Long Distance Movers Inc.

Leadership Logistics was the local company they hired to do my packing and moving job.However, I was overcharged on the name of special boxes,like wardrobe boxes which were just used as normal boxes! Clothes were dumped in them rather than hung! Pantry items were kept in it!Same for dishpack boxes.
Even moving was horrible because they they damaged most of our furniture and lost our dresser (we got it back after a day)
It was a bad experience.
However, after I wrote a review on Yelp I was contacted by their Senior Contractor who offered me a compensation as well as told me that they plan to cut off Leadership Logistics from their network. Im glad a step was taken.On the plus side, they were quite punctual.I used them for my car move too and that went completely fine.

Move size: 2 Bedroom Home Service cost: $3400

Is it possible to give a company 0 stars? I won't make this long but here's why you should NOT use this company. Eric Denglerld is an incompetent salesman who told me my move would be $1950. AFTER the movers came two hours late and had packed everything, they said it would be $3700. They also said they expected a 15% tip and if we did 20% they would take down the price $200.. sketchy business. They told us we would get our things on 6/26. It came 7/3. We didn't have anything. Everything came broken and smashed and boxes labeled FRAGILE were upside down and smashed. Not to mention those movers told us 9am and didn't get in until 6pm.

Move size: 1 Bedroom Home Service cost: $3700

This company is a broker. I did not choose this company and booked with another cheaper and equally bad broker company(Assurance Van Lines). I did not know they both were brokers. Anyway, the lady from Long Distance Movers Inc, kept calling me, saying that they are the best, the other company has bad reputation, they would left me stranded, they cared for me, they want my move to be smooth because I have a kid.. blah blah blah. Now I think she used my kid to scare me off. I was really scared that other company would left me stranded. When I checked online, they both have equally good and bad reviews. ( Now I think good reviews are fake ones). I was so naive and stupid that I ended up booking with them at last minutes when the other company was late for pick up because I was so scared of not getting picked up by other company. The other company did come but really late. I canceled the booking with them 2 hours after the booking but it was after hours so they ignored me till the next day. And then they only refunded me half the money of the deposit and stated that it was a courtesy because according to the terms of agreement, I would not have get any refund. They charged me $1300 for last minute booking. I felt like I was cheated and stolen. If you want to know how bad their company with actual moving, please read the review by Kelsey. I can't even imagine how she would have felt. And read my review on Assurance Van Lines. My advice, never chose a broker company. They keep the deposit money, then arranged your move with a cheap moving company, and that company will make your life miserable. Please always read the bad reviews because they are the true reviews.

Move size: 2 Bedroom Home Service cost: $2986

This has been one of the worst experiences I have ever had with a "company". It's hard to even figure out where to start. Moving from Chicago to Denver. Scheduled pick up was on a Monday and we were closing on our house in Chicago the next day. Instead 3 hours after our "pick up time", they change the time to later in the day. Then call back and it is now the next day, the day of closing on our house. Two idiots show up the next morning, charge repeatedly over the estimate for everything they can think of. They even tried to charge us a late fee for us not answering the phone at 6 am for our now scheduled 7 am pick up, because they are from a different time zone and "didn't realize the time was different here." Fast forward through 5 hours, our estimate was totally off. This kid "can't get ahold of his dispatcher" and now wants an additional 2500 for "truck fill up fee" , half in cash now and if we pay it all he will save us 200 as a favor. I explained to him that that's not how math works and that even based off of the difference of space, he was overcharging is 1000 and that there is absolutely no way I was handing him 2500 in cash. Also, we have to throw away a large amount of what was in our estimate because it simply wouldn't fit in the truck and they are moving everything to North Carolina? Fast forward a week, still nothing has arrived and we haven't heard about our delivery. When we finally get ahold of them, it is supposed to be delivered on day 9. On day 8, the day changes to day 15 all of a sudden. Day 15 comes and goes. On day 17, we "receive our shipment". Which consists of a bed, a shattered TV (appropriately packed in standard TV moving box), a dresser, half of our couch and a few boxes. They tell us the rest will be coming in 2 more days. Day 18 the truck is supposedly in Denver. On day 19, our delivery has not arrived. After calling the dispatcher for the moving company 3 times, she finally states that the truck is broken down and that it will "probably be another day and a half". But isn't the truck in the same city as me? Probably not. Just another lie. So now I sit in my new home, with no belongings, 3 weeks into my move. Hoping that some of my belongings will eventually show up. I would not recommend this moving company to my worst enemy. They are by far the worst company in terms of customer service, agreed contract and every other aspect you could possibly think of.

