All In One Moving and Storage

The price went from 8,000 to 15,000 after the van was mostly loaded. When signing paperwork, I noticed that the delivery company title wasn't AIO, nor did their DOT #s match. A short-tempered worker at the other end of the phone could not duly account for the discrepancies, but assured me "All in One" would deliver. After writing all over the paperwork that "All in One" was the only company authorized to deliver, a company named, "ACIRFA" delivered. ACIRFA showed up in an unmarked truck, 7 1/2 hours later than they had scheduled themselves on the day of delivery. The delivery foreman seemed angry or torqued up on substances and refused to take furniture up the two steps inside. His assistant seemed fearful, hurried needlessly and ended up dumping 5 bins over the ramp's edge. There were lots of broken glass and valuables. We begged ACIRFA to bring in one thing, which was a mistake. The foreman violently slammed our hutch into the wall and floor, causing damage to all three, and knocked the hutch so badly out of alignment that the door won't open. All in One's "Insurance Co." refused to pay for the repairs, even for receipts that were submitted. This pathetic company won't take responsibility for anything.

Move size: 2 Bedroom Home Service cost: $15000

All in One Moving and Storage lost $2443.86 worth of our household belongings on a move from SUnnyside, Quuens NY to Grand Forks, ND. Bulleted list of complaints:
- My salesman, Alan, told me that they were a door-to-door, A-to-Z moving service and that they did not subcontract. That was a lie. They contracted out my move.

- Alan gave me a specific date they would arrive. The small print actually gives them a 7-14 day window of the requested date. It turns out this is standard in the industry, but Alan verbally guaranteed me a date. That was a lie.

- Somewhere between taking my belongings from NY and contracting my belongings to another company, they lost:
*Custom designed Queen Mattress & Box spring with an $80 waterproof cover.
*Yamaha P-80 Electrong Piano (Touring), Road case and custom-built stand, with several accessories.
*Two, 4-ft tables
*Chair
*Rubbermaid folding step ladder
*Wooden Corner Desk
*Other random items
*All items lost total $2443.86 in value.

- The driver of the arriving moving truck, Salamon Ben Amor, invited me onto the movign truck to see if I could spot our bed and piano. When I got on, I found pearls, other jewelry of my deceased mother, and books of ours outside of the boxes on the ground of the moving truck. I also saw cigarette butts on the ground of the moving truck.

- The contracted movers unloaded other people's belongings into our home in ND. When I told him they did not belong to us, he shrugged his shoulders and asked if I wished to keep them. I told him of course I didn't. This is a pretty big hint as to what may have happened to our belongings.

-Alan promised me my quote included assembly of my furniture at the destination. That did not happen. That was a lie.
- Several of the boxes that did make it to our destination in ND were completely trashed, and not handled with care.

-I was repeatedly brushed off by customer service.

I went through all legal options available to me per the contract and jumped through their hoops with MovingClaims.net (who handles all of their "customer service"). In the end, I was offered around $300, which was the total of the $0.60/lb coverage int he contract. I've consulted with 4 different attorneys on this matter, and all of them say it is not worth the time and money that would go into this matter in small claims court. Every one of them suggested my best route is to post what happened in reviews on websites where ALL IN ONE MOVING & STORAGE, INC. solicit. So here I am. My only recourse.

It's worth noting that Owen, the manager of ALL IN ONE MOVING & STORAGE, INC. admitted fault to all of this to me on the phone, and to his insurance company (who I spoke with). AIO does not deny any of these claims. They just deny that they should have to pay to replace my lost items because of the coverage I chose when signing my contract. Unfortunately, under the law, they are correct. Morally speaking, and in terms of a business model, they are dead wrong.

Bottom line: DO NOT USE ALL IN ONE MOVING & STORAGE, INC. They don't care about your belongings, and they will not help you resolve any issues they caused.

