Zoe Taylor said "They are 100% reliable, good price, professional, friendly and problem solvers."

Average service price

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£ 675
Local move average
46% less than market avg.
£ 806
Long Distance move average
54% less than market avg.
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482 reviews

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Brian Shaw
Sep 03, 2022
Long-distance move from London, Greater London to London, Greater London

Excellent removals service

City removals were fantastic for us throughout. The detailed video survey gave us confidence they knew what they needed to do. The flexibility over packing options - we went for the fragile only option and nothing was broken during the move. They took the furniture apart and put it all back together so well. The moving team were friendly and efficient, made the whole experience stress free for us and much easier than we thought it would be. Fantastic, can't recommend them enough.

Move size: 3 Bedroom Home Service cost: £1600

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Donna
Oct 04, 2014
Long-distance move from London, Greater London to London, Greater London

UPS is that they can unpug something!!?

Would have been a 5 star rating; the removal/delvery crews were excellent, polite and helpful, however the key reason for chosing this company from similarly priced quotes was the statement that it included ""FREE disconnection and reconnection of kitchen appliances" - this is also advertised on their vans. Although I told the company in advance that I had an electric oven and a diswahser to go into storage, they denied this service was offered, when I complained they said it didn't apply where appliances were wired in. I thought cookers had to be wired in to meet health and safetly legisation? - so basically the offer translates to "we'll unplug electrical appliances for you", Also their office is poor at recognising payments, despite my quoting invoice number on the transfers; one invoice was emailed to me as overdue a week after I'd had an email from the same person confirming payment recieved, lafter that I was asked for cash payment on the day my goods were returned, despite making a bank transfer two days earlier.

Service cost: £938

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Official company response

Dear Ms Donna Cullen,

Thank you for the review you have posted.
We would like to clarify a few very important points:

Regarding the payment, in our confirmation emails we specifically request that the name is put as a reference, however you have chosen to write the invoice number. When you wrote to my colleague that you have paid your invoice he checked the bank statement on the same day and your payment was there, however when the accounts departments were trying to apply the payment a few days later, the searching term would have been your name but because you have used the invoice number and not your name as a reference, your payment was not found and this is how the confusion was created. This is why an invoice asking for payment was sent to you. Once again, on your confirmation it clearly says that should you make a bank transfer you should put your name as a reference and not the invoice number. Before sending you the invoice we have searched for your payment by your name and nothing showed up because as a reference you stated the invoice number.
Also our crew asked for payment once at the end of the job. When you told them you have paid they understood immediately and did not insist with this matter so no stress was caused..I hope this clarifies the matter regarding the payment.

Regarding the more important matter with the appliances, we as a company have never tried to misled anybody nor is it in our policy to win jobs with false advertising.
In your quotation it clearly states FREE DISCONECTION AND RECONECTION OF APPLICANES WHERE APPLICABLE. The only times when we do not disconnect appliances is when they are gas based or they are wired in directly into the wall without a socket. This is for our safety and also your own. Only qualified electricians or gas safe plumbers can touch gas appliances and wired in electrical equipment. Actually it is an offence to do otherwise.
Regarding you saying that our offer only applies to unplugging electrical equipment you could not be further from the truth. We disconnect washing machines at all times so people do not need to call plumbers and also dishwashers. The majority of people do not have these appliances wired in as you say without a socket. Most of the washing machines and dishwasher are connected to a socket and to a range of pipes which we always unplug and disconnect.
Also we are happy that we identified your mistake with the date your goods should be delivered from storage as you have wrote to us that you wanted your goods delivered on the 4th of November(in fact you wanted them delivered on the 4th of October, but made a mistake with the date in your e-mail). Should we have not double checked this date with you we would not have delivered your goods on the 4th of October.
We do however recognize that more communication from our side would have helped and we will change all our quotations to better explain the service we offer.Although we clearly state that this service is available where applicable we willl be more explicit and write that this does not apply to wired in appliances.
We are also sorry that you wrote your review trying to make us look like we are misleading customers and we do false advertising as this is not the case and certainly not our intention.
We would like once again to thank you for using our services in and out of storage and to apologize for the inconvenience with the appliances.


Kind regards,



Alexander Constantine

Tel: 0800 078 7952
Tel: 0203 583 9034
 website www.city-removals.co.uk
 e-mail office@city-removals.co.uk.

Colin West
Apr 17, 2014
Long-distance move from London, Greater London to London, Greater London

Excellent Service Indeed!!