Move size: 2 Bedroom Home Service cost: $4000

This company has wasted enough of my time so I will be brief and concise. I was quoted a price by Thomas that I was told would not change, since it was based on weight and not the amount of boxes. Since I only had a bed and dresser as larger pieces, he said I was under their 2,000 pound minimum and even if I added boxes, the price would not change. He also told me it would be around 5 days from the pickup to the delivery and the longest it would be is 8 days. This is the first time I've used a moving company and it sounded like he knew what he was talking about. I put down the deposit that day, the next day, got a call saying the price was changed because I had more boxes than quoted. Thomas didn't even ask how many boxes I had when I talked to him. I started explaining this to the man on the phone, but he put me on hold while I was still talking. When he came back, I told him that that was very rude and he continued to tell me that he knew Tom, and it sounded like he had a bad day, that why I was misquoted. Wow. We then had the movers come a few days later, that's what the extra star is for or else I would put them at 1. The movers that loaded our things and the movers that unloaded are things were very nice, gentle with out things and were quick and efficient. Funny thing is, this company doesn't directly employee these guys, they were both from different moving companies since they contract out. The WORST part of this whole experience is out of the EIGHT times I called this company to see where our things were, all EIGHT times they couldn't tell me where our things were. Couldn't tell me if they were still at the warehouse, couldn't tell me if they were on the road, nothing. How do you not have a system where you can tell the people that the trusted you with their possessions, where they are?! How insane!! Every time I called, the lady on the phone was nice but it was extremely frustrating. I even called Tom at his extension, told him what the situation was and he put me on hold without any conversation and transferred me to the same lady I had talked to. We waited 13 days for our possession, that was 13 days of sleeping on a blow up mattress, 13 days of eating out since we had no kitchen equipment, 13 days without anything. If we would of known it was going to take this long, we would of better prepared but when someone tells you most likely 5 days and it takes 3 days to drive to our new home, that's only a few days without your things. After all of this, I never received a phone call, email or any follow up from them like normal companies do. They want their money and don't care about customer service when that is what your buisness is really all about, people and their livehood. Please don't use this company, spring for the extra customer service, tracking system and all around better morals.

Move size: 1 Bedroom Home Service cost: $1450

I booked my move with Jeff. He said to move 450 miles it would take 2 to 5 business days. Perfect! Or so I thought. The moving company gave me a window of 3 to 6pm for pick up. They called and said they were running late and should be there at 7pm. They showed up at 8pm and didn't finish until 1030pm. I asked how many jobs the had for the day and they said I was the only job! The traveled from NJ to PA to get my belongings.

As instructed by Jeff, I was told to ask the drivers for a delivery date. They couldn't provide one. I called on the 5th day when my belongings never showed up. Liz answered the phone. I explained my situation and she said that my contract said up to 30 days. She called the movers and quoted me Saturday 4/8/17. I was upset that the 30 days was never explained to me. I asked if I could speak to a manager She said they were in a meeting. I asked to hold. She said she would have someone call me back. I asked to hold again Liz stated she "wasn't going to keep me on hold for God knows how long ".
I spoke with a manager Kaitlin who stated she was going to check with the movers. She too quoted me Saturday 4/8/17 and said that they would call me 24hour prior to delivery. On Friday 4/7/17 I had not received a phone call so I called to confirm my pick up. Again I speak with Kaitlyn who told me my date had now been moved to Monday 4/10/17.