Service cost: $4025

I have used All In One Moving twice. First time: 2 hours late, charges for stairs and being a new customer weren't included in the over the phone quote. The second time: dropped my piano 3 times dinging up a hard wood floor and breaking a wheel. We had them move 2 nightstands that weren't included in the original quote. They put them on the truck without questioning and when they arrived they charged $50 extra for about 5 minutes worth of work. When I questioned the charge the supervisor was very rude and said because I wouldn't settle for the damages to the piano right then and there they were charging for the night stands. I said I would pay the charge but was going to write reviews on the internet and call the Better Business Bureau. The supervisor then became very argumentative and threatening saying he was going to write information about me on the internet and that I wasn't being a good customer. I thought the business was supposed to be good to the customers. I will never use them again.

Service cost: $240

This was the most amazing moving experience ever. I called them for a very short notice same day move and they were able to accommodate me at a reasonable price of $300. The service was better than excellent. The representative Jay arranged my move efficiently and he was so personable. The Forman Sal and his crew were so fast and proffesional it was amazing to watch. I am looking forward to moving again just to use them again. I will recommend them to everyone I know!

Service cost: $300

This is my second time moving with this company and they have been great each time. They arrive on time, the movers are professional and courteous and hard working. The saleman really tried to work with is to get us a good quote. They were able to complete the move in the alloted quoted time from door to door. Only one vase was broken in the process, but this was not packed by them. I did think they could have been a little more gently with the packages labeled "fragile". Also in order to finish on time we did have to help transfer items throughout the house. I would use them again and I definitely would not do a big move without a moving company.

Service cost: $606

The team--James, Igor and Eric were professional and courteous.  They arrived within the designated time. They were efficient in packing and loading my furniture which included several anique pieces. They were equally efficient and careful in unloading and unwrapping my furniture. They took time to familiarize themselves with the layout of the new house so that the unloading and placement of the house was efficient and. The cost of the move was reasonable and was as quoted. I recommend All  In One Movers.

Service cost: $800

They were so nice to me from the moment I started my quote. The move was twice as much as we thought it would be and we even measured everything out. They told us to have all picture frames packed but didn't tell us how. It ended up adding on a lot of money and space for them to re-pack them.
I didn't have an address so I told them I would call, Jay said give me two weeks notice. He said that multiple times.
I called the day we signed our contract. I even called to double check two days later. Nine days after that I called to check in, they gave me some run-around with no answer. 
I finally got ahold of customer service and found out that my order was put in the day I called to check in. Well, it's been two weeks since then and our stuff is still in their wharehouse. 
I will never trust a mover again and would not recommend AIO to anyone.

Service cost: $2400

I contacted Jay at All in One Moving for an estimate for my apprxoimately 1200 mile move from New Jersey to Louisiana. I was intially impressed with his knowledge and experience in the moving business.  All in One's BBB membership as well as their "A" rating also helped.  I felt confident in them to handle my move and I was told that I would be kept informed during the process.   Moving day, the three members of the crew- Salvador, Angel, and James were fantastic.  They were professional and got the job done efficiently.  Sal communicated with me through the entire process that day.  I couldn't be happier with these guys.  They were the best and I would recommend them to anyone without reservation.   Once my belongings headed off on the moving truck, that's where the professionalism ended.  I wasn't kept informed either by phone or by e-mail of when my things would arrive at my new home.  I did receive a call from the shipping manager who reminded me of my balance owed (which I had discussed with Sal prior to him and his team leaving).  I was given an estimated arrival of Wednesday, Thursday or Friday.  When I hadn't received any further information about my delivery, I e-mailed Jay, who told me it would be delivered on Sunday (which was Mother's Day).  This, of course, completely ruined my previously scheduled holiday plans.  Then, two days later I received a call from the driver who told me my delivery would be on Saturday instead of Sunday.  Frustrated, I sent an e-mail to Jay about this.  Eleven days later, I still haven't gotten response.  The delivery crew (two guys this time) and a tractor trailer full of my belongings could barely handle my delivery.  In fact, if I had not moved approximately 80 boxes myself, my delivery would have taken all day instead of all morning. I literally could not understand a word the driver spoke, so this made communication extremely difficult.  A few glass items were broken, but nothing irreplaceable.  The one item that sustained major damage was one of my bookcases that the crew had wrapped in a moving blanket.  The back side of it was completely destroyed, having been "ripped" apart in the middle during transport.  If this how an "A" rated moving company operates, I would hate to work with one without this rating.  All in One Moving's tag line is "Exceeding Your Expectations." All in One Moving didn't even come close to meeting mine.  .

