Hawaiian Moving Pros

This is the perfect company to do a big move me and my wife have been going back and forth on what company to choose we end up going with Hawaii Moving pros I can say we were very satisfied I was worried because of a move our size but they seemed to have handled it very well we had very bulky items they insured us our move would go smoothly and they did so I appreciate the hard work and effort we received are goods a few days ago and they even did placement in our house but they were awesome
Thank you :).

Move size: 4+ Bedroom Home Service cost: $21300

I booked HMP for a move from Hawaii to Washington. The foreman who arrived to pick up my belongings stated that my belongings should arrive close to the first available date of August 5th. On the 8th, I called to follow up with my "moving concierge", who wanted nothing to do with me and referred me to customer service. Customer service claimed I would be receiving a call early the following week and that my belongings would be en route.

The following week, I followed up once again. Customer service gave me the same line. Only when I escalated the matter did I receive a text message saying, "please review your delivery terms, your first available date is 8/15, from then the shipment has 45 business days." Second false statement from this company, possibly in pursuit of additional storage and insurance charges. Check their complaints page on the Better Business Bureau site and you will see that this is their game.

Overall, a dreadful experience so far. I anticipate problems with the delivery, including surprise charges, but I am ready for them. The customer service is terrible and not proactive. No one who has forked over thousands of dollars should have to follow up on statements made by a company which is in possession of priceless belongings. No customer should be surprised by a false statement of billing terms such as the agreed upon first available date.

Will update as we progress.

Move size: 3 Bedroom Home Service cost: $2965

This is hands down the worst experience moving I have ever had. I never write reviews but this company has been nothing but a hassle to deal with.

First of all quoting me way to high, so I told them I was going to go with another company. They then call me back and say they will beat the price by $50 which sounds great so I decided to go with them. While packing up my small 1 bedroom with NO BIG Furniture they start charging extra on every piece that wasn't listed (small rug, microwave, a few other items that were not big). I ended up not moving a lot of my stuff because of them trying to up charge.

Second, they try to charge an extra fee for insuring the items. Saying they wont replace anything if it is damaged. The fee they quote (AFTER already shipping my stuff) is way too high so I decline it and I'm just praying my stuff arrives in good condition.

Third, This is a move from Seattle to Honolulu. I haven't heard anything for 4 weeks and have been waiting anxiously to get my stuff as I have been couch surfing for almost two years. I call them to see what the status is and they inform me that my stuff is STILL in seattle and will be getting on a boat to go to LA and then to HNL, they also told me about 6-8 more weeks. This means 2 and a half months of just waiting from PICKUP to DROPOFF.

Its now been about 7 weeks since pickup and they informed me my stuff arrived on island. I ask them to coordinate a delivery time because I have to let my apartment manager know so they don't overbook the elevators. Per phone conversation they said they would be here in the afternoon, then give me a text that they will be in the morning so I coordinate and have everything good to go at my place ready for the move.

THE DAY OF THE MOVE- I wakeup and have 3 emails from the company, one is asking for a delivery confirmation (which I already gave them via phone call) and the other two are EXTRA CHARGES of $450 to put it in storage. They said they are not going to deliver today because I didn't confirm. So all my scheduling with the apartment complex is now wasted.

I still have not received my stuff and have no idea when they want to reschedule and what the condition of my appliances are. It would have been cheaper to just buy new appliances and start fresh at this point.

Move size: Studio Service cost: $2600

It took me sometime to leave this review. But, I have to give credit where credit is due. I was on the fence about moving companies but Hawaii Moving pros made me believer. I got a quote from Jerry Love He always was available to answer any questions that I had. The movers showed up and move very fast and they were polite. I highly recommend using Hawaii moving pros for your next move. Ask for Jerry or Michael two of the best at what they do. I will be using them again on my next move. Thanks Hawaii Moving Pros.

