495 Movers

We have used 495 Movers on several occasions in the past 10 plus years for local and long distance domestic relocations and couldn’t be happier with both moving (different combinations of teams every time) and storage services. Highly recommended company with dedicated and professional stuff. Much appreciated is the attention in all parts of the process -from initial contact providing estimates to the care in packaging and delivering/storing one’s belongings. All personnel we encountered was courteous with a positive attitude. Carefully maneuvering those big trucks in narrow roads is also impressive. Thanks!

Move size: 4 Bedroom Home Service cost: $900

The beginning to end was well organized by Dean. Milton and his men did a great job packing most things. The younger men that didn’t speak English didn’t understand me when I told them not to pack certain items. Unfortunately they packed things that had to be returned to buyer. Also Comcast boxes were packed away. This will cause a fee if I don’t get them returned. Fortunately when I got here we found the large Comcast receiver to return.

My tip to management would be to give employees a class on communication with their clients to completely understand their instructions.

Everything else went well as planned, they were very friendly and courteous.They arrived right on time. Boxes, paper packing and tape included free. I would highly recommend them to my friends or anyone asking for referral.

Move size: 2 Bedroom Home Service cost: $115280

They kept trying to charge me move; the items arrived beyond when estimated.  Worst of all, numerous items were either broken - furniture, pottery - and missing (i.e. stolen - and the company never found them or offered to look for them).  A laptop computer, several expensive prints, and vintage (collector's items) plates, plus bank and personal records.  They pressured me to let them back things, saying if I did the packing it wouldn't be a "professional" packing job and not insured.  So they packed the kitchen.  Their "professional" packing job was to use grey sheets of paper - no bubble wrap or such protective materials - and simply wrap things in paper, then throw them in willy nilly in haphazard fasion into boxes; in this way many things were broekn.   After the move, they outright lied to Yelp about a review I tried to post there, threatening Yelp I think to get them to pull my review off (they succeeeded - and a number of their limited reviews were created by friends.  They changed their name only a few years ago - usually a red flag as it often means a company is covering up something - and have complaints about them with the Better Business Bureau.   They hooked me up with an insurance company that ended up refusing to back any claim.

Service cost: $4100

Our experience with 495 Movers was outstanding from the moment I called for an estimate to when they left our condo after the move was complete. Every member of the staff was friendly and professional in their interactions with us. They provided us with moving supplies and checked with us several times (via emails and phone calls) on if we needed anything. On move day, the movers were on time, packed the truck in an efficient manor, unloaded the truck quickly, and put everything where we wanted it. We highly recommend them.

Kim and Larry Volz

Move size: Partial Move Service cost: $2600

Customer Service was terrific. Really easy process. I picked up a bunch of moving supplies the moving supplies ahead of time from their warehouse in Rockville At no cost to me. Boxes/tape/paper are included in the move. The three movers were terrific, they were on time, worked really hard and quickly with great attitude and politeness. They were very careful to cause no damage to my floors, walls, belongings, etc. We moved a lot of our own small stuff ahead, so the Movers just had to do the heavy/large stuff. My final costs were lower than the original estimate, which was greatly appreciated. Hundred percent would use them again, and will refer/family to do so too

Move size: 4 Bedroom Home Service cost: $1500

495 Movers made my move less stressful then I imagined. They packed and loaded my belongings with care and efficiency. They safely stored my belongings for 6 weeks. Finally, they delivered my belongings with the same care and efficiency I initially experienced. The day of delivery was especially hot, yet the team persevered and carried in everything with some items having to travel up 3 flights of stairs! They never complained or seemed to slow down. I would recommend anyone consider 495 Movers.

Move size: 3 Bedroom Home Service cost: $4500

My family recently used 495 Movers for a local move that also included packing and storage. We could not have been more satisfied with the level of service and care they provided, at every level. They were very punctual and professional and worked very diligently but at the same time were careful with what they were doing. We had them come the day before our move date to do the packing for us. The crew that came out was excellent. And 495 had representatives come out on each of the days to check in with us and their team members. Their office is also very good with reaching out to us before and after the move to answer any questions and make sure we were happy with the service. From top to bottom, 495 Movers have been a pleasure. They take away a lot of the stress and aggravation of moving. We will be using them again in the very near future as we return to a renovated house. I give them the highest recommendation possible. If service and quality are important to you, I cannot imagine a better company to use for your move!

