Real Movers Moving And Storage

This company currently has my mother’s belongings. They are almost two weeks late in delivery and still tell me that they don’t have a truck to transport her furniture. Now I call several times a day and leave messages to get an update and no one will answer the phone or return a call. Mike Miller says he owns the company and that there is no one else above him to speak with about the issues we are having. Can anyone help us with getting my mother’s belonings back? If there is someone from this company that can positively assist me I will gladly Delete this review.

Move size: 1 Bedroom Home Service cost: $3400

I WOULDN'T recommend this company to move a lawn chair. Their driver at delivery told me I should have used United (and he could tell from the damage who our pick-up crew had been). The pick-up crew dropped my baby grand piano (2 huge gouges from hitting the concrete); they didn't have a piano board, their dolly broke and they broke a leg completely off of the piano bench. My husband had to help them get the piano on the dolly, as they were clueless. The job foreman didn't even know it was a baby grand, he thought it was a full-size grand; said they had just moved one the week before. They flipped the piano upside down and laid it on its top in the living room to take the legs off of it. I paid an extra $250 for special handling of the piano; apparently that special handling was dropping the piano and laying it in the middle of the sidewalk.They taped the blankets to my sofa, and the tape pulled the color off of the back of my sofa. They charge for the tape; they used an entire roll of tape on a small chest freezer (it won't all come off of the freezer) a few strips would have been sufficient. I've called customer service 4 times, nobody has returned my call. They think that telling their customers that lawsuits have to be filed in Miami is a deterrent. If you don't care about your furniture, just give it away for move it yourself, because if you let these clowns do the job, you will be sorry. They say they aren't a brokerage, but they are, so they are misleading in representing themselves. I have pictures of everything, if you want to see an example of their work, jenback01@hotmail.com. My estimate was $2900.00; actual cost was $4800.00, not including what it will cost for a new piano bench and the repairs to my piano and sofa. I'm sorry I couldn't attach photos of the piano, or more photos. Don't let these people anywhere near your furniture.

Move size: 2 Bedroom Home Service cost: $4800

I had never used a moving company before and had no idea who to use. Stephanie called me and was amazing! She not only made me a customer but with my different situation she gave me advise on how to find a good moving service and websites to check ratings. She wanted to make sure that I got the best service I deserved. With the actual movers I did have a few mishaps but Stephanie was there for me to make sure I was taken care of. I have never received customer service like I did from her. She understood that what I was having moved was not just home furnishings. My dad passed away and I was moving everything of his and my grandfather's from FL to MS. These things meant a lot more to me than just a lamp, vases, dishes, etc. My grandfather was in the Army and all of his army things and my family history was in the hands of her company. They have no idea how grateful I am for their care. Stephanie was with me every step of the way. She still checks on me and wants to make sure that everything is still good.
I am truly blessed that they found me and were the ones to help me through this whole process.
Thank you Real Movers Moving and Storage.