Service cost: $4900

This move was pretty good.  James and his crew were excellent, worked hard and got the job done.  It rained, yet all items were dry.  They did show up a bit later than I anticipated (scheduled at 8am and arrived at 10:45am) which put the drive from one home to the next during rush hour and it extended the move at least an hour.  There was one piece I was disappointed with, had nothing to do with the crew, was the price of packing material.  When I described the amount I needed to move, I was told about $300 for packing material, turned out to be $1000.  A bit more than anticipated.  It wasn't like the crew was wasteful, they weren't, they were excellent, it was just more than estimated. During the unload, while loading stuff into my garage, one of the guys dropped a wooded chair.  Unbeknownst to me, it broke when it hit the ground.  I found it the next day.  Other than that, the move was very good. A big thank you to James, Igor, Justin and Miguel.  They were professional and did a good job.  I highly recommend James and his crew.      .

Service cost: $2893

I found All In One in Saddle Brook, NJ by chance while surfing the internet. The move went perfectly.  Pat, the foreman, was awesome and extremely concientious.  His assistants, as well. When Pat saw that they would have to navigate quite a slippery slope to bring stuff into my walk-out basement, as it was rainy and there a considerable incline, he just went with the flow. I would recommend AIO, as I've heard horror stories and they were professional and provided excellent service.

Service cost: $800

Very accomidating!! The crew was very helpful, funny & very polite. They explained everything very clearly and precise. The time they said that they would be here was exactly what we wanted. Not only was the price as quoted, but I was quite impressed by the office, forman & drivers. I always thought moving compaines were a scam, but not this company. I will absolutely recommend them to my friends, family and will definitely use them in the future. Thank you All in One Moving. Well Done!!

Service cost: $1750

I hired All in One (AIO) Moving for our move from halfway across the country and I had a good experience with the sales guy Jay. From there, it became a disaster. They charged for moving pads which were supposed to be included, arrived 3 hours late, original quote did not include tolls, so the total was was different than original quote, then the large men pressured us to give them 25% tip "or else". Then he made me fill out a customer satisfaction survey and what to write as he stood over me, I couldn't be honest on it! During delivery I had pre-paid for an extra flight of stairs $75 (one flight free) and when they showed up they said $150 extra for stairs and the first flight free included the 2 stairs going into the home. Said they would not open or unload the truck until we paid. I paid then called the manager Warren or Owen (heavy accent) and he said he'd send me a check, which I have NOT received. It's been 2 weeks. Finally, we were missing a box which happened to have about $400 worth of change. I guess we shouldn't have packed it, but we were running out of time. But still, these guys are crooks and I'd like everyone to be warned.

Service cost: $1335

Needed quick availability (2 days only before move scheduled). Profession sales contact, Jay, ver accommodating, made hours work and able to quote almost exact as move took.

Lead mover, James, exceptional as well as team. Moved quickly, helped pack pictures/ good furniture so no damages. In addition to moving, removed sofas/ other pieces that needed to go out for disposal. Complemented his team, introduced to all and accommodating.

Unpacked rapidly and on time.

