Hawaiian Moving Pros

I recently had a very frustrating experience with a shipment that was marred by multiple issues:

Significant Shipping Delay: My shipment arrived at the port on December 3rd, but it took an additional month to be delivered. The delivery only occurred after I requested a refund and offered to pick up my items myself. This extended delay was highly inconvenient and completely unacceptable.

Damaged Items: The majority of the containers I received were damaged. These were plastic bins that I had planned to reuse for storage, but they arrived in poor condition—far worse than I’ve ever experienced with similar shipments, even after moving multiple times to and from Hawaii.

Unexpected Additional Charges: I was surprised to encounter additional fees that I was never informed about upfront. These included charges for stairs/elevator use and delivery distance, which were not mentioned until the delivery team arrived. It was frustrating to face these unexpected costs without prior notice.

Poor Communication: Communication throughout the process was extremely lacking. I only received minimal updates, such as when my items arrived at each port, and my inquiries were often ignored or met with unhelpful responses. At one point, when I called to confirm a delivery, I was told, “Sorry, I completely forgot about you. We can’t come today.” This kind of communication delay only added to the frustration.

As someone with a background in customer service, I understand the challenges involved in shipping, but these issues were all avoidable and made the experience far more difficult than it needed to be. I would not recommend this service based on my experience.

Move size: Studio Service cost: $4000

I’ve had the pleasure of using Hawaiian Moving Pros multiple times, and they never disappoint! Mo and Ed have consistently gone above and beyond to take care of me. Not only are they incredibly professional and knowledgeable about the ins and outs of shipping between the mainland and Hawaii, but they also communicate clearly every step of the way. Their dedication and personable approach make the entire process smooth and stress-free. Highly recommend their services!

Move size: 4+ Bedroom Home Service cost: $20000

Hawaiian Moving Pros: OUTSTANDING

5 Stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Total Team Effort!

This is an Excellent Company and it’s Team from San Diego to the Team in Honolulu as we did 2 moves. The Sales contact was Michael and when he was not available others pitched in. We then worked with Edward Jacobs * ( Absolutely Amazing ? ) he is Event Manager/ Chief Concierge/ Head Banquet Captain all the above and more. Just Fantastic!

So the first move was furniture ( that they dismantled and wrapped) , boxes, pictures, surfboards, dishes, even wine. The second move was mostly all boxes. We were informed the entire time when the items got put on the ship in Los Angeles and when the ship arrived in Honolulu.

Very Important: everything arrived in perfect condition! They moved all items into the home ( we have 10 steps) before you enter the home or other locations * ( they even helped with putting items into attic) . The team put the California King Bed back together and the cabinets with mirrors.

They all made us feel like ? VIP’s

Thank you so much!

Move size: 1 Bedroom Home Service cost: $8500

We initially submitted a review in August 2024, but it did not go through. Re-submitting review.

We initially contacted Hawaii Moving Pros back in April 2023 to get an estimate for shipping cost from Hilo, Hawaii to Henderson, Nevada.

Mo was our initial contact in Honolulu, Hawaii. He did all the estimates, the updates and he kept in contact with us the entire time. Mo also helped us with coordinating shipping both of our vehicles from port in Hilo, to our door in Henderson as well.

Mo was awesome, he is down to earth, very personable, courteous, extremely knowledgeable and he returned all our calls in a very quick and timely manner.

Chris, in the Los Angeles office was very helpful as well, he was able to assist us and answer all of our questions and concerns.

We finally sold our homes in Hilo and were able to move in June 2024.

Hawaii Moving Pros pick up team in Hilo, were Tim and Ricky. They were very personable and handled our 32 boxes with care and the labeling and documentation were outstanding.

The Hawaii Moving Pros deliverers in Henderson were Manny, Dave and another guy, we didn’t get his name. They picked up all of our household goods from the port of Los Angeles and delivered it to our home in Henderson, Nevada. They were very personable, friendly and handled our 32 boxes with care as well. Very nice people to deal with.

