First Call Relocations

The website is not letting me log in to update my review.
My credit card was stolen by Jesse and I was assured by his supervisor Kelli that he had been fired. My deposit was returned but she kept asking me about removing my review. It bothered me how concerned she was about my review that I asked a friend if I could use their email. I emailed Jesse and he responded.
If he was fired his email should have been deactivated and anything sent to him should be forwarded to someone else.
Kelli offered to send me a gift card for my trouble but I do not want hush money. I want them to take real responsibility for their employees. If you don't see an order ID # here I think the reviews are fake. They can't have this many good reviews, look at yelp. I think those are more honest and these are fake reviews here.

Move size: 3 Bedroom Home Service cost: $3199

The customer service at first call relocations was second to none. I had no choice but to hire a professional mover as I was relocating about 400 miles. This was all new to me and I explain that to the kind gentleman who called me to discuss the details. I listed off the furniture I was bringing and told him about my boxes from there he gave me a price. He told me the price for subject to change if I decided to bring more items then I discussed with him. However on the move date I actually wound up bringing S and as a result my price went down which was a pleasant surprise. Throughout the whole move somebody was in constant contact with me, dear customer service or dispatch even the manager called to check up on me which I liked. They said the key to a successful move this communication and honesty and we both did our part. I was reluctant to have found them and they did an excellent job.

Move size: 4 Bedroom Home Service cost: $3500

Please note this is a ZERO star review. They only get one star because zero is not an option. Also note they responded to my original review (from 11/19-scroll down to see their laughable response, which I'm NOT deleting) by claiming I'm not a real customer. Well this time I've attached my contract so everyone can see just how full of crap this company is and how they LIED YET AGAIN claiming I'm not a real customer. They claimed I was contacted and would "recommend them" I wouldn't recommend them to my worst enemy. This company is so full of crap and are straight up LIARS. Any one notice how many times they've been flagged on this website for writing FAKE reviews to inflate their awful rating? They don't have the intelligence to change their IP address when writing FAKE reviews. LMAO THIS COMPANY IS A JOKE..Read on for my original and ACCURATE 0 STAR REVIEW



I was quoted $3678 including a $573 "expedited delivery fee" by a representative named "Orlando Delarosa". He guaranteed me I would have my goods within 3-5 days after pick up. On pick up day I was informed while they were loading the truck that I exceeded the cubic feet of the move and was charged an additional $1100. It was quoted as being 59 total pieces. I had 62. For 3 extra boxes it was over $1000. The pick up movers refused to give me any form of paperwork including an inventory control sheet. They broke the ceiling in the hallway of my old apartment building and did not acknowledge it. The company failed to meet the expedited delivery and refused to tell me a new date, despite numerous phone calls. In fact there was 0 communication from them unless I repeatedly called and called until someone would answer. They treated both myself and my mother incredibly rude every time we managed to get someone on the phone. I was told by a customer service person "Kate" that the expedited fee would be waived. I was also told the same information from the "supervisor" Andre. Andre claimed to be the CEO of the company yet spoke in a condescending and abusive manner whenever I tried to get an answer from him regarding where my stuff was. He even went as far as to say I would be shot if I tried to come to the warehouse where my items were located. This is the CEO? Yeah alright, more lies and nonsense from this company. The expedited window was 3-5 business days and they completely failed to meet that, eventually making the delivery 16 business days later (that's 27 total days with no bed, furniture or clothing). Upon delivery I was informed the expedited fee had not been waived and full payment was required to unload the truck. They had sent an 18 wheel tractor trailer to my apartment complex. They charged me an additional $300 for a
"long carry" because they could not get the truck near my apartment. The boxes arrived mangled and ripped open, filled with bugs and weird smells. After delivery, I filed a BBB complaint and a complaint with the FMCSA. I was contacted by a customer service representative who said she would get back to me about refunding my expedited delivery fee. I, of course never heard back again. Every review here that praises this company is FAKE. BEWARE.

