First Call Relocations

I hired First call relocations as I had to move on such a short notice and I was quite stressed to do it all on my own. They really helped me through this process. They moved my belongings from TN to Sc They quoted more than fairly and the movers were very capable. All my stuffs were neatly packed and then loaded onto the van. They delivered everything on time and in great condition. I’m so glad First Call relocations made my move so easy and simple. I will definitely hire them again.

Service cost: $3362

We used First Call Relocations to relocate us to San Jose from Virgina and now want to hire them again if we need to move in near future. We didn't have lots of stuff. We used to reside in a two bedroom ’ condo. We hired First Call Relocations to move our stuff only. We did the rest of procedures like packing or wrapping, but the company surprisingly sent us some boxes and material which made a life a whole lot easier. Their service was well-organized. I was especially overwhelmed with the delivery folks worked in Virginia at utmost care. They helped me to hoist on the third floor and set our furniture. First Call Relocations established themselves as very good moving professionals.

Service cost: $6852

I loved being able to talk thru the process over the phone with First Call Relocations. It was very well explained how and what was needed. They also went over the cost and options to make me comfortable about what I needed to pay for. I had to call back a few times for questions and they always answered the phone. They also called me to confirm the appointment as well as what I needed. They seemed genuinely concerned that they get my move right and that they show up with what we needed. They did exactly as promised. First Call Relocations was courteous and friendly.We have always moved ourselves, we thought we would give them a try. THEY WERE AMAZING!! We are never doing it alone again. They came and were outrageously strong! They moved our 3 bedroom house in record time and drove their own moving truck for us, so I didn't even have to worry about renting a truck and turning it back in. They were polite, careful with our things, and made the moving experience better!! I will recommend this company to all my friends and family because most of all, they were reasonably priced too. Thanks again for your help!!

Service cost: $3657

I needed a mover to move my 2 bedroom home from Manhatten to Texas.  I called all my family and they set  up an estimate on the same day, the price was higher than some other companies but at least I felt safe going with them because it's a trusted business and I'm glad I did they were perfect, honestly don't have anything to complain the whole move was smooth. I really liked the fact that my call rep guided me through the process and it seemed almost as thought it was quick and simple. it took about 4 business days but at the end I was happy with the result. I even tipped the driver because I checked all my furniture from top to bottom to make sure that it was all in one piece and looked spledid. They were honest to the bone and reliable company. Thanks guys!

Service cost: $2150

They regularly bait and switch customers (go read the Better Business Bureau). The movers showed up and said we had "way more than they were expecting" and wanted to charge me 4x what I was quoted. Its all a scam. When you try to get your deposit back or want to take to a customer service rep, they hang up on you. The least professional company I have ever worked with. They also keep opening up new profiles on review websites (like Yelp) so people won't see how many negative reviews they have. On Google, they are clearly creating fake profiles or having their employees post. Its super obvious because they all posted 5 star reviews around the same time.

Move size: 2 Bedroom Home Service cost: $8000

We have had a long distance move 11/16/18 from the State of WA to OK. Dealing with First Call Relocations (est. 42K we have spent :) and without telling us until after they got all our $ on the delivery date 1/21/19, did they finally have the truck driver tell us WE WERE NOT GOING TO RECEIVE all our furnishings on this day & that the rest was coming on another truck. Mind you, we were told the company had known way ahead of time that there would be two trucks, but did not have the courtesy to share that with us. We are missing a 1/3 of our stuff and they can't give us a ETA. They wanted us to sign the invoice that we received it all! Sorry we did not sign & want an ETA still on 1/23/19 we have no ETA! Instead they hung up the phone on me. From the get go it has been a Total NIGHTMARE! I would not recommend this company to anyone. We were lied to, phone calls hung up on, charged way to much, told there would be no surprises and it has been one sad surprise after another. I pray we get the rest of our stuff. We have been treated like we are an inconvenience instead of a CUSTOMER. BEWARE the packing was terrible also! We have so many items broken, scratched etc. & were totally over charged. It will be unfortunately a long claims form. We will be turning them into BBB, as no one needs to have this same negative experience. We give their sales department is a 10 to sell you to go with the company (many untruths told to reel you in) & a BIG "0" rating for every other department with this company!