Move size: 3 Bedroom Home Service cost: $6000

Please don’t use this company. I should have read the negative reviews first, but I didn’t. I can abide one or two things, but jacking up the price of the deposit without a single warning, trying to get me to sign a sales agreement without a price noted, forgetting to move an entire section of my house, damaging property without telling me, leaving trash at my old residence, and calling me a liar to my face is too much. Full story below..
My family’s experience with 495 movers was not pleasant. After a sewage backup, my renter’s insurance covered a move under my plan. Decided to give 495 a try. Big mistake.
Spoke with Josh on 27 June 2015, and the first words I said were “I am authorized a move through an insurance claim, and I’ve never had to file a claim before where I’m using a moving company; can you help walk me through this process?” He quoted me $200 an hour which was all-inclusive, accounting for packing materials, manpower, and the fuel costs. He then asked if I would be able to pay a deposit equal to one hour of work ($200). I told him I wasn’t able to pay the deposit, that’s why I was filing a claim through my insurance. He put me on hold.
When he came back, he said before he could “lock-in” the date, I would have to pay a deposit. I could make the deposit on 30 June for a pickup on 1 July, after I got paid. Josh said that was fine. 30 June; I called back, but now the deposit was $400. Why the increase – it’s a short notice deposit and move date so now it’s doubled. That’s fine, I would have to pay my $500 deductible regardless. Josh thanked me and specifically told me on the phone “Since you’re going through insurance, when the crew gets done with the move they will hand you an invoice to pass to your insurance company.” I thanked him and hung up. (total estimate=$2,600)
On 1 July, the moving crew called me with a few minutes to spare for their arrival window and asked for further directions to my residence. The driver was lazy and I don’t remember his name, but the two other crewmembers, Cisco and Charles were ok. I showed them around, and the driver had me sign the initial block for insurance or not, and attempted to get me to sign the other block where the move is over and done with. The segment which indicates the hourly rate, crew size, number of trucks, and the overall estimate of the move were all blank. I did not sign it for obvious reasons. (the driver was quick to fill out that he arrived 15 minutes earlier than he actually did though)
While doing a walkthrough, I noted several gouges in the drywall on the staircase. Both the driver and Charles watched me take pictures, but neither of them said a word about it.
When completed, the driver whips out his folder and informs me I owe them money and cash or check would be fine. I was only supposed to get an invoice to send to the insurance company. The driver says he doesn’t know anything about it, and I could pay with a credit card with a 5% surcharge tacked on. I tell them the insurance company is supposed to take care of the rest, per Josh’s instructions. Charles offers to call Motie, and Motie tells me the same thing. I inform him of the entire conversation I had with Josh. Motie tells me I’m supposed to pay for the move, and my insurance reimburses me for the cost, and his guys can’t leave without payment. He suggests I pay for the move minus the 5% surcharge, and he’ll settle with my insurance carrier.
The next day, 2 July, Josh calls and he says that I never told him it was an insurance claim. I remind him of our first conversation. He persisted that I said nothing about insurance. So I quote the call verbatim, and he’s the one who informed me about the deposit, and the invoice to be sent to my insurance. He asked for my carrier’s number and I gave it. Josh hung up and called them, then called me back and said everything would be straightened out when I received the checks from my insurance. He asked if I could pay for the move now or would I have to wait for the checks. I told him I would have to wait. Josh sounded disappointed, mentioned again that I never told him it was an insurance claim, and that he would call me back within a couple days for a status update.
Since starting unpacking, I’ve noted several things. They didn’t move my computer monitor, my wife’s mixer, took apart her vanity but did not reinstall it (mirror supports got tucked in a separate box), corn starch exploded in the pantry box due to crappy packing, brand new toy box and coffee table got scratched up, they didn’t pack up ANYTHING from my full bath, they packed kitchen utensils in a used mop bucket, and they left trash at my old place. There’s other things missing, but this is too long now.
On 10 July, 2015, called Josh to make the payment. I tell him I haven’t heard back on the wall gouges or the damaged property. He sent me an email with the information afterwards. They also charged the 5% surcharge, but they did process a refund.

Service cost: $1900