First Call Relocations

Ara is completely correct, they are the worst. I was provided a "binding estimate" and proof that price would not be over $6,400. Nightmare and no customer service begins once they get deposit. I confirmed pick-up for 8/29 on 8/27 and again on evening of 8/28 with agent. They no-showed on 8/29 because I did not "reconfirm" phone calls on 8/28, but they left no message for me or alternate number with wife. Move could not happen until 9/2. They came night before and jacked up price but said go ahead as talked to supervisor about misrepresentations, price had to be modified to lower. Near end of move on 9/2, said it was now 2000 cubic feet, price claimed now to $10,500! Then, on delivery I saw truck and markings that showed only 1700 cubic feet! Missing parts for futon, not reassembled. Movers said not cable of re-assembling bunk bed despite promise that they would. Reported immediately, filed claim 7 wks ago and nothing done and no communication. I will be filing lawsuit. Run.

Move size: 4 Bedroom Home Service cost: $10500

Me and my husband were moving from LA to Texas. When I called this company to get a quote, I was asked to list all furniture/appliances, so I did. I got a quote and we decided to go with this company. On the day of the move, the guy comes in and says we might have to pay extra money. I told him we listed everything and the boxes were less than quoted. He said you can call the customer care and they can adjust the price but the customer care was closed at that time. He said you can sign the documents now call later which I shouldn't have done but I had no option since all our stuff was there in their truck. So I decided to sign and call them later. We tried to call the next few days but no response. Our representative was Max. Me and my husband left couple of voice msgs but no response.
Only good part was they delivered it on the day they promised but not inside our home though. I got a lot of msgs from the delivery guy saying if there is no parking space for their truck then I might have to play $700 extra for transport, extra for walk and so on. They were charging $700 extra for the walk to the apartment. Their free 50 ft walk is just a few steps according to them. Our representative told us if you have elevator it shouldn't cost you extra. But when delivery guy comes in its a whole different story. Our quote was $2000 plus they charged extra $400 for the package materials and according to them exceeding the weight and now they were asking $700. We decided to not to pay extra so they dropped it at the parking garage. Me and my husband moved everything from the parking garage to our home.
So I would say, be careful when you sign their documents And read very carefully everything that's on their paper.They talk sweet only till they get the deal and after its hard to reach them.

Move size: 1 Bedroom Home Service cost: $2400

We were given a bid from Mark Wallace for $5700 after walking through our house giving him a description of all furniture, etc.. When the truck arrived we were told the cost would be $12,000 !!.

Pay now in cash or they would leave. I spoke with Tyler on the phone and was told to pay now in cash or the truck would move on to the next assignment. If we had an issue it should be taken up with customer service.

We had to be out of the house that day so we had no alternative but to pay. Subsequent calls and emails to the comapny have been stone walled for 3 months. I will continue my quest to recover my money.

Move size: 3 Bedroom Home Service cost: $12000

My husband and I had a terrible experience with First Call Relocations. Throughout the entire process, we were extremely disappointed with the service we have received. From the day that our stuff was supposed to be picked up, everything has been chaotic, unprofessional, and unacceptable. I would never use this company again, nor would I recommend them to anyone.
Once we determined that we would go with First Call Relocations and paid the initial deposit, we never heard from the salesman again. Despite calling and emailing him and other departments multiple times, we never got a response. Finally, we received a call telling us that the movers would be at our house to pick up our stuff on 9/29, with a backup date of 9/30 if something happened. We were told that the backup date was rarely used, and that the movers would give us a call 2 days before to finalize the date they would be there.
We never received a call stating when or what time our stuff would be picked up. We were told the dispatch department or drivers would contact us 2 days before our stuff would be picked up, but neither of them did. We called multiple times in an attempt to determine when our stuff would be picked up but had no response. No one ever called us back. We had to wait at our house for 2 days straight hoping that the drivers would actually show up on one of the two days we were told. Finally, the drivers showed up to our house in the late afternoon on 9/30, which was the backup day. They charged us an additional $2057 over the amount that we were quoted because they stated we had more things that needed to be moved, we were charged for stairs, and we were charged for materials that were used in packaging that we never asked to be used. At this point, they had all of our belongings, so we had no other choice than to pay them the additional money.
We gave First Call Relocations 20 days of notice as to when we needed our stuff delivered. We were told from the beginning and each time we spoke with dispatch that as long as we were able to give 7-14 days notice, we would have our stuff. However, the dispatch department told us on four separate occasions that we would have our stuff, only to call us back days later and say that it will no longer be arriving and they could not give us another date of when to expect our stuff to arrive. We would continually call the dispatch department for clarification and to see when our stuff would actually be delivered, but they refused to return our countless phone calls. Every time we were given a date by dispatch, we were told that we would get a call 2 days prior to confirm. Each time, we would not receive any call and would call First Call Relocations to get an update. This was extremely frustrating and expensive, as we had to keep extending the lease with our apartment and had to change plans with work every single time we got a new date. There was no communication. Finally, my husband called on 1/22 and someone in dispatch stated that our belongings would be coming on 1/24. He asked if this was confirmed since he had been told this multiple times and dates before, and they said yes. He asked what time the truck would be arriving, and they said they had no way of telling us when it would arrive. Finally, on 1/24, we received our belongings. They did not unpackage any of the extra packaging that they had put on themselves, and they did not put anything back together that they had taken apart to save space. They also lost a bookshelf. Once the movers finished, my husband paid the amount that the driver stated was due. The next day, 1/25, the driver called us stating that he told us the wrong amount and was charging us $1000 more than what he had said previously. He called us repeatedly until my husband agreed to pay the amount once the driver showed him the corrected invoice. We did not know what else to do besides pay them so that we could have our belongings again and get this nightmare over with.

