Great American Van Lines

Best Crew Great Movers NJ to CA This was my first significant move as I have always lived in the town where I was born. Moves were made with the assistance of friends. I received a job offer requiring a move from NY to San Jose. They gave me one of the best quotes and Dana took the time to explain everything to me the crew from NJ: Rony and two other guys ( sorry memory failed me) were so conscientious and thorough they put me at ease. Dana told me it may take up to 14 days to deliver, but they got it to me in 9 days - delivering on a Sunday. The driver from east to west began reaching out to me by Friday. They delivered everything intact so far! I still have boxes to go through. The delivery guy went above and beyond to open a jammed door on one of my end tables well! This is a company with a lot of integrity on both coasts!! Thank you Great American Van Lines.

Service cost: $3900

Our five bedroom house needed to be fully packed for our next cross country move. David came to our house to give us an onsite estimate. It included a full packing service as well. We had about 5 different companies come out to see, although Great American was not the cheapest, their representative was very professional and gave a better vibe. Out items were delivered to our location quicker than expected. We were not surprised by this as we were given a call by their dispatch department asking if we are ready to accept our shipment. Great service! Recommended to all.

Service cost: $6900

I just moved with the help of Great American Van Lines. They arrived on time and it was actually me who was not ready lol. I asked for some help packing and it was the best decision I could've made. Besides saving my sanity, they were really good. The crew barely took any breaks and my move took about 6 hours plus 2 for packing since I wasn’t ready on the day of pickup. The staff was good when calling in. All very were really accommodative when I called up with certain changes just a few days before. Awesome job people. The delivery arrived on time and in great condition! I will definitely use them again and will recommend to all friends and family.

Service cost: $2500

1 BIG Advise!! Run away and as fast as you can from this company. They will rob you like no other!! On top a few stuff disappeared, they opened the boxes. It was total mess and the company doesn't want to make responsible for anything. When they got to my apartment to deliver my stuff couldn't enter because the truck was so big so they made me rent a UHAUL and requested another $500 when actually the guard let them in with a truck.. the driver pocked $500 for himself. He wouldn't deliver my stuff, he had hostage my stuff until I paid him $500.. Run away.. Believe me! Horrible experience
All the great comments here I am sure that Jason from the company wrote.

Service cost: $1100

This company provides a binding estimate based on item inventory. Don't believe it! After loading the entire truck and knowing the move had to occur on that date, the foreman Jason held us hostage and demanded double the amount on the estimate. He said it was based on volume not items. When I said I was calling management and would let people know about this he threatened to take everything off the truck then and there. We negotiated him down a little but in the end it cost over $900 more than our contract stated. He had my daughter in a corner having a full blown panic attack because she didn't have the money and he demanded 1/2 up front. This company has done this to people before - it "happens all the time" per Jason's own words. Don't go with them - you will be sorry and they will blackmail you on the day of the move to get more money.

Service cost: $3068

Sales department will work only untill get Order from customer (you). Once they book order, no one will talk to you and they never concern about your items.
Whenever we call for our item delivery, they simply answer without response, very rude behaviour in reply. We will get lot of frustration in their answer.
They simply just don't care about our self respect.
If you call for missing items, they will take their own time for responding. They will not deliver items as per commitment on time.
They will also charge you more thant what they committed.
Please think three times before booking order with this packers and movers. On overall my experience, I had some bad experience with this packers and movers.

Move size: 2 Bedroom Home Service cost: $1300

This has been the worst customer experience I can recall. I have two words: Look elsewhere. They will promise you the world to win your business and then belittle you when you attempt to understand why it's been 3 weeks and your stuff hasn't arrived. Moving cross country is stressful enough and if I had to do my cross country move again, it wouldn't involve American Van Lines. Pay very close attention to to the customer service and interpersonal skills of the staff as you'll have to interact with them in the future and the last thing you need is another element of stress.

Move size: 1 Bedroom Home Service cost: $3000

Worst moving experience I ever had. They will offer a flat rate and say they won't change it and will charge additional fees when packing. The drivers and dispatch employees are extremely rude, as if you're not paying for this service. It took almost 2 months for me to receive my items and I had to constantly call to get updates because they don't update you on the status of your items. I was missing a box when it arrived and also given someone else's items. They gave me a hard time about driving in my community and taking items up a two story house. The drivers in each state don't communicate so one will promise one thing and the other will say they don't offer that service (i.e. moving large items upstairs). If I could give negative stars I would. I wouldn't recommend this company to my worst enemy. Pay the extra dollars for another moving company.