I booked City Removals - to move the contents of my 2 bedroom 2nd flat into storage (Purfleet, Essex to Barking, Essex).  I never moved before since buying my flat so was anxious about how everything would go.  I booked the removal for 9.30 am but went down at 9.15 am to ensure there was somewhere for them to park and they had arrived early.  Both removers introducued themselves and got to work straight away.  Both were very polite and knew exactly what they were doing.  Considering I had 2 flights of stairs and no lift to contend with they emptied the flat and loaded everything into the van in exactly 2 and a half hours.  We followed them to the Big Yellow Storage company where they unpacked everything into storage too.  Both guys were excellent and will definitely be using them to move my things to my house when it's available.  Will definitely recommend to friends and family too!!  Thank you very much :-).

Service cost: £320

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Thumbnail photo by Colin West of City-Removals and Storage Second thumbnail photo by Colin West of City-Removals and Storage
Claude
Jun 13, 2017
Long-distance move from London, Greater London to London, Greater London

Wish I read the negative reviews car before falling for the good ones.

I wish I read Sangita's review before hiring these people as I fully agree with her.
Silviu was very quick to sell this with a shiny brochure and very responsive. The people that work there, are a very different lot.

I had a very similar experience with the wall and carpet damage , the wall and carpet damage were City removal responsibility, not the insurance company and they did nothing about it and just said the it was now down to the insurance company to resolve the problem. They were extremely defensive on the phone and not service oriented at all.

Poor customer service , I would not recommend this company to anyone.

Service cost: £1350

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Official company response

In response to the above review we feel the need to respond as per below:The lady refers to our Terms and Conditions as being small print.This is completely untrue.We have advised her at every step of the booking process to check a few very important clauses one of them being that we (like every other removal company) need to be notified of any damages within 7 days from the removal date.We are members of the British Association of Removers and we follow very strict guidelines when dealing with damages.We have followed the procedures that are set in place by the governing body of the best removal companies in the industry yet as per the totally unfair review above this was not good enough.We have sent the customer a claim form yet she refuses to complete it and send it back to us instead asking us to reimburse her from our own pocket. Unfortunately it just does not work this way. We are fully insured, we have acknowledged her claim yet she is not happy.We do not understand what else we need to do.Sometimes things go wrong unfortunately and we have built a reputation of not hiding from responsibility.We are always proactive when dealing with claims and in most cases these are resolved favorably.The problem here is that the customer did not read our emails where we specifically asked her to check the particular clause where we inform all our customers that in the event of any damages we need to be notified in writing within 7 days.She did not read this yet she blames us.The insurance company we have is British Association of Removers recommended it is totally independent from us and they will asses every claim based on the rules that govern the contract between us and our customers.We cannot instruct our insurance company to accept or decline claims.They will receive the claim and they will investigate and decide based on the rules that govern the contract,The customer called almost 2 weeks after her removal was completed to tell us about these damages.We believe it is very important to understand that although the lady refers to our terms and conditions as small print this is totally untrue.Again we have notified her at every step of the way of a few very important clauses that she should read.She refers to our insurance as being a scam.This is completely and utterly not true.AS long as we are notified of any damages within 7 days our insurance works totally fine.Our quotes are based on templates made by The British Association of Removers.They are purposely designed to make sure everything is there so that it is very easy for all the customers to exactly understand the contract they are entering into.Also we have apologized to our customer and we totally understand her frustration but in the end we deeply believe we that it is totally unfair for her to write such a bad review that can be damaging to anyone's hard earned good reputation when in fact all the bad feelings regarding this come from the fact she was not aware of the 7 days rule(that all the companies have in place) which again was more than clearly presented to her.We are a 100 per-cent customer focused company and we pride yourself with the level of service we offer.We invite anyone who reads this to also read other reviews about us and also make up their own mind about the above review.Thank you to everyone that took the time to read our explanations.

