Metropolitan Movers

These movers damaged our sofa moving it (it got covered in grease because it was not properly protected, and the movers were careless). The owner of the company made a deal with me that he would arrange to have someone come clean the couch at his cost. He even told me he would take $100 off the bill until I was satisfied with the cleaning. He has since been screening calls and has not returned any of my voicemails or emails. Disappointed is an understatement. I would not recommend this company if they were the last option to choose from. In addition to the above, several items were broken. One of the movers carried one lightweight item at a time from the second storey to the truck. It took us several hours longer than anticipated to pack and load the truck, leaving the buyer of our home to wait. Their service is shameful and the owner of the company is incredibly dishonest. Do not trust them with your move.

Move size: 3 Bedroom Home Service cost: $1600

Be very careful with Metropolitan Movers Thunder Bay. When Matt and Melinda moved to Thunder Bay we originally asked for 2 men for 4 hours then changed to 4 men for 4 hours. They ended up sending us 2 men who stayed for 3 hours with no truck. The movers were great and when done shows me bill for $406.80. When my credit card statement came the bill was for $632.80 a difference of $226 dollars.
Tried contacting the company and left voicemail and emails however no one contacted me back. Finally today I spoke with Warren Barns in their billing department and he informed me we had to pay for a truck, even though the guys showed up in their personal vehicle, and also it was past 3 days so my complaint window was over.

This is not against the movers who did a good job I’m upset about getting robbed of $226 dollars by the company. So please if you use Metropolitan Movers in Thunder Bay get the price in writing and check you credit card right away.

Move size: 3 Bedroom Home Service cost: $406

DO NOT USE THIS COMPANY

First, they moved so slow. They took 2.5 hours to move a 2 bedroom that was mostly bins. One guy did not even do anything. They would take a couple of items down at a time and take forever to come back up.

When we arrived, we had to help them move everything upstairs because we only had so much time left. The one guy then decided to sit in his truck the entire time.

Lastly, they damaged our walls while moving because they had no idea how to move properly.

That was the final straw. We managed to get some money off of the final price, but it was still more than it should have been.

Please for your own sanity stay far away from this company.

Move size: 2 Bedroom Home Service cost: $800

I just asked for their service last july 30 fro pick and delivery to grande prairie today august 6. They were so clumsy when it comes to moving/arranging my stuff in the truck. The worst part, the manager who gave me the quote told me the entire pick up and unload will take approximately three hours but the entire pick up and delivery took 7.5 hrs excluding the travel time of 5 hrs which I also paid. They were so slow when they were delivering because they broke my microwave and they just want to give me a discount instead, which I did not accept.

In addition, during the discussion with the manager, they stop unloading my stuff which prolongs their hours which was noticed by everybody in the building. This was the worst move I had in my life.The initial quote of 2350 ended up to 2992! From the initial 3 hr work it ended up to 7.5 hrs.

Move size: 1 Bedroom Home Service cost: $2981

Firstly, I have never seen movers move so slowly. At one point, they were walking to the truck, picking up one cushion, and walking to the house. It was clear they were moving deliberately slowly as they were paid by the hour.

Secondly, they could not get a sofa into my condo - a sofa that is normal sofa sized, and left it in the foyer.

Thirdly, when I complained to the company, I was told that they had been informed that it was being dealt with by the franchise owner, Joshua Albert - he WAS the man who did the move, and about whom I was complaining about working too slowly.

The move took eleven hours - they claimed it took them three hours to drive to Toronto, but I drove the same route and it took me an hour an a half, and it was against the flow of traffic.

The move from a two bedroom house to a condo, with a stop over for storage, cost me over $2000.

Move size: 2 Bedroom Home Service cost: $2100

I moved from glenwood Windsor to LaSalle and this MOST unprofessional mover fleeced me for thousand extra dollar by wasting lot of time Three workers were simply arguing and instead of packing busy in talking with family people most of the time. Except one rest two were highly unprofessional in actions. They charged for hours but wasted my time because they had no packing supplies. Two of them went to do shopping during time charged to me.
I will strongly suggest not to entertain this mover at all. They are limpets eat on others.

Move size: 4+ Bedroom Home Service cost: $2500

Cost over $2200. Worst ever experience. Guys just dumped stuff. Putting furniture upside in our new place. Sideboards placed sideways. Drawers not inserted. Furniture dismantled. Place looked like a war zone. Paid for 2 trucks, but they brought the second small sized and so had to make second trip costing more money and time. Terrible Terrible. Do NOT TOUCH THEM WITH A BARGE POLE! And took away our brand new dolly. Asked them to return. Still haven't heard back.