Move size: 1 Bedroom Home Service cost: $950

Hey

Moving with great american van lines was a great time from Sam the foreman to samer the trailer driver we move from hillside NJ to Miami Fl the crow was very good they just did not stop working the all day they just pack our cloth and kitchen and our furniture they load the truck and leave week later david call he say they on the way will call a day before to late you know when we are arriving 3 day later samer the driver call he say will be there tomorrow between 9-11

Next day samer show up with 3 other movers they start to unload the truck all arrive in good condition we just like to say ty to great american van lines for a great move.

Move size: 3 Bedroom Home Service cost: $3750

We used a broker IMRG (Interstate Moving and Relocation Group) - They would only talk to us until they got their deposit. Two or three calls to their customer service about Merit Great American were terrible - no assistance at all.

GA van lines showed up and broke furniture loading into their short hall truck. Very unprofessional and disrespectful while loading. Prior to the move we discussed with IMRG and they said they discussed with the mover what pickup date was required to have the delivery date on a specific weekend. Well they were almost a week late (even after several calls to GA after they picked up our furniture.) Very rude, foul language on those calls. as mentioned, calls to IMRG were no help at all.

When the furniture finally did arrive although packed in a TV box with quilts and bubble wrap the LED tv was shattered, almost every piece of (recently refinished - never used) furniture was scratched or scuffed. They really do not care that they are moving YOUR furniture!

Elbin in the New Orleans (South Louisiana) area is a shyster, his company Mirit G A van lines is terrible to deal with.

I did not pick Mirit GA van lines the broker IMRG did. STAY AWAY from Both Mirit GA van lines and IMRG!

As others have stated, the estimate was about half what GA van lines required after they loaded the furniture. WE paid double what the estimate was even though every item was listed on the estimate (confirmed the week before the move). STAY AWAY!

Move size: 1 Bedroom Home Service cost: $4000

Shady practices, $500 more than quoted once the items were on the truck. Poor communication for delivery, delivery people did not wear masks during social distancing period, Had to pay before they unloaded the truck and I am missing an expensive office chair. No one will take responsibility. I was offered to drive 1 hour each way to go get the chair. Customer service is abysmal to say the least. Stay away from this company. Drivers and workers at both ends kept saying it isn't my fault. Driver upon delivery was angry because I refuse to tip until I have all of my items. On the phone I kept being told their records showed it was delivered. I highly doubt I will ever get my chair.

Move size: Studio Service cost: $2000

I set up a move through a broker. They gave me an original estimate for the move from MA to NM, then adjusted once I had a better idea of what all was moving with a set price of $4 a cubic foot with a 9% fuel surcharge. The second estimate was for 994 cubic feet approximately just over $4000. They forwarded the move to Mirit Great American who arrived at 1:30 when they were supposed to arrive between 8 and 10 am. in a Penske 26' rental moving truck. They said they were picking it up to take to off load into a semi trailer at their warehouse in New Jersey. The foreman kept saying that I was going to be way over my estimate, though I was pretty sure I was going to be close or less based on the space the items took up in my own place and had eliminated a number of big items. After loading the truck, the foreman claimed that I was way over, and my new quote was well over $10,000. We asked how he

Figured the cubic feet, and he said that he took the height of the truck (12'7") by 8.5' wide and 26' depth. We pointed out

That is not the cubic feet of the truck box, and that they had the front two feet in the box already loaded before mine. He

Called his boss, Oren from Merit Great American, who yelled at me and told me I did not know what I was talking about.

He insisted that the truck held 1800 cubic feet, I said that did not measure up with the actual size of the truck based on

Measurements. He insisted and said I could always unload the truck, but we would not get back our down payment back that I had already paid, which was more than 2/3 of the total estimated price. I expected I only had about $2000 at most left to pay if that. After their "new calculations" of how much cubic feet my stuff took in the truck, I was told I still had to pay $4752. The owner/partner insisted that I had 1150 cubic feet in the truck because he was subtracting from 1800 the 8 ft at the back of the box and a foot from the front. He only accepted the 8 ft at the back because I was showing him on face-time the measurement from my stuff to the edge of the box. He insisted the box was 8.5 feet tall and wide when it was just over 8 feet with my tape measure. We have pictures of the truck before they loaded my belongings. After they left, I looked up Penske's website and their 26' only holds up to 1700 cubic feet. the box is listed at 25 ft 11 inches by 8 feet 1 inch by 8 feet 1 inch. We contacted the broker who said they would ask for the paperwork

