2020 and they came highly recommended to me from a friend. They were on time but they were extremely slow and they are paid by the hour. It took them almost 2 hours to disassemble a queen size bed and an L-shape sofa from Ikea. It took them almost 6 hours to load the truck and I have a 690 sqft condo!!!

The elevator was booked for 3 hours and another 4 hours at the drop off location. By the time they arrived at the drop off location it was half way through the elevator booking and they said they were unable to complete my move. I had to call head office to get a third mover here who happened to be a manager. Then they finished everything including the assembly of the furniture in 3.5 hours, FUNNY!!

They only blanket wrapped my 2 TVS! Glass cabinets were shrink wrapped only! No care was taken and they did not wrap all of the furniture. I had to HELP and show them how to move larger items and they still damaged alot of my heavier furniture items. They did not use moving blankets and used the carpet from the elevator to bring in my things, GROSS!! There are Knicks and scratches on my furniture, floors and walls!!!!

Customer service was beyond rude and sarcastic to me once I told them the situation and asked for another mover so I was not left hanging and stuck.

This was the worst move I have ever experienced from start to finish. The movers had no common sense and were inexperienced.

I DO NOT recommend this company! I paid almost $1300 for a move that was 11 hours that should have taken 7.5 hours tops!!!! It does not cost $1300 to move from 700 sq ft to 700 sqft with a one km distance between homes.

Move size: 1 Bedroom Home Service cost: $1300

WARNING!! Do not use this company!!

Here's my experience... They charge 99$/hr, 120$ for their truck including gas mileage and insurance. On November 20th I hired this company to assist me and my wife on our move as were in our early 70s and are not able to do it ourselves and didn't have much help. They had damaged my TV during the move and said they would deal with this through their insurance as we discussed prior to the move. Big joke; their insurance covers 60¢ a pound.. They informed me my 60 inch Samsung 4k smart TV was worth only $27 (paid over $800 only a year ago) though said they were doing ME a favor and would give me 100$ out of good faith. That is what they considered an "amicable solution". Remind you, it took weeks of emails and phone calls until they finally responded which was customer service, NOT a manager after I requested to speak to one multiple times. That doesn't seem very amicable to me. I would advise anyone and everyone to NOT use this company as they do not care about you or your belongings. I am very unimpressed as to how unprofessional this company is.. If I could give no stars I would have.

Move size: 2 Bedroom Home Service cost: $1200