Move size: 3 Bedroom Home Service cost: $4500

This company us a complete scam, stay far, far away! I made a deposit to move me belongings from MO to AZ. they gave me a two day window fir the move. They did not arrive on either of those days. They arrived in the afternoon of the third day, after I closed on the sale of my home and had to be out. They immediately wanted to double the initial quote, which was already way to high to begin with. I refused to pay the extra and they left. Thankfully they never loaded my stuff on the truck. They still refuse to return my deposit although they did not meet the terms if our contract. I've filed a complaint with the FMCA abd the attorney general and want to warn everyone not to use this company!

Move size: 1 Bedroom Home Service cost: $3400

We move form Florida to Texas, during packaging day it was “normal” even they said it was more than they had estimate so we had to re negotiate with them.
They delivered on the frame time accordingly… but here is where everything started going WRONG and they just do not care… as long as you paid them…
We received furniture damaged, scratches, bumps and missing staff (a file cabinet, a floor lamp base, and a tv stand legs) among others things.
1. In their promise is that they assembly the furniture and beds… guess what? They did not assembly our beds we had to paid extra to somebody to do it.
2. We received someone else box and immediately I told the driver and crew leader that it did not belonged to me, and guess what? He did not care at all, he checked the sticker and told me is the same but it is not mine… he just left it in here.
3. As their protocol, instructions or process told us I established a claim for the damages, missing staff and reporting having belongings not ours on September 26th 2018 and they supposed to have up to 120 days to solve a claim and give response and compensate the proper way. Guess what? They have not answer! on January 13th we did a follow up… a week before the due of 120 days and their answer was that they have received the claim and the official date is January 13th 2019!!

I have all the emails where their employee answer me he has the claim and he forwarded to the claim department on September 26th 2018 and that does not count!!

Can you believe it??
They have not contact me neither to recover the other person’s belongings, I did contacted him and notify that I have his staff … so far nobody from the company has showed me they care about their costumers and satisfaction.

PLEASE, DO NOT HIRE THEM!! I TOTALLY NOT RECOMMEND THIS COMPANY AT ALL!!

Move size: 4 Bedroom Home Service cost: $7000

We moved from Weston,fl to Oak Park, CA. Start of the move wasn't good. They made me sign on the paper which has price amount $5000 more than what I was quoted on after filling in the truck.It was 9/8/2018. Stuff got delivered to house on 9/27/2018 at CA. Immediate reaction was my curved 60" TV was broken, office funiture table, brand new Trademill of $2500, carpet were missing. I made several calls but no replay. Filed a claim on 10/8/2018. Waited for 120 days and even more but no reply. Everytime left voice msg, sent emails no reply. Even today customer service was supposed to forward my call to claims director but nothing happened , they disconnected the phone.

I WOULD NEVER NEVER NEVER WILL RECOMMEND THIS COMPANY.

Move size: 3 Bedroom Home Service cost: $8864

Do not hire this horrible company. They are a scam company that uses a lot of fake reviews.

We lost thousands of dollars and belongings through first call and I hope to save you from doing the same thing.

There are numerous hidden fees and charges. Expect to spend a lot more than quoted, even if they "lock you into a price". They subcontract all their pick ups and deliveries so the people you meet will conveniently have no idea what your talking about as far as agreements with first call. Communication with first call will disappear after they get your deposit.

Our furniture took 46 days to arrive. We were quoted 5-10 days. Many things were broken or missing when it arrived and we were told we had to pay more to get the furniture from the truck to the house ( about 30 feet). Anything missing or stollen will not be reimbursed because of the language in the contract (.60 cents / pound of item, but nothing is weighed. )
I sincerely hope this company doesn't get the chance to take advantage of your family too. I'm honestly surprised our stuff showed up at all.

Move size: 4 Bedroom Home Service cost: $6500

I went with this company due to a family member helping me book a mover. I hesitated at first, but decided to use them. Such a big mistake. They had me put a 35% down payment before they picked up my items. They actually came on the day they stated to pack-up my items and sent them to a warehouse preparing them for the shipment. I was told by the representive to expect 10-14 days for delivery. I called on day 14 to see about when I can expect my items, and I was told they haven't left yet! What, why was I not called and told this. They were unable to delivery my items to me so I had to hire another moving company to go to their warehouse to pick-up my stuff. Now they are telling me my 35% down payment is not refundable. DO NOT USE THIS COMPANY!! I can not stress this enough. Use a more reputable company.

Move size: Partial Move Service cost: $1748

I called them to assist in a move of 1000 miles. at first everything seemed great. we scheduled this move months in advance. I had multiple bids and they were the cheapest. we received a bid of $7500 to move about 1500 cubic feet of stuff. When they arrived to do the packing they had me start signing paperwork to get going. Then we were told that the price had changed to $23,000 as we would use over 3200 cubic feet of space. They tried to negotiate with us and basically made you feel like a hostage. They claimed that our stuff was way more then what was quoted. We canceled service with them same day and went with another moving company. The other company used quoted us for 1600 cubic feet of stuff and once it arrived we were told it was less than they had quoted. So as you can see nothing but lies and scams here. they are out to steal your money do not use this company.

Move size: 4 Bedroom Home Service cost: $7500