UPDATE:The customer also implies that we dismantelled her bookcase and we did not put it back together scratching her walls in the process.This is partially true.We did dismantle the bookcase but when our crew arrived at her new address because of a lack of space the men did indeed not reassembled the bookcase.This was not done because the unit was to big to fit where our customer wanted.At no point did she tell our crew to assemble it in a different place.She did not even call our office on the same day or the next to report this and ask for further advice or resolve.She only told us 2 weeks later.We strongly believe that anyone with such a big issue on the moving day if unhappy with our crews resolve would call the office straight away.But no..she did not.Also if we indeed did scratch the wall than why wait 2 weeks to report?It just does not make sense.The so called damage was observed on the day of the move and yet it was only reported 2 weeks later.If this would have been reported to us on time this would have also been covered by our insurance.We are not patronizing you at all.Whenever there is an issue we have a duty of care to investigate.We cannot accept claims that come our way without first investigating what happened.Please rest assured that as explained before accidents do sometimes happen and in most cases where it is our fault we always did and always will take full responsibility without hesitation.AS it was with the bed and the sideboard where the customer accused us of damaging these items we had conclusive photographic evidence that these items were damaged before we moved them.The customer claimed that we damaged a bed and a sideboard. However our crew took photos of these items showing them in their original rooms before we moved them.The photos clearly showed that the items were damaged before we moved them.Yet the customer still implies that we damaged the items even after seeing the photos which clearly and without a doubt show these items as already damaged.This is why we always investigate (as it is normal) before agreeing with a claim.What is so wrong with us investigating claims and acting on our findings?Just because we do not accept claims for items that were already damaged or for damages that were reported to us 2 weeks later and that clearly were not done by our crew you are saying that we have poor customer service.Completely not true.UPDATE2.We are not treating you and anyone as criminals and we have never threatened anyone with court proceedings for posting negative reviews.We believe it is futile to further respond to allegations as unfortunately it is clear that we cannot find any common ground.We politely invite anyone to read this and make their own mind up with regards to the above.

Richard Adams
May 23, 2018
Long-distance move from Guildford, Surrey to Derby, Derbyshire

Decent move but don't trust their insurance not worth a dime!

Ok move in terms of arriving on time & packing and delivering. The problenscame on unpacking & finding they had damaged some items in the move including an antique mirror and speaker cabinet. Not interested in covering any damage via “Removals Claim Service” extremely poor service received. We have done 6 moves including international in the last 15 yrs and this was by far the worst. Avoid - much better firms out there, or if you do use them prepare to cover via your own insurance theirs isn't worth the paper it’s written on!

Service cost: £3000

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Official company response

Dear Sir,
Thank you for the review you have posted to which we feel the need to respond as per below.
From what we understand you are disappointed that our insurance company did not honor your claim for the 2 damaged items.
While we understand your frustration they did not honor the claim because this was made 10 days after the date we finished your removal and as per the Terms and Conditions we need to be notified within 7 days from the date of your move.
We have advised you every step of the booking process to check a few very important clauses one of them being that we (like every other removal company) need to be notified of any damages within 7 days from the removal date.
We are members of the British Association of Removers and we follow very strict guidelines when dealing with damages.
Sometimes things go wrong unfortunately and we have built a reputation of not hiding from responsibility. We are always proactive when dealing with claims and in most cases these are resolved favorably.
The problem here is that you did not read our emails where we specifically asked you to check the particular clause where we inform all our customers that in the event of any damages we need to be notified in writing within 7 days.
Our quotes are based on templates made by The British Association of Removers. They are purposely designed to make sure everything is there so that it is very easy for all the customers to exactly understand the contract they are entering into.
This clause was not some hidden small print text in our terms and conditions. This was presented highlighted in red in the quote that we have sent you.

Had you notified us within 7 days of any damages than I can assure you that the claim would have been sorted in your favor.

Again we are sorry that this was not resolved in your favor.

Robin
Jun 11, 2014
Long-distance move from London, Greater London to London, Greater London

Never Again.

I decided to use this company because of the good reviews online and paid £70 more than for other quotes received as I wanted a stress free move.  The removal men were good and patient.  However, I was promised a move of 4 hours.  14 hours later the move was finally completed - taking two trips.  The old flat and new flat were only 20 minutes apart.  I was charged extra for the time it took and the company denied being told about my TV which had been discussed in great detail. I had never said how many boxes I had as I did not know but they put in the quote 40.  As I am disabled I really needed a company that would deal with the move for me, however I had to be involved at every step. I had a parking permit for the van but the removal men kept complaining about the difficult parking at my old flat and every solution I offered was not good enough.  I had to go knocking on doors in the pouring rain to see if someone would move their car.  I wound up being on my feet for 14 hours and was crippled with swollen legs, ankles and feet and exhaustion and was bedridden for several days after the move.  The company made me feel that having a smaller van was my fault - but they were supposed to be the experts not me and they should have offered to visit the flat to fully assess what was to be moved and what size van I would need.  I am completly upset and appalled by this company and I would suggest to other customers to get a site visit for a proper quote so you don't get caught out in the middle of your move!!