Move size: 3 Bedroom Home Service cost: $8750

Do not use this company if you value your stuff!! Moved from San Leandro to Hilo. Company hounded me to get me to use their company, many emails and calls. Finally after giving me a very small discount if I delivered my boxes to San Leandro and reassuring me that my items would be safe, I decided to move forward with them. ( I should mention that there were two other business names that were involved with was very confusing) After mix ups with the delivery dates (Their mistakes) and dozens of calls to get me to buy the additional I insurance coverage my items were at the San Leandro storage facility, in front of me they taped up my black storage bins and assured me that they’d be safe. Being very nervous about theft I went ahead and purchased the additional insurance at that point. BUT after charging my card they told me “oh no it only covers 100% loss, meaning if the container falls off into the ocean”. My items arrived in Hilo two & half weeks later and were delivered to my new home. The crew carried in the containers, multiple containers had all of the tape ripped off. When I complained, the delivery guy said there’s nothing they can do about that. Not being able to go through all of the boxes before signing off, the guys were rushing saying they’ve got to go. I reluctantly signed just happy to see the items. Once I had a chance to go through the boxes I realized that over $3k in items had been stolen out of multiple containers!! I called Hawaii Moving Pros and was passed around on hold for 30 minutes, I sent an email to the main contact person, Micheal with no response! I then sent a second email to the insurance contact person that processed the additional insurance. I called again the next day only to be put on hold for 45 minutes. Clearly they don’t give a CRAP about their customers and their satisfaction! Extremely disappointed in this company and would never recommend them to anyone in the future.

Move size: Partial Move Service cost: $2250

The only limitation of my comment is ghe communication preceeding the move. The packing and loading of the house was otherwise made by a fantastic crew having Carlos as a foreman. He was excellent in his communication witv us and his team, was very much attentive to our questions or requests, and his team was extremely cautious re the card of our goods, the respect of distanciation. They were all very polite,kind and respectful and it was a remarkable experience for us. I wish for them to be at our destination for the unpacking. Ghey worked very hard, in tough weather, but remain calm and smiling all along. They were the best part of the house sale and move. They are true professionals!! I hope they will be given a chance to see ghis review as a boost. They definitely deserve it. Tons of respect on our end for their behavior. We wish more people would have their commandable attitude. The administeative staff for the move in NJ was equally responsible and pleasant. Kuddos to All.

Move size: 4+ Bedroom Home Service cost: $32000

I read the negative reviews on this company and decided the positive outweigh the negative. I was wrong! I discovered that companies actually pay for positive reviews.

We decided not to ship in boxes and used heavy duty totes instead. This company still managed to break multiple lids and actually bend and break totes. We received damage items and more importantly they "misplaced" our expensive synthesizer.

Customer service will not return calls or emails at this point. Jazmine and Carly was very professional and polite until we made the final payment.

Fortunately, I did not sign their agreement to settle for sixty cents per pound if something is damaged or missing. I have no choice but to pursue legal actions.

Do yourself a favor and find another company.

Mike G.

Moving cost $5200.00.

Move size: 3 Bedroom Home Service cost: $5200

I have dealt with a lot of moving companies (married to former service member) and this one is by far the worst. I, too, was reeled in by the number of 5 star reviews on this site-I saw the 1 star reviews, but figured they canceled out. I am completely baffled why those 5-star people had received good service but my experience was amazingly awful.

In summary:

A) we had 61 items, they lost 2. That's a 3.3% loss rate, so unless you want to lose 3.3% of your property (roll the dice! clothes? books? dishes? furniture?), this is not the company for you.

B) I have spoke with about 15 different agents over the course of my move. Every single communication had to happen multiple times (3-5+), in multiple ways (text, e-mail, phone, fillable online forms), and with multiple people who did not communicate with each other, so I would be contacted again that day or the next by a new person who had no idea what was going on. For example, due to the pandemic, after they picked up our household goods, I notified them that I needed to have everything in storage as our move had been delayed and we were not in O'ahu to receive the delivery. I received a phone call, text, or e-mail every few weeks, FOR ABOUT 4 MONTHS, notifying me that they were about to load my things into a container bound for O'ahu. Every time I explained the situation, sometimes to the same person, that my things were supposed to be in storage in L.A., and I had been paying $250 per month storage fee. (or was it $305? the billing text / e-mail alternated between the two values, I always just paid $250). Another example: I have spoken with 3 different people (in addition to the delivery crew) over the past 4 days about the missing items. I have described the items twice over the phone, once in writing, and I noted them on the delivery paperwork. I'm getting a new call every day from someone else who wants to ask me boiler plate questions about how my move went and then act surprised and offer boilerplate platitudes when I tell them not very well since they lost my stuff and then offer to e-mail me the instructions that contain the instructions and e-mail address to request the reimbursement form that I have to fill out. I keep asking if there is some way they can look for my stuff, and they keep telling me "yeah, we'll look then call you back." It is seriously getting absurd.

