Great American Van Lines

I got a call on the day of my move (Sat) from Nathan stating that their truck has to be repaired in another state (NJ?) and therefore couldn't get to RI on the day the move was scheduled for.  He promised me that the repairs would be complete the following morning and that the truck/movers would be there by 9am on Sunday.  Fast forward to Sun 9am, no truck, no phone call.  9:20, same thing.  So I call Nathan's #, get the run around by the people who answer the phone.  Finally get a call back from someone else saying that there was no way they could move me on Sunday and that I should find another mover! I asked him if he could at least send a mover with a UHAUL truck and he said there were no UHAUL trucks available in the state!!  I almost had a heart attack because I literally had to be out of the apt by 9am on Sunday as the new tenant was moving in that morning.  To make a long story short, Great American Van Lines never came!!  I had to have my parents (who are in their 60s) help me move all my stuff onto the sidewalk.. then I ended up renting a UHAUL for >$100, and abandon quite a few items on the street (with neighbor's help) as we simply did not have the manpower to unload it once we got to the new apt.  Adam, the customer service guy who had been so reassuring and nice prior to moving day, never had the decency to return my phone call when this fiasco happened!
I moved into my new apt by 10pm on Sunday and woke up at 5am the next morning to start my new job. 
Thanks Adam and Nathan from Great American Van Lines for deceiving your customers! .

Service cost: $700

We used Great American Van Lines for our family's move from MA to Ohio this January and everything went so smoothly. The professional staff had all of our furniture wrapped and packed up so well. We were treated with such warm hospitality and the customer service wad truly one of a kind. They arrived on time as planned and were really a pleasure to deal with. We highly recommend this company for everyone who wants a professional crew and reliable people to help with their move. I rate them absolutely AWESOME!

Service cost: $2800

The absolute WORST moving company on the planet! They "lost" 15 boxes, my night stand, OPENED 10 boxes (they arrived with NO TAPE on them), boxes that arrived looked like they had been thrown down flights of stairs, invaluable items broken - family heirlooms, etc., conveniently left our 2 flat screen tv's in NJ and had every excuse in the book as to why they were taking so long, including their truck "broke down" multiple times, making our cross country move 32 days! They rarely contacted me - I had to call everytime they were late to see what was going on! They have NOT responded to my inquiries regarding reimbursement, or locating our lost items. Even our vaccuum (which we had replaced the bag with a brand new one prior to shipment), arrived FULL of someone else's dirt and a grey rug wrapped around the belt that was unable to be salvaged. If you've worked hard for your belongings and care about what happens to them - I advise you STAY AWAY from them! They are thieves!

Service cost: $6000

Never have been so stressed!! This was the worse moving company I have ever used. Initially they rush you and tell you they can pick up your stuff tomorrow if needed.  Once they pick it up the "fixed price quote" they provide you in the beginning changes.They said I didn't describe the boxes right and then they say the distance they need to walk was too much so they added more than 300 dollars to the initial quote and tell you if you don't want to go with them u can call some other moving company and threaten you and tell you  it's your stuff if you want it taken care of. Then the truck driver calls me before he gets on the road and says he will charge me more depending on where he needs to park.  I told them my apartment complex cannot take a 18 wheeler and they bring a 20 wheeler and said it's not their fault no one told them. Communication within the company is horrible. You talk to Nathan one day or David the next and someone else the next day and they give you all different information. Only one person came to drop off the stuff and I had a lot of stuff so it took about four hrs for him to do it.  The driver was Surgay and when he arrived he took the money for the move right at the beginning and refused to move anything without it and then after giving him the cash asked for more cash for the distance. Overall I want to report them to the BBB I've never felt so cheated with a move.  Please don't use them.  Don't want anyone else to go through what I did.