I received a phone call 4/9/17 and was told to expect delivery between 8 am and 11am on Monday 4/10/17. An hour later I received a phone call that they needed to "fix" something on the truck and would not be here until Tuesday 4/11/17 between 12 to 3pm.
I never received a 24hour notice phone call on Monday. However, Tuesday 6:32 am I received a call from the driver, I was still asleep. 7:29 am another phone call and a message stating they would be here at noon. 8:03 am a 3rd phone call!

Delivery drivers arrive at 12 noon to stated that I owe $150 extra because they have to move to a 3rd apartment. I told them that I had communicated this once to Jeff and once to the pick up delivery guys. I informed them I would not be paying the extra money. To which the driver explained he would waive, but that is the only way he gets paid. At the time of delivery I told them I thought I owed around $470. He looked at the bill and said that is correct. So I gave them $470. He never gave me a receipt, he never had me sign that I received my furniture. When I got back to work the receipt that I was given at pick up stated I owed $427. So he stole $47. That was after I tipped him and the other over $60 each for moving my furniture. (One piece is damaged from the move)

Do not use if you are looking for dependable, honest company.

Service cost: $2400

I hired a moving company for the move but their cost was so high that I could not provide the money required for the move. I was helpless and decided to look for a different moving company. In my search, I came about Long Distance Movers whose quote was a lot cheaper. I had no option than to go with them but I was ready to make do with inferior service. To my amazement, their service was more wonderful than I expected and on time. I will recommend you guys to others henceforth. Every staff and worker in this moving company is excellent. I came to realize this on talking with their manager and also with the way the movers worked. Even their customer service reflected the same uniqueness and this made me to believe that they are all trained and versed in their job.

Service cost: $2700

Poor experience, was told move would take 10-14 days and it will take more like 21 days. This is a broker not a moving company who says they have their own trucks but a completely different trucking company showed up. The trucking company was 3 hours late and we did not know when they were coming until the night before. We were supposed to get the weight of our load the same day, had to call LDM every day for 6 days before we got the final weight and final amount of delivery fee. Since they are a broker you are paying them to coordinate your move. They do a very poor job of communicating and providing acceptable customer service. I would not recommend them.

Move size: 3 Bedroom Home Service cost: $4000

Honestly, I chose these movers because I had a very low budget and their quote was the only one that fit into my budget. I actually thought that the move would be a mess and I was ready to handle whatever comes out of it. However, I was pleasantly surprised with their professional attitudes, demeanors, excellent services and keen on customer satisfaction. It is easy to find out that each of these movers is highly trained and know how to pack and move stuff. Thanks a lot for the service you rendered. There were lots of bills to settle for the house I sold and I wanted to move fast to allow the occupant to pack in. These movers gave me the exact thing I want. They were there when I needed them and helped in moving my stuff. To my amazement, they charged very low and I had enough to settle my bill.

Service cost: $2900

My first time using a moving company, and Long Distance had a bunch of good reviews. They were professional and polished in the early stages of our conversations, but everything was ‘too good to be true.’

My initial quote was less than 1/2 of the final cost of my move (and my inventory list SHRUNK).

They made a lot of assumptions about packing material that caused the largest uplift in my cost. Not to mention, they never mentioned ‘bulky fees’ until my items were already on the truck.

I would not recommend using this company again, unless you work directly with one of their subcontractors (who ultimately do most of the moves anyway). Long Distance becomes a middle man with no value after the quoting process.

Move size: 3 Bedroom Home Service cost: $8000

I have contracted with Long Distance Movers Inc. (LDM) and they hired Pioneer Moving and storage to move my items from Houston, TX to Dresden, TN. Pioneer picked up my items up. It has been over our contracted 21 days and I still do not have anything!