Move size: 2 Bedroom Home Service cost: $2900

REAL MOVERS ARE REAL SCAMMERS.This was 1 of the most horrific experiences in my life, and it still is not over!! Everything that I will say from this point on can be backed by video and pictures. Fact 1: Once I paid them, I had not been able to reach them for 2 days. There is a series of numbers that they contact you from ie.305-479-2287 and 844-653-1407 that once you have paid you will not even be able to leave a voicemail. Once you do get through, I have video footage of being on hold for over 30 minutes, and this happen MULTIPLE times. Fact 2: When moving, I acknowledge that all estimates are just that an estimate and cubic feet typically is reasonably off. Fact 3: They will aggressively express that they are a real moving company and they conduct all their moves, which is what I was told in 16 different text messages from Jon. That is a LIE. His number is 754-666-2195 (666..yikes!)My things were unknowingly outsourced and they tacked on a boat load of fees such as, packing fees, moving fees, distance fees, stairs fees, to name a few. Mind you, in the original agreement you sign it says those things are covered, like stairs, but they try to add that to your bill and hold your things hostage until you agree to pay. Fact 4: In your agreement, there is a fine print that states you need to be able to cover a 48 or 53 foot trailer in your apartment. I was immediately told once my things arrived that I have to pay an additional $350 because their 72ft 18 WHEELER can not fit in my complex. When I asked about it, they said the trailer is 53 foot but the entire truck is larger, mind you, I never saw the imaginary truck to be able to determine it's size however I have a video of the driver stating that REAL MOVERS intentionally mislead people to thinking the truck is not the size as stated and that he frequently has this problem. Fact 5: I was originally told my things would be there in 3 days, 4 days maximum by Jon on the 26th. That is a LIE. I paid on the October 25th, my things were picked up on the 25th. I did not receive my items until November 2nd and they were DAMAGED and I had MISSING items on my actual inventory list. Scheduling was a disaster, I was told my things later would arrive by that Sunday by Isabella(rude), they never showed up. Then Monday I was told to be available at 9am, I took off of work, THEY NEVER SHOWED UP!! Tuesday at 10am was the next call time and guess what? THEY NEVER SHOWED UP! I called numerous times, could not get anyone on the phone, and finally around 4pm Real Movers answered their phone and told me they could not get in touch with my driver. Felix the driver finally called at 7pm and said he would be there first thing in the morning. I specifically asked Felix would I be his first move to avoid any other scheduling issues, he assured me I would be and guess what? FELIX DID NOT SHOW UP! He ended up coming later that afternoon with broken tvs, new charges, and someone elses clothes. I have this disaster on video. My clothes did not come, so I literally have minimal clothing, and an ENTIRE table is missing, the list goes on with damages upon damages, both emotionally and physical damages to my items. FACT 6: Once my damaged things were unloaded, the agreement says they would do a basic reassemble, to which I had 1 bed to assemble, it was never assembled. In fact because I did not possess the added fees that they tacked on after they arrived, and unloaded. FELIX SNATCHED THE INVENTORY OUT OF MY HANDS WITHOUT LETTING ME CHECK IF ALL MY THINGS WERE THERE AND LEFT!! He specifically said, "another job is calling me Nikita, I need to go." I relayed ALL OF THIS to jon the operations manager, Patrice, and other managers a week ago and the only response I got was a copy pasted generic response, saying they will investigate and get back to me. It has been 8 days, and guess what, THEY NEVER SHOWED UP. I am out of money. I am out of my things. I literally had to take time off from work from the anguish this has caused. REAL RIP OFF!

Move size: 2 Bedroom Home Service cost: $2300

This company is the biggest fraud. After lying about being able to handle a military move and the forms of payment they accept I booked our PCS from FL to IL. They movers showed up 3 hours late with 3 guys and 1 didn't have a form of ID, 1 had some kind of outstanding warrant or felony (was denied base access) they lied about how much the move would be and held out stuff hostage.they finally delivered after making us deposit cash into their bank account (suddenly they didn't take credit cards) the truck wasn't big enough and we had to throw away some of our stuff, we paid them cash to get our stuff and they kept lying about when our stuff would be on the road. Finally our stuff is on the road and its delivered by someone who didn't have a drivers license in hand. Get him on base after an hour. He opens the truck door and all we see is our stuff destroyed. Everything was moldy or destroyed. We were assured it would be taken care of through claims and that was a lie. They offered $68 for our entire house worth of items destroyed. The few boxes that weren't damaged were opened and missing items or just empty. They went through our stuff and stole what they wanted. They opened sealed military envelopes, stole items they wanted and left behind beer cans in our boxes. They lied when having me sign the paperwork and what I was signing at our original destination and then added things in front of my husband to papers I signed earlier when they got there. We had to unload the truck ourselves because they didn't send anyone and we ended up paying 3x the amount we were supposed to. I didn't think they could get any lower but I just opened our deployment homecoming box for decorations and most of that is missing as well. How do you steal items like that?!

