City-Removals and Storage

The move took place last weekend. It was the first time that I hired a removal company so, before I decided which one to go for, I had spent hours on the Internet researching the industry and writing down some names of its bigger and smaller players. I had various quotations, requested home surveys. To cut the long story short, I chose City Removals. The estimator who visited my property was a lady with a very professional approach, answered all of our questions and offered us a very good deal.
On the day of removal, the porters and their supervisor turned up before the agreed start time of the move, prepared all necessary materials and tools, explained us all the process from start to completion. They made sure our furniture and any fragile items were wrapped in special blankets and delivered them safely to the new house. Again, they were very professional, worked hard and finished earlier than we thought. We were very impressed by the quality of their service, everything went smoothly and trouble-free.
If I ever decide to move again, I will definitely use City Removals - a company that I'd recommend for their professionalism and experience.

Service cost: £950

The move took place last weekend. It was the first time I hired a removal company, so before I decided which one to go for, I had spent hours on the Internet researching the industry and writing down some names of its bigger and smaller players. I had various quotations and requested home surveys. To cut the long story short, I chose City Removals. The estimator who visited my property was a lady with a professional approach, answered all of our questions and offered us a great deal.
On the day of removal, the porters and their supervisor turned up before the agreed start time of the move, prepared all necessary materials and tools, explained us the entire process from start to completion. They made sure our furniture and any fragile items were wrapped in special blankets and delivered them safely to the new house. Again, they were very professional , worked hard and finished earlier than thought. We were very impressed by the quality of their service, everything went smoothly and trouble-free.
If I ever decide to move again, I will definitely use City Removals - a company that I'd recommend for their professionalism and experience.

Service cost: £950

I opted for City-removals after reading the reviews, and exactly like others said, good service to help through the stressfull situation. They were very polite, arrived on time, were careful and I felt it went beyond of what was expected. All the other quotes I received had an hourly rate, which I know it wouldn't  make me feel comfortable, looking at the clock and wondering if they could be quicker. City-removals had a fixed rate, and it was the best quote as well. Communication also was very prompt with their offices. I would use them again.

Service cost: £700

Please use this company to do your removals, they are the best.  So helpful, friendly and professional would have no doubts about recommending them to do a move.  We had them to move from Surrey to Cornwall and they were just brilliant!  The lady who did the quote was so lovely and the removal guys on the day were so helpful and polite and worked tirelessly during the move, which included a lot of driving.  All goods delivered in great condition and put where we wanted.

Service cost: £1470

We used City in April 2018 to move from a 3 bed house to a 3 bed flat. I chose them for their competitive price and was generally pleased. They packed for us on two days, then did the removal on the third. They took good care of our things and were adaptable and resourceful - one sofa was too big to go in through the front door, so they had the idea to lift it over the neighbour’s garden fence which worked well.
The only issue I had - for which I’ve deducted a star - was around the parking. It was double yellows outside our destination so I’d arranged a parking suspension on the residents’ bays opposite. However I was then informed that the movers weren’t insured to carry stuff across the road, so they parked on the double yellows and got a ticket or two. I thought this would be their responsibility but then, at the most stressful part of the day, I was handed a phone to their head office who casually informed me those tickets would be added to my bill. Really annoying and frustrating when I had spent money and time organising the suspension, and this really put a dampener on the moving experience. Other than that, City were good.

Service cost: £1500

This is the second time we have used the services of this company.On both occasions we have found them extremely proffessional, well manerred polite and with the most can do attitude possible.
The men that did our move were a pleasure to deal with.They did everything fast ,without any damages, sometimes even going the extra mile when asked for.
They also spoke very well about their company which is also a joy to hear nowdays. 
We moved from our 3 bed flat in Romford to a house in Enfield.
All in all a 5 star service.

Service cost: £620

We have recently used this company to move from Romford to Epsom. They very kindly offered to do a home survey,something that not many companies agree.We would have never chosen any company without seeing someone eye to eye.
Nicola was a very nice and polite lady who answered all our questions honestly.She was also very thorough in looking over our belongings. In our word she inspired trust.
The quote came in the following day and it was quite competitive so we decided to commit.
On the day the guys came on time.The move went along nicely with no breakages.The men were very organized and very experienced.They saw the house in the morning and started to work.
The whole moving experience was smooth and pleasant.We were left quite impressed by the whole thing.We imagined moving men are rough and not very polite but this crew changed our mind.Also they were clean and spoke English so communication wasn't a problem.
Based on our experience I would not hesitate in recommending this company.

Service cost: £840

We moved 2 weeks ago from our property in Romford to nearby Hornchurch.
Our decision to use this company was based on their online reputation which seems to be rather good ,the very good impression their assessor made when he visited our property and of course the price.
The service was excellent from start to finish.The crew we had was from Romania but they spoke very good English and we had no trouble communicating with them.
They worked fast  and professional all the time.Also always happy to share a joke just to ease the stress of the day.
As we had to move quite fast because of our 2 children our crew was made of 3 people.
By 5 PM they were on their way home.
We are very happy with the way this company behaved and with the men that helped us and we have no hesitation in recommending.

