Great American Van Lines

While Jason and David were very nice, the drivers were arrogant and pushy! Some of my items were broken, dirty and lost! The workers were hard workers but in both cases, the drivers were fighting with the loaders! the price was $1200 more than the quote! I had a very bad experience and would not recommend to anyone! The entire driver loader team was very unprofessional! The driver told me that I was wrong that there were several boxes short! I made notes of every box and item that was unloaded.

Service cost: $3500

We used Great American Van Lines for our family's move from MA to Ohio this January and everything went so smoothly. The professional staff had all of our furniture wrapped and packed up so well. We were treated with such warm hospitality and the customer service wad truly one of a kind. They arrived on time as planned and were really a pleasure to deal with. We highly recommend this company for everyone who wants a professional crew and reliable people to help with their move. I rate them absolutely AWESOME!

Service cost: $2800

DO NOT USE THIS COMPANY!  THEY ARE THIEVES. It was the worst moving experience I have ever had. They arrived 3 hours late and never even called to tell me they would be late. The supervisor offered no apology or explanation.  They had a truck that was NOT big enough to fit the items in my storage unit which was included in their quote. Now I have to move my belongings that are in storage.  THEY STOLE MANY ITEMS:  a bag of prescription medicines, several blankets, a cable box,  a portable phone, a wool rug, bathroom shelf, some articles of clothing. The salesman was real nice when he was trying to get my business, but when I called about the horrendous service, he couldn't care less.  Furthermore, even the supervisor could hardly speak English and I had a very difficult time communicating with them.  DO NOT USE THIS COMPANY EVEN THOUGH THEY OFFER THE LOWEST PRICE. And I don't believe for one minute that all of the positive reviews are valid.

Service cost: $2650

This moving company was a night mare. The deceived me and overcharge me. The refused to unload my furniture until I signed and give them my credit card. Of course before I signed there were not total amount. Once they finished 9 hrs later, I was charged an additional 3 hrs. so call for "wash the truck, clean and wash the moving blankets." They sent 3 men (1 was a woman, that could not really do much moving). I had to hire 3 men at the end of the moving, because the complex I moved to had a time limit. During this time, the driver stood in the truck for the last two hours. I will never recommend this company to anyone. They don't answer their phones when you call for explanation. I have heard of these types of scams on TV, internet .. etc. trusted a friend for referral and no one wants to be accountable to this. Cause wall damages and some furniture was damaged. Again, had to spent money to fix the walls.

Move size: 2 Bedroom Home Service cost: $1382

I got a call on the day of my move (Sat) from Nathan stating that their truck has to be repaired in another state (NJ?) and therefore couldn't get to RI on the day the move was scheduled for.  He promised me that the repairs would be complete the following morning and that the truck/movers would be there by 9am on Sunday.  Fast forward to Sun 9am, no truck, no phone call.  9:20, same thing.  So I call Nathan's #, get the run around by the people who answer the phone.  Finally get a call back from someone else saying that there was no way they could move me on Sunday and that I should find another mover! I asked him if he could at least send a mover with a UHAUL truck and he said there were no UHAUL trucks available in the state!!  I almost had a heart attack because I literally had to be out of the apt by 9am on Sunday as the new tenant was moving in that morning.  To make a long story short, Great American Van Lines never came!!  I had to have my parents (who are in their 60s) help me move all my stuff onto the sidewalk.. then I ended up renting a UHAUL for >$100, and abandon quite a few items on the street (with neighbor's help) as we simply did not have the manpower to unload it once we got to the new apt.  Adam, the customer service guy who had been so reassuring and nice prior to moving day, never had the decency to return my phone call when this fiasco happened!
I moved into my new apt by 10pm on Sunday and woke up at 5am the next morning to start my new job. 
Thanks Adam and Nathan from Great American Van Lines for deceiving your customers! .

