Everest Relocation

Lousy, horrible, no good, very bad. Movers dumped everything into boxes like plants at the bottom of a large box of clothes.dishes wrapped in our own towels. Table legs missing. Told anything disassemble would be put back together: was not. Electronics and remotes missing or in different box. Many broken dishes, many broken chairs, nothing labelled. Near end of unload they just got in their truck and left when we were not looking. Before reassembling.

My fault for not being a better judge, but liars and thrives!

Move size: 3 Bedroom Home Service cost: $14000

If I could give this moving company 0 stars, I absolutely would. I paid a hefty 630 dollar deposit. When the movers showed up, I was denied service. I tried to call the company to make other arrangements, and I was told they were going to email me with new information. They never did. A few weeks later, I emailed my rep about a refund, and no answer. Then, to top it all off, every time I call now, no one answers, I’m sent to voicemail, placed on hour long holds, or told to email them and they’d respond. They never do. This moving company is a complete and utter SCAM. DO NOT GIVE THEM A SINGLE PENNY OF YOUR MONEY. COMPLETELY UNACCEPTABLE

Move size: 1 Bedroom Home Service cost: $1800

This company repeatedly asked me for more money on top of my total, said it would be deducted from total, and it never was. They stole money from me. When confronted, SUSAN said “what do you expect for me to do?” and hung up on me. They did not communicate with the actual moving company about funds and the moving company held my things hostage until a much higher amount was paid. They ignored my calls for days and only answered because I called from a different number. This place is a scam. Horrible customer service. It is being reported to the better business bureau. And please believe me when I say, do not use these services.

PS

(I did not use my actual moving locations with this)

Move size: Studio Service cost: $3700

I recently reached out to use this company for an upcoming move from Atlanta to Michigan. I spoke with TJ who provided a reasonable quote. After making my down payment I never received a receipt. I reached out to TJ and he said their billing folks were behind and I would receive confirmation soon. Days later I still never received anything. After looking online this seemed to be a pattern. They would take customers funds, and never provide the service. When I called to cancel and get a refund and receipt that I even paid they were nonchalant and told me I needed to email them. I am within my ten day window so I hope they honor their cancellation policy, but I am really nervous that this is going to be a huge ordeal. My advice, pay the extra money and go through someone reputable.

Move size: 4 Bedroom Home Service cost: $5088

Do not use this company!!! First off, Susan, the head of customer service is the rudest person I have ever spoken with. They called 2 days prior to my son making a move from a small town in Texas to Iowa going over his inventory, so we're thinking everything is fine. The next day, Susan, calls me to say they don't have a truck to move him. He literally had to leave his apartment on the move day and be 1500 miles in two days to get his new place. She threatened to hang up on me because I wasn't listening to her when in fact she wasn't listening to what this was causing for us. When I had my husband contact her, she was rude to him as well. I never write reviews and often look at poor ones as people that are just expecting too much but I'm telling you, this has been one heck of an issue. So much so that I will never use a moving company again, rather my son can sell his things or donate them. They connected us to other movers that they should have never done because that proved to be terrible, as well. My son started his job with no clothes or furniture because this company was unreliable. It took 2 weeks to get his things and they came short with several pieces not to mention a double zelle payment that we are currently disputing.(there was an error and then a double payment was made) we're trying to get it back from this other moving company. So there it goes, do not use them!!!

Move size: Studio Service cost: $3000

STAY FAR AWAY!!!!! BEWARE! I do not know how they possibly have 5 stars, they must be deleting reviews or filtering posts, DO. NOT. WORK WITH THEM.