• Pick up- items picked up (Floor scratched which was filed with LDM but have not heard back since)
• Week later: I called LDM to ask a few questions and was told that an agent would call me back, which did not happen
• Second week: I called LDM to inquire about when the items would be loaded and estimated delivery due to upcoming holiday events. I was told that it would be loaded on the 20th and would arrive 5-7 days and the driver would call 24 hours before arrival.
• 3rd week: I called LDM to inquire about when the items would be loaded and estimated delivery so I could make arrangements. The service department instructed me that they would call me back in 1-2 hours. That did not happen so I called them later that afternoon. I was told that it would be loaded on the 27th and would arrive 5-7 days and the driver would call 24 hours before arrival.
• 4th week: Called and received the same instructions. During this time I was instructed that the same man who picked it up is in charge of my delivery. I had his number in my phone from our previous communication so I texted him
• 5th week.. I did not receive any communication in return from the contractor. I called LDM who informed me that the items were not loaded and they did not know when they would arrive.

At this point in time I need to move on. I have no bed, no winter clothing, no kitchen items, and none of the gifts I had already purchased and wrapped for my family. I have lived out of a suitcase for over a month and need to move on.

I have paid close to $2000 in deposit and pick up fee been without items for over a month- living out of my suitcase. Thanks Long Distance Movers Inc. for the worst experience of my life! Inflatable sleeping mat from my camping trips has come in handy though!

LDM only says Im sorry you don't have your items it must be frustrating.. gives no reconciliation for the poor service or anytime on when I can get my stuff!!

Move size: 1 Bedroom Home Service cost: $2000

Moving day was a horrible experience. The movers showed up 2 hours late, and when they finally started working, one of the 2 guys went to the bathroom for 45 minutes, which is incredibly unprofessional. The worst part was that it took the movers over 8 hours to make a 2 hour drive. I had no idea where they were because they ignored my phone calls. When I finally got in touch with them, they said they were waiting on their boss to come up with the final cost. Then I called LDM to inform them of the situation and they did absolutely nothing. Overall, I would say move with a different company. Get a company who will do an in-home quote to make it as accurate as possible so you don't end up getting charged an extra $600 like me.

Move size: 1 Bedroom Home Service cost: $2200

We had a lot of fun in this move and I learnt a lot about moving with Long Distance Movers. Of a special interest to me is their friendliness. The movers from this moving company are very friendly with us and with one another. Their courtesy is also remarkable and they even extended it to help us fix things in our home when we arrived. It was a great time moving with these guys and we will hire them again. I never expected anything great and wonderful in this move. I expected that the move would end up just like my past movers but it didn’t. As I watched the movers do their job in moving my stuff, I wondered where they got trained. They were so skilled that nothing slip across through them and they were so coordinated that each person seems to know what the other folk is thinking. It is a great move indeed.

Move size: 2 Bedroom Home Service cost: $1700

I plan on "documenting" this move with ratings along the way. This morning I gave LD Movers my deposit for an end-of-June move from California to Wyoming. Anthony S. is my LD representative. Anthony is very thorough, very professional and answered all my questions. He certainly did not come on as a "pushy salesperson". My next step will be giving my final inventory and then meeting with the movers, when they show up. Since LD is a brokerage, I am anxious to see if the actual movers are as professional, do not try to change any parts of the contract and leave me with a feeling my household will be moved in a safe and timely fashion. The price of the mover is not a great concern to me, since it was stressed that the cost is by weight only and the quote will only change (higher) if I add move to the move or things were heavier than originally anticipated. I would like to purge some things, but not doing well on that! Since my move is over two months out, the inventory I gave Anthony will surely change to some extent.
I will write again in June.

