Jake's Moving & Storage LLC

  I had a very bad experience with this company. We experienced, lateness ,unprofessionalism, no standard of care, lack of care in handling our furniture, damages to furniture and damages to the walls of our new house.  The problem was not as much with the low estimate (and indeed they gave me a low estimate although I had given them a comprehensive inventory)  as it was about the fact the movers were not real professional and damaged our goods. They did not put protective pads on furniture and banged them on the walls of the new house (which made holes and dents on walls) while transporting them. Their truck was a Uhaul truck that anyone can rent at the corner of the street, the truck broke, we stayed one entire hour waiting for the truck to be serviced by Uhaul. The furniture were damaged. My sofa ripped. The furniture were unproperly mounted, the sectional sofa, after they reassembled it, was wobbly,  and the bed not mounted properly, the mattress would not hold in place on wood slates and fell on floor.. My brand new wood floor was scratched.. etc the list of damages is long.  The 3 men were not professional movers. There was no real manager on duty, a man called Christian said he was the manager but he was inefficient and gave no clear directions to the crew. The sales woman ( lisa)  had told me they would protect my new floor in the new house by using pads, but the crew showed up with NO protective supplies at all. The manager was against taking apart furniture ( as obviously its a lot of work to dissasemble ) and instead they tried to get big furniture to go through the doors.. and of course it was not happening. Meanwhile they damaged the furniture when trying to do so.  Two shelves of library were lost, we never found them. I cannot describe everything it will be too long, but it was the worst move ever.  I wonder how those 5 stars were given in the past??  Clearly they had very unprofessional people who were at work that day, and NOT real movers . It seemed they had hired some random people who just went to pick a rental truck, and basically tried to get done as fast as possible but in the process damaged my belongings and my new house. We contacted them about those issues but they provided insufficient response, as they did not provide us with any sort of compensation for the damages caused to our furniture (although they clearly adverstised the furniture were covered by insurance)   Use at your own risks.. it may be cheaper than other companies,  but, believe me,  you may lose a lot more money than the price you were quoted for the move.

Service cost: $1670

My husband and I had several large pieces of furniture to relocate in our own home and Jake's Moving & Storage came and did it all! They carefully taped and secured everything and made the process so much easier. It was really nice not to have to do it ourselves. Plus, we had a few pieces that we were giving to other family members and Jake's Moving & Storage delivered the items to our family members. We will definitely use them again in the future!

Service cost: $1000

I hired Jake's Moving and Storage for my recent move.. and it was simply, one of the best choices I have ever made, in my adulthood life!! They came highly recommended by a good friend of my, so I was truly fortunate. Their price was fair, and reasonable. I was simply overwhelmed for the extra care, and attention to details demonstrate constantly throughout my entire move, by the wonderful and dedicated crew. Those guys..were the "Real Deal"! The movers were very pleasant to deal with, they came highly motivated, and got the Job done, within my estimated time frame..I have to admit, these guy are true professionals..they assembled my kids bunk-bed, and my Master Bedroom set at No Time!!Highly recommended, will definitely use them again on my next move!!

Service cost: $1900

I had a move that there was a couple of weeks difference between my pickup and delivery days. They were able to would around my schedule and store my stuff till the delivery date. When they picked up my items, they were quick and made sure all of my items were packed properly. When I received my delivery, once again they were quick to unload the truck and reassemble my furniture. All of the boxes I received and the items inside were just like how they were packed. Excellent work from them all.

Service cost: $3000

John's moving team is simply superb! They worked to coordinate my schedule and the team arrived on time.  With their professionalism, they immediately start packing for me as soon as they arrived. It happened that I got so much stuff to move that they had to keep hard working for more than 10 hours to get the job done.  While myself was exhausted yet their team still kept the positive attitude and smiling face! Especially when a piece of my furniture was stuck in the elevator of my former residence, they secured it overnight there and made a separate trip to send it over to me! An excellent team with very impressive professional spirit. Five stars. Highly recommended!    .

Service cost: $3000

This is our "3rd" time doing business with Jake's Moving.  They showed up on time, wear their company t-shirts. The crew: Shimon (owner), Manuel and Abelino are professoinal and efficient. Furniture were carefully packed,moved,unpacked and assembled in the assigned rooms.  Keeping good communications. Moving Truck is clean and well organized. Price is very reasonable.  Great follow up customer service. Result: satisfied customers, will hire them next time. Highly recommended to people. .

Service cost: $1300

My husband and I are senior citizens and moved out of a 3rd floor, 2 bedroom condo to a 3 bedroom duplex (all one level).  So the guys had to take lots of furniture down almost 3 flights of stairs which had curves in it.  Also, they took everything apart, wrapped it really well and just did a great job.  They were very efficient and very careful with all items.  They were super nice and ask questions if they weren't certain where things were going.  When we got to the duplex - they unwrapped everything and put in the places that I designated.  It worked like clockwork. They were so very efficient and it only took from about 5-6 hours from start to total moved into the new place.  It was great for us.  We would definitely choose them again and recommend them. .