Service cost: $1500

Intially selected Great American due to good reviews on this site. I was VERY WRONG! Salesman promised that the truck would be weighed empty. The driver had no idea that he was supposed to do that. Got an estimate for 2200lbs. When driver arrived they said I had 500 cubic feet and would be charged according to cubic feet and not weight. Spent 45 minutes contacting main office. When manager finally called he offered a "flat rate" instead. He tried very had to convince me that it was a good deal and kept saying "trust me". To top it all off, the driver tried to collect Turnpike tolls from me. Needless to say I cancelled everything and asked for my deposit back. Bottom line is do not trust what the salesman tells or promises you.

Service cost: $2000

I booked The Great American VAn Lines movers 3 weeks in advance. They were supposed to come in on Aug4th and we were moving 2 miles from our original place to a house. The company sends in 2 guys and a driver. The guy comes in takes a look and says I can't take this. It will take me more time and walks out of the house. I call the company and no one picks up the phone. The company told me the guys will pick up everything and if it takes more time you pay per additional hour, $90/hr which I was ok with.   The guy doesn't know to talk in English except in bits and pieces. Then he says you have to pay everything in cash, whereas the company told me I can pay with my credit card. When I mention this, he says, in that case you pay me $55 in toll otherwise I wont take anything. I tell him ok go ahead because I am supposed to move out of the Apt that day. I call up my husband and talk to him on the cell about this new situation and he hears me and says I don't want to pack , I am leaving and he leaves.   I have moved 6 times in 10 years and never had a problem with any movers. The trouble we had to go through because we hadn't faced a scenario where a mover comes in and leaves.    Finally in the evening we booked a U-haul and moved the stuff in 3 hours between me and my husband and 3 trips because we had a smaller truck . It still didn't take us more than 3 hours. A moving company which does this day in and day out works so unprofessionally and causes havoc. I do not recommend this company to anyone. The company reps are very nice but don't be fooled since they wont be there to answer your phone calls. You are better off by yourself than have such movers.   I am giving this review so no one else has to go through so much trouble on their moving day.       Great American Van Lines  24 Halladay St  Jersey City NJ 07304      .

Service cost: $350

This moving company was a night mare. The deceived me and overcharge me. The refused to unload my furniture until I signed and give them my credit card. Of course before I signed there were not total amount. Once they finished 9 hrs later, I was charged an additional 3 hrs. so call for "wash the truck, clean and wash the moving blankets." They sent 3 men (1 was a woman, that could not really do much moving). I had to hire 3 men at the end of the moving, because the complex I moved to had a time limit. During this time, the driver stood in the truck for the last two hours. I will never recommend this company to anyone. They don't answer their phones when you call for explanation. I have heard of these types of scams on TV, internet .. etc. trusted a friend for referral and no one wants to be accountable to this. Cause wall damages and some furniture was damaged. Again, had to spent money to fix the walls.

Move size: 2 Bedroom Home Service cost: $1382

While Jason and David were very nice, the drivers were arrogant and pushy! Some of my items were broken, dirty and lost! The workers were hard workers but in both cases, the drivers were fighting with the loaders! the price was $1200 more than the quote! I had a very bad experience and would not recommend to anyone! The entire driver loader team was very unprofessional! The driver told me that I was wrong that there were several boxes short! I made notes of every box and item that was unloaded.

Service cost: $3500

DO NOT USE THIS COMPANY!  THEY ARE THIEVES. It was the worst moving experience I have ever had. They arrived 3 hours late and never even called to tell me they would be late. The supervisor offered no apology or explanation.  They had a truck that was NOT big enough to fit the items in my storage unit which was included in their quote. Now I have to move my belongings that are in storage.  THEY STOLE MANY ITEMS:  a bag of prescription medicines, several blankets, a cable box,  a portable phone, a wool rug, bathroom shelf, some articles of clothing. The salesman was real nice when he was trying to get my business, but when I called about the horrendous service, he couldn't care less.  Furthermore, even the supervisor could hardly speak English and I had a very difficult time communicating with them.  DO NOT USE THIS COMPANY EVEN THOUGH THEY OFFER THE LOWEST PRICE. And I don't believe for one minute that all of the positive reviews are valid.

Service cost: $2650