Great American Van Lines

Please, whatever you do, avoid this company at all costs. If you care about you things, use another company. This is the first and last company I've ever used to move and I only used them because I was already in my new location more than 1000 miles away and they gave me the cheapest rate. They did go to pick up the items on two separate occasions at my pick up location but somewhere along the way they seemed to have lost half of the items they picked up. I fought for 2 yrs with their internal investigation company, CSI, which is a joke in itself and got nowhere. Their thing was, "well someone did sign for it so we are not responsible". My son did sign for the stuff not knowing that things were missing from the delivery as he nor I were present at the pick up location. Once I got in and checked the inventory I realized things were missing, important things at that, desk top computer, TV, play station plus games, important paperwork, out of 2 pairs of stools, I received one side each, etc.. I'm not going to bore you with the particulars. Long story short, they promised a $200 good faith payment if I agreed not to post any negative reviews or contract BBB. I held up my end of the bargain but I never received said $200. Called them about the $200 in 2013, they gave me a number that no one ever answers. Now the time has expired when I can file a claim with BBB but I can still post a review and I'm doing so now. Hope you think twice before using this company. They are liars and thieves and cannot be trusted. They lack integrity, which is very sad.

Service cost: $1076

I researched a lot of moving companies and decided to go with this one because they sounded so professional on the phone and the reviews looked good. Well unfortunately that was the only good thing at the time because it all went downhill after they took my items. I waited 5 weeks for my delivery, when they finallly delivered my goods, and I realized that I had items missing, I was told to call the office and report it because most likely it was left behind. My first phone call was 9/14/16, I explained what items was missing, was told they will have someone look for my things in the warehouse and get back to me. I called again a few weeks later because THEY WILL NEVER RETURN YOUR CALL and was told they found my items and it will be put on the first truck going to Florida that conversation took place on the last week of September. I waited for my goods and nothing. I had to call back in November and was told they forgot to put my items in the truck, I was then assured it will be in the next truck leaving in less than two weeks. I waited December, January and February.. during which I call at least once a week for an update. WAIT!! IT GETS BETTER.. So my items that I have been waiting for finally arrived YESTERDAY! but the most important item that I was waiting for and absolutely need (MY 30 gallon bin with ALL my clothes and sentimental items) was not in the truck even though I was told repeatedly that my bin was there. I called today and spoke with the most obnoxious person (Jason) who told me pretty much "oh well the bin must have gotten lost during the trip from NJ to FL". I begged him to please look again in the warehouse to see if maybe it was still there, or maybe call the other two stops before me (I was the last stop on the first trip) to see if the bin was accidentally left with them, this obnoxious Jason pretty much refuse and told me to file a claim. A claim that will not even cover for the price of the bin let alone all my clothes and sentimental items that was lost due to neglect. People I truly understand the stress moving causes and you all just want it to go smoothly, but with this company it will not. They pretty much stop caring after receiving payment. The secretary will yes you to death when you call, but they are probably minimum wage workers doing the best they can. The owner David is no help, he's always on vacation and the dispatchers are the worse. Stay away from this moving company. I'm not the only one giving a bad review. I would consider believing the negative reviews before the positive ones because I now wonder if the positive reviews were put there by the workers themselves. STAY AWAY please go with someone else. I would hate for anyone to lose any of their possession because of neglect and go through the ordeal I had to endure since September.

Service cost: $2400

Sales department will work only untill get Order from customer (you). Once they book order, no one will talk to you and they never concern about your items.
Whenever we call for our item delivery, they simply answer without response, very rude behaviour in reply. We will get lot of frustration in their answer.
They simply just don't care about our self respect.
If you call for missing items, they will take their own time for responding. They will not deliver items as per commitment on time.
They will also charge you more thant what they committed.
Please think three times before booking order with this packers and movers. On overall my experience, I had some bad experience with this packers and movers.

Move size: 2 Bedroom Home Service cost: $1300

My whole life I have tried my best to avoid the hassles of moving. But recently I had to relocate my production company from Manhattan to New Jersey. So when it came to finding a moving company I was of course looking for a reasonable flate rate company that was reliable and professional. I contacted various companies and all seem okay but not exactly what I was looking for or helpful. I am an extremely paranoid person so I had tons of questions for every sales person I spoke to so I understand how some may have become frustrated. But when I contacted Great American Van Lines my representative seemed more than willing to answer all my questions and beyond. I am not lying when I tell you I was constantly calling or emailing them with questions and they attended to me every time unlike some other companies I had spoken to. Now my rate was seriously a flat rate price no hidden fees. I simply provided them with all of my inventory. Another great thing about them was they provide insurance for your items so I didn't have to add more to my plate by doing that on my own. The day of the move they arrived on time and the movers were very professional and polite. But most importantly they handled all my items with care. I had a lot of sensitive and expensive equipment that I simply could not afford to have damaged. That's another area where I was a little paranoid that my equipment might get damaged but I clearly was paranoid over nothing. They delivered all my items to my new apartment in the same condition they picked them up in. I couldn't ask for anything more, they had awesome customer services, great prices, reliable and careful movers! I was truly happy and if me and my company are to ever relocated they will be the ones I call instantly. They made me see that moving isn't such a strenuous hassle when you have the right and that company is Great American Van Lines coast :$1200 job# 602106.