Service cost: $1200

My husband and I moved last week with jakes moving and storage , after we were recommended by friends to use their services , boy did they deliver , the movers were kind and respectful , worked very hard all the way threw with no breaks they carfully packed all of our belonings . and most of all we were very pleased from the final bill we recieved . Jakes movers  did not include any hidden fees and the rate did not change towards the end of the move .it was great to move  with them as they offer flat guarnteed rates , with all the moving services included in there quote , I would reccomend their services to anyone looking for a reliable and trusted mover , great services and will most likley use them again in the future.
S Wallach.

Service cost: $1650

Last month my boyfriend had to move out of his sister's house.  He knew the move date months before, but when the moving day came, he was not in the least bit ready.  Although he had some things in boxes, the majority of his stuff was unpacked.  I was freaking out and I didn't know what to expect.  Shimone and his crew arrived at 8am sharp.  I was a mess when I showed him everything that had to be moved.  The first thing he did was calm me down.  He told me not to worry becasue they were there to help, not judge.  He also assured me that they had more than enough packing materials to get the job done the right way.  Shimone and his crew not only helped us pack up Patrick's belongings (something that Patrick should have already done), but they also got everything in the truck stratigically and efficiently.  Also, even with all the work they had to do, the move was completed well before 5pm and it did not cost me an arm and a leg.  The pricing was a lot less than I thought it would be.   I could go on and on about how great of an experience I had with Jakes Moving and Storage.  In a nut shell, they were able to make my moving nightmare a pleasant expereince. and I would recomend them to anybody and everybody.  If you would like any more information about the move, please feel free to email me at jennyalamb@live.com.

Service cost: $1000

This moving company was great!  From the time I scheduled the move over the phone with Jacob to the time the movers finished the job 4 hours later, they were extremely professional and careful with all of my stuff--including a big screen plasma TV and some fragile picture frames.  They were also very timely and prompt.  I was having them move my stuff from a 1-bedroom apartment to a 4-bedroom house.  These movers were very accommodating because after I had them set up the furniture and considered where I wanted each piece initially, they were ok with moving the furniture to new locations before leaving.

Service cost: $700

They showed up on time, and worked very quickly. I was surprised at the level of care they took with my girlfriend's furniture (they wrapped everything in pads). The entire loading process only took a few hours, and they were equally fast and careful with the unloading at her new apartment. Given how little they charged for the move, I expected to have a bunch of yahoos show up and toss everything into a pickup. :)  But the movers were very professional, two loaders and a manager who kept on top of the workers to make sure that they did everything correctly. He checked that all items were properly loaded and secured in the moving truck prior to their loading the next series of things. Very impressed, and would definitely use them again.

Service cost: $600

It was easy to work with Jake's from beginning to end. We submitted our request for a quote through their website and then received a call very quickly in order to determine the full extent of our move needs. They worked with us to find the best solution to our specific situation and provided a comprehensive revised quote based on the additional information.  On move day the two trucks (yes, two)  and eight guys arrived on time, in the pouring rain, and started working right away. These guys worked hard and kept at it until the entire house was cleared. At the new house, they kept the pace, still in the pouring  rain, and got everything in, without any damage. We have a LOT of stuff, some went upstairs, some stayed on the main floor. They didn't grumble or complain, rather joked good naturedly about it. I believe we estimated 10 hours and the guys finished in somewhere between 8-9 hours.   I have already recommended Jake's to a co-worker and would gladly again. GREAT service from really nice guys!

Service cost: $3200

Initially we were leery about moving companies but we found Jake's Moving & Storage a week before we were to move and the salesman (Mark) was of great assistance. He took a thorough inventory of our items and gave us a reasonable estimate. There were no hidden charges. They called us one day in advance to remind of their arrival time. The movers were great. They were professional and made sure everything that required protection was protected. They worked as scheduled. At the end the estimate turned out to be quite accurate. We have decided if we move again we will use Jake's Moving & Storage!!     .

Service cost: $850

Several weeks after my move, I was contacted by someone who identified as the "supervising manager" at Jake's Moving & Storage - not the supervisor that I had worked with on the day of the move.    He indicated that he had seen my reviews and apologized that I had a bad experience. He also asked if I would be willing to remove the review. He indicated that the supervisor who was evasive and intimidating was having "the worst day of his life" and is usually highly rated in reviews. He also indicated that the foreman who was so inappropriate with me was a contractor and not a direct employee of the company and claimed they do not plan to work with that particular contractor again. He stated that the other two workers are permanent employees of the company and not picked up at a 7-11 that day. He provided reasons why the truck was 4 hours late, the foreman was incompetent, and the supervisor was unkind. He was very nice and the conversation was pleasant, but he did indicate more than once that they would like the review removed.   I gave it some careful consideration. I cannot say one way or another who is telling the truth in this situation as I do not know any of these people, and all of their accounts of the day and who is at fault are contradictory. I would have no way of knowing how often they are late, how often the truck breaks down, if the supervisor is usually more professional/less intimidating, or if the foreman is still working with the company. Either way, everything I stated in my original review really happened, and if the explanation I was provided is not true or contractors are generally just not well-vetted by this company - it could easily happen to someone else in the future. I apologize, but the review stands.

Service cost: $700