Great American Van Lines

Pleasurable Move


 
I was moving north to the big city to start in a new firm. They were paying for the relocation, so I thought to make things easier for myself, and have the movers pack all of my things, too. The firm recommended Great American Van Lines to me, as a company they used often, so I went with them, since I don't enough about the industry to chose my own mover. They men were meticulous in packing everything up individually, and not scrimping on the packing materials. It made me relax a bit, because I was sure that they were taking care of my things. I had to have a smaller truck deliver the goods in the middle of Manhattan, and they were just as careful with my things. Nothing was broken, and it was a pleasure working with Great American Van Lines Van Lines.

Service cost: $3586

Wonderful and professional service


 
I would like to take this opportunity to thank Great American Van Lines for such wonderful and professional service. This being our first move to our new home, we wanted to make sure we had the best company for the job. Right from the start, we had a professional estimate and were quoted a very affordable price. When it came to the actual move, the movers were constantly in contact with us and even showed up early to get things going. I was in awe of how quickly and carefully everything was packed. Moving the stuff out of the house went as smoothly as I had hoped but I knew the real torture lay ahead at the new house. After arriving at the new house we showed them were we wanted things moved and whereas I would have been cursing my bad luck at seeing the stairs and relatively tight spaces they, with good humor no less, began to bring item after item in. When my wife and I cringed at the thought of carrying the unbelievably heavy items up the stairs we would hear them actually laughing (it was either that or cry.) Everyone I have dealt with at Great American Van Lines has been professional and more importantly has simply conveyed a positive outlook. It is honest hard labor (something I think we all need to be reminded of occasionally) and I stand in awe of their ability to remain upbeat while doing this punishing work. I recommended Great American Van Lines to my mother for her move and I would recommend them to anyone.

Service cost: $3658

My company offered me a job out of state in MA. Although the change was a welcome one, with a family, and short notice, I had no idea how I would pull it off. I had less than a month to find a place to live in my new state, register my kids for school, pack up the house, and go. I had only moved locally in the past, and did it myself. That was stressful enough since I HATE driving a moving truck and I had not moved since having kids. The company I work for suggested I use Great American Van Lines. I am so thankful!! They were able to pack up my home while I took care of the more important things. I had my life taken care of while not worrying about wrapping the dishes and labeling boxes. We were able to drive our own cars to our new home and start living. We brought what we needed and they brought everything else. I expected there to be delays and broken or scratched furniture. They got to our new home on time with no issues. They unpacked the truck as though the stuff inside was theirs. They were fast but not careless. Believe me, I watched their every move!! There were no damages to the boxes or furniture and as we unpacked, everything was as it was when it was packed. Absolutely satisfied with the service. They were well above our expectations. I hope to not have to move again anytime soon, but if I do I am calling Great American Van Lines again. .

Service cost: $3600

Great American Van Lines handled my entire move from CT to GA without hassle.  Everything arrived on time, in perfect condition, and packaged correctly.  A friend of the family previously sent me to this company after they used them for a move from North Carolina to Florida.  I was nervous using a new company to completely move all of my things.  But I am so glad I trusted this company.  They loaded, delivered, and unloaded everything in a timely fashion and all for $3468.   Not only were they affordable for everything they did, They made the whole process stress free.  Very professional and responsible company to entrust your items to be moved safely.  I highly recommend this company.   .

Service cost: $3468

I recently moved from MA to TX and had a very bad exp with this movers.
This was not my first move but this is my worst exp with movers & packers.
 While giving you  the quotation they will talk a lot and tell you so many things but in   actual when people come for the pickup they will tell you the entirely new story. 
 
I took the full Service (Packing material etc) and because of that didn't packed any thing by myself. Person who came for pickup was not ready to pack all the stuff. He was very very rude and during the packing only he broke my lights and some other stuff. 
 They asked me for more money (saying that cu ft area is more compare to the mentioned) when I asked them to see the truck (just to check the area) initially they hesitated and was trying to stop me. They talked very badly with my wife as well.
 Finally after some argument we settled down but paid more money to them.
 
