All In One Moving and Storage

The price went from 8,000 to 15,000 after the van was mostly loaded. When signing paperwork, I noticed that the delivery company title wasn't AIO, nor did their DOT #s match. A short-tempered worker at the other end of the phone could not duly account for the discrepancies, but assured me "All in One" would deliver. After writing all over the paperwork that "All in One" was the only company authorized to deliver, a company named, "ACIRFA" delivered. ACIRFA showed up in an unmarked truck, 7 1/2 hours later than they had scheduled themselves on the day of delivery. The delivery foreman seemed angry or torqued up on substances and refused to take furniture up the two steps inside. His assistant seemed fearful, hurried needlessly and ended up dumping 5 bins over the ramp's edge. There were lots of broken glass and valuables. We begged ACIRFA to bring in one thing, which was a mistake. The foreman violently slammed our hutch into the wall and floor, causing damage to all three, and knocked the hutch so badly out of alignment that the door won't open. All in One's "Insurance Co." refused to pay for the repairs, even for receipts that were submitted. This pathetic company won't take responsibility for anything.

Move size: 2 Bedroom Home Service cost: $15000

All in One Moving and Storage lost $2443.86 worth of our household belongings on a move from SUnnyside, Quuens NY to Grand Forks, ND. Bulleted list of complaints:
- My salesman, Alan, told me that they were a door-to-door, A-to-Z moving service and that they did not subcontract. That was a lie. They contracted out my move.

- Alan gave me a specific date they would arrive. The small print actually gives them a 7-14 day window of the requested date. It turns out this is standard in the industry, but Alan verbally guaranteed me a date. That was a lie.

- Somewhere between taking my belongings from NY and contracting my belongings to another company, they lost:
*Custom designed Queen Mattress & Box spring with an $80 waterproof cover.
*Yamaha P-80 Electrong Piano (Touring), Road case and custom-built stand, with several accessories.
*Two, 4-ft tables
*Chair
*Rubbermaid folding step ladder
*Wooden Corner Desk
*Other random items
*All items lost total $2443.86 in value.

- The driver of the arriving moving truck, Salamon Ben Amor, invited me onto the movign truck to see if I could spot our bed and piano. When I got on, I found pearls, other jewelry of my deceased mother, and books of ours outside of the boxes on the ground of the moving truck. I also saw cigarette butts on the ground of the moving truck.

- The contracted movers unloaded other people's belongings into our home in ND. When I told him they did not belong to us, he shrugged his shoulders and asked if I wished to keep them. I told him of course I didn't. This is a pretty big hint as to what may have happened to our belongings.

-Alan promised me my quote included assembly of my furniture at the destination. That did not happen. That was a lie.
- Several of the boxes that did make it to our destination in ND were completely trashed, and not handled with care.

-I was repeatedly brushed off by customer service.

I went through all legal options available to me per the contract and jumped through their hoops with MovingClaims.net (who handles all of their "customer service"). In the end, I was offered around $300, which was the total of the $0.60/lb coverage int he contract. I've consulted with 4 different attorneys on this matter, and all of them say it is not worth the time and money that would go into this matter in small claims court. Every one of them suggested my best route is to post what happened in reviews on websites where ALL IN ONE MOVING & STORAGE, INC. solicit. So here I am. My only recourse.

It's worth noting that Owen, the manager of ALL IN ONE MOVING & STORAGE, INC. admitted fault to all of this to me on the phone, and to his insurance company (who I spoke with). AIO does not deny any of these claims. They just deny that they should have to pay to replace my lost items because of the coverage I chose when signing my contract. Unfortunately, under the law, they are correct. Morally speaking, and in terms of a business model, they are dead wrong.

Bottom line: DO NOT USE ALL IN ONE MOVING & STORAGE, INC. They don't care about your belongings, and they will not help you resolve any issues they caused.

Service cost: $4025

I have used All In One Moving twice. First time: 2 hours late, charges for stairs and being a new customer weren't included in the over the phone quote. The second time: dropped my piano 3 times dinging up a hard wood floor and breaking a wheel. We had them move 2 nightstands that weren't included in the original quote. They put them on the truck without questioning and when they arrived they charged $50 extra for about 5 minutes worth of work. When I questioned the charge the supervisor was very rude and said because I wouldn't settle for the damages to the piano right then and there they were charging for the night stands. I said I would pay the charge but was going to write reviews on the internet and call the Better Business Bureau. The supervisor then became very argumentative and threatening saying he was going to write information about me on the internet and that I wasn't being a good customer. I thought the business was supposed to be good to the customers. I will never use them again.

