Long Distance Movers Inc.

I was given incorrect info about delivery date and now may have to wait an additional 2 weeks for my things to get here. Also told that I would be able to use a credit card for payment but movers said they don’t accept cc after all of my stuff was loaded. Big inconvenience since my checks were packed away in my car already. No one seems to know where the truck is exactly and have no way to find out. Eli from Cheetah movers, the company brokered for my move, is extremely rude and hung up on my wife after yelling at her about a family emergency he was dealing with. She was only asking if he knew where the truck was in transit, which I don’t consider an unreasonable question since we’re all of a sudden not getting our things when we were initially told we were. The manager at LDM told me I should be grateful that my stuff is in transit because it could still be in a warehouse in LA when all I was asking of her was to get in touch with Eli to find out whereabouts it is. Full disclosure- I did yell at her when it became apparent that she was not interested in offering any help or information finding out about basically everything I own or taking responsibility for the bad information I was given by both the salesperson, Eric, and the movers. She said it could be anywhere and had no way of knowing where it is or how many loads were on it. Awful, awful experience. Please pay attention to the reviews. They are correct. This company is a sham with some pretty slick salespeople on the payroll who will tell you whatever to get your business. I didn’t expect a lot from a broker but telling me they have no way to track the truck? Seriously, the driver doesn’t have a cell phone? Give me a break.

Move size: 1 Bedroom Home Service cost: $3300

I requested delivery of my house hold goods on the 5th of June it is now the 24th of July and I still do not have a single item of mine. Long Distance Movers is just a broker company meaning they book your move but then give it to another company. You then have to deal with some random company that gets your move. I have moved all over the United states for work. This by far is the worst move I have ever made. I am glad that my company has black listed this moving company and will no longer pay for there employees to use this company.

Move size: 4 Bedroom Home Service cost: $14960

The worst SCAMMERS EVER! I was quoted one price but by the time I was moved, the price went up by $4,000. When a moving truck STOP AND MOVE LLC, from New Jersey came to pick up my belongings, the man in charge could hardly speak English, told me that I was being charged by cubic ft. not by weight as I was told. Then he charged me for every little extra thing..like a dust pan and a broom. Shameful scammers. It took 8 days for them to deliver and numerous things were broken. I tried to complain to them but they hung up on me laughing. I will be contacting Atty. General's Office and Better Business Bureau.

Move size: 1 Bedroom Home Service cost: $6061

DO NOT USE THIS COMPANY!

They will say absolutely anything to get your business and then turn around and ignore you. My stuff was picked up from New Orleans and has still not been delivered to my house in California despite many MANY attempts to call and email them. Customer service is rude and inattentive. The customer service manager, Brittanie Neves is incapable of doing her job and does not answer phone calls or emails. Anytime you manage to get a hold of anyone, you’re either hung up on or told “we’ll call you.” It’s been a month. That answer is no longer acceptable and I want my furniture or a refund.

Move size: Studio Service cost: $2008

Do NOT ever use this company. They subcontract out their trucks and if u encounter issues over weekend there is NO emergency contacts. Quoted to move me on a Friday showed up Tues night. No apologies one of the WORST experiences of my life!!
Wonderful and trust worthy when getting u a quote then 0 customer service
Can u imagine paying over 1,500’to move and cannot contact local OR corporate representatives from 4pm Fri thru Monday atn10am. Drivers truck broke down and he had no info for me to follow up w new truck and offices closed for weekend
It was truly a customer nightmare
DONT GO THRU IT
Make sure u pick a mover who have their own trucks and do NOT subcontract out!!

Move size: 2 Bedroom Home Service cost: $1483

If I could negative stars I would. I have had the worst experience with this company. DO NOT USE THEM! I decided to use them for our move from CA to TX because their rates were better than all the other companies I contacted. That was first mistake. You truly do get what you pay for. My belongings were picked up on 8/2 and I was given a time frame of 8-10 days. They brokered out the job by the way. The foreman that showed up tried to talk me into a new price that added $2400 to my total and when I told him that I would stick to the original he turned completely rude. I'm now on day 13 and still don't have our stuff. After 2 days of trying to reach someone I received a call from the company that picked my stuff up Cross Country Relocation Services and I was told that it was going to be another week before my things arrived at our new house. That puts the delivery time at almost 20 days. And no one at the company seems to care at all. I've been put out additional money because of this and my husband can't start working with out the tools that they have sitting in a warehouse somewhere waiting for a truck to be available to bring them to TX. He is required to have his own tools for his line of work and they don't care one little bit. I was told that the contract says they aren't responsible for delays and there is nothing they can do. So I've decided there is something I can do. I'm letting the public know not to use this company and I'm filing a complaint with the BBB and the DOT. DON'T USE THIS COMPANY! They are terrible and only care about getting their money, not your time or your belongings. I am going to post this to every website I can find.