They promised me to deliver the stuff (whenever I call them and give the new address, after that they can deliver within 5 days)..
 
When I called them and gave the address after 15 days they delivered the stuff (that too not in good condition)..
 
Whenever I asked soemthing they diverted the call to dispatch department and the person was always in meeting . They didn't reverted my call .
 
we will never go  with them again..My recommondation for them is "Strongly NO".

Service cost: $1570

I just completed my move from NYC to IL. I am happy to report that it was incredibly successful thanks to Great American! Our agent was in contact with us during the entire process. He was easily reachable and always helpful. The movers that packed us up were great as were the guys who helped us on the other leg of the trip! We had multiple stops both in NY and IL and they were great!! Our stuff arrived safe and sound. EXCELLENT moving company! Moving is a pain in the neck, but this company made our experience less painful. THANK YOU!

Service cost: $2368

When my wife and I moved to VA, we did a lot of research for a moving company and found Great American Van Lines through a friend. They assured us the move would be smooth, fast, and a friendly experience. Guess what? It was exactly that and more. All of our belongings arrived in the condition as before, with nothing damaged which was great. The movers also helped us move around some big furniture since my wife couldn't help much. Overall it was a great experience and the workers were friendly. If I ever have to move again or need to recommend someone a company, this would be it for sure. Well worth the money and investment. Thank you!

Service cost: $2700

Hello, I felt as though I should relay my experiences with Great American Van Lines to better assist those currently searching for a moving company.
The bottom line is that I feel Great American Van lines has too many customers to please at once, and does not do a great job at any one part of the moving process. Their drivers are contracted so it's a mixed bag whether you get a reliable crew or not.
Anyway, onto the review.
I was moving from CT to MI and gave the company my exact item list in an email. The quote I received was for 500 cf, $1590, and was reasonable with the other quotes I was getting in terms of price and size.
When the crew got to my house, one of the first things out of the crew leader's mouth was that the belongings were actually 800 cf, and the price would need to be adjusted. I understand how lowballing quotes works, I understand that the quote I received could not have been 100% accurate, and I also understand that this is not specific to this company. However, since my final price was $2754, and this was deduced without any measuring, calculating, or listing of the actual item by item cubic feet, I feel as though this gentleman could have at least faked it a little better if he was trying to screw me for his own gain.
The actual crew was very prompt, very professional, and very in sync. However, they had a tendancy to use excessive amounts of tape on items that were already shrink wrapped. I think they used upwards of 20 rolls for my entire move, and of course charged me in the end for it.
Throughout the move, I got a very bad feeling from the crew leader as if he was a businessman first and foremost, and cared about getting every last cent from me. He told me that if I used a credit card, they may charge me an $80 fee to use it, but if I tipped his crew $200, they could "tell them not to charge me." Comments like this were very common during the pickup process.
Over the past couple months, I have noticed more and more items that I know I packed but are somehow missing from my belongings. I do not want to point fingers, but I do feel as if the crew leader was bitter about the lack of a big tip coming his way, and I would not put it past him to take items from me. I have contacted the company but I am not satisfied with the level of attentiveness that I received, so I rather just let it go so I don't have to deal with them anymore.
Delivery took the entire 10 day length, and the company informed me half way in that it was scheduled to take around 12 days. Then, around 4PM on the 9th day, I was informed that they could fit my stuff on a truck and would be delivering it the next morning. Luckily, the drivers were flexible and I could move my belongings in at 9PM on the 10th day. This was not a professional way of communicating my move status to me, and I can only hope that this is not standard procedure.
With that being said, I must say that the crew who delivered my belongings was great and I have only nice things to say about them. Unfortunately, at that point, pricing had already been determined, and a bad taste had already been left in my mouth.
I am hoping that other moves with Great American are more professional, but since it appears the drivers have incentive to screw you over, it is more likely than not that they will.