Service cost: £590

City Removals moved us from a small 2 bedroom flat on the second floor in Romford to a temporary house across the road. The whole service was extremely good.The 2 chaps worked very hard and were very careful with everything.They were also very polite and clearly they are instructed by the company to be as nice as they can be. It took them 3 and a half hours to load all the flat into the truck.Their stamina is absolutely impressive.Almost 4 hours of constantly going up and down 4 flights of stairs and no sign of fatigue. They had a short 30 minute brake before unloading all in the new house with the same speed and efficiency. We will definitely use them again when ee will finally move into our new place hopefully in 6 months time.

Service cost: £350

We found this company on line.They also came and visited our property.We were convinced by their good on line reviews,by their very polite surveyor and by the fact that they are members of the British Asociation of Removers.
The service provided was top notch and totally hassle free.Boxes were delivered in advance,parking was booked with the council,e-mails were promptly answered,no hidden charges..just a really good and honest service.
The men that took care of our move were from Romania,not that this matters in any way.They spoke good english and communication was not a problem.They were polite,maybe overlypolite sometimes and made the whole move look easy.
A definite yes to back up the company and we would certainly use again.

Service cost: £940

We recently used city removals to do a full house removal including packing, dismantling wardrobes and unpacking at new house. The quote for this we thought was very reasonable an given we couldn’t do much as we had a 10 week old baby they was very little needed doing prior to them coming on removal day.
The only bad point was that they couldn’t go up the attic for insurance purposes.

When at the other house the previous owners hadn’t properly moved out so they did what they could and worked hard into night to make sure my baby boy had a cott to sleep in that night.

Cant thank city move enough for their amazing service!!

Service cost: £940

We booked this company to collect and store our things from Manchester.The storage place was in London.2 weeks later when we found a flat they brought everything back.
The whole service was excellent.The most important thing is we have no damages and nothing missing.
We also needed acces to our room and they provided us  with the acces codes.All the things were very well stacked and they also used plenty of blankets inside the storage room.
Delivery from storage was booked for 2 PM but they arrived a little bit earlyer.As we dis not have the keys they were happy to wayt and made no fuss about it.
They also took their shoes off when we asked them as to not dirty the carpets,because it was raining outside.
All in all a very good service.

Service cost: £1180

We used this company to move to London.We We wanted a London basee company rather than a local one to handle our move.
The only negative is that they arrvied 30 minutes late in the morning but this was acceptable as they came to us all the way from London.
Apart from this everything went as smooth as possible.3 very polite and hardworking men.They are clearly instructed to behave and to go beyond their job description to keep customers happy.
Altough it was a long day this was by no means their fault.They explained that they canot rush too much as their first priority is the safety of our things.Could not have agreed with them more.
Overall a very good experience and very good value for money.

Service cost: £880

I booked two lorries to collect a great deal of assorted furniture and belongings from several parts of the south of England. Both teams attended early and took great care in packing and stacking all my items. Everything was delivered and unloaded swiftly and in pristine condition. I have moved many times in the past 5 years and each time I have used a different company. I will definitely use these guys again. They were careful, efficient and professional from start to finish. To top it all they were incredibly reasonably priced. Great job. Thank you.

Service cost: £1100

From start to finish it was fantastic. The saleswoman was very patient in my moving date changing again and again due mainly to incompetent solicitors. Three people showed up on a Sunday to pack up most of my items. They did not charge extra for this and in six hours they packed a 4 bedroom house. On the actual moving day they arrived at 7am and was loaded and left by 12:30pm. The poor guys had to wait at the new property for over three hours as the solicitors were very slow to complete their duties and I didn't receive the keys until after 4pm. The movers never once complained about the wait or about the fact that it was well after 8pm before they were able to leave. In moving the stuff out of the old house and into the new house they never once hit any walls or dropped any items. They treated my stuff as if it were their own. In fact they probably took greater care than even I would have if I had moved it myself! They worked hard, efficiently and were always courteous and polite. Getting a four bedroom house into a three is not easy, but they made it look so. If you need a mover, your look is over as these guys are the best I have ever seen or used. If only I could find a solicitor this good.

Service cost: £1900

We moved 5 minutes up the road from a house with 4 storeys, and some quite tight spaces. Due to the amount of stuff, and that we required a packing service, and the need to have our kids around in the evenings, we were advised to move out one day, and in the next day. The move out took from 7am to 3pm and the move in the next day took from 12.30 to around 5pm. City removals stored our belongings for us overnight, and we were able to have a stress-free evening staying at an overnight rental near our new house followed by a stress-free morning while we were waiting for keys the next morning. This made the move much easier. The team were very good, though they did make one mistake not bringing enough wardrobe boxes. They did pay for pressing of the items that required it afterwards though, so in the end, all was fine. The team worked really hard on the 2 hottest days of the year - or even last few years - and did a fantastic job for a very reasonable price.