And a re-assessment of the cubic feet. We also let them know that the movers scratched the hardware floor of the

Apartment and would need the insurance information. The broker got back to us because he was told by the partners at Merit that they had already resolved the problem with us. Did not happen. He called them again, and Nathan

From Great American called. He was less rude and did not use profanity that Oren did. He said that he would have a reassessment done and asked us to send two bids for insurance for the floor. The bids were completed and forwarded to Nathan via text as he asked. We have not heard back from him or Oren yet in regards to the scratched floor.

When the movers arrived in NM, they unloaded 900 cubic feet of space from their trailer. We have pictures of the before and after unloading that clearly show the cubic feet markings in their trailer. After being prompted by the broker to talk with us, Oren called, yelled at me and whomever he was talking to in the background with excessive profanity. He refused to admit there had been an error in calculation. He continued to insist the Penske truck carried 1800 cubic. He insisted that he moved 1250 cubic feet from the Penske truck to his warehouse and that he "ate" the extra. He said he pays the foreman and men by the cubic feet not the mile so either they lied to him or I was lying to him. After he got the pictures from me showing 900 cubic feet delivered he has not responded to my inquiry and request for a refund. He said he would send me pictures of his paperwork and a video of him measuring the Penske truck, and has not done so yet. It has been a week since we talked. The difference is over $2800 based on the set price, surcharge and "materials charge"

The movers at pickup took numerous smoking breaks and demanded a tip. They were at my apartment for 6 hours, Even though everything had been packed as I had been directed by the broker.

The movers at drop-off were very nice, worked hard and fast (2 1/2 hours), though their federal mandated time was running out so they had to leave before all items were reassembled or put in the house or garage. They struggled because the trailer was loaded poorly, by someone else. causing potential falls in the trailer as well as having no ramps to unload. There was some damage to boxes (not due to the delivery guys) with multiple holes punched in or crushed, as well as dents and scratches as well as broken items.

Move size: 2 Bedroom Home Service cost: $6957

Imagine moving to a new city at the start of March 2020 (Global Pandemic) to be without any furniture or belongings for 5 months and growing.

I know they will give you a lower estimate and the sales team sound like decent human beings but do not fall for this fraudulent company!! From the owner, David, to movers they will suck the life out of you.

I have been dealing with this company for the last year and half and every Scam checklist has been checked. From loading my furniture before giving me actual estimate and inflating 3x to extorting me for cash of $500 as tip to highjacking my furniture and belongings.

It has been 5 month now that I have been waiting for my delivery and even the insurance company that I paid extra (second level) can't do anything because Movers keep telling insurance that they will deliver and insurance won't pay up because Movers claim that they have my furniture and will deliver on a imaginary date. UNBELIEVABLE!!

BTW, they keep changing their company name to avoid bad ratings and BBB. Great American Van Lines, Mirit Great American ..

Move size: Studio Service cost: $2000

Scammers! David Carter, from http://www.good-movers.com and http://www.tri-statevanlines.com started the process of my move.

After MANY emails and phone calls where I made sure yo tell him the exact amount of things I had, and the size of the boxes and containers I was going to use, he assured me that I still had free space left in the truck. The day of the moving came when they were almost done with loading the truck, the mover told me that I already used all the space I needed and that it was going to cost me more. I knew this was not true, I knew this was not true, I showed him my my binding moving quote of $1650, but he kept going on with excuses that did't make sense, he said that if I didn't pay he would unload my stuff and leave it in the street and I would loose my deposit, I lived on the 4th floor with no elevator, I would have never been able to bring it all back in side (I am a 120 woman) I didn't have a place to live anymore and my flight was the following day. So I was forced to sign a new quote for $2350 instead.. plus another $200 tip..

