Real Movers Moving And Storage

This company currently has my mother’s belongings. They are almost two weeks late in delivery and still tell me that they don’t have a truck to transport her furniture. Now I call several times a day and leave messages to get an update and no one will answer the phone or return a call. Mike Miller says he owns the company and that there is no one else above him to speak with about the issues we are having. Can anyone help us with getting my mother’s belonings back? If there is someone from this company that can positively assist me I will gladly Delete this review.

Move size: 1 Bedroom Home Service cost: $3400

This company is the biggest fraud. After lying about being able to handle a military move and the forms of payment they accept I booked our PCS from FL to IL. They movers showed up 3 hours late with 3 guys and 1 didn't have a form of ID, 1 had some kind of outstanding warrant or felony (was denied base access) they lied about how much the move would be and held out stuff hostage.they finally delivered after making us deposit cash into their bank account (suddenly they didn't take credit cards) the truck wasn't big enough and we had to throw away some of our stuff, we paid them cash to get our stuff and they kept lying about when our stuff would be on the road. Finally our stuff is on the road and its delivered by someone who didn't have a drivers license in hand. Get him on base after an hour. He opens the truck door and all we see is our stuff destroyed. Everything was moldy or destroyed. We were assured it would be taken care of through claims and that was a lie. They offered $68 for our entire house worth of items destroyed. The few boxes that weren't damaged were opened and missing items or just empty. They went through our stuff and stole what they wanted. They opened sealed military envelopes, stole items they wanted and left behind beer cans in our boxes. They lied when having me sign the paperwork and what I was signing at our original destination and then added things in front of my husband to papers I signed earlier when they got there. We had to unload the truck ourselves because they didn't send anyone and we ended up paying 3x the amount we were supposed to. I didn't think they could get any lower but I just opened our deployment homecoming box for decorations and most of that is missing as well. How do you steal items like that?!

Move size: 4 Bedroom Home Service cost: $5500

I had never used a moving company before and had no idea who to use. Stephanie called me and was amazing! She not only made me a customer but with my different situation she gave me advise on how to find a good moving service and websites to check ratings. She wanted to make sure that I got the best service I deserved. With the actual movers I did have a few mishaps but Stephanie was there for me to make sure I was taken care of. I have never received customer service like I did from her. She understood that what I was having moved was not just home furnishings. My dad passed away and I was moving everything of his and my grandfather's from FL to MS. These things meant a lot more to me than just a lamp, vases, dishes, etc. My grandfather was in the Army and all of his army things and my family history was in the hands of her company. They have no idea how grateful I am for their care. Stephanie was with me every step of the way. She still checks on me and wants to make sure that everything is still good.
I am truly blessed that they found me and were the ones to help me through this whole process.
Thank you Real Movers Moving and Storage.

Move size: 2 Bedroom Home Service cost: $2900

I WOULDN'T recommend this company to move a lawn chair. Their driver at delivery told me I should have used United (and he could tell from the damage who our pick-up crew had been). The pick-up crew dropped my baby grand piano (2 huge gouges from hitting the concrete); they didn't have a piano board, their dolly broke and they broke a leg completely off of the piano bench. My husband had to help them get the piano on the dolly, as they were clueless. The job foreman didn't even know it was a baby grand, he thought it was a full-size grand; said they had just moved one the week before. They flipped the piano upside down and laid it on its top in the living room to take the legs off of it. I paid an extra $250 for special handling of the piano; apparently that special handling was dropping the piano and laying it in the middle of the sidewalk.They taped the blankets to my sofa, and the tape pulled the color off of the back of my sofa. They charge for the tape; they used an entire roll of tape on a small chest freezer (it won't all come off of the freezer) a few strips would have been sufficient. I've called customer service 4 times, nobody has returned my call. They think that telling their customers that lawsuits have to be filed in Miami is a deterrent. If you don't care about your furniture, just give it away for move it yourself, because if you let these clowns do the job, you will be sorry. They say they aren't a brokerage, but they are, so they are misleading in representing themselves. I have pictures of everything, if you want to see an example of their work, jenback01@hotmail.com. My estimate was $2900.00; actual cost was $4800.00, not including what it will cost for a new piano bench and the repairs to my piano and sofa. I'm sorry I couldn't attach photos of the piano, or more photos. Don't let these people anywhere near your furniture.