Service cost: $2754

Moving is always stressful, painful and complicated, and for me is always hard to say goodbye to my neighbors. I have moved three times so far and the last two moves, I used Great American Van lines! After the very first move, I was anxious because of the bad experience that I had with the moving company. There was some broken furniture and there were some missing things. Luckily, after the first move, I took the advice of my friend who told me to try out Great american van Lines and I cannot thank him enough. I really do not know why I did not listened to his advice from the very beginning, but wanted to choose the company myself. If I had hired Great american Van lines at the beginning, I would have had a nice and smooth move. I worked with a team of three movers  and I can not praise them enough. The guys were prompt, knowledgeable, friendly and courteous. Do I have to mention that everything is excellent after my move (no scratched or lost furniture) and of course no hidden fees. These people showed a great amount of understanding to me. I felt a bit disorganized, but they helped me with everything. This move went smoothly and I am extremely happy. I cannot even describe how I feel! Thanks guys so much for making this move so easy for me!

Service cost: $4200

I contacted this company to move my items from New York to Texas.. I agreed to go with them because of all the other companies, they gave me the cheapest quote ( I now agree with the saying that cheapness is really worriness). They were late for the pick up. On the day of the pickup, the guy walked in my apt and immediately said I definitely have to pay more, which I expected because I know how these companies operate, they give you a quote according to your list of items and on the actual day the price increases.. I never expected it to increase by double the estimated quote since I only had about 8 extra boxes. On the day of delivery which was yesterday or I should say late late last night.. it was a mere disaster. The contract said they would upload the truck..these men just laid all my belongings by the side of the road after 11pm because they claim that their truck wasn't able to go to the storage unit but if I pay an extra $300 they can bring my items to the storage unit. This was just unacceptable.. These drivers are cheaters. Some of my boxes were damaged and opened.  They mishandled my furnitures so badly, they were dirty. I wish there was somewhere I could report these companies. You don't treat people like that at all.  I would NEVER NEVER EVER recommend this company to my worst enemy.

Service cost: $1757

I worked with Nathan Gold as I was looking for my move from TX To MD.  In my experience, booking a mover can be a horrendous experience. Each guy will tell you that the other company is not legit or will fraud you. I even got screwed by Low Cost Moving as they cancelled my shipping at the last minute. I then approached Nathan at Great American Van Lines. Although I was not able to get the services of the company due to my personal issues, I found Nathan Gold as one of the few nicest and polite guy working in this industry. He will always return your call or reply to your email; will not try to low ball you; and will tell you things as they are. In future I would definitely try using Great American Van Lines service just because of Nathan Gold.

Service cost: $1400

When I took a Job in California I had to find movers I could trust. I called Great American Van Lines. The salesman on the phone was extremely Helpful and patient with me. I know I can be hard to deal with Lol. He was completely reassuring on the phone. They gave me a fair quote and I hired them. The Driver showed up on time. They took care when loading the truck and securing to make sure nothing moved during transport. Once in California again the driver was on time with the Delivery. Again in unloading they took care to make sure nothing fell or broke. There was not even a scratch on anything. If I have to ever move again I will be calling Great American Van Lines.

Service cost: $1275

Moving is stressful as it is. Moving long distance is a very unpleasant experience. Mirit great American did a great job moving us to FL! It started when I googled companies and was very impressed by their great reviews, I went on their website which was very professional and had a lot of great tips. Called their sale dept and spoke to brian, that was extremely helpful and did a great job explaining me the whole process, did a very accurate item list and gave me a very fair and affordable price. The movers came on time, packed and wrapped everything very carefully and neat and told me that my shipment will arrive 7-10 business days later, I was a bit stressed since I was supposed to arrive the next day to FL and stay for 2 weeks without anything and with 3 little kids. But surprise, 4 days later they called and told me that the truck is on the way and I will get the delivery within the next 48 hours which really happened! Great company, great experience, great job! Don’t hesitate, choose Mirit great American!
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Service cost: $2400