Service cost: £2030

I have to start this review by saying just how professional, hardworking and well-mannered the crew that did our removal was.Everything was handled with great care and the dismantling and reassembling was done with so much speed and precision as if these guys have done this all their life.
Also even now, a week after my move  I am still amazed at how quick they packed our property.We had a 4 bedroom house with 4 people living inside (2 big and 2 small) and they packed all this in about 7 hours.Truly amazing and it just goes to show what a difference a team of professionals does.I can safely say that should I have attempted to pack myself it would have taken me 1 month to pack everything. 
Communication with the office was also very good with e-mails answered back very quickly. Also, they have organized all the parking arrangements with the local council.
Coming back to the removal team they have also used special covers for our furniture.It was really nice to see them placing our mattresses and sofas in protective packaging.Just how the lady who surveyed our property said they would do.
The whole removal lasted around 12 hours.They started at 07:00 am and finished around 19:00.They worked very efficiently and without breaks apart from the occasional cup of tea.
Also, they were very considerate with our needs as knowing we had a small baby the cat was the first thing they reassembled at our new house.
All our furniture was placed in the relevant rooms according to our instructions.
Ahh.. I almost forgot.. just to give you an idea of how these guys pack, I think we ended up with around 25 bin bags full of tissue paper after we have unpacked all the kitchen boxes.. impressive and reassuring. 
In the end, there is really nothing bad I can say about this organization as both the removal crew and the office were very professional and organized.

Service cost: £1540

I just wanted to thank City Removals and Storage for doing a fantastic job of packing and moving the contents of my flat.  Throughout the process from getting the quote to the final move, the staff have been amazing, very friendly, helpful and have made my move across London easy and hassle-free.  My move was quite complicated as I had the contents of my place being transported to two different addresses.  City removals took this in their stride and could not have been more obliging in all aspects of the move.  During the move, there were a number of complications with dismantling my beds but the guys went beyond the call of duty in ensuring that my beds were dismantled and put together appropriately.  All the packing was excellent and everything got to its destination intact and labelled.  I really can't thank City removals enough for all their help and would have no hesitation in recommending this company. Thank you!

Service cost: £600

City Removals and Storage were absolutely amazing. The guys turned up on time, went straight to work and completed our whole move in a day. Very, very impressed. They were polite, straightforward and very accurate with their timings and cost estimates.

Don't bother looking any further if you want a stress free move. I'm recommending these guys to all my friends!

Thank you. It is very refreshing finding an honest and professional company!

Service cost: £1200

We recently used City Removals for a move from London to Hastings and they made they whole experience a painless procedure. Our final completion date changed and they were obliging and when the day for the move came we needed an extra van which was arranged with no fuss and was there within an hour. We booked the complete a packing service which I would thoroughly recommend and not 1 item has been damaged. The team of 4 men were professional and willing to go the extra mile even after a very long. 15 hour day, absolutely nothing was too much trouble.  I would have no hesitation in using them again and in fact would probably opt for their unpacking service.  Great company!

Service cost: £1770

Very impressed with the service provided by this company.I have picked them after reading all these reviews about them on this website.Nothing was too much trouble for them.Nicola the lady that did our home survey was also in the office and coordinated everything and promptly answerred all the questions we had.
The packing service was exceptionally well done.They did not cut any corners, wrapping all our fragile stuff, our pictures and mirrors.Their staff is also a delight to deal with being very polite and professional.
On the removal day itself everything was done rapidly, without conplaining and extremely organized and professional.They used special covers for many of our belongings.Also we had quite a lot dismantle and reassemble but again this proved no problem for them.I was especially impressed with the guy who was packing our stuff into their truck.The guy was a genius.He was covering everything with blankets, securing everything with straps..etc..etc, and arranging our belongings as if he was playing Lego.
Now to the part that impressed me and my wife the most.
At the end of the job, one of the crew, Silviu came and informed us that our Apple Imac was dropped being damaged.He explained that they will take this away and provide a replacement within 2 weeks.The next day I also had a call from the office and they apologized for the unfortunate event and informed us that our computer was already deliverred to Apple for investigations.
Like Silviu said our computer was with us again the following week..
I knkw things like these should not happen but we have understood this was just an accident.What mattered most is how the company chose to handle this.impressive customer service.
It is now obvious that their crews are trained to handle this events when they happen and they as company take responsability and don t run away from it.
All in all a very good experience.Even though they broke our computer our whole move was conducted extremely professional and also they handled the situation with our computer being very honest all the time.This is why I recommend this company and also gave them 5 stars.

Service cost: £1270