Hawaii Moving Pros made our move a lot easier and less stressful. Our overall experience with Hawaii Moving Pros was excellent and we would definitely recommend them to anyone.

Move size: 3 Bedroom Home Service cost: $4596

My girlfriend and I just moved from Baltimore to Oahu, and I would definitely recommend HMP to anyone considering the long distance move. Chris was super helpful with getting things arranged, and always responsive and helpful when I had a question. Same went for Joshua on the delivery end of things. The crews on pickup and delivery were quick, thorough, and professional. All of our stuff arrived in the planned timeframe, and nothing was damaged. Overall very positive experience for an excellent price.

Move size: 1 Bedroom Home Service cost: $3200

Hawaiian Moving Pros made my move from Delaware to Hawai'i seamless and non-eventful. They stayed in contact with me every step of the way and informed me of exactly what would happen, how much things would cost, the estimated arrival time of my household items, etc.. They even helped me set up the shipping of our cars. I couldn't be happier with the level of service I received, and I'd use them again in a heartbeat. I highly recommend them to others who are looking to move, they were great. KUDDOS to Chris and Josh, thank you both so much.

Move size: 4+ Bedroom Home Service cost: $13000

Customer service over the phone were courteous and helpful. However, the movers from CA arrived late in the afternoon on the scheduled date and the quote over the phone changed. The head of the movers (3 men) was very aggressive in negotiating the additional costs and asked for a tip ($50 each) to pack my stuff. I have several mugs, cups, plates broken.One armchair leg was also broken. HI movers (2 men) were helpful and accommodating. I most likely will not use this company again.

Move size: 2 Bedroom Home Service cost: $6137

From begining to end, the team was informative, patient, receptive of my needs, and really supported my move..

They communicated regularly and addressed all areas of concern or uncertainty in the move process.

The pick up and deliver teams were very kind and helpful, and treated my things very well, better than I would myself.

They kept me updated on the process and they actually exceeded my delivery expectations, they came early.

I would use them again.

Move size: Studio Service cost: $2800

I had an excellent experience from start to finish. Whenever I had a question or concern, I called and spoke with Chris or Nathan, and they answered me immediately. They were professional, courteous, and understanding of my anxiety about moving to the mainland. They were very patient with me as I didn't have a home to move to and therefore didn't have an address to provide for my destination. They reassured me that everything would work out and offered to store my belongings if needed. Every step of the way was made easy. Nathan kept me updated on the whereabouts of my belongings and the expected timelines, and my belongings arrived safe and sound.

Move size: 2 Bedroom Home Service cost: $3300

From start to finish HMP lived up to their name. Everything from the pick up crew on Oahu, to the drop off driver/ delivery man in Oregon was completely professional . My items were packed and shipped with care. All nine surfboards made the trip without a ding. The delivery man was solo and handled the unpacking and delivery with courteousy and care. Throughout the trip, communication was excellent from initial contact to post delivery. I highly recommend HMP to anyone needing moving services.

Move size: 1 Bedroom Home Service cost: $3268

We are very pleased with Hawaii Moving Pros company. They crew was on time picking up the items. Worked hard to pack everything (mirrors, glass table tops - all made it on one piece). They were very organized, labeling, making pictures etc. The left the site very clean. Once on Maui the delivery was easy, again, nice, friendly, hard working people. They move everything to the second floor, unpacked, covered the condo carpet in blankets, to make sure it stays clean. Took all the garbage with them to the small pieces. Everything was as scheduled. They were in touch with us twice a week with the updates. I highly recommend Hawaii Moving Pros - professional, friendly, organized people. Thank you!