Service cost: $700

The absolute WORST moving company on the planet! They "lost" 15 boxes, my night stand, OPENED 10 boxes (they arrived with NO TAPE on them), boxes that arrived looked like they had been thrown down flights of stairs, invaluable items broken - family heirlooms, etc., conveniently left our 2 flat screen tv's in NJ and had every excuse in the book as to why they were taking so long, including their truck "broke down" multiple times, making our cross country move 32 days! They rarely contacted me - I had to call everytime they were late to see what was going on! They have NOT responded to my inquiries regarding reimbursement, or locating our lost items. Even our vaccuum (which we had replaced the bag with a brand new one prior to shipment), arrived FULL of someone else's dirt and a grey rug wrapped around the belt that was unable to be salvaged. If you've worked hard for your belongings and care about what happens to them - I advise you STAY AWAY from them! They are thieves!

Service cost: $6000

Never have been so stressed!! This was the worse moving company I have ever used. Initially they rush you and tell you they can pick up your stuff tomorrow if needed.  Once they pick it up the "fixed price quote" they provide you in the beginning changes.They said I didn't describe the boxes right and then they say the distance they need to walk was too much so they added more than 300 dollars to the initial quote and tell you if you don't want to go with them u can call some other moving company and threaten you and tell you  it's your stuff if you want it taken care of. Then the truck driver calls me before he gets on the road and says he will charge me more depending on where he needs to park.  I told them my apartment complex cannot take a 18 wheeler and they bring a 20 wheeler and said it's not their fault no one told them. Communication within the company is horrible. You talk to Nathan one day or David the next and someone else the next day and they give you all different information. Only one person came to drop off the stuff and I had a lot of stuff so it took about four hrs for him to do it.  The driver was Surgay and when he arrived he took the money for the move right at the beginning and refused to move anything without it and then after giving him the cash asked for more cash for the distance. Overall I want to report them to the BBB I've never felt so cheated with a move.  Please don't use them.  Don't want anyone else to go through what I did.

Service cost: $1500

Intially selected Great American due to good reviews on this site. I was VERY WRONG! Salesman promised that the truck would be weighed empty. The driver had no idea that he was supposed to do that. Got an estimate for 2200lbs. When driver arrived they said I had 500 cubic feet and would be charged according to cubic feet and not weight. Spent 45 minutes contacting main office. When manager finally called he offered a "flat rate" instead. He tried very had to convince me that it was a good deal and kept saying "trust me". To top it all off, the driver tried to collect Turnpike tolls from me. Needless to say I cancelled everything and asked for my deposit back. Bottom line is do not trust what the salesman tells or promises you.

Service cost: $2000

I booked The Great American VAn Lines movers 3 weeks in advance. They were supposed to come in on Aug4th and we were moving 2 miles from our original place to a house. The company sends in 2 guys and a driver. The guy comes in takes a look and says I can't take this. It will take me more time and walks out of the house. I call the company and no one picks up the phone. The company told me the guys will pick up everything and if it takes more time you pay per additional hour, $90/hr which I was ok with.   The guy doesn't know to talk in English except in bits and pieces. Then he says you have to pay everything in cash, whereas the company told me I can pay with my credit card. When I mention this, he says, in that case you pay me $55 in toll otherwise I wont take anything. I tell him ok go ahead because I am supposed to move out of the Apt that day. I call up my husband and talk to him on the cell about this new situation and he hears me and says I don't want to pack , I am leaving and he leaves.   I have moved 6 times in 10 years and never had a problem with any movers. The trouble we had to go through because we hadn't faced a scenario where a mover comes in and leaves.    Finally in the evening we booked a U-haul and moved the stuff in 3 hours between me and my husband and 3 trips because we had a smaller truck . It still didn't take us more than 3 hours. A moving company which does this day in and day out works so unprofessionally and causes havoc. I do not recommend this company to anyone. The company reps are very nice but don't be fooled since they wont be there to answer your phone calls. You are better off by yourself than have such movers.   I am giving this review so no one else has to go through so much trouble on their moving day.       Great American Van Lines  24 Halladay St  Jersey City NJ 07304      .