I paid almost a $1000 deposit when booking my move for a studio apartment. The total quote was around $2100. William said it would be 3-5 days, 7 days maximum. They gave me a 2 day window of when they would pick it up, they did not come and on the 2nd day I called them and they said they would not be there until the next day. They ended up coming at 8am on Saturday morning. It has now been 2 weeks and it's radio silence. When I try to contact William he does not reply or give me an update, when I've tried to call the office there is an office manager named Chloe who gatekeeps you from speaking to anybody. I called dozens of times and eventually spoke to Susan - who was a bully. She swore at me and told me it wasn't her problem, she accused me of lying, losing documents, and not knowing what I was talking about. She said it could take over 30 business days to receive my items and basically told me to F*** off. She told me I could call again if I wanted but she would not speak to me or help me at all. These people are evil and should not work in a people-focused business. Shame on them

Move size: Studio Service cost: $2200

Be Careful. Everest Relocation Movers are crooks. DO NOT TRUST THEM. They steal your money. I dealt with Anthony Smart, Senior Relocation Specialist. He acted friendly professional, responsive, and helpful. I signed the binding document to move one-bedroom apartment from San Francisco to New York for an original estimate of $3,013.52. After updating the list, they increased the cost to $3,851.99.

Everest Relocation contacted AKNAZAR Moving LLC in Los Angeles to move the furniture. Aknazar Moving LLC was another bad company. They called one day before the pickup time and set a window from 9:00 to 3:00 to pick up the stuff. They came at 5:30 PM. They start packing, but they could not finish the loading on that day because the building management has a policy prevents movers from moving furniture after 6:00. Akanzar had to come the second day and increased the cost to $7,865. Also, they were too careless, by leaving many boxes in the elevator until the second day without even notifying me. Also, they provided unreadable copy of the items loaded (carbon copy).

I had tried to contact Anthony Smart the manager at Everest Relocation without any luck or response at all. I had contacted the customer service department at Everest Relocation to talk to the manager (Susan Kay) without any luck too. She sent me a brief email asking for documents that I provided without any action or help. They have a friendly secretary Chloe Elizabeth that answers the calls and relays the messages.

The sad part is they don’t accept credit cards or checks. They require money transfer on the spot. NO PROTECTION.

I don’t know if you can find a good mover, but my advice is NOT TO USE EVEREST RELOCATION LLC or AKANAZAR MOVING LLC if you need a mover.

Move size: 1 Bedroom Home Service cost: $7865

We had a wonderful experience with sales. They signed us up and “promised” door to door delivery and more. We signed a “binding estimate.” However, the mover did not show up on time. We were told that the truck broke down. When a mover finally arrived it was one man and a Uhaul. We were charged an additional $700 over the binding estimate to cover longer walking distance (we had already paid for a longer distance and were fine paying a bit more). However, $700 is a stretch. “Susan” in customer service is to be avoided at all cost. In all of my years in customer service I have never communicated with someone as over bearing as she. ALSO, in spite of the “binding estimate” the mover refused to take a number of items we had pre-agreed to in the contract. The driver simply refused, saying that he did not have room! So, in the end, we paid $700 more than the “binding estimate” and could not move the things that were included in the the original contract.

Move size: Studio Service cost: $3512

I reached out to American Van Lines for a cross country from Milwaukee to Houston. Everest Relocation ended up calling me as American Van Lines just sent out my inquiry to multiple movers. I spoke with a moving specialists Jay that sold me on their service.

To make a very long story short this is not a moving company they are a booking company. They take the down payment and source out your move to other movers.

Well I got the short end of the stick and got the worse moving company I could imagine!

I was charged hidden fees by a moving company that Everest sourced out my move to (MSN Logistics) that was not discussed or disclosed to me in the original contract I signed with them.

I was charged wrapping fee($400), quote unquote overage on square footage ($500) even though half of what was on the inventory list was not even on the truck.

Had to rent a Uhaul trailer because half of my stuff did not get on the truck ($1000)

Additional charges on delivery: elevator fee ($100) a fee for distance(1st 75ft is free after that 75$ per 75ft) ($375).

When I called their customer service person Susan after our initial conversation she told me their was nothing they could do and got VERY RUDE WITH ME AND HUNG UP THE PHONE.