Move size: 3 Bedroom Home Service cost: $3950

I would not recommend this company to anyone. Not even my worst enemy. My partner and I had a pick up set for Friday February 23rd with a window between 1pm-4pm. They said they would call an hour away. By 3:30pm we had heard nothing. WE HAD to call to find out that their truck broke down and that they would be there in the morning. They show up and said that they could not get their truck close enough to the building (they were 8ft from the building) so we would have to pay them in CASH for them to make the "long distance" from our building to the truck..Since the truck was late (not our fault mind you) our truck will not be delivered for two weeks. We found this information out once WE called them since nothing was being communicated to us on our window of arrival. Now, another week and a half we find out after WE called that they will arrive on Sunday at 4pm. My partner called off work and at 2pm they said they will not be there until the following day. When my partner called to complain they said she was ridiculous for calling off work because it was not a definite thing. Then they tell us that they will be charging us another $400 for a shuttle because they cannot bring an 18 wheeler into our complex. We told them that we spoke with our complex and that they have multiple 18 wheelers coming into the complex daily. So when we relayed this information to them they said they will keep everything until we agree to pay them more money. Since they had all our belongings we had no choice but to agree. They proceed to show up more than an hour late. Start to unload our things and demand that we shut down the only elevator in the building so that they do not have to wait. They threatened to charge us more and if not they would leave with our things on the curb. (We also found out they forgot 3 boxes and an ironing board on a different truck) After finally getting all our things into the apartment they left and said they would be in touch about our things. After a few hours they said that the only way for us to get our forgotten items would be to drive 30 minutes to them to retrieve them. If not then we would not be getting our things back. After driving to get our items, we were finally done with the horrid company.

Move size: 1 Bedroom Home Service cost: $1800

I was told six days for my stuff to arrive , they picked my stuff up March 17th , and now they are saying it will not be here until the 4th of April . This is the worst company to do business with especially Brittany they offered me a 250 credit on a almost 5000 move which I will not settle for , I am going to report this company , even if a place is more expensive go with the other company . DO NOT DO BUSINESS WITH THIS PLACE . They lie and change dates constantly .

Move size: 2 Bedroom Home Service cost: $4800

I firmly blame my poor experience on Tom. He is either a complete liar trying to make a sale or so utterly clueless as to what it is his company can actually offer and he tarnished my entire view of this company.

I went with Long Distance because Tom promised everything would get in on a certain date and everything would be simple and easy but my experience was the opposite. Mind you, this is a BROKER and not a mover. Something that was never mentioned to me on the initial call. I landed in California only to realize my stuff still hadn't left Chicago. Long Distance was impossible to get a hold of (except Brittanie, but that comes later). Eventually, I ended up talking to the movers and got far better service from them instead (I highly recommend you go straight to Encore Movers). My stuff arrived three weeks late and Brittanie offered a measly $75 for the trouble. I already had to go an buy new clothes and start my job without any of my things and eat out of a mug, but sure. $75 is great.

Except I accepted the $75 and was then told in order to get it I would have to sign a non-disparagement agreement (something that is illegal in California). By signing that, I wouldn't be allowed to write this review to warn you all off from them and their deceptive practices. Brittanie told me she forgot to add it when she offered the money (this email also had someone else's credit card information in it, just to further show me the extent of this company's ineptitude). I suspect there would be more negative reviews if this company didn't have that policy.

Some lies:
- Estimate was more than $500 off
- No one allowed me to see any measurement of the truck so I couldn't decide if the estimate was fair.
- I was never told this was a broker and not the actual mover. Tom made it sound like they were the movers themselves.
- I was told I could pay with credit card on the drop off and this was written into my contract. This was not the case and they refused to let my stuff off the truck until I had a postal check.
- Was told it would arrive February 9th in California. Didn't leave Illinois until the 11th.
- Was told they are always available for 24 hour service. Nope. No one answers. I had no idea where my stuff was for a few days.

Overall, I would avoid this company like the plague. I disliked them enough to refuse money back so I could write this review so I beg you to take heed of it. Don't make the mistake I did.

