Long Distance Movers Inc.

I booked my move with Jeff. He said to move 450 miles it would take 2 to 5 business days. Perfect! Or so I thought. The moving company gave me a window of 3 to 6pm for pick up. They called and said they were running late and should be there at 7pm. They showed up at 8pm and didn't finish until 1030pm. I asked how many jobs the had for the day and they said I was the only job! The traveled from NJ to PA to get my belongings.

As instructed by Jeff, I was told to ask the drivers for a delivery date. They couldn't provide one. I called on the 5th day when my belongings never showed up. Liz answered the phone. I explained my situation and she said that my contract said up to 30 days. She called the movers and quoted me Saturday 4/8/17. I was upset that the 30 days was never explained to me. I asked if I could speak to a manager She said they were in a meeting. I asked to hold. She said she would have someone call me back. I asked to hold again Liz stated she "wasn't going to keep me on hold for God knows how long ".
I spoke with a manager Kaitlin who stated she was going to check with the movers. She too quoted me Saturday 4/8/17 and said that they would call me 24hour prior to delivery. On Friday 4/7/17 I had not received a phone call so I called to confirm my pick up. Again I speak with Kaitlyn who told me my date had now been moved to Monday 4/10/17.

I received a phone call 4/9/17 and was told to expect delivery between 8 am and 11am on Monday 4/10/17. An hour later I received a phone call that they needed to "fix" something on the truck and would not be here until Tuesday 4/11/17 between 12 to 3pm.
I never received a 24hour notice phone call on Monday. However, Tuesday 6:32 am I received a call from the driver, I was still asleep. 7:29 am another phone call and a message stating they would be here at noon. 8:03 am a 3rd phone call!

Delivery drivers arrive at 12 noon to stated that I owe $150 extra because they have to move to a 3rd apartment. I told them that I had communicated this once to Jeff and once to the pick up delivery guys. I informed them I would not be paying the extra money. To which the driver explained he would waive, but that is the only way he gets paid. At the time of delivery I told them I thought I owed around $470. He looked at the bill and said that is correct. So I gave them $470. He never gave me a receipt, he never had me sign that I received my furniture. When I got back to work the receipt that I was given at pick up stated I owed $427. So he stole $47. That was after I tipped him and the other over $60 each for moving my furniture. (One piece is damaged from the move)

Do not use if you are looking for dependable, honest company.

Service cost: $2400

Poor experience, was told move would take 10-14 days and it will take more like 21 days. This is a broker not a moving company who says they have their own trucks but a completely different trucking company showed up. The trucking company was 3 hours late and we did not know when they were coming until the night before. We were supposed to get the weight of our load the same day, had to call LDM every day for 6 days before we got the final weight and final amount of delivery fee. Since they are a broker you are paying them to coordinate your move. They do a very poor job of communicating and providing acceptable customer service. I would not recommend them.

Move size: 3 Bedroom Home Service cost: $4000

Honestly, I chose these movers because I had a very low budget and their quote was the only one that fit into my budget. I actually thought that the move would be a mess and I was ready to handle whatever comes out of it. However, I was pleasantly surprised with their professional attitudes, demeanors, excellent services and keen on customer satisfaction. It is easy to find out that each of these movers is highly trained and know how to pack and move stuff. Thanks a lot for the service you rendered. There were lots of bills to settle for the house I sold and I wanted to move fast to allow the occupant to pack in. These movers gave me the exact thing I want. They were there when I needed them and helped in moving my stuff. To my amazement, they charged very low and I had enough to settle my bill.

Service cost: $2900

My first time using a moving company, and Long Distance had a bunch of good reviews. They were professional and polished in the early stages of our conversations, but everything was ‘too good to be true.’

My initial quote was less than 1/2 of the final cost of my move (and my inventory list SHRUNK).

They made a lot of assumptions about packing material that caused the largest uplift in my cost. Not to mention, they never mentioned ‘bulky fees’ until my items were already on the truck.

I would not recommend using this company again, unless you work directly with one of their subcontractors (who ultimately do most of the moves anyway). Long Distance becomes a middle man with no value after the quoting process.

Move size: 3 Bedroom Home Service cost: $8000

I have contracted with Long Distance Movers Inc. (LDM) and they hired Pioneer Moving and storage to move my items from Houston, TX to Dresden, TN. Pioneer picked up my items up. It has been over our contracted 21 days and I still do not have anything!

