All In One Moving and Storage

The price went from 8,000 to 15,000 after the van was mostly loaded. When signing paperwork, I noticed that the delivery company title wasn't AIO, nor did their DOT #s match. A short-tempered worker at the other end of the phone could not duly account for the discrepancies, but assured me "All in One" would deliver. After writing all over the paperwork that "All in One" was the only company authorized to deliver, a company named, "ACIRFA" delivered. ACIRFA showed up in an unmarked truck, 7 1/2 hours later than they had scheduled themselves on the day of delivery. The delivery foreman seemed angry or torqued up on substances and refused to take furniture up the two steps inside. His assistant seemed fearful, hurried needlessly and ended up dumping 5 bins over the ramp's edge. There were lots of broken glass and valuables. We begged ACIRFA to bring in one thing, which was a mistake. The foreman violently slammed our hutch into the wall and floor, causing damage to all three, and knocked the hutch so badly out of alignment that the door won't open. All in One's "Insurance Co." refused to pay for the repairs, even for receipts that were submitted. This pathetic company won't take responsibility for anything.

Move size: 2 Bedroom Home Service cost: $15000

I have used All In One Moving twice. First time: 2 hours late, charges for stairs and being a new customer weren't included in the over the phone quote. The second time: dropped my piano 3 times dinging up a hard wood floor and breaking a wheel. We had them move 2 nightstands that weren't included in the original quote. They put them on the truck without questioning and when they arrived they charged $50 extra for about 5 minutes worth of work. When I questioned the charge the supervisor was very rude and said because I wouldn't settle for the damages to the piano right then and there they were charging for the night stands. I said I would pay the charge but was going to write reviews on the internet and call the Better Business Bureau. The supervisor then became very argumentative and threatening saying he was going to write information about me on the internet and that I wasn't being a good customer. I thought the business was supposed to be good to the customers. I will never use them again.

Service cost: $240

I had written a previous review on this company, that was much less than desireable. To my surprise, a Customer Service representative named Lizzy reached out to me and wanted to try to fix the experience that I had with this company. She assured me that my experience was not common and she was unsure of why nothing was done to reimburse me at the time of delivery. She was very professional, very understanding, and very apologetic. This experience with Lizzy has really turned around my opinion of All in On Moving. She took the time to understand exactly what had gone wrong with my delivery so that in the future this would not happen to myself or any other customer. It was a huge relief to know that human beings do work in this office! She assured me that the driver for my delivery was brand new, but still should not have handled things the way he did, especially regarding my furniture in pieces. She kept in contstant contact with me to make sure that I was compensated fairly for my horrible experience. She liased between myself and her manager to make sure that I ended up happy.

The best thing about All in One moving was that even though I packed everything myself to save the material charge- nothing was broken at all. This means they really do care about the packages they transport. The team that picked up the boxes in New Jersey was helpful as well. They wee fast and diligent. The only thing that went wrong was the delivery which was probably just a series of unfortunate events.


If you use All in One Moving, please make sure to contact Lizzy if you have any issues as she was very helpful. If I had spoken with her in the first place I am sure none of this would have happened the way that it did.

Thanks Lizzy! :).

Service cost: $2000

All in One Moving and Storage lost $2443.86 worth of our household belongings on a move from SUnnyside, Quuens NY to Grand Forks, ND. Bulleted list of complaints:
- My salesman, Alan, told me that they were a door-to-door, A-to-Z moving service and that they did not subcontract. That was a lie. They contracted out my move.

- Alan gave me a specific date they would arrive. The small print actually gives them a 7-14 day window of the requested date. It turns out this is standard in the industry, but Alan verbally guaranteed me a date. That was a lie.

- Somewhere between taking my belongings from NY and contracting my belongings to another company, they lost:
*Custom designed Queen Mattress & Box spring with an $80 waterproof cover.
*Yamaha P-80 Electrong Piano (Touring), Road case and custom-built stand, with several accessories.
*Two, 4-ft tables
*Chair
*Rubbermaid folding step ladder
*Wooden Corner Desk
*Other random items
*All items lost total $2443.86 in value.

- The driver of the arriving moving truck, Salamon Ben Amor, invited me onto the movign truck to see if I could spot our bed and piano. When I got on, I found pearls, other jewelry of my deceased mother, and books of ours outside of the boxes on the ground of the moving truck. I also saw cigarette butts on the ground of the moving truck.

- The contracted movers unloaded other people's belongings into our home in ND. When I told him they did not belong to us, he shrugged his shoulders and asked if I wished to keep them. I told him of course I didn't. This is a pretty big hint as to what may have happened to our belongings.

-Alan promised me my quote included assembly of my furniture at the destination. That did not happen. That was a lie.
- Several of the boxes that did make it to our destination in ND were completely trashed, and not handled with care.

-I was repeatedly brushed off by customer service.

I went through all legal options available to me per the contract and jumped through their hoops with MovingClaims.net (who handles all of their "customer service"). In the end, I was offered around $300, which was the total of the $0.60/lb coverage int he contract. I've consulted with 4 different attorneys on this matter, and all of them say it is not worth the time and money that would go into this matter in small claims court. Every one of them suggested my best route is to post what happened in reviews on websites where ALL IN ONE MOVING & STORAGE, INC. solicit. So here I am. My only recourse.

It's worth noting that Owen, the manager of ALL IN ONE MOVING & STORAGE, INC. admitted fault to all of this to me on the phone, and to his insurance company (who I spoke with). AIO does not deny any of these claims. They just deny that they should have to pay to replace my lost items because of the coverage I chose when signing my contract. Unfortunately, under the law, they are correct. Morally speaking, and in terms of a business model, they are dead wrong.