The moving company they booked (MSN Logistics) was very unprofessional as well and didn't handle my things with care, some things were broken.

I am out of almost $2K on top of the $5K I spent on just the truck.

This company took food out of my mouth and is causing me to struggle to pay my bills because of the additional overages I did not plan for nor expected and nobody cares that they lied to me about their service.

Susan, their customer service agent is just terrible.

PLEASE JUST SAVE YOURSELF THE HEARTACHE AND FIND ANOTHER COMPANY.

YOU'LL BE GLAD YOU DID!

Move size: 1 Bedroom Home Service cost: $7000

Do not book with this company. They are scam artists. Had a move and signed a contract with them for around $2,600 and once the movers got there they wanted to charge an additional $3,000 and and refused to go by the contract that was initially signed (elevator and moving costs were to be included and once they showed up they went back on the contracts word and charged $75 for each item they used an elevator and additional costs as well that were not outlined. They damaged my property as well. The customer service number is a scam as well and they will not answer your calls (they say you need tot all to Susan but somehow she’s “busy” all the time. They also lied and said that they promised delivery within 1-3 days and I got told on the day of that it would take them 24 days. Reporting them to the better business bureau and getting an attorney.

Move size: 1 Bedroom Home Service cost: $2600

THEY HAVE TO BE SUED AND CHARGED FOR FRAUD!!!!

They gave me a quote for a 2 bedroom assuring me that 286 cubic feet would be enough. And that even if I forgot a few items, 1cf over those 286 cf would be $4.50 charged additional. I signed. 640 deposit out of 1900 total balance.

They call me 2 days before the move to confirm the adress and I told them I forgot an accent chair and a nightstand. They said that now I went up to 350 cf and increased my balance to $800 above The initial balance and the rep was incredibly rude. I told them what was in the contract and that I’d pay 4.50 per cf when they actually tell me the exact cubic footage. They said that by paying what they are asking me ($800 more) movers won’t increase the price once they come for pick up, because they do that all the time. I refused because I knew I didn’t have more.

They sent a mover a day before the scheduled date, called me 4 times saying that I had 1300 cf (insane) and that I had to agree to pay $6000 for them to start working. I then ask them what are the items I have that would cost me that much but they couldn’t tell me.

I told them to take what was on my listing and that was it. I would only pay more with proof of actual cubic footage. They Just hung up on me when I tried to understand and asked the mover to leave.

I called the mover to know what happened and he told me that his supervisor asked him to leave and he had no idea. Even if he told him that the job could be done.

I then Got a call from SuSan from customer

Service who literally yelled at me when I tried to explain the situation that I had to pay what they asked me 2 days before the move. That she does not argue with children and hung up on me. She then sent me several texts to tell me that I cancelled my move and I won’t get a refund.

I sent an email to ask for a refund and no answer. luckily my deposit was made with a credit card and I disputed that charged for service not rendered (with enough proof…)

I called another company. The came and made an estimate in person and it turns out I had 550cf.

Basically I paid $640 deposit (that I borrowed) off of a 1900 balance. For it to increase to $2700…. Then $6000 and nothing was picked up.

PLEASE SAVE YOURSELF FROM THE HEADACHE. DONT BOOK WITH THEM. THEY SCAM PEOPLE. THEY ARE NOT MOVERS. THEY HIRE MOVERS, QUOTE YOU AT THE LOWEST TO MAKE YOU SIGN. THEN THREATEN YOU ON PICK UP DAY AND DO EVERYTHING TO RIP YOU OFF.