Move size: 4 Bedroom Home Service cost: $5500

I scheduled a move from Florida to Ohio. It was scheduled for March 28th but right up until 50 hrs of pickup I was told it would be the 28th or the 29th. I had turned off my utilities for the 28th. Getting them to commit to an exact date was ridiculous! They said I would receive my furniture anywhere from April 1st to April 5th. Again no commitment. I called almost every day to see where we were at with my move only to be told "I'll check on that and get back to you." That call never came. It wasn't here by the 5th and no one seemed to know when it was coming. It was still sitting in their warehouse, apparently waiting for another customer that was moving towards Ohio. I had to threaten that if someone did not call me about my move status that I would call the police and report it missing. Someone did call back and said the truck was being loaded now. It is April 7th and I have been staying with family and friends for 10 days!! A piece of furniture that was not mine came into the apartment. Boxes were getting pretty beat up and a couple were upside down. Several dishes were broken but no surprise considering they had been moved four times. Once at pickup, then to warehouse, then loaded again and lastly at the arrival. Moving is stressful enough. I was not told that the furniture would be going back to Miami until after pickup and could not get a committed date on delivery. What the heck!! I could not have afforded to stay at a hotel for ten days people. I'm paying rent in the new place and waited until 8th of April for delivery. Pickup was on March 28th. My scheduled help was not able to help me by then. I was told movers would call me about 1/2 hour prior to arrival. I'm staying at my sons house. I get a call "we're here!" Then they fussed about being behind and having two more scheduled moves. How is that MY problem!!? Glad its over and will never use this company again.

Move size: 1 Bedroom Home Service cost: $2982

With all the scare that comes with moving companies such as stolen and/or damaged items, or just straight up rude customer service, I must say that all my worries were dismissed after I received all of my items in one piece. Every last one. They were very kind and understanding of all my concerns. They assured me that they would make the move a smooth a possible and that is how it went. The movers even went they extra mile to help set things up upon drop off. Thanks and would recommend them to anyone.

Move size: 3 Bedroom Home Service cost: $3000

I hired this company after reading the reviews to move my belongings from Florida to Illinois, I was phoned and given an estimate from one of their office employees after giving inventory list. I paid half $1200 upon loading the items into a Budget truck at my home, at which time the foreman stated that we wouldn't even use enough room that we had paid for, he rapidly went through the paperwork for me to sign, stating that if I took the time to read the paperwork, then I would delay the move by hours, so I signed the agreement, not reading it of course. My husband loaded his truck and filled up boat with items to decrease the amount of charges for the move, hoping for a refund for amount of space not used. They loaded my entire house in a hurry with approximately 5 additional employees wrapping my furniture with blankets and tape, of which they charged $104.00 for on final invoice. The foreman assured me that once my furniture was loaded on the Budge truck, it would be completely loaded and on the way to my home, which would take 5-7 days (same amount of days stated when given estimate). He assured me when I asked about my items going to "storage" for inventory that it would not happen and again telling me it wouldn't come off the truck until I got to destination. They damaged the doorway of home coming in breaking ceramic tile and damaging doorway they went through in the garage also. I brought this to there attention and question if this is why they charged an additional $330.00 at delivery or simply if this is what they do when they arrive to peoples homes. Subsequently my items were not delivered until 16 days later, in a semi truck after multiple phone calls to the company and driver, only to not get an answers as to where my belongings' where or when it would arrive to the destination. This company has caller ID and will not answer, hang up on you when they do answer and not return the call. I have evidence that we called 6 times from 2 different phones before they actually answered the phone in a 10 minute period only to be told they didn't know when I would receive my belongings''. They then gave the drivers phone number who did not answer for days, then when did answer tell me that he was not going from FL to Kentucky to IL, but only to stop and pick up and deliver other items in multiple states, as he works for multiple companies as a subcontractor and proceeded to state he didn't know why they give his number because he is only the driver and doing what his boss (not being the above company) and did call my husband names and use profanity to him. When the items did arrive multiple items were broken, damaged or missing. The driver did state that the company listed above is the worst one he works for due to storage area being unorganized and crowded as well as getting most complaints from customers. When I phoned the company immediately regarding broken items, missing items that were noticed over next 48 hours, I still have not received any answers about my belongings that are missing or damaged items. The caller ID they have allows them to not answer calls or return calls regarding the poor service, multiple lies, over charging and delivery practices. I did notify them that I would be filing complaints with all entities possible, they still have not rectified or attempted to locate the items.

Move size: 3 Bedroom Home Service cost: $3150