Move size: 1 Bedroom Home Service cost: $6000

I had a smallish move from Oahu to Virginia and it was my first time using a moving company. Josh and Mike in the Hawaii office were very helpful and gave me the information I needed to make a decision. The contracted movers in Honolulu and on the U.S. continent were great. The man who delivered my items (M. Cohen) went above and beyond to make sure I didn't have to pay extra for the smaller moving van (even though his truck was pretty big for my street) and for distance and stairs (it was a few stairs, but he definitely could have charged me for these if he wanted to). I packed my own things except the bed and a small wooden table. The movers reinforced my plastic tubs with tape so the lids would stay on. Nothing was lost and a couple of small glass kitchen items broke but it was on me since I packed them. Overall it was an easier experience than I would've expected.

Move size: 1 Bedroom Home Service cost: $3367

Move from HI to NH, ended terribly. Only needed a moving company to transport 1 piece of furniture. The entire reasoning behind hiring movers was to get a 90 lbs tv stand from Hawaii to New Hampshire and have them carry it into the new place. After spending over $4,500, and packing all of my own things so they just needed to load the truck, they managed to lose the largest and most notable item. When it came time for delivery, the service rep told me one day, then when that day arrived the driver called and told me the next day. Very frustrating to have to continuously accommodate their inability to communicate. Delivery day comes, and at the time the truck was supposed to be arriving, the driver calls to inform me he has just woken up and will not be arriving for another hour. Additionally, he tried multiple times to say his truck would not fit in the loading dock at the unit and that I needed to pay another $400. I understand this is the policy, however the 73' truck fit perfectly fine in the loading dock that is literally designed for trucks like that. Once he was done unloading the now beat up boxes, (a 1 man delivery team - maybe they just didn't want to carry the tv stand so they "lost it") we asked about the missing item and we were told the warehouse would be checked and we would receive a call back with information. This call never came and we had to settle with the claim for less than half the price. I highly recommend shopping around for other companies, and not wasting your money on this one.

Move size: Partial Move Service cost: $4500

I was referred to this company less than 2 years ago when I moved from Oahu to IL. After 2 long winters, I decided to reverse the process and move everything back to Oahu. This company is the BEST!! They are always available to answer questions, and my things arrived within the said window of time. The movers that packed my things in Peoria were outstanding, and everything was delivered with care on this end. Highly recommend!

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Move size: Partial Move Service cost: $6000

Looking for Movers can be extremely stressful. I had called around quite a few places. Some people would not even respond back, but when I spoke with Mo he really set my mind at ease, and I immediately decided to use this company. He helped me every step of the way of the process. What I really appreciated is whatever I was quoted was exactly how much I was charged, but I did ask questions. If there’s something you don’t understand ask. When the price was not where I needed it to be, Mo took the time to explain what increased my price and how I can bring it down to where I needed it to be that was super helpful. I felt Mo was very honest with me quality that many companies are lacking today.

Move size: 2 Bedroom Home Service cost: $7500

Aloha! I had a super positive experience with Hawaii Moving Pros! Hawaii Moving Pros exceeded client expectations. Mo and his team are attentive and responsive in their communications via phone conversations, emails and text messaging. When you follow their instructions on packing, it allows the entire moving process to function smoothly. There was accuracy on the total cost so no surprise on the final price for moving items. Mo and his team of professionals are reputable and reliable in their moving services from start to finish. Mo and Teddy are patient in explaining the entire moving process which alleviated my anxious, worrisome energy because of a lifestyle change moving to a new state for the first time. At the start, Mo clearly explained everything to prepare for this move, following up with detailed information in email communications. If I had any questions or concerns, Mo and Teddy could be contacted via office call or mobile call for clarification. Over communicating was extremely beneficial and appreciated from a client perspective because Mo/Teddy efficiently and effectively resolved my inquiries to my complete satisfaction. Each of my boxes had a bright yellow label with a number and tracking barcode for a client to know the status of their belongings en route. I received text messaging for frequent updates which I appreciated to inform me. My cherished photos, sentimental, valuable belongings arrived at the destination on our agreed upon timeline. I highly recommend Hawai’i Moving Pros for the best customer care! Pro tip: please express your gratitude for all the movers with a generous gratuity! :) I heart Hawaii Moving Pros. Mahalo!

Move size: Studio Service cost: $2600