Move size: 4 Bedroom Home Service cost: $2200

They deserve a ZERO.

I thought I hired a company called Two Men with a moving truck in Toronto. Now I know the legal name is Metropolitan Movers. I have never been so upset over a move in my entire life.
I have moved in and out of over 5 apartments/houses in the last 10 years and have NEVER experienced a move so frustrating,unsettling, and expensive. These guys are NOT the amazing company TWO MEN AND A TRUCK (who I have used before and are incredible movers). Metropolitan Movers have a franchise in Toronto called TWO MEN WITH A MOVING TRUCK and they are capitalizing on people getting confused like I did.

It took 2 Men 6 hours to move only a mattress, Frame, box spring, heavy cabinet, and a headboard from an apartment to a house (Taking into account 45mins travel time). We spent about an hour and a half trying to get a fridge out the door and once I realized the major delay it was causing we decided to just leave it. They don’t measure doorways, they have no supplies, they “forget” their tools in the truck and have to run back and forth to get it. At one point they dropped the drill bits all over the floor and spent half an hour picking them up one at a time and placing it back into the case, while the other worker stood there and did nothing. I swear it was dropped on purpose.

They were obviously very inexperienced and instructed to waste time as much as they could. They delay work at every single step intentionally to rack up hours. If there’s any discrepancy with the job (like they claimed their boss did not tell them they had to move a fridge downstairs) they stop work and talk in circles endlessly to waste time and call the boss who never answers then they have to edit the service agreement and have me resign everything etc etc.
At certain points I was scared they were going to hurt me for speaking up when I noticed ways they could be more productive (like I suggested one guy does one job and the other guy does something else instead of standing around watching and barking orders). The one guy was very combative while the other younger kid took a softer approach. It was a total setup.

They would take one thing In each hand up and down an elevator one at a time instead of boxing it up or filling the elevator once and going down. One guy would stand around doing absolutely NOTHING because he was angry about me speaking up or “stressing him out”. He told me I was lucky he wasn’t walking around smoking cigarettes or taking breaks!
They wouldn’t work unless payment for the entire job was paid in full (minus tax) at the the halfway mark. They made me pay it or they wouldn’t drive to the new location, so I sent an email transfer Because at that point I Was scared and didn't want them having my credit card info. We would then have to wait for the “boss” to confirm he had received the money until they would start the truck and move on. The boss wouldn't answer the phone for 15-20 mins to delay us even further. Then they told me to go just get cash and then they could start the truck instead of waiting for the etransfer to post and the boss to finally answer his phone. Like as if I’m going to give them over 1,000 in cash and a truckfull of my stuff and let them drive off? Especially when their service agreement says they aren’t responsible for items that “mysteriously disappear”.
They use all kinds of delay tactics to get you to rack up hours, bottom line. They always told me to “call the boss” if I had issues With their work and when I didn’t call and just said “ok keep going it’s fine” one of them would walk away from the job and get on the phone speaking Russian for 10 minutes then come back and spend another 20 minutes fighting with me about having to sign more paperwork about No liability for damages and this or that. It was a terrible experience overall and left me in tears. I’m happy they don’t know where I live since I only moved items from one friends to another’s, I got the feeling they are dangerous. I was shaking at times I was so unsettled by their conduct.
Curiously enough, it only took them 20 mins to unload the items into my friends garage once the 6
Hours had been used up and full payment was made. I spent about 3 times what it should have cost me.

Never use this company ever! They operate under different names but the legal company name is Metropolitan Movers when they make you sign your service agreement. If you see that name, tell them to leave and don’t sign a thing!

Move size: Partial Move Service cost: $1000

I moved with these guys a few months ago. I had very little to move as I ordered all new furniture. They moved 2 televisions, computer desk and a mattress set and a few pieces of furniture,. The majority were boxes. They arrived on time and all was good
until I reached my new home and I waited and waited till I received a call that they could not find the location. They told me they had a mishap on the way. They hit a rough patch of road and my computer desk and hutch broke in 20 pieces. They gave me a decent credit and after they left I noticed one TV screen (50")was distorted by objects hitting it and my other TV (60") was scratched and damaged in many places. I did not find out for a few weeks about the destroyed TV because I was waiting for a company to set up furniture in a spare room I was using for a den. They refused to do anything so I am in the process of suing this company. All the addresses they use are fictitious. There is no one at these locations. STAY AWAY FROM THESE GUYS !!

Move size: Partial Move Service cost: $600