Average service price

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£ 677
Local move average
38% less than market avg.
£ 806
Long Distance move average
54% less than market avg.
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Based on 482 verified moving reviews
  • Most reviewers praised the moving crew for being professional, polite, and helpful. 81%389 reviews
    • The moving team were friendly and efficient

      5.0 Brian Shaw Sep 03, 2022

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      Excellent removals service

      City removals were fantastic for us throughout. The detailed video survey gave us confidence they knew what they needed to do. The flexibility over packing options - we went for the fragile only option and nothing was broken during the move. They took the furniture apart and put it all back together so well. The moving team were friendly and efficient, made the whole experience stress free for us and much easier than we thought it would be. Fantastic, can't recommend them enough.

    • the team's flexibility and can-do attitude especially when they were struggling with our sofa in the staircase.. which they did manage to get to the lounge in the end!

      5.0 Laure Jul 01, 2015

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      Excellent service.

      We had a very good experience with City-Removals and Storage moving from a two-bedroom flat to a house. The saleslady was very professional and helpful from the start offering two options in order to keep the costs down. Our move was stress-free, fast and efficient. We very much appreciated the team's flexibility and can-do attitude especially when they were struggling with our sofa in the staircase.. which they did manage to get to the lounge in the end!

      We won't hesitate to recommend their services in the future.

    • The guys definitely were extremely experienced as I watched them move several big pieces of furniture through tight corners without great difficulty.

      5.0 Jonathan Wood Aug 21, 2014

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      Great service and good value.

      About 2 weeks have gone since we have moved but only now I managed to find the time to write a well deserved review for this company.

      Everyone involved has been incredibily helpfull and polite.They managed to find a solution to any problem that arose.Also they office has been wonderfull in helping me change my move day several times due to lousy solicitors.

      The crew has also been unbelievable in dealing with me and my wife at our worst.

      They packed everything with the utmost care.Dismantling and reassembeling also was a piece of cake.The guys definitely were extremely experienced as I watched them move several big pieces of furniture through tight corners without great difficulty.Everything was a breeze.

      i fon t know what else to say apart from the fact that we were very very happy with how our move went along and I would use again and recommend to anyone.

  • Most reviewers said the crew handled furniture and fragile items carefully without damage. 71%343 reviews
    • They dismantled a large IKEA storage unit, took the arms off our sofa and took the feet off our armchairs so they would fit through the front door of the new flat.

      5.0 Kate Feb 18, 2013

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      Studio flat removal - Central London.

      We lived in a large studio flat and had a LOT of stuff to move to our new place. The City Removal quote was by far the most competitive and the two guys arrived early on the day. They worked incredibly hard and we didn't have to lift a finger. They dismantled a large IKEA storage unit, took the arms off our sofa and took the feet off our armchairs so they would fit through the front door of the new flat. They then rebuilt everything in record time. They were polite, friendly and didn't stop until they were done. This was by far the best-value part of the whole moving process and I will definitely use City Removals again.

    • They also moved a sofa down three storeys for me that wasn't moving with me and were generally upbeat and supportive in what is a stressful event.

      5.0 Gadge May 31, 2016

    • They covered the mattress and sofa at pick up location and laid cover on the floor by the entrance to avoid markings on the carpet at destination.

      5.0 Ellewhail May 22, 2015

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      Punctual, professional, excellent value!

      I contacted City Removals because of the positive reviews. Got a competitive quote. The guys were polite, pleasant, arrived on time and moved our stuff swiftly. They took care of the items that were fragile and nothing was broken. They covered the mattress and sofa at pick up location and laid cover on the floor by the entrance to avoid markings on the carpet at destination. Communications with the office prior to the move was excellent too. I'd use them again.

  • Most reviewers highlighted quick, efficient loading and unloading. 55%264 reviews
    • This phase was very efficient.

      1.0 Yvonne Apr 04, 2020

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      City Removals.

      I am not able to provide a fully positive review. I was very optimistic after the first phase of my move - packing and removal to storage. This phase was very efficient.

      I found a treasured piece of furniture had a broken handle after moving my furniture from storage to my new home. I know it was broken during the move because I found the broken piece in the hall. I have also found that City Removals have given me the gift of cockroaches. To date I have found 3. The house I moved to was given a deep clean before my furniture arrived and there was no sign of cockroaches. I definitely did not have cockroaches before my move and so they must have hitched a ride from the storage facility. City Removals have responded by saying that they did not introduce the cockroaches. They have pest removers treat the facility every week. I do not find this convincing and therefore have to have them a poor review and rating.

    • They arrived promptly at 7am, had everything in the van by 7:30, crossed London, and had the furniture and boxes in place at the new flat by 9am.

      5.0 Kevin Thomas Jan 21, 2013

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      Effortless removals.

      I used City Removals when moving from a shared house to a flat and taking a large bed, chest of drawers, two side tables and a big TV plus over a dozen large boxes.