  Before composing this complaint, I read through the majority of the reviews of this company, which were positive & amazingly happy at 99%, and wondered how our family came to have such a blatantly bad and opposite experience. I came to the conclusion that these are fake postings and I defy this company to re-butt our experience.   The crew did come at the promised time, but the initial “quote” of $1500 for moving 1 BR apt size furnishings for a move from Pennsylvania to Texas was thrown right out the door with the first offering of $100 optional charge to pack & wrap a 60 year china cabinet – “otherwise, we cannot guarantee condition on delivery” and the charges kept building from there – by the time the mover had everything in the truck and sat at my dining room table, the tab was now at $2400 with all the tape and wrap they had used and how much room was taken up in the truck, BUT by some miracle, $400 of this increased bill could go away if we “tipped” the crew $200 cash – that moment showed the movers to be cheaters to their own company and in days to come, we understood why – it is now DAY 24 SINCE THAT MAN was at my dining room table and the furniture is finally being delivered tonight – it did not even leave Pennsylvania until 12 days after being packed up at my house….the truck broke down…..after two weeks, we were snipedly told to read the fine print where they have up to 21 business days to deliver without being in violation of the signed contract.  The final bill was reduced by several hundred dollars but it was just a little too late to turn our opinion from bad to good.   So what started as a wonderful new chapter of life with a new job was turned into camping in an empty Texas apt.  on an air mattress with no furnishings, no household items, no personal belongings for 4 weeks – A company that is concerned about their reputation would be calling the customer and assuring them that everything was being done to complete the delivery and minimize discomfort – SADLY, IT WAS LEFT TO US TO CHASE THE COMPANY AND THE RESPONSES WE GOT WERE LESS THAN STELLAR – I CAN’T BELIEVE THAT A COMPANY IS STILL IN BUSINESS AFTER THE LACK OF SERVICE WE RECEIVED, BUT I GUESS THIS ONE IS FOR NOW – DON’T LET IT BE YOUR MISTAKE – WE MADE IT FOR YOU ALREADY  .

Service cost: $1600

I was moving within New Jersey (25 miles), called Great American and was given an hourly quote which was much cheaper than the other companies were charging. Most other companies were charging us additionally for stairs and long carry distance, so I went with Great American. They called me the day before the move to confirm which was great. I was told to expect the movers between 9-11 a.m which I think is a reasonable time slot. On the morning of the move the driver called me at 9:00 a.m letting me know they were on the way to my address to expect them in half hour. The crew was extremely professional, the foreman Steve walked through the house with me and we went room to room identifying all items to be moved. He then directed the other two guys (freddie and a big guy) to begin moving the boxes we had packed while he explained the paperwork to me (tons of signatures) They handled my stuff with care and carefully wrapped my furniture some of which is antique over 100 years old. I was amazed with the speed in which they worked.  Before they left for my new address I asked the lead guy how much tips they usually get for a job like this because I have not moved in over 10 years, his exact words were " we will appreciate whatever you give us". At the new house I had some friends waiting to help as to keep the bill down. They placed my furniture exactly as I wanted and put together my bed and table also. Overall I had a great experience with Great American, especially with Steve and his guys and will not hesitate to recommend them to anyone. There were a couple hidden charges (I was not made aware of these by the salesperson but it was there on the paperwork I had to sign) like paying for tape and for them to pack my tv. There was also a surcharge if I paid by credit card and they charged me the turnpike tolls. Altogether I paid approximately $135.00 more than the quoted amount but I was extremely satisfied with the service. Keep up the great work guys. .

Service cost: $450

Best Crew Great Movers NJ to CA This was my first significant move as I have always lived in the town where I was born. Moves were made with the assistance of friends. I received a job offer requiring a move from NY to San Jose. They gave me one of the best quotes and Dana took the time to explain everything to me the crew from NJ: Rony and two other guys ( sorry memory failed me) were so conscientious and thorough they put me at ease. Dana told me it may take up to 14 days to deliver, but they got it to me in 9 days - delivering on a Sunday. The driver from east to west began reaching out to me by Friday. They delivered everything intact so far! I still have boxes to go through. The delivery guy went above and beyond to open a jammed door on one of my end tables well! This is a company with a lot of integrity on both coasts!! Thank you Great American Van Lines.