Service cost: $100

My move from Brooklyn New York to Phoenix Arizona was completed today and I feel the need to let anyone and everyone know the type of service I received from my moving company. The name of the company is Great American Van Lines.I am sure anyone that reads this has either heard or experienced the horrible events that often happen with moving companies. I talked to no less than 15 moving companies and had 3 companies come to our Brooklyn home to give a written estimate. While Great American Van Lines was not the cheapest they were not the most expensive either. The professionalism every person my wife and I came in contact with was above and beyond my highest hopes. David the person that wrote the estimate and was my contact person before during and after my move, not only was courteous and knowledgeable but always easy to contact at all hours and days. Rudy the actual person that handled the move at pick up at old house and the delivery at new house was equally as impressive. He worked hard wasted no time and was always respectful. Now for the amazing facts of this move with Great American Van Lines. They arrived at the exact time scheduled, they delivered at the exact time scheduled. Based on the original date scheduled our items arrived in the allotted time expected. The price quoted actually came in slightly higher than was quoted. Believe it or not! Not a single surprise with any aspect of this move. My wife and I could not be happier with Great American Van Lines and especially Dave and Rudy they are the best ! I know the above sounds like a scripted review I assure you it is not. Thank you very much Great American Van Lines you guys are superb.

Service cost: $2400

The original moving company I retained had truck problems, so they called Great American to complete the job. Moving the content of a studio apartment , I was quoted $1200, but when Great American arrived they said my items were too large, too much square footage and the price literally almost doubled and that was a deal because they threw in the packing for free. Originally my items were suppose to arrive in less than a week, so I was told, although I never received any phone calls or updates regarding my things as days passed. The funny thing is, when the initial credit card number I gave them did not go through, I heard from them multiple times that day via phone and email. After resolving that issue all communication stopped until Initiated contact days later for an update at which time I was told no information was available at the time and I would be called the next day. Of course I never was called, so I reached out again at which time the person who answered rudely commented " don't you read your email it can take 14 days" I replied " I never received any such email, the only numerous emails I ever received was about a new credit card number." Amazing how well they knew how to communicate so elequently then! A few more choice words were given about my disgust with their deceptive business practices and the lack of professionalism. I was then called by David who informed me that my items would not even be loaded on to the truck until the sixth day after the initial pick up. I asked could he keep me informed, he said that he would, but I never heard anything from him. The day after my items were supposed to be loaded on the truck, I called again and was told the truck was on the road and I would be called the following day to be given the phone number of the driver,who also had to make pickups in MD and SC. Of course I never received a phone call and now ironically my phone calls are not being answered or returned by the company. It's been 10 days now! I will keep you informed regarding any further developments in this case so that you can make the call for yourself. There has to be some standard for accountability.

Service cost: $2337

This is absolutely NOT a fake response from a competitor. EVERYTHING I TYPE IS TRUE--no contact, missing boxes, and so much damage that I should’ve just re-bought everything after I moved from Philly (burbs) to Chicago (burbs). If you want proof e-mail me at trtbdj@hotmail.com and I will send you pictures of ALL the damages! One of the mover’s felt the need to ask if I was a Christian, then started telling me that he’s from Nazareth—the same place Jesus is from. I’m like, “OKAY? Who cares? Stop wasting my time and do what you’re being paid to do”. He started asking me about a tip before he even moved anything…stating that he and his workers work hard (once again…”AND?”). He actually tried to negotiate a tip. Like seriously? They left tape and pieces of ripped boxes everywhere inside and outside my apt and I had to clean up after them. That was when they picked my items up. Delivery was a complete disaster. They used another company to deliver my things to my new apartment—a couple of Polish guys that were extremely lazy!! They moved my stuff in late—after I told them no moving is allowed in my new complex after 9pm—they showed up around 8:15, didn’t assemble most of my furniture, and said they would be back the next day to finish, but they never did. How the heck did these people lose the feet/bottoms to my couch and loveseat is a head scratcher! I had to call the furniture company to order replacements. I can go on and on, but this place is a joke, the insurance company they use is also a joke and there is no way they got all this positive feedback. NONE WHATSOEVER. Just like they claimed their “competitor” typed this review…I know for a fact they are typing all the positive ones. A decent company doesn’t have time to go tit-for-tat online regarding issues like this…get real! Definitely crooks. I ONLY used them because I had to relocate for a new job and had to do so ASAP and the moving company I used in the past was not available at such short notice. I REPEAT DO NOT USE THIS COMPANY! If I wasn't at work I would post pics..

Service cost: $3500

Poor communication, dishonest estimate, unprofessional staff, demanding extra money in cash.
When the representative first gave us a quote, it was at 900. When the movers showed up to pick up my sutff the price doubled to 1600. Later when the movers delivered my stuff to my new home, the movers demanded extra $300 in cash. 
It took me several times to get a hold of the representative to confirm the date and time of the pick-up. When he did answer, he was rude and completely uninterested in helping me. Eventually the day before the move the person said that the movers will be there between 9am-12pm. When we called them again around 12pm on the day of the move, they said that they had been experiencing some schedule conflict and would arrive at 6PM. By the time we left the house, it was close to 8PM.
The only thing good I would say about the experience was that the movers who picked up our stuff were prompt and curteous.
 
 
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Service cost: $2000