      They arrived promptly at 7am, had everything in the van by 7:30, crossed London, and had the furniture and boxes in place at the new flat by 9am.

      By far the least stressful move I've ever experienced. In addition, the head office were very helpful when answering my questions prior to the move, nothing was too much trouble.

      I highly recommend them.

    • They worked very quietly and efficiently to carry all the boxes and pieces from a third floor flat to the house a few miles away.

      5.0 Oswald Clint May 02, 2015

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      Moving in NW3 London.

      From the visit by the estimator until the move was complete this was a stress free experience. The quotation was very competitive. The company arranged parking suspension for the day required. Packing was carried out on the day before and the 2 man team arrived at the agreed time and were very courteous, careful an efficient. Again on the day of removal the 3 man team were there waiting until the agreed time. They worked very quietly and efficiently to carry all the boxes and pieces from a third floor flat to the house a few miles away.They worked diligently throughout the day and completed the move with their van in 3 trips. Nothing was broken or damaged and all dismantling and re-assembly of furniture trouble free. Could not praise the team enough.

      If you are considering a move then look no further but contact Alexander at City and he will ensure you have a trouble free move.

  • Some reviewers reported that the crew arrived on schedule and met pickup or delivery windows. 43%209 reviews
    • met, but well exceeded my expectations in terms of service, punctuality, professionalism, staff friendliness and communication.

      5.0 Yiannis I. Oct 03, 2012

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      Simply Great!

      I used City Removals to move a 1 bed flat from W1 to W9. The final price £995 included: packing services (including materials), the removal, unpacking as well as two professional cleanings (the old flat and the new one). The company not just met, but well exceeded my expectations in terms of service, punctuality, professionalism, staff friendliness and communication. They did what I thought would be impossible: taking the stress out of moving! The two crews (one for moving and one for cleaning) arrived on time, were very polite and spoke perfect English. While the one team was packing the old flat, the other team was cleaning the new flat. I only had to show them once what things were going to stay in the old flat, and they made no mistakes at all. When in doubt, as I told them, and same with unpacking, they called me to make sure they got it right. All in all, for any of my next moves or for any of my friends or colleagues, I would recommend City Removals with absolutely no hesitation. They are simply the best moving company I have ever, and probably will ever use. All my stuff arrived safely, very well packaged, was unpacked very efficiently, even without my direct guidance,…

    • From the the appraisal process through to the moving day, City Removals were helpful, attentive, professional and prompt.

      5.0 Jessica May 12, 2015

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      Best moving company I have ever used!

      From the the appraisal process through to the moving day, City Removals were helpful, attentive, professional and prompt. They quoted us a very reasonable price and there were no unexpected costs. We had the packing service and the team were efficient, thoughtful and careful. We had no breakages and no damage to furniture. On moving day, the team were prompt and again, very efficient and very professional. It was the least stressful move I have ever done and I will most definitely recommend and use their service again. The entire process was smooth sailing. Thank you City Removals for being fantastic!!

    • The lady who came out to do the estimate was punctual and friendly also managing to fit around my difficult schedule.

      5.0 Rachel Sep 08, 2014

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      Great service.

      My experience was very positive from start to finish. The lady who came out to do the estimate was punctual and friendly also managing to fit around my difficult schedule. We had both packing and removals service - the men arrived on time for both and were very courteous and efficient. They also reassembled furniture in our new house - including a bed that had not previously been assembled. I was very impressed at how quick they were. They were also incredibly good value for money - the quote was less than half that of another highly rated firm but the service was superb.

  • Some reviewers reported denied or ignored damage claims and unhelpful after-move support. 2%9 reviews
    • refused to take any responsibility for this

      1.0 Ivana Ruzic Aug 08, 2026

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      Don’t use

      City removals managed our move last week. However, they damaged one of our wardrobes and then refused to take any responsibility for this. Rude and careless with our furniture. The workman seemed very tired and overworked, and management very dismissive. I would not use them again

    • it took nearly a month to get a response and they refused to offer any insurance claim for me.

      1.0 Jackie Brown Jun 07, 2020

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      Don't use them.

      This company moved my 2 bed flat to a four bed house. They didn’t attend the agreed viewing and didn’t arrange for the correct size trucks (we made decisions based on their vast experience and recommendation) the movers themselves were rude and abrupt asking for cash as soo as they arrived (despite us paying on line) they furniture that was delivered arrived damaged. Despite claiming they have full insurance it took nearly a month to get a response and they refused to offer any insurance claim for me. I cannot recommend this company to anyone.

    • they did nothing about it and just said the it was now down to the insurance company to resolve the problem

      1.0 Claude Jun 13, 2017

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      Wish I read the negative reviews car before falling for the good ones.

      I wish I read Sangita's review before hiring these people as I fully agree with her.

      Silviu was very quick to sell this with a shiny brochure and very responsive. The people that work there, are a very different lot.