Service cost: £375

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Official company response

Dear Ms Rudolph,

We are extremely disappointed and stunned with the review you have posted and we would like to clarify a few points.
On the day of your removal our guys arrived on time at 08:00, however they did not start your removal until around10:00AM.This is because they could not find a suitable place to park. They did not complain about the parking like you said..they have only informed you that as there is no parking they would have to park however they can and risk a parking ticket, to which you were not happy with. When you have booked your removal you told us that parking might be tricky to which I said that I am sure our crew will find a solution with the only downsize being that we might incur a parking ticket. So because you were not happy with paying a parking ticket anymore you have delayed the whole job with around 2 hours..again we have accepted the situation but for you to say now that this is our fault is very disappointing. And in the end our crew parked like they have suggested in the morning and no parking ticket was issued either.
Regarding the number of boxes again what you are saying is not the truth. If you remember when we spoke on the phone I have asked you how many boxes you think you might have..10..20? to which you said more than that. I have than asked you..so is it more like 40? to which you have replied..definitely no more than 40.So that number was not invented by us.
Also I have never promised you a move of 4 hours. I only estimated that your removal should take a maximum of 6 hours..but for a number of factors that I will present below this took a lot longer:

-you have delayed our crew with around 2 hours by not allowing them to park
-the number of boxes that our crew found was more or less around the 80 mark. This meant that a 2nd trip was necessary , adding at least another 3 hours to the total.
-your belongings were not packed properly as you have only used small boxes, bags of different sizes etc..This takes a lot more to carry than if you were using normal removal cardboard boxes and they take more time to be stacked properly and safely in the vehicle.
Also on the day of your removal you were very stressed throughout the whole job. This is how you were. We have not done anything to cause you problems.|You were simply stressed for no reason that we could have controlled.

Also we have never said it is your fault that the van was to small. All we said was that because you have a lot more boxes than estimated our guys will have to do a second trip. To this we have applied a minimum charge of £70.00.Where is our mistake here? This again was not a situation which should have caused stress. We or our crew were not upset that we have to do a second trip. We have accepted the situation and we only wanted to finish the job.
We understand that an unplanned extra charge on the day might not be what you were expecting. In total with the 70 pounds added you have paid a total of £370.00 for which our crew was with you for 14 hours doing 2 trips.
You are also saying you had to be involved at every step..this simply is not the truth. Our crew did the whole job themselves. They even allowed you to travel in the van with them between the addresses..this is not something that we normally do because of insurance purposes..but we allowed this because of the situation you were in as we were sympathetic.
Reading through your review again we do not even understand what you are exactly complaining about or where is our mistake on the day. We had a 2 men crew that stayed with you for 14 hours without complaining. We finished your job even though we had to do a 2nd trip and we have only added a charge of £70.00 so that we can cover the costs involved in doing a 2nd run and not for our profits.
You mention that you ended up bed ridden for several days after the move..again..we do not understand where our fault lies in this.
Also you are saying that you started to knock on the doors of your neighbours in the poring rain..our crew wanted to do this..they have told you that they can try and find a place to park and speak with the neighbours..and yet as you were very stressed you decided to do this yourself.
Also throughout the whole day you have shouted several times at our crew..just because you were stressed ..to which they have kept their calm and kept on working.
Again all we can say is that we are very sorry that this situation has occurred and we will try to be even more polite and understanding in future situations like yours.
Thank you.

Kind regards,



Alexander Constantine

Tel: 0800 078 7952
Tel: 0203 583 9034
 website www.city-removals.co.uk
 e-mail office@city-removals.co.uk.

Adam Allain
Oct 28, 2014
Long-distance move from London, Greater London to London, Greater London

Removal into storage.

The guys are just about to leave our property,taking our staff into storage. We had an incredibly helpfull and polite 5 strong men crew who made our day as easy and as stress free as posible.All of them lovely chaps but most importantly very organized and proffessional.We are quite impressed by the whole experience. Their vans are new fully equiped and very very clean(as you can see I took a picture) We are renovating our property so they will keep our thing in storage for a few months. Also they are unbelievable fast.It s almost 12:00 and they are very close to finish.They had to pack,wrapp and load a 3 bed flat. A lovely experience so far which we hope will continue when they will bring our staff back.

Service cost: £1140

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Jason
Jul 07, 2015
Long-distance move from London, Greater London to London, Greater London

Excellent service.

City Removals moved us with no problems.I saw their van moving our neighbour and I asked them for a card.I got in touch via telephone and I arranged for a home estimate. This was a packing and removal over 2 days.On the first day they also loaded some of the stuff in the truck.Polite and friendly with a can do attitude the 3 movers made our day.Things were carried fast and with care,everything was wrapped and properly protected. The boxes were very nicely packed and labelled so we had no trouble finding our stuff.They user 2 vans as it was too late for them to arrange parking and a larger truck would have been impsosible to park.New ,clean and very nice looking cans also.Pick attached. A very good service all around.