Move size: 4 Bedroom Home Service cost: $42000

Do not use this company at any cost!! They will rip you off as they did me. PLEASE WARN OTHERS!! PLEASE BEWARE of First Call Relocations! THEY ARE A COMPLETE SCAM!! This company is totally unethical and employ liars and crooks!! I booked an out-of-state move with them in December and was asked to submit an initial deposit of 33 % via ACH bank transfer to reserve my move. That should have been my first clue! 24 hours later I submitted a cancellation to them via email, which is according to their stipulations in their cancellation/refund policy, which I did. They cancelled the movers but never sent my refund back!! Ever since then, I have called them over 30 times and have the phone records to prove it and have not been able to get anyone on the phone that has the "power" to get me my refund back! They just keep passing me around to the accounting department which is never in the office, or is in a "meeting". They have also hung up on me numerous times! The "agent" who booked my reservation was Aaron Brightman, which was probably a fake name too! He is the biggest scammer and liar of them all!! One of the times that someone did answer my call, they we're not helpful and the lady was rude and screamed at me saying that I was NEVER going to get my money back and hung up!! No one has any intention of acknowledging me nor has anyone addressed refunding me my money. They are TOTALLY fraudulent, unethical and are crooks!! They are thieves posing as a reputable business that will hopefully shortly be shut down!! STAY AWAY!! Beyond that, they are very disrespectful and seem to have no sensitivity toward my situation or have any intention of resolving it. I am glad that I have filed a fraud claim and involved the Consumer Fraud Protection department of the Attorney General of Indiana and have also involved a private Attorney and have filed a fraud claim with the Chase Bank Consumer Fraud Division and they are all on it!! PLEASE DO NOT GIVE THESE SCAMMERS YOUR MONEY!! I don't understand how TERRIBLE PEOPLE like this can own a business and be crooks with no heart or ethics!! I HOPE THIS NEVER HAPPENS TO THEM PERSONALLY. BUT, WHAT GOES AROUND COMES AROUND!! BE WARNED!! Please STAY AWAY from this company. They will lie to you & they do not live up to the terms they promise. I wish I knew better. This company needs to be banned, We are still waiting for our $846.30. Please look for another moving company & read the past reviews before using the company.

Move size: 2 Bedroom Home Service cost: $84630

If I could, I'd give them a -5 Stars. They don't deserve one! Their name should be changed to NEVER CALL RELOCATIONS. I cannot begin to describe the horrors working with this company and recommend anyone who wants a reputable moving company to check on the moving.org website. If you don't find the company's name in their list, run! It took me TWO months to get my furniture from these people, all while making payments on an empty storage unit! The real one-star reviews below are the truthful ones and these stories don't even compare to the ordeal they put me through. Where do I begin? They are rude, have despicable customer service, pull a bait-and-switch routine, claim you have "too much stuff" and inform you they need another truck with another huge fee, after which they don't even load half the items on the well-outlined list (and I included measurements!). In addition, they know how to stay within federal regulations by charging an excess exactly the 110% for what? Moving less than contracted? Really? The nerve! I have never seen such criminal activity! They are con artists, employing the right buzzwords conmen use. They then turn it on you and make it sound like YOU are being unreasonable because YOU want an idea when they will deliver your furniture as if it is a crime to want a timeline! The demands they make are beyond believable, only interested in money. No one answers the phone. It is interesting that the same voices identified under other names. A true criminal outfit. And a warning to their so-called customer service (non-service personified!): Don't dare come back on here and make excuses and act all innocent with your con artist lingo. It will not fly. The only thing that will make me happy is a FULL refund. I put my life on hold for two months! TWO MONTHS! But they don't care. Anyone who wants the complete story, please contact me.

Move size: 3 Bedroom Home Service cost: $6600

We had planned to make a move from California to Idaho. We entered the information on the Home Advisor site. We were contacted by several moving companies. First Call Relocations called and had what seemed to be a good option for us. We were told verbally and in written form in the contract that if we paid a deposit it was 100% refundable if we cancelled 3 days prior to the move. We paid the deposit of $2090.00 in October 2018. We had an open date for the move, but the representative we dealt with, James Mitchell, filled a date of December 2, 2018 stating a date was required but not to worry due to the cancellation policy. We were fine with that. We had a critical family health emergency and had to cancel our plans. The relative is now in hospice care. We contacted James Mitchell in late October 2018, and he said it was not a problem, and he would cancel. We waited but the refund did not arrive. We called James who stated that he would check with the cancellation department. We made several more phone calls and sent emails but James did not return any of these. It is now January 2019 and still no refund. We have contacted the Better Business Bureau in Indianapolis. They could not get anyone to return their inquiries.
We have now filed a police report with the Indianapolis Police Department. When we did this, the officer who took the report said that ours was the second complaint that week only the other person did not only lose their money but all of their belongings as well.
We are a retired couple in our seventies and can not afford to lose $2090.00.
Home Advisor stated that First Call Relocations is not in their system; however First Call Relocations got our information from the Home Advisor site.
We have no recourse as James would not accept a credit card but needed our banking information to take the money. We should have questioned this. We caution others to beware of this company.

Move size: 3 Bedroom Home Service cost: $2090

First Call Moving you guys are the best. No way I could have handled this move myself. I called around in the beginning to get done numbers on Uhauls but I quickly found out in my case is more expensive then hiring a mover. I gave you guys my business because you told me the truth. You told me the truth about your company and how every move goes. All my furniture was nicely wrapped and nothing got damaged at all. I saved a bunch of money and I owe you a big thank you.

Move size: 2 Bedroom Home Service cost: $4300

I tried not to read into moving reviews too much while I was making my descion. I wanted to make sure I gave each company a fair shot without knowing anything about them going into the process. I picked 5 companies I was going to talk to and I got prices from them all. Once I started looking into the companies I ruled out a few brokers. In the end I selected First Call Moving. They were the nicest and most affordable and of course not a broker. They did such a quality job moving all this furniture and it took them only a few hours. Best mover I ever used hands down.