Service cost: $835

When the guys showed up at my residence, I was greeted by the three men scheduled to move me with absolute respect, friendliness and professionalism. James and his men, Igor and Miguel were quick to begin, wrap furniture, lift and move, one two three! Snap! in and out they didn't stop for a minute. They were very friendly but all business. James sat with me and we reviewed our moving agreement and I found him to be very helpful in explaining the agreement terms with me.  I was relaxed and felt very confident about conducting 'business' with him and All in One Moving. He made me feel as though I can trust him and the company.  Along the way, we ran into a neighbor and I forwarded the company brochure to her. She witnessed the move by the guys and would definately consider using them for anticipated move. I was amazed at what I witnessed today and would definately use the guys again..I move quite frequently, and I would all upon All In One Moving for sure.  No weight of furniture can alter the fine performance of these men! I was truly impressed! God bless! His crew are the best! James, Igor and Miguel!  Thanks All in One and thanks to Adam for being the great salesperson he is!

Service cost: $538

James led an exremely professional, courteous, and efficent staff. James, Igor, Danielo, went out of their way to make sure not only my wife but my whole child as well were comfortable with them. I have to move again in three months and will absolutely be requesting this crew for that. These gentleman were exactly that, and made this move a pleasure. We will be calling again and recoending all three to all our friends. A special thank you to James who took such care of everything it seemed like it was his personal move. You truly can't ask for anything more than that.

Service cost: $498

I just moved a two bedroom apartment from Nevada to new jersey. I was told the move would take approximately 7-14 days. The problem is not who I contracted with (all in one), although when problems arose, they turned there back, completely, on the entire situation. They broke out their deals, as do most moving companies, unless you move enough to fill an entire truck, or move locally.  It was obvious, they found the "Lowest" bidder, which I had not done when finding them. The person who picked up, named Yoval, from daystar moving in las vegas, misled me from day one. You sign a million papers, and it gives them the ability, to screw your brains out.  Read what you are signing, with these type of people.  The shipment took 24 days to arrive, literally, every box was crushed, a mattress disappeared, and the other mattress I shipped (which I bought 8 months earlier, for $1000), had been wrapped when taken from me, and arrived, dirty and unwrapped. To add insult to injusy, it was soaking wet. I mean soaking! That is very strange, as it hasn't rained in las vegas for months.  All the furniture had something wrong, including a leg of one of the dressers I shipped, was knocked completely off, and might not be able to be repaired.  Even my stainless steel kitchen garbage can ($149). Looked like it had been beaten with a sledgehammer, on all sides. Absolutely no remorse, from anyone involved. When I called daystar/Yoval, in front of his driver, he bluntly stated, seemingly bothered by my call. "File an insurance claim"! If you see this company coming to get your stuff, lock your door! Just be very careful, not only who you initially contract through, but also, find out, in advance, who they subcontract with, and really check them out, thoroughly. They are the one's actually moving your belongings. When you are handed a hundred papers to sign. Read them! Good luck! I have photos of everything, which I will gladly forward.

Service cost: $3300

I would give this company 0 stars. First of all, they are liars, they contract the work out to someone else.

PLEASE keep searching for a new company. They will quote you low and you will be in a time crunch but I promise the loss of 1 hour will save you a lot of money, and a ton of stress.
This company has been nothing but a hassle to me since they picked up our belongings.
After quoting me at $1,100 I ended up paying over $1,500. The money was nowhere near as big of a problem as the stress this company caused.
I moved out of state and needed my belongings in VA (from NY) on the 10th, when I would sign my lease and pick up the keys. Guess when these guys decided to deliver, after I SPECIFICALLY ASKED to have my things be brought on the 10th-- the 9th! They call me on the 8th at 3:00 PM telling me this. The dispatcher and the office are different so I call the office to see what can be done since I am in NY. Michael, or Mike as he later referred to himself, WAS RUDE, AND POMPOUS, . So I have to throw all of the rest of my things into a car, pack up my dogs, and run to VA. (Which we were charged an early move in fee and had no hot water or anything because of the early move in.) When we get there we get a call-- truck broke down, they won't be delivering until the next day at 9:00 AM. So then after rushing and driving on no sleep, I get to sleep on the floor of my new apartment.
9:15 AM rolls around, another call.. their truck driver was declined entry to the Chesapeake Bay Bridge because his truck is too big.. really? You guys didn't map this out? You didn't know your trucks were too large? Seriously? So then I replay my day, he says he'll be here at 4. What happens at 4? he says he'll be there at 6. Luckily at 6 he really did come, but before even considering taking my belongings off of the truck, he tells me I owe him stair fees, which I was originally quoted for and had paid, so I call.. what do I get? I rude woman on the phone who won't help me. Okay, well now you're holding my items hostage so there's another $150. When the man was assembling my bed he made sure to tell me it was not his job-- weird because on your website it says it is and your representatives made sure to tell me assembly and disassembly were included so..