Service cost: £1250

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Brian Towe
Jul 03, 2017
Long-distance move from London, Greater London to London, Greater London

Dumped at last minute.

Arranged for a quote in April, confirmed anticipated sale completion date immediately on exchange in June and reconfirmed same date on 1st. July. City Removals now say they have no availability to perform the move and I have to start looking for another company at the last minute. Email from them basically says they don't take bookings too seriously because completion dates often change - mine never have in the 8 moves I've done to date.

Service cost: £2400

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Official company response

Dear all,

The above review is incredible misleading and not true.
We have indeed provided a quote for the above customer.
We have indeed been asked if we have availability for the move for different potential dates.
The client was provided with a quote in April and throughout May and June we communicated with him potential moving dates.
Now at no point he asked us to book his removal. He was never booked.
We have only discussed potential moving dates.
At the same time we discuss potential moving dates with many many clients. Not everyone who enquires about potential moving dates after we have provided a quote end up using our services.
We book each customer on a first come first served basis. We can also book customers on a provisional basis if we are asked to do this. But a quote is a quote. It is not a confirmation of booking. Again we send hundreds of quotes and not everyone we send a quote to will be using our services. We can never reserve a date when we send a quote. A date is reserved when a customer accepts our quote and specifically asks for a date to be reserved.
We understand your frustration at not being able to use our services but at the same time we believe is deeply wrong to try an tarnish our hard worked good reputation just because although you have never booked our services we were not able to do your removal when you finally informed us of your intention to do so.
Thank you to everyone who took the time to read our response.

Grace
Sep 21, 2017
Long-distance move from London, Greater London to London, Greater London

Never Trust City Removals.

Although they seems have good reviews, Never Trust Them!

During the move, my husband took off his watch and left on the table, which valued 1000 pounds, and after they left, the watch went missing! We have reported it to police immediately. They don't do employee background check or criminal background check, so no matter how good their website and their reviews, don't use City Removals! if you choose to use them for home moving, keep all valuable items with yourself, Never ever trust them!

Service cost: £660

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Official company response

Words are not enough to properly express our disappointment at seeing your review.
We are one of the oldest moving companies in London and we have provided 1000's of customers with an outstanding moving service throughout the years.As testament to our service and dedication stand hundreds of positive reviews on many different websites.We never and we mean NEVER had issues with missing items.If this would have been an issues in our company this would have been mentioned by other customers in the past.It is impossible to get away with things like this over the long term.We do not even have ONE review that accuses of wrongdoing to such an awful extent.
We are honest people doing an honest business.
We are also members of The British Association of Removers and also we are certified by Which Trusted Traders.
Unfortunately a review like yours can ruin someone's hard work reputation undeservedly.
Your reviews is also factual incorrect on a number of issues.
Firstly you say that we do not do a background check on the people that work for us.How do you know this?It is extremely easy to play with words without knowing the facts. Truth be told we have 17 people directly employed by us of which 17 have had a CRB check when they started working with us.Secondly all of the 17 people have been with us for at least 3 years and we never had reports of foul play with any of them.We take care of them and they provide us with honesty , integrity and a good service.
Secondly we moved you on Sunday the 3rd of September.You first called us on Wednesday the 6th to report this issue some 3 days after we did your removal.
You mentioned to us that your husband had his Gucci watch on his wrist the whole day.he only took it off when you arrived at your new address.You mentioned that you are not sure what he did with the watch but you think he left it on the kitchen table.So you have never been 100 per-cent sure what your husband did with the watch.
Why have you called us 3 days after the watch have gone missing and not sooner?Manny things can happen in 3 days.
Instead you chose the easiest route :BLAME IT ON THE MOVERS.
I can assure you that our crew did not take your husband watch.
We move things much much more valuable than a GUCCI watch on a daily basis and I repeat we never ever ever had a problem with customers not finding things after we moved them.
Nowadays unfortunately all to easily reviews can be posted by anyone who would like to tarnish someones hard worked reputation.
We hope that everyone who reads this will make up their own minds in this matter,.
But we would never ever risk our business by employing people who would steal a watch.

Anthea Yip
Sep 22, 2020
Long-distance move from Greater London to Berkshire

Poor packing, Not collect cartons.

This is my second time to use City Removals. I was happy for their service before, but not this time.

They packed roughly on 1 Sep 2020. All stuff fell off during my unpack.

Moved on 2 Sep 2020. They broke one of my wall lamps and my mirror. They will contribute good will gesture for this. But I have not yet received.