Service cost: $350

I had the misfortune of working with these guys and I will suggest everyone to stay from them. They were friendly unto the point they got the advance for my move. After that they became almost hostile. The three guys who did my move were very unfriendly and were cribbing about everything. They refused to move my couch saying it does not fit through the door and left it in the garage. They broke lots of my furniture as well and I suspect they swindled a few small items that we never found. When I raised it with their adjustor, CSI for claims I got a message that business (Great American Van Lines) will handle my claims directly. They never did. I raised it with them multiple times but in vain. I raised it with Better Business Bureau (complaint# 14657706) to which they responded saying they sent me a check for my damages that I never received. They never even told me the check amount. Obviously, they lied. All these conversations are on BBB.org. And upon following up on BBB they refused to answer anything. I should have checked them up on BBB before hiring them. They possibly have the worst BBB score of D-

Move size: 3 Bedroom Home Service cost: $2400

Scam - do not trust or use

Avoid at all costs. The quote I was given to move from NY to CA was $3040 and by the end I paid over $4200. The owner Oren is the worst type of person on the planet. He does not care at all about your experience or how your furniture is handled or how it arrives. At every point among the way he somehow increased the cost of what was written in the contract. First it was that there was no way the quoted cost was going to cover everything I had which is crazy because I ga e them every dimension of every piece they were picking up… they listed my large patio chairs as folding chairs to show me a lower quote number knowing that they’d lock me in and tell me it was more expensive at pick up once I already gave my deposit. I probably had 10 phone calls with Oren who is so disrespectful it boggles my mind. He would talk over me and say “listen, listen” and wow nothing pushed my buttons more. Probably doesn’t respect any of the women in his life. Anyway my furniture arrived eventually, then the movers threatened to drive away with all of my furniture after I told them I wasn’t paying them until they unloaded the furniture. They also tried to add in ANOTHER $200 for a “long carry”. I had to stand in front of the moving truck and cal the cops who spoke to Oren and told them legally that our house did not qualify for the additional “long carry” charge after Oren said it was anything over 75ft. The back of the truck to our door was under 50ft. I paid the movers to start moving my furniture and they ditched all of it outside my house. Didn’t even brining it inside or so any of the unwrapping. They took their few moving blanket and “went for a lunch break” and never came back. On top of this already horrendous experience, they also managed to damage every single item. They caused thousands of dollars in damage to my very nice furniture. I wish I never used them. So disheartened and dissipated. Please save yourself time, anger and regret and use a different mover.

Move size: 1 Bedroom Home Service cost: $3040

1. Did not honor the binding contract. 5 hours late and demanded $5,000 more even though there was a binding quote put together with an itemized list and pictures of all furniture 2. Delivered all of our furniture damaged. Have pictures and pictures of how furniture was thrown into delivery truck with minimal protection, tape directly on wood and piled like a junk truck. 3. Refused to respond to their own designated 3rd party insurance carrier 4. NEVER delivered king size mattress, large screen tv and several hundred pounds of weights. There is no recourse for victims of this company. I have filed a criminal complaint and named their CEO as the party responsible since they refused to respond. Be forewarned.

Move size: 4 Bedroom Home Service cost: $8000

Moving is rarely an enjoyable experience, but the crew from Great American Van Lines made it all bearable. The three movers put a lot of work into it and the customer service was great! We were completely packed and one of the movers was quick to tell us what he needed. After going through all the reviews online, I can confirm the positive things other people have to say about this company from first-hand experience. They not only worked quickly but were also very careful with our belongings. They made sure the furniture was placed where we wanted it before they left. Their sense of humor helped us through the day we had dreaded. Thanks Great American, we will recommend your services to everyone we know!

Service cost: $3868

Best Crew Great Movers   This was my first significant move as I have always lived in the town where I was born. Moves were made with the assistance of friends. I received a job offer requiring a move from NY to San Jose. They gave me one of the best quotes and Dana took the time to explain everything to me the crew from NJ: Rony and two other guys ( sorry memory failed me) were so conscientious and thorough they put me at ease. Dana told me it may take up to 14 days to deliver, but they got it to me in 9 days - delivering on a Sunday. The driver from east to west began reaching out to me by Friday. They delivered everything intact so far! I still have boxes to go through. The delivery guy went above and beyond to open a jammed door on one of my end tables well! This is a company with a lot of integrity on both coasts!! Thank you Great American Van Lines.