Service cost: $240

This was the most amazing moving experience ever. I called them for a very short notice same day move and they were able to accommodate me at a reasonable price of $300. The service was better than excellent. The representative Jay arranged my move efficiently and he was so personable. The Forman Sal and his crew were so fast and proffesional it was amazing to watch. I am looking forward to moving again just to use them again. I will recommend them to everyone I know!

Service cost: $300

This is my second time moving with this company and they have been great each time. They arrive on time, the movers are professional and courteous and hard working. The saleman really tried to work with is to get us a good quote. They were able to complete the move in the alloted quoted time from door to door. Only one vase was broken in the process, but this was not packed by them. I did think they could have been a little more gently with the packages labeled "fragile". Also in order to finish on time we did have to help transfer items throughout the house. I would use them again and I definitely would not do a big move without a moving company.

Service cost: $606

The team--James, Igor and Eric were professional and courteous.  They arrived within the designated time. They were efficient in packing and loading my furniture which included several anique pieces. They were equally efficient and careful in unloading and unwrapping my furniture. They took time to familiarize themselves with the layout of the new house so that the unloading and placement of the house was efficient and. The cost of the move was reasonable and was as quoted. I recommend All  In One Movers.

Service cost: $800

They were so nice to me from the moment I started my quote. The move was twice as much as we thought it would be and we even measured everything out. They told us to have all picture frames packed but didn't tell us how. It ended up adding on a lot of money and space for them to re-pack them.
I didn't have an address so I told them I would call, Jay said give me two weeks notice. He said that multiple times.
I called the day we signed our contract. I even called to double check two days later. Nine days after that I called to check in, they gave me some run-around with no answer. 
I finally got ahold of customer service and found out that my order was put in the day I called to check in. Well, it's been two weeks since then and our stuff is still in their wharehouse. 
I will never trust a mover again and would not recommend AIO to anyone.

Service cost: $2400

I contacted Jay at All in One Moving for an estimate for my apprxoimately 1200 mile move from New Jersey to Louisiana. I was intially impressed with his knowledge and experience in the moving business.  All in One's BBB membership as well as their "A" rating also helped.  I felt confident in them to handle my move and I was told that I would be kept informed during the process.   Moving day, the three members of the crew- Salvador, Angel, and James were fantastic.  They were professional and got the job done efficiently.  Sal communicated with me through the entire process that day.  I couldn't be happier with these guys.  They were the best and I would recommend them to anyone without reservation.   Once my belongings headed off on the moving truck, that's where the professionalism ended.  I wasn't kept informed either by phone or by e-mail of when my things would arrive at my new home.  I did receive a call from the shipping manager who reminded me of my balance owed (which I had discussed with Sal prior to him and his team leaving).  I was given an estimated arrival of Wednesday, Thursday or Friday.  When I hadn't received any further information about my delivery, I e-mailed Jay, who told me it would be delivered on Sunday (which was Mother's Day).  This, of course, completely ruined my previously scheduled holiday plans.  Then, two days later I received a call from the driver who told me my delivery would be on Saturday instead of Sunday.  Frustrated, I sent an e-mail to Jay about this.  Eleven days later, I still haven't gotten response.  The delivery crew (two guys this time) and a tractor trailer full of my belongings could barely handle my delivery.  In fact, if I had not moved approximately 80 boxes myself, my delivery would have taken all day instead of all morning. I literally could not understand a word the driver spoke, so this made communication extremely difficult.  A few glass items were broken, but nothing irreplaceable.  The one item that sustained major damage was one of my bookcases that the crew had wrapped in a moving blanket.  The back side of it was completely destroyed, having been "ripped" apart in the middle during transport.  If this how an "A" rated moving company operates, I would hate to work with one without this rating.  All in One Moving's tag line is "Exceeding Your Expectations." All in One Moving didn't even come close to meeting mine.  .

Service cost: $4900