We requested collection of cartons on 14 Sep. They agreed to collect on 19 Oct. But no one showed. The next collection of cartons is 1 Oct. I need to keep the cartons for 2 weeks. Too late! They asked me to recycle the cartons by myself if I can't wait. Collection of cartons included in the packing service price. They are responsible on this, but they failed.

Move size: 4+ Bedroom Home Service cost: £1260

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Mark C
May 22, 2014
Long-distance move from Brighton and Hove, East Sussex to Barnet, Greater London

A great service.

I think this was a complicated move - large house, some stuff being left behind, storage required due to cock-ups with completion dates, different room configuration at destination - and they dealt with it splendidly.  Really professional and hard working, I had complete confidence in them from the moment they arrived.  Thoroughly recommended.
The only problem they had (that I was aware of) was a lack of drivers on the delivery date, due to problems with another job over-running.  Given that in a growing company being run efficiently such problems are inevitable, I was impressed with their handling of it.

Service cost: £4800

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Neil
Dec 31, 2015
Long-distance move from Aylesbury, Buckinghamshire to Cambridge, Cambridgeshire

Complex Removal - December 2015.

I recently used City Removals for a complex move from our 5 bedroom family home into a storage unit located in a garden given we were relocating due to business.

We got frustrated with other removals companies finding our requirements too complex to understand or accurately quote whereas from the first moment we engaged with City Removals I was impressed by their professionalism and speed of service. I had a representative on site the very next day to assess the property and belongings and a quote the day afterwards. Their quote was simple to understand and clear that it included disassembly and reassembly (if required) of furniture which other providers liked to add as an additional cost which they charge a phenomenal amount for in my opinion.

We booked the team at short notice without any fuss at all despite being within the Christmas Period and they arrived onsite early on the day ready to begin. They were then like an express train through the property, moving and dissembling furniture diligently at an incredible speed and providing comprehensive furniture wrapping and covers to ensure everything is protected in the move. They worked hard throughout the day and took the stress out of the move repeatedly telling me that I needn't get involved or help them. At the end of the day having loaded everything into storage the team remained and were continually ensuring nothing else needed doing before leaving the site.

Prior to this move I have always taken care of my own removals renting vans and relying on friends and family but after the experience with City Removals I will never do so again. I recommend them incredibly highly and will use again next time we move either personal or business.

Service cost: £1000

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Mrs Wilson
Oct 23, 2015
Long-distance move from Barnet, Greater London to Barnet, Greater London

Excellent service!

What a fantastic service we received from City Removals! Exceeded our expectations. Customer service was excellent - right from the start, through to the very friendly removal men on the day. We moved from a 5 bedroom house in St Albans, so it was never going to be an easy job. We opted for the packing service as well as removal. They arrived the day before our completion day to pack up our whole house for us (down to the last knife and fork!). They were very quick and efficient - they completed the packing of the entire house in about 6 hours, then they managed to move everything out of the house by 12.30pm the following day! They were then even quicker and just as efficient at moving everything back into the new house, including the speedy reassembling of beds, wardrobes etc. I would certainly recommend them to anyone looking for a stress free move!!

Service cost: £2200

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Thomas
Mar 26, 2016
Long-distance move from Barnet, Greater London to Chelmsford, Essex

Outstanding Service.

Last week, I had to relocate due to some changes in my family life. Because it was the first time I was about to move, I had spent hours looking for the best, most suitable and reliable company to make sure my move would be smooth. I've made loads of phone calls, sent and received tens of emails. Finally, I decided to go for City Removals, a company based in East London. What made me choose them was a number of factors: I've had a lot of questions regarding all the aspects of the removal process, all of them have been answered and explained. They offered me a range of options as to pricing, timings, team sets etc., to choose from.
As mentioned above, I had never used any removal companies before, therefore their pieces of advice were priceless.
On the booked date, the move went as smooth as their website promised. The guys arrived much earlier before the set time, they brought in all the boxes, bubble wrap, tapes etc, made a plan of which rooms to start with, split in smaller teams to work in different areas of the house. Watching them I had the impression that they REALLY knew what they were doing. During packing and loading they hadn't made any longer breaks (they had their morning and afternoon coffee, of course).
When they arrived at the other end, they made sure all our belongings were put to the right rooms and places. They used specialised blankets and other protecting materials to keep our new house clean. The removal finished early evening ( though I thought it would take much longer). After the last piece of furniture had been brought in, I knew I had chosen the right company. Their professionalism at both customer services and the process of moving was of the highest level. If anyone needs an outstanding removal services, go for CITY REMOVALS!