Bottom line: DO NOT USE ALL IN ONE MOVING & STORAGE, INC. They don't care about your belongings, and they will not help you resolve any issues they caused.

Service cost: $4025

STAY AWAY PLEASE. Save yourselves the money and the headache.  They will give you an amazingly low estimate (too good to be true? IT IS) They are not professional and came late.  Then wandered off while en route to new apartment for two hours meanwhile the way is only 25 minutes away (with traffic 45 minutes ,,) When they arrived they decide to charge me those two extra hours plus additional fees that were never mentioned to me (fee for tape!!) I am disturbed by such business.  When I spoke to the "boss" at the company he was just as rude and unprofessional.  I tried to explain my complaints but his only reply was are you going to pay or not, it is not your choice.   What a disgrace.. they take advantage of people who are in the moving process..do not use these people. MY FINAL PRICE WAS DOUBLE THE ESTIMATE! BEWARE PLEASE. .

Service cost: $1200

My sister in law got this company few months ago.  She and I were in the apartment together, driver called said he was going to be there at 8 and of course didn't show up until 9:15 the day of pick up.  The company gave  her such a low estimate, that is the reason why she went with this company.  However, final price was double the estimate!  Now we know to go online and read reviews because when we questioned all the added expenses the owner was very rude.  They do not know how to do business.  I will be writing reviews about them in the local paper where I live.  People should not be fooled by such company.  For every little wrapping they do they charge which of course was not mentioned to her when she got them.  They made it seem like wrapping items was part of the deal.  The workers they hire wrap every little thing but throw things around (what's the point?) Her furniture was scratched up and on top of it she was treated poorly. They were rude and inconsiderate.  Do not even consider this company.

Service cost: $600

I spoke with a salesperson name Allan, he promised me to deliver my stuff in maximum 6 days, I got the stuff in 20 days, every time I'm calling him, he says he doesn't know when they 'll deliver, they have all boxes in warehouse sitting there and I had to rent a hotel because I have 3 child, when the trailer arrived, all boxes were upside down even with the sign says "This side up",fragile boxes were on the bottom, ripped off boxes, dusty and smashed. In general [EDIT] move. What this company does is they get your stuff put it in a warehouse and wait till they find a trailer going your direction and squeeze your boxes. When the trailer arrived they opened the door most of the boxes and container either mine or other people were broken. The driver ask you for the rest of the money first b4 they unload, and cash only or money order, that you can't fight back with a credit card. Just do not use them.

Service cost: $2100

I am in shock that this moving company is still in business. They are were so nice prior to hiring them, promised me great service and gave me an incredibly low estimate. However, once the moving day actually arrived.. it became apparent that they are scams and con artists. The movers were supposed to arrive at 8 a.m. They didn't show up until 9:30 a.m.  When I called the company to ask where their movers were I was told you know there is so much traffic and you have to wait. I was shocked by such treatment. I am in NJ and the moving company is only 20 minutes from where I lived which is why I was surprised they were so late. Once they arrived, they had me sign all these papers indicating additional fees for every little thing including tape and wrapping paper (meanwhile on the phone I was told that comes with the moving process). I had to agree to such ridiculous price since that was the last day to move and I had already paid a deposit fee for this company. The movers treated my furniture with no care what so ever. I had to monitor and tell them to please be careful. They left to the destination where the furniture was to arrive at in which they were 3 and half hours late!! THEN THEY DECIDED TO CHARGE ME FOR THOSE 3 and half hours. I called the company to ask them about the situation, they were rude and disregarded anything I had to say. I traveled at the same time to get to destination as movers and only took me 45 minutes. They came 3 and half hours late because its a scam. They had shirts changed and McDonald cups with them.. I told them to be honest next time. My estimate was 450. And final price was 990$. Which was only dinning table, living room and one bed. Total thieves.. Please stay away!

Service cost: $990

All in one moving started out with great customer service. But once they had my furniture and belongings I realized I should have rented a haul and done this myself. The delivery was scheduled for Friday Saturday OR Sunday in Miami. They called me on Wednesday night and told me it was being delivered tomorrow. I was 4 hours away in Orlando on a work night. When I called the office they told me to work it out with the driver. I asked if the driver even knew that we needed a shuttle and I was assured that, yes, everything was taken care of. I called the (outsourced) driver and he had no clue we needed a shuttle since our new apt did not have room for an 18 wheeler. The driver asked me (while I was still in Orlando) if I could rent a Uhaul myself!! When I said absolutely not- as that was what I was paying you 2k for- he finally decided to coordinate it himself. The delivery was 3 hours late and they did not reassemble any of my furniture which wAs included in my contract. NOTHING. I came home to a dining room table, tv stand, and bed in a thousand pieces. They said there was nothing they could do to reimburse any of the 2,200 I had spent. All in one moving is not worth a penny of your money.

Service cost: $2200

I have actually never written a review online before, but I had such a good experience with All in One yesterday that I had to.  I was moving apartments - actually combining two apartments into one, and I couldn't have been happier.  Hector was the crew head of the three man team, and they arrived EXACTLY at the first minute of the arrival window that I was given.  The crew was speedy, profession, and incredibly respectful.  Everything arrived in perfect condition, and the guys were very careful about not only my stuff, but the walls and other common areas that they were passing through to get into my apartment.  I would absolutely recommend them to anyone needing to do a local move.  Their quote was right in the middle of the ranges that I got - low enough to be what I was hoping for, but higher than one that was so low as to sound sketchy.  Worth every penny.

Service cost: $832