C) I packed all my boxes myself and I was very careful (as I mentioned, this isn't my first rodeo) but as other reviewers have noted, they smash/crush/break A LOT, especially rubbermaid totes that they will load onto their sides and stack heavy things on top of (I saw exactly how the truck was packed when they arrived at my new house). Those totes aren't designed to be structurally sound on their sides- they crack, crush, or the tops pop off, even if taped well. I had a cardboard box of artwork that I labeled on all sides 'FRAGILE' with arrows indicating which end was up. Guess what? the box was crushed sideways and someone actually scribbled out the arrows indicating the top of the box and drew new arrows in the wrong direction. Seriously? Who does that? By some miracle, nothing in that box was broken. Thank goodness for excessive packing.

D) FYI, they calculate the actual cubic footage of your move piece by piece and round up to the nearest cubic foot for each piece. So, if you have the medium size Home Depot box (22" x 16" x 15" = 5,280 cubic inches = 3.05 cubic feet) that actually counts as 4 cubic feet. Doesn't sound like a big deal, but trust me, it adds up.

E) This is not a cheap option. We didn't even move much. I spoke with a coworker who did a PODS and paid about the same as we did for the move, minus the frustration and the lost things. I will definitely explore that option in the future.

In conclusion, I don't know how bad the other moving companies are, but I don't recommend this one.

Move size: Partial Move Service cost: $5000

Run the other way. They broke approximately 29 items and lost a lot more. We had packed totes and they were crushed and torn apart and so many heirlooms were lost on the way over! Only gave one star because some of our things arrived. They did not transport the vehicle according to contract, left e house we moved from with much damage and ripped wires from house and drove away. Police had to be called about damage. This was in July and still has not been rectified. I had such a horrible expience that I would not wish on my worst enemy. Cannot express the devastation we experienced from this company.

Move size: 3 Bedroom Home Service cost: $38000

ABSOLUTELY TERRIBLE SERVICE! Didn't tell me my pick up time/date until 24hrs of my move! And on day of they were late 3 times! First it was scheduled for 9-11am, then 11am-1pm, then 3-4pm, and finally 6-8pm, WHICH THEY ENDED UP COMING AT 8:30pm!

Also Hawaii Moving Pros contracts a lot of their moving services to other 3rd party contractors on the mainland. The headquarters is not even in Hawaii as they are not a local company but on that operates out of California. They are simply a middle main who profits from their dispatch service. After some questioning I found that City Moving (1968 Williams St. San Leandro, CA 94577, 888-794-8808) would be moving my stuff. When the movers arrived a totally different branded truck arrived! You really have no idea where your possessions truly are as they are being transferred to different handlers.

After countless back and forth email they agreed to a discount which I really had to fight for and when the final invoice came they charged an additional amount instead of subtracting. This whole process just to get a $100 discount on a $3000+ order took almost a week. The are extremely unresponsive and often after your items are picked up will not reply back or pick up your calls.

Overall the biggest headache of an experience while moving at not at all worth the cost.

TLDR: They were late 3 times, middle man who uses 3rd party movers, invoice ended up higher after agreeing to a discount.

Move size: 1 Bedroom Home Service cost: $3000

From the very beginning this company was awesome. They were super helpful and communicative, and I was able to easily reach my contact person by phone and email. They always responded to my emails quickly, and returned my phone calls quickly as well. I was quoted eight weeks for my goods to arrive from California to Kauai, but they arrived in four weeks. I was also able to bundle my two vehicles in with the move, which saved me about $1000. The door to door service was awesome, and everyone from the coordinators to the movers were super friendly and great. I would highly recommend this company, and use them again.

Move size: 3 Bedroom Home Service cost: $12000

Professional from first contact to delivery! Daniel & Michael were knowledgeable and walked me through every step of the process, making sure all questions were answered; responsive to emails, phone calls & text messaging; clear communication. Mover/Packer("Avi") in Reno was amazing, truly a professional & "artist!" Timeline for shipping was right on with no delays. Delivery team was great; made sure all items were accounted for & delivered. The few furniture pieces I shipped arrived in perfect condition; all other items arrived safe & sound as well, including 2 glass-front cabinets!

Move size: 3 Bedroom Home Service cost: $9868