• Pick up- items picked up (Floor scratched which was filed with LDM but have not heard back since)
• Week later: I called LDM to ask a few questions and was told that an agent would call me back, which did not happen
• Second week: I called LDM to inquire about when the items would be loaded and estimated delivery due to upcoming holiday events. I was told that it would be loaded on the 20th and would arrive 5-7 days and the driver would call 24 hours before arrival.
• 3rd week: I called LDM to inquire about when the items would be loaded and estimated delivery so I could make arrangements. The service department instructed me that they would call me back in 1-2 hours. That did not happen so I called them later that afternoon. I was told that it would be loaded on the 27th and would arrive 5-7 days and the driver would call 24 hours before arrival.
• 4th week: Called and received the same instructions. During this time I was instructed that the same man who picked it up is in charge of my delivery. I had his number in my phone from our previous communication so I texted him
• 5th week.. I did not receive any communication in return from the contractor. I called LDM who informed me that the items were not loaded and they did not know when they would arrive.

At this point in time I need to move on. I have no bed, no winter clothing, no kitchen items, and none of the gifts I had already purchased and wrapped for my family. I have lived out of a suitcase for over a month and need to move on.

I have paid close to $2000 in deposit and pick up fee been without items for over a month- living out of my suitcase. Thanks Long Distance Movers Inc. for the worst experience of my life! Inflatable sleeping mat from my camping trips has come in handy though!

LDM only says Im sorry you don't have your items it must be frustrating.. gives no reconciliation for the poor service or anytime on when I can get my stuff!!

Move size: 1 Bedroom Home Service cost: $2000

Moving day was a horrible experience. The movers showed up 2 hours late, and when they finally started working, one of the 2 guys went to the bathroom for 45 minutes, which is incredibly unprofessional. The worst part was that it took the movers over 8 hours to make a 2 hour drive. I had no idea where they were because they ignored my phone calls. When I finally got in touch with them, they said they were waiting on their boss to come up with the final cost. Then I called LDM to inform them of the situation and they did absolutely nothing. Overall, I would say move with a different company. Get a company who will do an in-home quote to make it as accurate as possible so you don't end up getting charged an extra $600 like me.

Move size: 1 Bedroom Home Service cost: $2200

We had a lot of fun in this move and I learnt a lot about moving with Long Distance Movers. Of a special interest to me is their friendliness. The movers from this moving company are very friendly with us and with one another. Their courtesy is also remarkable and they even extended it to help us fix things in our home when we arrived. It was a great time moving with these guys and we will hire them again. I never expected anything great and wonderful in this move. I expected that the move would end up just like my past movers but it didn’t. As I watched the movers do their job in moving my stuff, I wondered where they got trained. They were so skilled that nothing slip across through them and they were so coordinated that each person seems to know what the other folk is thinking. It is a great move indeed.