Move size: 1 Bedroom Home Service cost: $5078

I placed a deposit but our plans changed rather quickly so I called and emailed the next day to cancel my reservation. Jesse told me that it wasn't a problem, he sounded super annoyed but assured me I could get a refund. He said I needed to call back the next day because their accounting people left at 3:30 and it was 4pm. I didn't call because he emailed me and said they were taking care of it. Friday I got a text from him asking me to give him a code that was texted to me so he could get the refund processed. I was busy and in an area with bad reception. I didn't really pay attention how he was claiming I was getting a refund. Instead of refunding it to my credit card they were using apple pay to refund me. I didn't realize how weird that was until later on that day. In one of the texts Jesse said he wanted to process the return asap because he was leaving for the weekend to Orlando.
Later that night my credit card company called and asked if I made a purchase at Bloomingdales in Florida using Apple Pay! I said no as I am in California and it wasn't an online order. I also don't have apple pay on my phone. I logged in a little while later to do screen shots to send to his boss and saw there are 3 more charges from Lyft. I'm not sure why those are there because my CC company said they are canceling that card and sending me a new one, but they might have been done earlier but weren't processed until after they called since they are much smaller amounts than the Bloomingdales charge.
I will be contacting the Better Business Bureau on Monday along with his supervisor. This is beyond shady! as much bragging as this guy did to sell me on his company and their BBB rating, I'm just that more disappointed in them and will not be calling them when we do find out when we get to move.

Move size: 3 Bedroom Home Service cost: $3199

Price was fair and delivery was on time. Movers were friendly and communication between the moving company/delivery truck was very great. Couple of items that were lightly damaged in my last move really upset me, and the movers said most stuff gets damaged during moves honestly. Not this time though.

Used First Call twice; FL to MA and MA to NC. Overall happy with this business. Recommended to family and friends. Not a broker and competitive quotes. We paid what we were quoted. Would use again for a bigger move.

Move size: 3 Bedroom Home Service cost: $6302

This was the easiest move I’ve ever been a part of. It made all the sense in the world to hire a professional mover but I had no idea who to chose going into this. I found first call relocations After submitting my information online. They were the first company to call and we put a list together. It was easiest if you go room by room and call off the items. They entered into their system and gave me a price. The price was in the middle of all the quotes I had got, they were not the cheapest and they were not the most expensive. The quality of work they provided however was exceptional. Their company called me with all the updates and I was not in the dark at any time during the move. The movers did a great job in wrapping the furniture in there in the truck. Did delivery came quick in about five days and they unloaded everything into the rooms that I delegated. It was an easy and smooth experience and there is no better company for the job then them.

Move size: 3 Bedroom Home Service cost: $3600

I’ve had a lot of experience with up and moving and doing it by myself. Now that I have a family it’s so much easier just to hire a reputable company, if you can find one, which is not as easy as it sounds. We heard of First Call Moving Company through a friend and we were so pleased with the referral. Everything with First Call turned out perfect. They came and did a walk through and gave us a quote. They kept it in the same ballpark as they originally said. The day they came to pick our things we saw nothing but professionalism and curtesy. They had coverings on their shoes, gloves on their hands, and didn’t scuff any of our walls or furniture. The delivery of our things, thank goodness, was on time. They came on the day they said and everything was put back together. We were very happy with First Call and will be using them again in the future.

Move size: 3 Bedroom Home Service cost: $4200

The only way I was going to have a professional mover handle my furniture was if I had an on-site estimate. First call relocations came to my home and walk through all the rooms. The gentleman that did the walk-through and marked the pieces off then later went back to his office and put it into his system. He called me the same day with the price and I was pleasantly surprised. It was a little bit more than I wanted to pay but nonetheless there was a flat fee. As long as my list of items did not change neither would my price, and it didn’t. The price they gave me was all inclusive with packing, loading and unloading and travel costs I was nervous at first because of all the horror stories you hear but I knew the right way to do it was with the flat fee. They did a great job and I would happily employ them again.

Move size: 3 Bedroom Home Service cost: $4200