Move size: Studio Service cost: $2200

Long Distance Movers, Delray Beach, FL
Order Number L4350521
Frist let me state that this is not a paid review; I am a real customer. In the past 7 years, I have made four moves; three were long distance (greater than 2,000 miles). After reading the reviews on this site, I was very apprehensive about using this company. The reviews are horrible. However, I took some solace knowing that that 80% of a company’s customer don’t write reviews, and the ones that do are either very satisfied or very unhappy.
The Good:
1. They use weight instead of volume to calculate cost. This is by the best way to go. All the other brokers I surveyed all use cubic feet estimates.
2. They over-estimated that poundage to prevent any surprises on the delivery date. Thus, I fully expected to pay less than contracted on delivery. The concept was good, but the execution was not (see “the bad” #4).
3. They promise 24-hour customer service (however, after hours you get an answering service. I used it once and did not get a callback).
4. They seem to have a great deal of experience in the business. However, there is no way to verify their yearly volume.
5. They called a few days prior to pickup to revised the estimate. In my case, the price went up slightly.
6. They provided an estimated 2 hour pick up window (9-11) and they arrived at 8:45.
7. All furniture items were well wrapped in blankets and/or plastic.
8. The movers were very courteous and took care when loading the truck.
9. The cancellation fee is limited to the credit charge charges. If you pay in cash/debit, the fee is less.
10. There was no damage my packaged goods.
11. The delivery guys did a great job in placement and setup of my furniture but they damaged two walls within my home (see the bad #5).
The Bad:
1. Very poor communications: The sales person was very aggressive and communicated well during the customer acquisition phase, but the customer service people never called back. I called after hours and got an answering service that forwarded my concerns, but I never received a call. I had to call them to remind them that they were required to call me to confirm the contents of the move.
2. I requested delivery for the week of 18 September 2017 and was assured this would not be an issue. Once again, I had to call the customer service department and was told that my stuff was loaded on 18 September but would not arrive until the 27-28 of September. This is another example of poor communications. They should have called me prior to the 18th but I had to call them. On Monday, 25 September I got a call from the driver (Sega Transportation, Bronx) who stated he would arrive at my home on Wednesday, 27 September between the hours of 1-3PM. The called me that day at 0745 stating they were at my gate—5 hours early! Of course, this was a major disruption to my day.
3. Uninsurable? Several times I requested information about moving insurance, but I was never contacted. Even when I spoke to their “Insurance Guy,” he never provided any information. In fact, he suggested I did not need insurance. I disagreed and gave him an example where I did a local move some years ago, and the insurance covered a significant number of issues. Long Distance Movers is not listed as a provider on MovingInsurance.Com site. I have used this insurance company twice and they are the largest provider of moving insurance in the country. They list dozens of moving companies. To be listed as an “approved” moving provider, the moving company must submit an application and pass a quality review. I forwarded the necessary contact information to Long Distance Movers and they simply did not apply. No reason was provided and this issue was nearly a deal breaker for me but since the volume was so low, I decided it was acceptable risk. The question remains, “Is this company insurable?”
4. Despite what seem like over estimates on my contract, my load came in about 25% (700 pounds) over the estimate. I was so surprised, I demanded and was granted a re-weigh. The re-weigh confirmed the overage. To the company’s credit, Nicole (Long Distance Movers) was very gracious and secured a $208.80 refund.
5. I contacted (28 September) Nicole at Long Distance Movers about the damage to my walls. Once again, she was very courteous and provided the insurance company’s contact information. I called the insurance company and was told that Sega’s (the actual movers) did not have coverage for damage to building structures. I made many calls and emails about the damage to my walls. Long Distance Movers stated that they were not responsible but Sega Transport was at fault. I explained to Nicole very firmly that I did not select Sega but they did and as a broker it is Long Distance Movers responsibility to ensure the partner they select provide a quality job. As of November 18, 2017, I have not received one word from Sega or Long Distance movers. I had to pay about two hundred dollars to repair the damage. It is apparent that LDM does not care about its reputation or the satisfaction of its customers.
In summary, I would not recommend this company or its partner Sega Transport. They seldom follow-up and it appears they do not properly screen the movers they select. Also, I don’t believe they are not insurable and would not pass the basic scrutiny to be so. Fortunately, I did not have any damage or lost goods.