Service cost: $3900

Our five bedroom house needed to be fully packed for our next cross country move. David came to our house to give us an onsite estimate. It included a full packing service as well. We had about 5 different companies come out to see, although Great American was not the cheapest, their representative was very professional and gave a better vibe. Out items were delivered to our location quicker than expected. We were not surprised by this as we were given a call by their dispatch department asking if we are ready to accept our shipment. Great service! Recommended to all.

Service cost: $6900

Please, whatever you do, avoid this company at all costs. If you care about you things, use another company. This is the first and last company I've ever used to move and I only used them because I was already in my new location more than 1000 miles away and they gave me the cheapest rate. They did go to pick up the items on two separate occasions at my pick up location but somewhere along the way they seemed to have lost half of the items they picked up. I fought for 2 yrs with their internal investigation company, CSI, which is a joke in itself and got nowhere. Their thing was, "well someone did sign for it so we are not responsible". My son did sign for the stuff not knowing that things were missing from the delivery as he nor I were present at the pick up location. Once I got in and checked the inventory I realized things were missing, important things at that, desk top computer, TV, play station plus games, important paperwork, out of 2 pairs of stools, I received one side each, etc.. I'm not going to bore you with the particulars. Long story short, they promised a $200 good faith payment if I agreed not to post any negative reviews or contract BBB. I held up my end of the bargain but I never received said $200. Called them about the $200 in 2013, they gave me a number that no one ever answers. Now the time has expired when I can file a claim with BBB but I can still post a review and I'm doing so now. Hope you think twice before using this company. They are liars and thieves and cannot be trusted. They lack integrity, which is very sad.

Service cost: $1076

I researched a lot of moving companies and decided to go with this one because they sounded so professional on the phone and the reviews looked good. Well unfortunately that was the only good thing at the time because it all went downhill after they took my items. I waited 5 weeks for my delivery, when they finallly delivered my goods, and I realized that I had items missing, I was told to call the office and report it because most likely it was left behind. My first phone call was 9/14/16, I explained what items was missing, was told they will have someone look for my things in the warehouse and get back to me. I called again a few weeks later because THEY WILL NEVER RETURN YOUR CALL and was told they found my items and it will be put on the first truck going to Florida that conversation took place on the last week of September. I waited for my goods and nothing. I had to call back in November and was told they forgot to put my items in the truck, I was then assured it will be in the next truck leaving in less than two weeks. I waited December, January and February.. during which I call at least once a week for an update. WAIT!! IT GETS BETTER.. So my items that I have been waiting for finally arrived YESTERDAY! but the most important item that I was waiting for and absolutely need (MY 30 gallon bin with ALL my clothes and sentimental items) was not in the truck even though I was told repeatedly that my bin was there. I called today and spoke with the most obnoxious person (Jason) who told me pretty much "oh well the bin must have gotten lost during the trip from NJ to FL". I begged him to please look again in the warehouse to see if maybe it was still there, or maybe call the other two stops before me (I was the last stop on the first trip) to see if the bin was accidentally left with them, this obnoxious Jason pretty much refuse and told me to file a claim. A claim that will not even cover for the price of the bin let alone all my clothes and sentimental items that was lost due to neglect. People I truly understand the stress moving causes and you all just want it to go smoothly, but with this company it will not. They pretty much stop caring after receiving payment. The secretary will yes you to death when you call, but they are probably minimum wage workers doing the best they can. The owner David is no help, he's always on vacation and the dispatchers are the worse. Stay away from this moving company. I'm not the only one giving a bad review. I would consider believing the negative reviews before the positive ones because I now wonder if the positive reviews were put there by the workers themselves. STAY AWAY please go with someone else. I would hate for anyone to lose any of their possession because of neglect and go through the ordeal I had to endure since September.

Service cost: $2400