Service cost: £2368

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Rachel
Oct 05, 2016
Long-distance move from Colchester, Essex to Maidstone, Kent

Brilliant and easy removal.

We booked City Removals for a move from Essex to Kent and I was extremely happy with the service we received. The removal team were punctual, friendly, and took great pride in their work and within minutes of them being there I knew I had chosen the right company. They moved things with care and wrapped things to keep them safe (like my easy to scratch coffee table) before transporting them to the van. They also provided cases for the sofas and lent us some boxes for the few things we had forgotten to pack up. Lastly when it came to unloading they placed things with care and took care navigating around tight corners, they were also happy to move things if we wanted them in a slightly different place. I would definitely recommend this company.

Service cost: £540

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Laura
Jun 13, 2016
Long-distance move from Dartford, Kent to Maidstone, Kent

Couldn't have asked for more.

I was recommended this company from a work colleague and was so pleased. The packed and moved me from my 1 bed flat into a 3 bed terrace within the space of 5 hours (including an hour break while waiting for keys).

We had relatively little furniture but the furniture we did have were large items (mahogany super king bed) or antiques. Can confirm none of my furniture pieces were damaged in the move as they wrapped and packed them up superbly.

The gents on the day were really friendly and we moved on the day which so far this year had the most rainfall. There were no damp/damages regardless of the rain.

I have already recommended their services to a friend and will to many many more.

Service cost: £1032

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Fiona S
Mar 19, 2017
Long-distance move from Croydon, Greater London to Brighton and Hove, East Sussex

Recent move from Thornton Heath to Haywards Heath.

This is the first ever review I have written but feel I need to write this so that others can read about the amazing service we received - I cannot recommend City removals highly enough. Before the quote city removals visited and checked out what we were moving - including garden and shed. We paid for packing service and move. 3 packers arrived 8am on Thursday and by 5pm had packed all our belongings into boxes. The care the team puts into packing every item in paper is amazing. On Friday 8am a team of 5 arrived to pack all our belongings into their vans. At the other end everything unpacked by around 5pm. The team hardly stopped at all - taking care to put all boxes in the correct rooms, and making sure that there was covering on all carpets to ensure no mess. Wardrobes and beds were reassembled as well as the washing machine being plumbed in. We have been unpacking over the last 3 weeks and so far everything is intact. Even the most fragile of glasses have travelled well. I would definitely recommend City Removals to anyone considering a stress free removal and excellent service.

Service cost: £1728

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Steve
Mar 21, 2019
Long-distance move from Croydon, Greater London to Salisbury, Wiltshire

Excellent Experience - Outstanding Professional Service.

We can only say it was an excellent experience using City Removals. We found they gave an outstanding professional efficient service at a very sensible reasonable price. They were communicative and kept us informed every step of the way.

Moving from our property in South London to Wiltshire (115 miles) we found sourcing and deciding on a removal firm one of the hardest decisions. We invited eight firms to provide quotes and were genuinely surprised with the difference in service and price offered for the same house with the same cubic meters, every company had a different assessment??

We decided to instruct City Removals because we liked their presentation, their quote was straight forward and totally inclusive. No added extras like all the other firms.

It is certainly a strange feeling putting your life in the hands of a removal firm, but over a two day removal, packing on day one and the move on day two we certainly made the right choice. From the off two guys on day one worked tirelessly packing for 8 hours. Day two a team of 6 arrived at 7.00am and they were on the road by 11.00am. Arrived in Wiltshire in good time to unload and by 5.00pm they were gone.

To Sum up we were very impressed with City Removals and we have no hesitation in recommending them. Thankyou to all the team for your help and positive attitude, we enjoyed working with you.

Service cost: £2300

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Claire Headman
Jan 14, 2020
Long-distance move from Croydon, Greater London to Croydon, Greater London

Speedy and efficient service.

We used them to pack and move our 3 bed house to a 4 bed. Came in the day before the move and packed everything, safely and securely in a few hours. On removal day they were so quick and efficient, even with some of our more troublesome items (sofa getting into the new front room and our treadmill needed dismantling to fit through the house). No fuss and worked tirelessly. Came back a couple of weeks later to pick up their removal boxes to be reused/recycled, which is a fab added bonus. On time, in fact early every day. Would definitely recommend and use again.

Service cost: £1000

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Anita Kolmel
Oct 03, 2018
Long-distance move from Bromley, Greater London to Canterbury, Kent

Moving from Bromley to Shepherdswell near Dover.