2 Bed

Quote: 1900 for 286 cf

Deposit: 640

Final price: 6000 for 1300 cf (without proof)

They left and didn’t pick up anything

Actual cubic footage after an inventory in person by a professional: 550 cf

Move size: 2 Bedroom Home Service cost: $1900

DO NOT USE THIS COMPANY!!! They are all unprofessional. Chole has been nice and understanding however the customer service manager Susan is a piece of work. She never returned my calls but chose to communicate thru text messages. Adam, the rep that I initially worked with promised to have my items delivered at a certain date and that he would be with me throughout the process...he stopped taking my calls. Everest Relocation hires a third-party to move your things and when that happens, they no longer work with you. They do not know your status of your items or your move. Be ware that this is not being told when you work with them. Susan is very unprofessional and rude. She does not have the customer's best interest at all. Just got off the phone with her and she started all yelling and not given me a chance to speak, even though I have been in contact with her since a week now. She decides to answer my call all defensive because I told the rep that I will be calling every 2 hours to find out where my things are. UNPROFESSIONAL AND DO NOT USE THEM!! I don't even care if they see this review.

Move size: 1 Bedroom Home Service cost: $919

THIS IS THE WORST COMPANY I HAVE EVER COME ACROSS IN UNITED STATES. NOT PROFESSIONAL AT ALL . CHEATERS.

I Was given an estimate amount of $1800 and was told goods will be delivered on time but ended up paying $2300. Below are the series of Incidents happened .

1.)Driver who came to pickup the goods has bluffed us and got $500 assuring that it would be adjusted in the bill and this is towards the moving and binding estimate mentioned on the bill . Once after the goods are picked-up he is not reachable at all, and upon checking with customer care , they are telling driver mentioned we gave $500 as tips to the drivers and they are not responsible.

2.) Delivery of goods took lot of time and i had to follow up with them repeatedly on the status and on the $500 which we paid extra to the driver to be adjusted towards the bill . But they never adjusted that amount against the bill and Driver is not reachable.

3.) Delivery happened only after paying the entire amount and they were not ready to deliver the goods until the full amount is paid . Finally they delivered the goods in a very bad state , everything damaged and 2 items were missing .

They are not even providing the final payment receipts and all the payments are being requested through Zelle/Venmo/Cashapp.

4.)Not able to reach them to check on the missing items, they are not attending the calls and not responding to emails either .

Names of the Cheaters I interacted with:

Dayzee

Susan

Jay Budd

Driver name (unknown)

Move size: Studio Service cost: $1800

First, beware: Everest Relocation also operates as and does business under the name National Relocation Group as well.

As any citizen, I have had minor instances with businesses – we all have – but I have never felt compelled enough to write an actual review(s) about said person or business. That is until now.

It has been three days since my items were delivered, and I am just now able to actually sit down and write out what happened. I am actually still traumatized and genuinely afraid of each company’s response to my review, as I was threatened, yelled at, and verbally abused by Everest Relocation/National Relocation Group’s contracted moving company, Easy Moving’s CEO Shadi Qarmout. I was also threatened by Everest Relocation/National Relocation Group’s contracted moving company, Jennifer Dehaas of Jennifer Movers and Packers/Movers and Packers Relocation Services – I was told I would not receive my items after questioning the validity of the fraudulent cubic foot upcharge.

To help mediate and resolve the situation, I contacted the broker representative Susan of Everest Relocation/National Relocation Group to understand the error in calculation: I was initially quoted $3500 for 388 cu ft by Ben, an Everest Relocation/National Relocation Group representative. The day of the move, my total estimate jumped to $6200 and a total of 900 cu ft.

In the beginning Susan was amenable and compassionate, and expressed genuine confusion as well, but when I continued to follow up with her to meditate the situation and explain the upcharge from the contracted moving company Jennifer Movers and Packers / Movers and Packers Relocation Specialists, she did exactly what another user expressed: she became irritated, got rude, and actually hung up the phone. She was unwilling to even discuss any further issues. I hit a wall with Everest Relocation/National Relocation Group’s contracted moving company Jennifer Movers and Packers / Movers and Packers Relocation Specialists, who were also unwilling to explain or discuss the upcharge.

All of this is to say: if I were you, I would not hire this moving broker. Save yourself the trouble and heartache.