Please, just stay away from this company and their headache.

Service cost: $1500

This company is the absolute worst. Jay, the in-take rep will listen and talk to you like a kind old Uncle, then under-sell you by half to get your business and provide a false sense of security. We moved twice with them within a span of 4 months. The first move, other than costing twice as much as the estimate, went fairly smoothly, but the second move 3 months later was a disaster. The quote the second time should have been more realistic - I can only assume they do nothing in good faith. 3/4 of the stuff we moved the first time was still packed in boxes or disassembled. The entire move should have cost less and taken less time. The three-man crew didn't have to take anything apart other than a dining table and a desk. They three guys were disorganized and unprepared. They brought a truck with a broken lift-gate so everything took longer and was hoisted on and off the truck causing scrapes and chips and tears. They had fewer things to move as my wife and I took a 17 foot truck load of boxes and odds and ends over to the new house ourselves, yet they claim everything couldn't fit on their truck and needed two trips. The first move took 6 hours and this one took nearly 11. They LOST my daughter's saxophone (which we didn't realize for two weeks), and we had to rent her a new one. They damaged furniture and scraped up a newly panted wall along the stairs. They refused to follow my wife on the 10 mile drive to the new house and took 45 minutes (we think they went off to get something to eat). By the time they got the last thing into the new house, they refused to reassemble the modular desk because it was now after 7:30pm and the lead mover said he, "didn't have another hour to waste" putting the desk back together. There was no time to review everything for damage or if it was lost before they took off. It ended up costing almost twice the estimate (again). I filed a claim with photos and exhibits with their 3rd party claim company and all they offered me in compensation for this clusterf**k of a colossal waste of time and money was a paltry $72. NEVER USE THESE PEOPLE. THEY ARE DISHONEST AND CHEATS!!

Move size: 3 Bedroom Home Service cost: $2200

We had the worst experience with this company. Their estimate was totally off and we ended up paying thousands extra. The delivery to our destination in Florida was scheduled but arrived days later. Had argument with movers when they finally got there, they were mostly young guys, some kids, with attitudes. Many items were damaged and missing and we received practically nothing back because we failed to take the premium insurance. Be careful and shop around BEFORE you settle with this company.

Move size: 4 Bedroom Home Service cost: $14000

STAY AWAY PLEASE. Save yourselves the money and the headache.  They will give you an amazingly low estimate (too good to be true? IT IS) They are not professional and came late.  Then wandered off while en route to new apartment for two hours meanwhile the way is only 25 minutes away (with traffic 45 minutes ,,) When they arrived they decide to charge me those two extra hours plus additional fees that were never mentioned to me (fee for tape!!) I am disturbed by such business.  When I spoke to the "boss" at the company he was just as rude and unprofessional.  I tried to explain my complaints but his only reply was are you going to pay or not, it is not your choice.   What a disgrace.. they take advantage of people who are in the moving process..do not use these people. MY FINAL PRICE WAS DOUBLE THE ESTIMATE! BEWARE PLEASE. .

Service cost: $1200