I paid a deposit of $380, then $985 on pick up day both by card, and $985 on delivery day by postal money order (they requested cash and I refused)

I tried to call David Carter but he never spoke to me again, never responded to my many many emails, one go his colleagues told me David was just a sales person and to contact the actual moving company "Mirit Great American" License Info: US DOT # 1381471 / ICC MC # 520641

That's the first time I heard of them and when I realized that David sent my stuff to someone else to do the moving. When I saw all the reviews and complaints online and the ones at BBB about Great American, I knew this was a scam, hundreds of people who have been in the exact same situations than me. When I contacted Great American, I spoke to Nathan Gold, I told him about the extra charges and that I couldn't afford them, and he kept telling me that I signed the papers on the pick up day so I agreed to those charges. I wouldn't call that agreeing, I would call that blackmail and extortion, he then told me that I was charged more because the truck had to park two blocks from my house, which isn't true, I saw the truck parked right in front of my door, I was charged $150 in "tape", then he told me my boxes where bigger, the only bigger boxes where the ones provided by the movers, I ran out of boxes the night before so I decided to purchase boxes from them since this was offered to me, the boxes they used where huge, but that is not my fault and that shouldn't add $700 to my quote. I tried to reason with Nathan Gold, but he told me "you don't want to mess with me" trying to scare me, since he still had all my belongings sitting in his NJ warehouse two weeks after pick up day.. There are so many complaints about this company online, pretty much since the year 2005 up until now . How is it possible they are still aloud to scam people this way?? A lot of my boxes were broken, and some open, a lot of expensive stuff missing. So not only did I loose $700 but also the value of all those things.

Move size: Partial Move Service cost: $2350

Any positive review here is a fake. This is hands down the worst experience I've ever had with *any* company, not just movers. All of the other reviews about drivers showing up late, moves being rescheduled, items being broken, and items being lost are TRUE.

In addition to delivering my belongings over a month late, this was the most uncommunicative company I've ever had the misfortune of dealing with. I was constantly given different numbers to call, told that my truck had broken down in New Mexico, Texas, and then New Mexico again.

I would never ever entrust my business to these people and no one else should either.

Move size: 1 Bedroom Home Service cost: $1800

Do not believe ANY positive review, it's all a scam. This company literally robbed us and damaged most of our stuff, read below to understand more. 

We were initially dealing with the managers Nattan and Oren Ovadia, the first conversation was fine and we were quoted a price that we thought was fair and we decided to go with them. We discussed the number of boxes and furniture we had and where it was going to be delivered and we had full faith trust in them. Then they required a deposit to confirm our booking and we were good with everything up to this point. Then the sloppiness and the red flags will start when they were coming to load our stuff in, we agreed on a time window and of course, they didn't respect that and only came in when it was convenient for them. Then after they loaded our stuff in the truck, they quoted us a much higher price than originally discussed, we were shocked and at this point, it was too late to back out as they had all of our stuff loaded in the truck. At this point, they have our belongings and we agreed with the management team that our boxes and furniture will stay in their storage facility in NJ for up to 30 days (it was a part of our contract). Then exactly 19 days later, we receive a phone call from the truck driver SAMER, who said our stuff is scheduled to be delivered to our Florida address, at that point, we were still in our Massachusetts address where the stuff was picked up from and again it was supposed to stay in NJ for the 30 days while we were making proper arrangements. We calmly informed Samer of the arrangement we had with the company and he basically doesn't care and need to follow instructions from his managers. They completely dropped the ball by releasing our stuff without informing us or meeting the deadline, then we were given no choice but to call our new apartment leasing agent and to re-negotiate lease terms and basically agreed with them to let the movers in our new home so they can deliver our stuff (this proves the level of trust we put in them), little did we know, our stuff didn't get delivered to the new property because SAMER "couldn't" get in the parking lot in a truck and didn't want to deal with stairs. Then he offered us to move our stuff to a shuttle for a $500 fee but the issue with the stairs remains. After a lot of back of forth, we finally decided to get a storage unit and we agreed that Samer and his team will drop our stuff there, this was all happening while we are still on the road towards Florida. As a piece of mind, I requested a video and pictures of our stuff since we won't be there to receive it. Little did we know, when we finally arrived 3 days after our stuff was dropped off, we were shocked to see that all our boxes were definitely not handled with care, pretty much all of our boxes were ripped open and it gets worse, one box was MISSING (aka stolen) which has all of our expensive electronics and it leads me to believe that it was done intentionally. We contacted the managers to retrieve our missing box and they completely denied this and they are accusing us of lying. They absolutely refuse to take responsibility for any of this and then we started a claim with them and it's been a couple of months now and we haven't heard back. If you would like to deal with a scamming company that will vandalize your personal belongings and steal from you, then the choice is yours. 

Move size: 1 Bedroom Home Service cost: $2000