Move size: Studio Service cost: $6200

Getting a quote was fairly easy, but no one tells you this co. Is the brokers for the tracking CO’s:(( that’s when the problems starts. No one tells you how the real process is. Different people call you each w diff info. Finally Pro Smart Trucking Co pick our stuff. They emphasize you understand the deliver may take up to 21 days but in the meantime time they tell you they are on the way. You call for the status, and they say.. “ oh sorry the driver hasn’t left yet. The frustration is not been able to talk w only one person to make things clear for you from the beginning. It’s been 12 days and no clue where our belongings are. The trucking Co blames the brokers for not being straight forward. And brokers are just there to get your business.

Move size: 2 Bedroom Home Service cost: $2800

Actual price was over $1000 over quote, was told we went over our cubic feet with no proof other than one of the movers “looking over” our things, rude customer service rep “Susan” essentially called me a liar and talked down to my mother. Two guys I initially got the quote and signed paperwork with won’t return emails, calls or texts. Was told we had to pay the balance that was way over the agreed upon price that day before they would even start loading. And they wouldn’t take a check, banks were closed as it was Friday afternoon and the closest place to get a money order was over an hour away! My mom lost over $1600 deposit. Do not use these people!!!

Move size: 3 Bedroom Home Service cost: $4600

As a business owner, I like to give the company the benefit of the doubt so writing this review is only because this has been such an awful experience. I need to move often and have hired numerous shipping companies to relocate to different states. This time, I decided to try a new company (Everest Relocation) for my move from Austin, TX to the Bay Area, CA. I'm used to the normal qualms & delays that come with the logistics of a move, but I still do not know where my belongings are even located within the United States.

Let's begin with the fact that Everest does not move your stuff, they hire out a local company so this review is also for best4umoving. My stuff was picked up back on May 29th and I was given zero timeline on when to expect my items. Since I had to leave the next day, I accepted the pick up from the movers and planned to call Everest in the next week to get more details.

I reached out to Everest on Tuesday, May 31st to inquire about a status and was told by a teller that a customer service representative would look into the shipment and get back to me the same day. Two days went by and I did not receive word back, so I called again on Thursday June 2nd. When I reached someone, I was told the same message only this time with quite a rude tone. Nonetheless, someone emailed me back that day with a generic message saying it may take 7-21 business days, but that someone would be in touch with more specific details. Given the nature of supply chain & employment constraints I waited until the following week before reaching out.

After 4 days, I emailed Everest the following week (June 6th) expressing concern of where my belongings were located and the timeline of my shipment. I was ‘greeted’ with the same generic response and no specific details. Trying to be an understanding customer, I waited another week and received no communication. Finally, I called customer services again at Everest and they said to reach out directly to the shipping company - best4ushipping. The lady went on to say if they don’t respond, to let her know and she will reach out directly to the company. I followed instructions by both emailing & calling from June 8th - June 15th with no responses. Now I was getting very worried, so I reached back out to Susan at Everest who is the customer service representative I have been contacting to let her know I cannot get a response. Instead of reaching out to the company, like she promised, she again asked me to wait and send a follow up request to them (June 22nd).

It has now been a MONTH and I have received no support or details regarding my shipment. My belongings include a $6,000 mattress that may be ruined due to the length of time it is sitting upright in a hot atmosphere. I have my computer screen that is required for work and had to buy another one. I have other work necessities, multiple kitchen appliances, clothes and other items that I have been forced to purchase duplicates of to continue with my life - costing me thousands of dollars.

At the end of the day, a shortage of labor and supply chain constraints make for a logistical nightmare. That said, this does not excuse such a rude & combative nature to your customers. All I am looking for is support and diligence in resolving my issue and would welcome the outreach from either of these companies with a solution. It really is a shame that even understanding and patient customers are getting treated like this, I hope I can change this review after an appropriate response.

Move size: 2 Bedroom Home Service cost: $2000