Move size: 4 Bedroom Home Service cost: $7000

We contacted long distance movers because of the name and we were moving a long distance. Spoke to a person called Jay and he asked me the usual questions pertaining to a move and what we were moving and how many rooms, etc. etc. I was given a final quote of $9,450.00 and an extra $1,000.00 to crate in wood our large mirrors (3). Sounded good so we contracted with him and he asked to make a deposit of 1/3 of the total by credit card which we did. He instructed us that another 1/3 would be due upon the arrival of the moving company when pick up was made. We continuously asked him about the crating of the mirrors as they were heirlooms and he continuously assured us not to worry that everything would be fine. Now we thought the Long Distance Moving Co. was the one moving us but it turned out that they are just a front office type of establishment and they then contract out or give the information to an actual moving company. We were contacted by a outfit called Move on Moving out of Las Vegas and they scheduled the day of the move and all other things pertaining to our move cross country. This is where the problems began and they continued to add up. We personally had packed all of our household goods and bubble wrapped everything and put into sealed boxed purchased and Uhaul prior to Move on Moving's arrival. The called us the day before and told us they would be there around 8:00 am. Well they didn't show up until just prior to noon, Ok, fine now where are the people that are going to crate my expensive mirrors. The man in charge had no clue what I was talking about and said that they had not been told about the crating of the mirrors and that they did not do that. This would have had to been sub contracted out to someone else. I was extremely upset. I couldn't cancel the move as the other company already had over $3.000.00 from us. The person in charge looked over what we were moving and told me that I had to pay prior to them loading the truck $4875.00 prior to them starting the loading process. This was almost $2,000.00 more than what I had expected to pay as the second 1/3 of the $9,450.00 originally quoted by Long Distance Movers. No craters for my mirrors, $2,000.00 more upon pickup and they let me know that it would be another $4,875.00 when my furniture arrived in Florida and that had to be paid prior to the unloading of the truck and it had to be in cash. Talk about being upset. I asked what are we going to do with my valuable mirrors and they told me they would just put some cardboard around them. We had no alternative as we had sold our home in Utah and had to be out be a certain date so the extra money was paid prior to the loading of our furniture. After the truck was loaded with our furniture we started our long drive to Florida in order to meet the moving van at our new home upon their arrival. When we arrived we called the moving company Move On Moving and were told that our furniture had been unloaded and placed in a warehouse in Las Vegas and would not be going to Florida until the next scheduled truck going that was, however they could not tell me when that would be. We are now at our new home in Florida with no furniture. We waited and waited and after many phone calls to this company were finally told that they were going to load our belongings on a truck that week and that it would arrive in Floride the following week and that we would receive a call the day prior to delivery. Our furniture finally arrived and we paid the driver the amount of money owed in cash as that was expected. There were two people that came with the moving van so they had to find some people here in our city to help them unload our furniture. Prior to unloading I was told that I had to sign the papers stating that my goods had arrived. Upon unloading we could see that many of the boxes we had packed were torn open or had damage to them. Numerous items of our furniture had been broken also. When they were finished unloading I soon realized that two of my ladders were missing and told the driver to no avail. We didn't realize at the time how bad it really was as the boxes were placed in the rooms where we wanted them but upon unpacking we were shocked as to how many things were broken and we soon learned that not only were our two ladders missing another five boxes of personal items were not there either. By the way our most expensive mirror a 5x7 $6,500.00 mirror was broken.
We immediately filed a claim against the moving company and this was back in April 2018, sent pictures of all the broken items and have just finally heard from them after all this time that our claim was denied and that it was referred back to the moving company. Wow, that's like the fox guarding the chicken coop. I was given a telephone number by the claims department of the moving co Move on Moving and was told to call them. Upon calling that number I got four choices and the only one that would work was claims. To my surprise that particular selection put me right back to the people that had referred my to the moving company. This has been a very unpleasant experience for us and continues to be. I would warn everyone not to use Long Distance Movers as they are not a moving company just someone to take your money and I sure as heck would not use Move On Movers. I hope this review helps someone and keeps you from spending money on sham movers. This was a tough lesson to learn. I have not finished with them as of this review.
DO NOT USE LONG DISTANCE MOVERS OR MOVE ON MOVING no matter what the other reviews say.
IF I COULD GIVE LESS THEN ONE STAR I WOULD.