Move size: 2 Bedroom Home Service cost: $4800

REAL MOVERS ARE REAL SCAMMERS.This was 1 of the most horrific experiences in my life, and it still is not over!! Everything that I will say from this point on can be backed by video and pictures. Fact 1: Once I paid them, I had not been able to reach them for 2 days. There is a series of numbers that they contact you from ie.305-479-2287 and 844-653-1407 that once you have paid you will not even be able to leave a voicemail. Once you do get through, I have video footage of being on hold for over 30 minutes, and this happen MULTIPLE times. Fact 2: When moving, I acknowledge that all estimates are just that an estimate and cubic feet typically is reasonably off. Fact 3: They will aggressively express that they are a real moving company and they conduct all their moves, which is what I was told in 16 different text messages from Jon. That is a LIE. His number is 754-666-2195 (666..yikes!)My things were unknowingly outsourced and they tacked on a boat load of fees such as, packing fees, moving fees, distance fees, stairs fees, to name a few. Mind you, in the original agreement you sign it says those things are covered, like stairs, but they try to add that to your bill and hold your things hostage until you agree to pay. Fact 4: In your agreement, there is a fine print that states you need to be able to cover a 48 or 53 foot trailer in your apartment. I was immediately told once my things arrived that I have to pay an additional $350 because their 72ft 18 WHEELER can not fit in my complex. When I asked about it, they said the trailer is 53 foot but the entire truck is larger, mind you, I never saw the imaginary truck to be able to determine it's size however I have a video of the driver stating that REAL MOVERS intentionally mislead people to thinking the truck is not the size as stated and that he frequently has this problem. Fact 5: I was originally told my things would be there in 3 days, 4 days maximum by Jon on the 26th. That is a LIE. I paid on the October 25th, my things were picked up on the 25th. I did not receive my items until November 2nd and they were DAMAGED and I had MISSING items on my actual inventory list. Scheduling was a disaster, I was told my things later would arrive by that Sunday by Isabella(rude), they never showed up. Then Monday I was told to be available at 9am, I took off of work, THEY NEVER SHOWED UP!! Tuesday at 10am was the next call time and guess what? THEY NEVER SHOWED UP! I called numerous times, could not get anyone on the phone, and finally around 4pm Real Movers answered their phone and told me they could not get in touch with my driver. Felix the driver finally called at 7pm and said he would be there first thing in the morning. I specifically asked Felix would I be his first move to avoid any other scheduling issues, he assured me I would be and guess what? FELIX DID NOT SHOW UP! He ended up coming later that afternoon with broken tvs, new charges, and someone elses clothes. I have this disaster on video. My clothes did not come, so I literally have minimal clothing, and an ENTIRE table is missing, the list goes on with damages upon damages, both emotionally and physical damages to my items. FACT 6: Once my damaged things were unloaded, the agreement says they would do a basic reassemble, to which I had 1 bed to assemble, it was never assembled. In fact because I did not possess the added fees that they tacked on after they arrived, and unloaded. FELIX SNATCHED THE INVENTORY OUT OF MY HANDS WITHOUT LETTING ME CHECK IF ALL MY THINGS WERE THERE AND LEFT!! He specifically said, "another job is calling me Nikita, I need to go." I relayed ALL OF THIS to jon the operations manager, Patrice, and other managers a week ago and the only response I got was a copy pasted generic response, saying they will investigate and get back to me. It has been 8 days, and guess what, THEY NEVER SHOWED UP. I am out of money. I am out of my things. I literally had to take time off from work from the anguish this has caused. REAL RIP OFF!

Move size: 2 Bedroom Home Service cost: $2300

Using Real Movers Moving And Storage has been a success. I have had a great experience with them and they have exceeded my expectations above and beyond. They were efficient and very professional. Great customer service and great workers. They always was available and kept me informed and overall I felt secured and I felt my life belongings was in safe hands and carefully being cared for. I was stressed out about the move to a new state and having to have a new life so the last thing I wanted to worry about was making sure my life long belongings was being safely handled and Real Movers Moving And Storage assured that for me. I will forever be thankful and grateful for them.

Service cost: $1500

My girlfriend and I were trying to move our stuff in our tiny Honda CRV and an old trailer last weekend, we were getting nowhere fast. One of our neighbors recommended Real Movers Moving and Storage. In just two quick trips I was able to move everything in my home. Everyone at Real Movers were polite and helpful. They really impressed me with their attitude and work ethic. No one was dragging their feet around, they were all very helpful and they didn't waste anytime getting our moving van, we said what we wanted and bam, there was our van.

Service cost: $2000

This is a fantastic service! The main office is located in Florida, but they will move you anywhere, whether it is local, interstate or even an international move. They will help you transport whatever you need, even cars. The movers are exceedingly careful and considerate of your things, and will even help set up your furniture at your new location. The service is reasonably priced, and they will do their best to make your move as painless as possible, even on short notice. I would definitely recommend this service.

Service cost: $2200

From the first contact to the arrival of my belongings the relocation from Florida to Arizona was smooth going. The estimate was within my budget and Real Movers Moving and Storage never charged me one cent more. The entire staff were very professional and I felt confident to trust my personal belongs to them. Nothing was damaged or missing and I was so happy to see them arrive at my new location. The thing that impressed me most was the personal approach by everyone especially those who physically moved my furniture and boxes. It was an excellent experience and I would recommend Real Movers to anyone.

Service cost: $3000

I needed to get moved in a hurry but I was struggling to move alone with my three children when I searched for an affordable moving company. I found Real Movers and they helped me make the smoothest move under frustrating circumstances. The movers for Real Movers were friendly, helpful, and understanding. They did a great job even with my boys in the mix. As I moved from Florida to Alabama, they helped me unload quickly and they offered to set up and arrange anything that I needed. I was very pleased with my move. Real Movers was the Best Move.

Service cost: $2500