      I had a very similar experience with the wall and carpet damage , the wall and carpet damage were City removal responsibility, not the insurance company and they did nothing about it and just said the it was now down to the insurance company to resolve the problem. They were extremely defensive on the phone and not service oriented at all.

      Poor customer service , I would not recommend this company to anyone.

Review summary

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483 reviews

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Reviews

Shahidul Miah
Jun 11, 2019
Long-distance move from London, Greater London to London, Greater London

City Removals.

City Removals were efficient, friendly and very professional. We used their packing service and removal service. They were flexible and did a fantastic job. Would highly recommend them to anyone.

Service cost: £1000

Michael Stevens
Mar 22, 2019
Long-distance move from London, Greater London to Croydon, Greater London

Quick and efficent.

I used City Removals to move some stuff I had in storage. Quick and efficient service with good customer service.

Service cost: £210

Holly B
Dec 02, 2019

Thorough and reasonable.

City Removals packed and moved our stuff over the course of two days, doing an excellent job of making sure everything was securely packed. We'd highly recommend them.

Service cost: £1000

Jona
Dec 08, 2019
Long-distance move from London, Greater London to London, Greater London

Great help!

They were very helpful throughout the process, they were a bit of miscommunication however they were sorted at the end of the day.
Appreciate the communication and being courteous.

Service cost: £750

Pernollet
Jan 31, 2020
Long-distance move from London, Greater London to London, Greater London

Super movers.

Quality / Price / Punctuality / Nice people
Perfect!

Service cost: £1282

Tony
Feb 28, 2020
Long-distance move from London, Greater London to London, Greater London

City Removals.

Second time in 5 years using City Removals, superb friendly service, everything was packed and delivered perfectly, wouldn't;'t hesitate to recommended them.

Service cost: £1380

Malcolm Aplin
Feb 18, 2021

Moving

Avoid this company at all costs if you want all your belongings to arrive. Very poor service and questionable behaviour

Move size: 4+ Bedroom Home Service cost: £4200

Oksana
Aug 18, 2018
Long-distance move from London, Greater London to London, Greater London

Great company.

We had a great experience when moving house within london. packing and moving service was amazing, very professional team. would highly recommend.

Service cost: £1000

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About City-Removals and Storage

4.9 from 483 reviews · London movers

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City-Removals and Storage has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 548 Rainham Road South, London, RM10 7XD, but movers usually cover a much larger area.

Company Notes

The all in one removal service!

Proud members of The British Association of Removers and also a Which? Trusted Traders member ,City Removals provides an all in one solution to your move. We’ll lovingly pack your knick knacks in bubble wrap, carefully and expertly dismantle and re-assemble your furniture at each end of your move and deal with each an every aspect of your move.

We believe your moving day should be completely stress free, which is why our unique, tailored approach will leave with nothing to do but relax and look forward to life in your new home.

About the Business

City-Removals and Storage reviews, complaints and consumer reports online.

Is City-Removals and Storage a registered company?

There are no regulations or any required licences for moving companies that operate in the UK; however, if you want to avoid potential issues, check whether the provider you have chosen is registered as a legal business. Verify Companies House records of City-Removals and Storage here and make sure the moving company is in good standing.

Another way to select a reliable moving company is through ratings and reviews. Read consumer reviews and testimonials of City-Removals and Storage here.

How to check if City-Removals and Storage is trustworthy?

For extra peace of mind when hiring City-Removals and Storage you may want to find one which is a member of one of the Removal industry trade associations or trade bodies. These organizations have certain standards of operation which members must adhere to. Here is a list of some of them:

  • BAR – British Association Of Removers
  • NGRS – National Guild Of Removers And Storers
  • AIM – Association Of Independent Movers
  • SSA – The Self-Storage Association Of UK And Europe
  • FEDEMAC – Federation Of European Moving Association
  • FIDI – The International Federation Of International Movers
  • RHA – Road Haulage Association
  • BSI – British Standards Institute
  • RoSPA – Royal Society For The Prevention Of Accidents

Our article on 'Home Removal Industry Associations And Trade Bodies' provides more detailed information on how to do your research.

What is City-Removals and Storage cost for local moves?

We have calculated an approximate local moving market average price from 179 reviews of people moving within Greater London to be £1100.

From 327 local reviews for City-Removals and Storage, we have calculated an average moving cost of £677 for local moves.

This could mean that City-Removals and Storage is cheaper with about 38% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is City-Removals and Storage cost for long distance moves?

From 381 reviews of people moving long ditance, we concluded that the market average costs are around £1755 when moving long-distance.

For City-Removals and Storage, we estimate that their average long-distance moving costs will be around £806, based on 55 long distance moving reviews.

This could mean that long-distance moving services costs of City-Removals and Storage for moving between states is cheaper with about 54% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed City-Removals and Storage. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on City-Removals and Storage - a professional company located in 548 Rainham Road South, London, RM10 7XD. Discover London, Greater London moving companies.

*MoveAdvisor may not be affiliated with City-Removals and Storage and the estimates may be provided from other professional movers in our network.

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