Move size: 3 Bedroom Home Service cost: $5300

BEWARE of this company. To make a long story short,the estimate they gave me was $2500 to move my belongings from Indiana to NC. This is a 1 bedroom and no appliances, no dresser, no sofa no kitchen or dinning room table or chairs. I packed everything. I know the $2500 was an estimate and most likely would be more but not $6000! I am a female and a senior citizen and felt they gouged me and nothing I could do since everything was packed. They told me I had 1500 cubic feet and I told them no way but assured me I would be reimbursed at the end if I didn't have that much. I had a moving company here review my inventory and he said I didn't have half that much of inventory. They haven't sent me any reimbursement just demanded $2000 on day of delivery or they would not unload my things. Do not use this company, you will be sorry! For all the good reviews, they are fake from them posing as customers. One way they gouge you is use space reservation which I did not request. Space reservation is mostly used by companies who want only their things moved and not with others. I felt lucky to get my things. I will admit the movers did a good job packing and unloading but the company's charges are absurd.

Move size: 1 Bedroom Home Service cost: $5500

I didn't bother to dig deep enough into the reviews of First Call Relocations before hiring them. First Call Relocations appears to have a glowing 5-star rating on several review websites, but some websites have traced back the origins of reviews to a single IP address. The posting dates of 5-star reviews also tend to be within a few days' time of each other, all from India, and have odd wording and sentence structure. My conclusion is that most if not all 5-star reviews should be seen as highly suspicious or even false. For real reviews, none of them over 1-star, read about them on Yelp (https://goo.gl/u2shRo) and Google (https://goo.gl/Bmmq2f) and the Better Business Bureau (https://goo.gl/St3ydY).

I wish I had taken the time to do this research before hiring them. Please don't think they'll treat you any different or that these poor reviews are the exceptions or that all these 1-star reviews are just cantankerous people with nothing better to do than complain. First Call really is a zero-star company with no shame and no morals.

I’m a veteran who had to move back home to take care of my elderly mother. I contacted First Call Relocations in August planning for a move of my studio apartment from Chicago to Seattle planned for early Oct. Before I paid the 33% ACH (direct from my checking account) deposit, Mark was my best friend, texting and calling me about 3 times a day. Once I'd paid my $1229.55 deposit and had questions about my estimate, Mark didn't respond to any of my texts or calls.

In fact, I heard nothing from First Call Relocations until a week before my move. I received an email that explained the timeline and what to expect. It was a decent email with a lot of information and several numbers to call if I had questions, which I did. I had difficulty getting a hold of anyone at any of the numbers however.

I had to do all the calling to communicate with First Call. At each opportunity, they failed to call as the email said they would.

The issue in short is that I communicated the challenges my high-rise building posed: a two-hour window to use the freight elevator and loading dock. Tyler the dispatcher twice agreed that my move could occur within the time-frame we discussed.

The day and time of my planned move, the movers were in another state just beginning to head my way. They eventually made it close to my apartment by the deadline Tyler and I had discussed. Tyler tried passing blame for missing my move date and time by claiming he couldn't possibly know where his trucks were or what kind of traffic to expect or how long it would take for his truck to drive from Gary, Indiana to downtown Chicago. When I asked if he'd ever heard of or used the free Google Maps app in his work, he promptly changed his complaint, accusing me of an unreasonable window of time. I reminded him that we'd discussed it at length the night before and that he'd insisted his movers could get my move completed by the deadline we discussed.

I was forced to make new arrangements with my apartment management to stay in my unit at my expense longer than planned, then I found a new moving company with a better service record. I immediately emailed First Call (CCing my state's Attorney General thankfully: my lawyer’s said this was a great move) to arrange a full refund of my $1229.55 deposit for services not rendered. The same day, Delilah called and left me a voicemail explaining that refunds took 7 - 10 business days to process, then checks were only issued twice a month.

It is now Dec 10. Despite frequent calls to Delilah at First Call over the past two months, I still don't have a refund. I have been strung along being told that the Accounting department (apparently one guy named Steve) is on permanent vacation. I’ve had to get litigious. It’s my obligation to post these reviews to warn any potential customers that YOU DO NOT WANT TO DO BUSINESS WITH FIRST CALL. As others have suggested, the complete lack of customer service, the unnecessary stress, and all the time you'll spend trying to see justice is just not worth it.

Move size: Studio Service cost: $1229

This company is the biget nightmare ever. Whatever you do don't use them. I was contacted by someone who called himself Ma. On the initial phone call he came up with a $4300 price. I gave them a pretty accurate list. I gave him a deposit of 35% of the cost. Later I find out that he only quoted part of what I said.Then the Price went up to $6700 after I gave them the list again. I wanted to get a refund on the deposit because I was not feeling very secure about my decision to use them. They said that they had a no refund policy.
So I decided to stay with them. When the day of the move came they jacked up the price to over $12K because they said I underestimated my list. They also lost some of my items. Just stay away from this company. I used them because they had a 5 star rating. Now to find out they put in their own 5 star review to get the 5 stars. RUN AWAY THEY ARE CROOKS.

Move size: 3 Bedroom Home Service cost: $12000