First class company. Packing service was second to none. Nothing broken and all boxes labelled well. We had to go into storage for a couple of weeks which they organised for us. Nothing was too much trouble. All were very polite and friendly and worked very fast and efficiently. Set up washing machine. Would strongly recommend and if We had to move again would not hesitate to use them. A real gem.

Service cost: £2600

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Rhiannon
Sep 16, 2019
Long-distance move from Cardiff, South Glamorgan to Cardiff, South Glamorgan

Drivers went above & beyond.

Drivers were super helpful & friendly - despite being given the wrong address from their office and already having a long day, they were quick and cheerful to move my stuff and really went the extra mile to make me feel comfortable with the entire moving process! Everything was transported with care with nothing broke or damaged and was a great value for money overall.

Service cost: £140

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Alex
Apr 15, 2015
Long-distance move from Epsom, Surrey to Basingstoke, Hampshire

Epsom to Hampshire.

I recently moved from Epsom to Hampshire. The 3 men team was extremely friendly and professional and went the extra mile to make sure our whole day was hassle free.The move was not the easiest but they kept a great spirit right until the end of a quite a long day.
They dealt with our fragile stuff very delicately and made sure everything arrived in one piece.The truck was unloaded into a garage as the new property was not ready yet.They stacked everything incredibly well and also used some of their blankets to protect the furniture. 10 out of 10.
Communication with the office was kept at all times which made us feel secure as well.
Good stuff.

Service cost: £670

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John H
Nov 13, 2015
Long-distance move from Guildford, Surrey to Norwich, Norfolk

City-Removals.

Initially we were a little sceptical about all the good reviews we had seen for this company. However we needn't have been concerned. They moved us from Guildford to Norwich in one day. They turned up as planned and worked quickly, quietly and efficiently. All the fragile goods were packed by them and they moved a heavy upright piano without damaging it. The use of three smaller vans improved efficiency and flexibility.
Apart from not being able to get an old wardrobe up narrow stairs everything was in place without a hitch.
Nicola's initial estimate was correct. Unfortunately the number of hanging boxes that came were fewer than planned.
Nick and his team were very good and we would definite use them again.

Service cost: £1764

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Kamla
Feb 01, 2016
Long-distance move from Guildford, Surrey to Guildford, Surrey

Great service!

Aside from a slight confusion about the amount of stuff that we had to move (which meant they had to make 2 trips and they did, with no extra charge after a couple of conversations with the head office), this service was exactly what I had hoped for. They packed everything very well and moved it all into the van, so it was very secure and safe. Then drove very carefully to the new house and bought it all in. Then back again to finish up. They worked extremely hard for the whole of a really long day and for a great price. I will definitely be using them again!

Service cost: £850

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Company Info

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City-Removals and Storage has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 548 Rainham Road South, London, RM10 7XD, but movers usually cover a much larger area.

Company Notes

The all in one removal service!

Proud members of The British Association of Removers and also a Which? Trusted Traders member ,City Removals provides an all in one solution to your move. We’ll lovingly pack your knick knacks in bubble wrap, carefully and expertly dismantle and re-assemble your furniture at each end of your move and deal with each an every aspect of your move.

We believe your moving day should be completely stress free, which is why our unique, tailored approach will leave with nothing to do but relax and look forward to life in your new home.

About the Business

City-Removals and Storage reviews, complaints and consumer reports online.

Is City-Removals and Storage a registered company?

There are no regulations or any required licences for moving companies that operate in the UK; however, if you want to avoid potential issues, check whether the provider you have chosen is registered as a legal business. Verify Companies House records of City-Removals and Storage here and make sure the moving company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of City-Removals and Storage here.

How to check if City-Removals and Storage is trustworthy?

For extra peace of mind when hiring City-Removals and Storage you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organizations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is City-Removals and Storage cost for local moves?

We have calculated an approximate local moving market average price from 126 reviews of people moving within Greater London to be £1253.

From 326 local reviews for City-Removals and Storage, we have calculated an average moving cost of £675 for local moves.

This could mean that City-Removals and Storage is cheaper with about 46% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is City-Removals and Storage cost for long distance moves?

From 323 reviews of people moving long ditance, we concluded that the market average costs are around £1747 when moving long-distance.

For City-Removals and Storage, we estimate that their average long-distance moving costs will be around £806, based on 55 long distance moving reviews.

This could mean that long-distance moving services costs of City-Removals and Storage for moving between states is cheaper with about 54% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed City-Removals and Storage. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

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Community testimonials, ratings and consumer reports on City-Removals and Storage - a professional company located in 548 Rainham Road South, London, RM10 7XD. Discover London, Greater London moving companies.

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