Service cost: $3876

Company used information that had been obtained by an in-home inspection of our goods by a reputable national brand to provide their quote, of course they could do everything they could at a 25% savings.  Many warning signs that I shoud not have used this company, please don't make the same mistake!  When they came to load our goods, they advised that they could "close out" our ticket for approx. $300 more than our quote.  I didn't because I had a quote, why would I agree to paying more?  When goods arrived in MN, they stated that the weight was significantly higher than the estimate (I have moved with my company twice before using reputable national companies and the weight was never as high as they were stating).  I made them go to a local weigh station for proof, there was NO weight gain.  Brand new UHaul boxes were totally destroyed in move, nearly every piece of furniture had scratches, were broken, etc.  Filed a claim on the pieces my husband was smart enough to mark as damaged on the inventory, they approved a $300 claim payment, it was NEVER received.  After several contacts directly to Mirit (via email and phone) and their claim company, still no claim payment.  Moving sucks, using movers like these will make it so much worse!!

Service cost: $2700

Excellent Service!


 
Great American Van Lines are by far the best Movers I have been using. Their estimates are solid and very accurate, the price is clearly explained from the beginning and there are no hidden charges! Perfect Packing services! Fast and professional team came to my place on time, after calling me one day in advance. they packed perfectly all my expensive furniture and art, and loaded quickly their truck. Their Forman was so kind to go over the contract with me before they start the move. The delivery was even faster and cleaner! No damage noticed or what so ever.

Service cost: $1900

Had a great move thanks to this crew!! I might have even say it was fun. on time and early!! Had a really strange thing happen. About to years ago my husband lost a roll of cash he had been saving for ower vacation and we thought that one of our close friends might have stolen it. So to my suprize one of the guys came to me with a roll of cash and said you guys missing something.It had been stuck between a cubby in my hubbys desk he he he : ) Wow I almost passed out becasue we really could use the extra money for the move.I couldn't believe it. Honest and pleasant Crew.Thanks again fellas.

Service cost: $2800

 
I actually had a great experience with these guys during my move from NJ to NC. Just graduated not long ago, and while I've moved a lot between apartments during school I've never hired a moving company prior to these guys. I was a bit nervous, obviously, since I've heard stories of disreputable companies.. but this team was great, showed up on time, and listened to instructions like pros.
 
 
 
Overall the cost was $3,000 – for starting at NJ and getting me to my new place in NC, I consider this to be a pretty decent price. Some of my family dropped by just in case I needed help, but we ended up having a nice visit and lunch while the movers did all the work. I'd butt in here and there just to check on things, but it turns out I really didn't need to!
 
 
 
On arrival I was nervous that there would be damage to some of my stuff, but there was none – everything was handled as well as I could've hoped! The team was focused, didn't dawdle or take too much time, but they didn't rush through either which I was actually glad of. I think if movers rush through they risk damage – but these guys made sure to handle things efficiently.
 
 
 
I'm all set up in my new place, and wouldn't have been able to do it without these guys. So thanks go to Great American Van Lines. I'd recommend them to anybody needing to move.
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Service cost: $3000

I have moved a number of times in my life and from experience it can be one of the worst days of your life. I made the mistake in the past of trying to move everything myself and I will never do that again. Thanks to Great American Van Lines my recent move was actually a pleasure. They turned up early and treated my good with care. Everything turned up at my new house in one piece and they did not damage my new house or the goods. If you want your moving experience to be a pleasureable one rather than stressed out then I can definately recommend Amercian Van Lines.

Service cost: $2800

We were really nervous that we'd arrive at our new home in California and all of our belongings would be stuck in transit, but Great American Van Lines did exactly what they said and ensured our furniture and personal belongings arrived on time.  Also, I'd like to point out that the guys were exceedingly careful to make sure the furniture was properly shielded to prevent scratching and dents, and all of the items that were packed in boxes arrived safe and sound as well.  Anyone who had ever been through a long distance move understands that it's a potentially nerve wracking experience.  I'm thrilled that we hired the best movers at Great American Van Lines.

Service cost: $4300