Move size: 2 Bedroom Home Service cost: $2526

This company did an wonderful job! Due to an unfortunate family situation, I was having items moved to the home of a relative with whom I am not on speaking terms. Joshua F. handled a volatile situation with professionalism, compassion, & dignity. The move went off without a hitch. The driver, Yaniv, called me in advance, was on time, was very pleasant & courteous, and again, professional. Couldn't be more pleased; they are A++ in my book! Previously used Bekins - never again! This company & its employees are simply awesome.

Move size: Partial Move Service cost: $1500

Sales portion of the move was seamless. Anthony and quality control did a great job sales and pre-move. Execution of move another story. I want to say that the execution portion of the move was NOT Long Distance Movers. The responsiveness of Anthony and Brittany saved my disaster from being a complete disaster. They were available and responsive throughout the move. Thanks for small miracles. I would give 5 stars but due to the execution portion of my move I can’t even though they were not the ones physically responsible. I think this will be my last of 14 moves and the most important lesson I’ve learned is read the contract thoroughly so you may ask the appropriate questions. Thanks again to Anthony and Brittany who, in my previous 30+ Experience working in 5star hotels as an executive chef , displayed great “hospitality” given the situations. The customer service part was stellar on their part.

Move size: 2 Bedroom Home Service cost: $11000

Absolute disaster! They assured us that there would be no additional charges since we had a Mayflower rep inventory everything and gave us a contracted price. We also included pictures and their quote. When the movers showed up 7 hours late they wanted additional money. Not only was there a severe language barrier but they wanted cash or cashiers check upon deliver in UT. We could not get anyone to respond from Long Distance Movers after numerous calls. To this day we never heard back from the rep who guaranteed us that it was a contracted rate.We cancelled them and hired Mayflower. Long Distance movers then tried to take our deposit based on their "contract". This company uses subs and you have no idea who or what your getting. These guys will tell you anything to get your business and are total scam artist. Don't trust anything they say! Pay the extra money and use a reputable company.