Move size: 4+ Bedroom Home Service cost: $13900

This was my first time doing a cross country move. I decided to relocate from the east coast to the south for various reasons. I did research on several moving companies trying to find one that was reasonably priced and had good reviews. I decided to go with Long Distance Movers based off two positive reviews on yelp that had recently used them for a cross country move in my area. That was the worst mistake of my LIFE! Of course, everything started off smooth, everyone was pleasant and very helpful on the phone because they want your business (money). The branch that I dealt with (not sure if there are more around the US) was out of Delray, Fl. The agent that I worked with was Chris McGarry, again he was a very pleasant and helpful until the money was collected. Prior to my move I was quoted an estimate of $2821.47. I knew it would probably be more because they were basing it off weight. So, I put an extra $1000 aside (not expecting it to be that much of a difference since we went over my inventory several times) just in case. The movers arrived on moving day (July 24, 2018). I walked one of the guys around my 900ft one-bedroom apartment and showed him everything that I wanted them to take and what I wanted to be left behind. He did an inventory on everything an after that quoted me $4500 dollars for the move, and said half had to be paid up front and the other half on delivery. The quote left me totally flabbergasted. Heidi from quality assurance as well as Chris both told me that their quote was only an estimate and that it could change once the driver weighed my furniture at the checkpoint (or wherever they go to get the weight of the truck). So how can you just give me a random quote?! I immediately tried to contact Chris, since he told me if I needed anything or had any questions to give him a call or text him. I did both and of course no response or reply (I found this to funny since I was in constant contact with him prior to moving day and if he couldn’t talk to me right then he would send me a text). So, I called customer service and spoke with someone who basically just brushed me off and told me if I cancelled the moved I would lose my deposit that I gave them ($937). Obviously, my back was against the wall given the fact that I was due to start my new job within a week and had to be out my apartment in three days…To Shorten the story. Chris conveniently found time to call me back around 7pm that day (The movers arrived at 10am). I did let him know how displeased I was with the entire process and how deceitful and shady it felt. Per text book rhetoric he gave the fake apology and explained how (Stop & Move, LLC out of New Jersey) was a new company that they were working with blah blah blah. Very fake and insincere. My furniture arrived almost 3 weeks later not on the day they I was told by the mover that I would receive it. They (Stop & Move) had contracted my move out to another company (Express Delivery out of New York). Had no idea this was going to happen. My post bedroom set was badly damaged (scratches, nicks, and dings in the wood everywhere, the top of one of my post is broken), the dresser has nicks and dings in the wood, my fireplace on the bottom has several dings, and kitchen the table is pretty much unrepairable (to name a few). When the driver finally made it late that night, he reeked of alcohol and had to wait to get helpers. They were pleasant for the most part, but little did I know how badly they had damaged my furniture. My overall experience with this my company was TERRIBLE. I highly advise and caution everyone to stay away from these three moving companies. If you do decide to go with Long Distance Movers, make sure you don’t work with Chris, or Heidi and asked them to give you the companies(s) names ahead of time who they are contracting your move out to, so you can do your own research on them. I hope my horrible experience can avoid someone else from making the same mistake that I made by using this company.

Move size: 1 Bedroom Home Service cost: $4500

We used this company to move our stuff from Ohio to Texas.
This company is just a broker company and the moving company is different.
The person came to our apt for packing was so rude. He told me you shouldn't talk and your husband should only talk!! Because you are a woman!! How rude he is!! He broke one of our blade in the fan and said I will fix it later but he lied!!
Although he packed our stuff very good, but I got headache because he was so rude and unprofessional!!
They told us they delivered our stuff on Sep 7. Today is Sep 17 and we haven't received our stuff!! They are keeping our stuff in Ohio!! and we are living in an empty APT in TX!
Please avoid this company and not be fooled by their fake 5 stars review!!

Move size: 1 Bedroom Home Service cost: $2350