Move size: 2 Bedroom Home Service cost: $1700

Long Distance Movers, Delray Beach, FL
Order Number L4350521
Frist let me state that this is not a paid review; I am a real customer. In the past 7 years, I have made four moves; three were long distance (greater than 2,000 miles). After reading the reviews on this site, I was very apprehensive about using this company. The reviews are horrible. However, I took some solace knowing that that 80% of a company’s customer don’t write reviews, and the ones that do are either very satisfied or very unhappy.
The Good:
1. They use weight instead of volume to calculate cost. This is by the best way to go. All the other brokers I surveyed all use cubic feet estimates.
2. They over-estimated that poundage to prevent any surprises on the delivery date. Thus, I fully expected to pay less than contracted on delivery. The concept was good, but the execution was not (see “the bad” #4).
3. They promise 24-hour customer service (however, after hours you get an answering service. I used it once and did not get a callback).
4. They seem to have a great deal of experience in the business. However, there is no way to verify their yearly volume.
5. They called a few days prior to pickup to revised the estimate. In my case, the price went up slightly.
6. They provided an estimated 2 hour pick up window (9-11) and they arrived at 8:45.
7. All furniture items were well wrapped in blankets and/or plastic.
8. The movers were very courteous and took care when loading the truck.
9. The cancellation fee is limited to the credit charge charges. If you pay in cash/debit, the fee is less.
10. There was no damage my packaged goods.
11. The delivery guys did a great job in placement and setup of my furniture but they damaged two walls within my home (see the bad #5).
The Bad:
1. Very poor communications: The sales person was very aggressive and communicated well during the customer acquisition phase, but the customer service people never called back. I called after hours and got an answering service that forwarded my concerns, but I never received a call. I had to call them to remind them that they were required to call me to confirm the contents of the move.
2. I requested delivery for the week of 18 September 2017 and was assured this would not be an issue. Once again, I had to call the customer service department and was told that my stuff was loaded on 18 September but would not arrive until the 27-28 of September. This is another example of poor communications. They should have called me prior to the 18th but I had to call them. On Monday, 25 September I got a call from the driver (Sega Transportation, Bronx) who stated he would arrive at my home on Wednesday, 27 September between the hours of 1-3PM. The called me that day at 0745 stating they were at my gate—5 hours early! Of course, this was a major disruption to my day.
3. Uninsurable? Several times I requested information about moving insurance, but I was never contacted. Even when I spoke to their “Insurance Guy,” he never provided any information. In fact, he suggested I did not need insurance. I disagreed and gave him an example where I did a local move some years ago, and the insurance covered a significant number of issues. Long Distance Movers is not listed as a provider on MovingInsurance.Com site. I have used this insurance company twice and they are the largest provider of moving insurance in the country. They list dozens of moving companies. To be listed as an “approved” moving provider, the moving company must submit an application and pass a quality review. I forwarded the necessary contact information to Long Distance Movers and they simply did not apply. No reason was provided and this issue was nearly a deal breaker for me but since the volume was so low, I decided it was acceptable risk. The question remains, “Is this company insurable?”
4. Despite what seem like over estimates on my contract, my load came in about 25% (700 pounds) over the estimate. I was so surprised, I demanded and was granted a re-weigh. The re-weigh confirmed the overage. To the company’s credit, Nicole (Long Distance Movers) was very gracious and secured a $208.80 refund.
5. I contacted (28 September) Nicole at Long Distance Movers about the damage to my walls. Once again, she was very courteous and provided the insurance company’s contact information. I called the insurance company and was told that Sega’s (the actual movers) did not have coverage for damage to building structures. I made many calls and emails about the damage to my walls. Long Distance Movers stated that they were not responsible but Sega Transport was at fault. I explained to Nicole very firmly that I did not select Sega but they did and as a broker it is Long Distance Movers responsibility to ensure the partner they select provide a quality job. As of November 18, 2017, I have not received one word from Sega or Long Distance movers. I had to pay about two hundred dollars to repair the damage. It is apparent that LDM does not care about its reputation or the satisfaction of its customers.
In summary, I would not recommend this company or its partner Sega Transport. They seldom follow-up and it appears they do not properly screen the movers they select. Also, I don’t believe they are not insurable and would not pass the basic scrutiny to be so. Fortunately, I did not have any damage or lost goods.

Move size: 2 Bedroom Home Service cost: $2526

This company did an wonderful job! Due to an unfortunate family situation, I was having items moved to the home of a relative with whom I am not on speaking terms. Joshua F. handled a volatile situation with professionalism, compassion, & dignity. The move went off without a hitch. The driver, Yaniv, called me in advance, was on time, was very pleasant & courteous, and again, professional. Couldn't be more pleased; they are A++ in my book! Previously used Bekins - never again! This company & its employees are simply awesome.

Move size: Partial Move Service cost: $1500

Sales portion of the move was seamless. Anthony and quality control did a great job sales and pre-move. Execution of move another story. I want to say that the execution portion of the move was NOT Long Distance Movers. The responsiveness of Anthony and Brittany saved my disaster from being a complete disaster. They were available and responsive throughout the move. Thanks for small miracles. I would give 5 stars but due to the execution portion of my move I can’t even though they were not the ones physically responsible. I think this will be my last of 14 moves and the most important lesson I’ve learned is read the contract thoroughly so you may ask the appropriate questions. Thanks again to Anthony and Brittany who, in my previous 30+ Experience working in 5star hotels as an executive chef , displayed great “hospitality” given the situations. The customer service part was stellar on their part.

Move size: 2 Bedroom Home Service cost: $11000