Move size: 3 Bedroom Home Service cost: $4500

In case you do not want to read my story, I warn you now DO NOT USE THIS COMPANY, THERE ARE TOO MANY OTHER MOVING COMPANIES. Now I will tell you my story: Moving from KC Missouri to Sarasota FL and Erik with Long Distance Movers was so very nice and followed up with me all the time and the day they picked up my items it went downhill from there. A company called Empire picked up my items (had no idea Empire was involved) Was told they were headed to FL and asked my boyfriend when they could deliver, he told them a date and they said no problem and it may be sooner and was that OK, he said yes. That day came and went, and my items did not show up, so I emailed Erik and got no response, several emails later and calls later I asked for manager. I got Annie (aka as manager) and she advised me that Erik was on vacation and that is why he did not respond, of course my response to that was "why would you not have someone looking at his emails or v/m and handling his accounts because moving is pretty important." She responded by saying that was not right and someone should be handling his emails and calls, but they do not do that. Annie also advised me that my items were still in Olathe KS which technically is still KC Missouri. I was shocked, then they said they would let me know when they would be shipping. Couple days later Annie and Nicole, another manager, assured me they were loaded and would be delivered by end of week. End of week came and went and still no delivery. Called again and this time having a lot of troubles finding out where my items are. Many attempts to reach owner of Empire and owner of Long Distance Movers with no success but again Nicole assured me my items were loaded and yet on the way to FL. End of week came and NO DELIVERY. Called again to find out they were still in Olathe KS so I advised Nicole I was evacuating for Hurricane and she said no worries they were not sending anyone to Florida during the Hurricane and we would touch base after it was over. WELL to my surprise the driver of Empire drove to Florida in the Hurricane and kept calling me telling my items were here and if I did not get back they would take them back to KC and I would be charged. I kept in contact telling him I was driving back as quick as I could, but traffic was horrible and at a standstill. He seriously was calling and texting consonantly and when I was a couple hours away said they would start hauling my items up to my apartment and lined all my items down the walk way (thank goodness most of my neighbors had evacuated too). When I got home it was a total disaster. As they were bringing in my furniture I started noticing damages. Broken scrolling on headboard to bed, rip in mattress, reclining sofa was broken in several spots. They tapped the blankets to my furniture so when the tape was taken off it left marks. Destroyed my entry way by forcing my sofa through the door banging entry door into closet and taking a chunk out of my door jam. As you can guess I contacted Long Distance Movers via email, so I would have proof and I sent photos. No one would get back to me, so I had to call and s/w Nicole, she sent me an email address for Empire to send all photos to. I did and after several weeks and several f/u emails got no response, so I called her again and this time she called Empire and they sent me a form and told me to fill it out and to send pictures via mail. I did that and sent the envelope via certified mail on 11-14-17. To date after many emails, phone calls and promises of getting this resolved I still have NO resolution. I continue to contact the company and now I have decided it is time to post reviews in order to save anyone else from using this company and going through the same issues I have. The date is now 2-6-18 and my items were picked up in KC in August. This is ridiculous. PLEASE FIND ANOTHER SHIPPING COMPANY..THERE ARE MANY MORE TO CHOOSE FROM. And my long lost buddy Erik that started my quote and followed up until my pick up date..Well let’s just say he has been MIA since that day..

Move size: 1 Bedroom Home Service cost: $2200

Honestly— the worst experience with a company. They are a scam so I really hope you read reviews prior to doing business with them. They guaranteed delivery by a certain date then called a few days prior to let us know it would be anywhere from 3-8 days late which I told them was unacceptable. They wouldn’t refund our 1600 we put for a down payment and also I spoke to several people who promised to called me back and never did. I spoke to a “manager” who was very unprofessional and said he would handle this for me and call me back in a few minutes—never ever called me. It was honestly laughable. I sent 3-4 emails to different people and their general email and never once did I get a response. I’m shocked they are still in business.

Please do not waste your time or money—find a local company that has good reviews—this company should be shut down.

Move size: 2 Bedroom Home Service cost: $4000

This was the worst experience I've ever encountered with a company. After using Long Distance Movers, I will never used a broker company again to help me with my move. First off they were unorganized and very unprofessional when speaking to them on the phone. They would cut me off in the middle of sentences and randomly begin speaking to other people. They were very bad at hiding their obvious frustrations and stress. I hired LDM because the offer was good and my move was quick and last minute so my options were limited (they were not my first option). LDM, which is a broker, was pointless to hire. I not only had to give them ALL required information for my move and pay them, but I also received multiple calls from the moving company (a separate company that LDM hired to get my stuff) asking me the same information and had to pay them separately. What's the point of LDM as the broker if I had to do the exact same steps with the actual moving company, who picked up and delivered my items. Big waste of time and money to hire LDM. They were the over paid, undeserving middle man in my case. Due to the pointlessness and terrible quality of service I received from the LDM, my move in date was incorrect. This was due to poor communication between LDM and Rolls Trans (the shipping company). The company had to restore my stuff and deliver 3 weeks late. And of course, now I am missing large items. But I cannot talk to LDM about my missing items since they did not ship or deliver them. So what's the point of Long Distance Movers Inc.? Warning: Do NOT hire this company!!
P.S. If you do make the mistake like I did by using Long Distance Movers, then make sure you copy and print everything they send you as soon as you get it, because it will eventually disappear. Also ask and send follow up emails and save them all to save your butt from this rip off!!

Move size: 1 Bedroom Home Service cost: $3500