Centennial Moving

I contacted Centennial on short notice because they were not actually my first choice and it turns out that I made the right decision on acquiring their services. The 1st mover I contacted has no proper process(probable hidden charges) and the 2nd requires a down payment more than 50 percent of the total cost.

Centennial have a documented guidelines on moving your stuff and very transparent on providing you the total cost that you have to pay. So you wont be expecting additional charges unless you wrongly gave them the quote of your items. With regards to experience, I contacted them 9 days before my pickup plan date. They have available schedule which they provided me a pickup date closer to my plan(3 days after). So they are available in response to customer needs on urgency of the move even on short notice.

I saw the truck arrived early at my place and they waited just to be on time base on the schedule they gave. The staff involved with carrying my items are polite and very friendly as well. After I went back to Toronto, I was then informed that my items will be scheduled for drop at my place by that week which I was not expecting because its a long distance move from Edmonton to Toronto. Exactly 13 days from pickup and my items were delivered at my place, that is how fast they deliver. All my items are accounted for and there are no damages. I see they handle them properly and with care while moving around.

Definitely will recommend and will acquire their services again in the future.

Move size: 1 Bedroom Home Service cost: $1000

This company consists of highly skilled and professional movers who made our cross-province move comfortable. They moved our belongings with great care. Everything was on time, stress-free, with no damages and all our favourite fragile items safely. Thank you a lot! ! Dining table, sofa our beds all were disassembled and assembled correctly. This is absolutely the best moving company I have ever used. These movers are professional and diligent. Would hire again most definitely.

Move size: 2 Bedroom Home Service cost: $4250

I used Centennial Moving to move from Vancouver to Ottawa in September. It was an overall terrible experience. We were told we'd receive our items in three weeks. It took over 1.5 months to get our things with constant delays and no updates. I realize they are delays given COVID-19 ... however when I asked for an update and expressed concern I was met with rudeness and dismissal by the staff. It was extremely challenging to move to a new city under these circumstances.

The movers themselves were quick and efficient... however it was the mismanagement and poor customer service that left be frustrated. Additionally, they delivered an additional large box that wasn't ours, and misplaced one of our boxes. Now we are barely getting compensated a fraction of a the value of our missing things.

I wouldn't recommend this company if you're trying to plan an efficient, long distance move.

Move size: 1 Bedroom Home Service cost: $1500

What ever you DO NOT USE THIS MOVING COMPANY!!!!!

This is the worst moving company in the world. I paid almost $8000 to have my 3 bed room house packed & moved from Quebec to Ontario. My house was packed up by Centinial end of August 2021 and arrived in Ontario 10days later in Sept 2021.

There were broken some broken & missing items largely my Tv and outdoor chair cushions were missing.

It’s now December 2021 and I still have not received my stuff this is response I received from them in Dec.

“ In terms of cushions and TV, those were found and we planned to send it, but the customer from the same truck who has it, had everything delivered in the storage unit and then left the country, so we can't access it without him.”

It’s 3 months later, it’s been a night mare they barely respond to my emails or return my calls.

Now they expect me to wait for when ever this fictional person returns in a year or two. I don’t even know if this story is true. They might have just stolen my items and are using this excuse.

Please don’t ever use this company unless all you want is missing items and stress.

They are very unprofessional and very dishonest.

Not to mention very expensive my original quote was around $3000 but after they picked up my stuff they sent an invoice of over $7000 so I had no choice but to pay before getting my stuff delivered.

I have no idea if I will ever see my stuff again!

Move size: 3 Bedroom Home Service cost: $7000

Let me start with the conclusion, I had an amazing experience with them. I did not pay a single penny more than what was quoted to me and received all my stuff without any damages.

I moved from a 1bd apartment in North York, ON to a semi-detached in Airdrie, Alberta. My first call was with Dave - Senior coordinator, he answered all the questions I had with as much as details possible. Very helpful, kind, patient, communicative and empathetic. Their quote was nominal compared to other moving companies. I paid a $150 deposit to book their services. On the day of the loading, their team arrived promptly. There were 3 people, 1 supervisor and 2 for lifting and loading. They were very friendly, engaging, and loaded all my stuff with utmost care. Gave me a paper copy of all of the items that was loaded, confirmed the content with me before leaving.

It took exactly 30 days or 20 business days to get my stuff from North York, ON to Airdrie AB. The transit time was communicated to me multiple times so I was totally fine with it.

Their despatch team communicated (during loading and unloading) via email and made sure all of the information is right, so I don't make any mistakes and end up in a touch spot, which I absolutely loved! I got notification from their team 3 days prior to unloading. Again, they were pretty prompt with their arrival time. I paid the rest of the balance to the supervisor (not sure if he was the super, I assumed he was) who came to unload, a team of 3 unloaded my stuff with utmost care. They confirmed if everything was okay and only then they left. Very professional!

This was my experience with Centennial Moving. As I mentioned in the beginning, I did not have any bitter experience with them and they made this entire moving process easy and less stressful. My humble thanks to the entire Centennial team! I'd recommend their services to my friends and family! Cheers!!

Communication - 8/10

Staff - 10/10

Price - 10/10

Service - 8/10

Transit time - 7/10

Move size: 1 Bedroom Home Service cost: $2300

I would highly recommend using Centennial Movers. The whole team from Kevin, Senior Coordinator, the movers, and Kevin from Dispatch was very helpful, efficient and experienced. The estimate was very thorough and final invoice was less than estimate after weighin. Additional information was provided and explained. They addressed any questions or concerns promptly. The estimated time for pickup and delivery were right on and updates provided in timely manner. The movers were very experienced and did an excellent job of wrapping all furniture. They worked straight through in pickup and delivery. I would definitely use them for future moves.

Move size: Studio Service cost: $1600

We recently had Centennial move our Eurocave winefridge a very expensive appliance. They moved it from Ottawa area to St Albert Alberta. It was picked up without problems, crossloaded to another veh and approx 21 days later delivered to us within the timeline agreed. There was no damage and the two man crew diligently put it in our house with no damage to the unit or the house.

Payments were made easily, deposit and final amount.

Cost was at a set rate of 1000 lbs, so unfortunately we paid a 1000 pound cost for a 250 lb item, but given todays fuel costs this is the cost of doing business so understood.

We were very happy with the service and would use them again.

Move size: Partial Move Service cost: $1500

I used service from Centennial for moving household items from Toronto to Calgary. I expected it to take max 3 weeks, but the total time was exactly 45 days which was too long. I was told the reason as weight discrepancy i.e. difference in estimate and actual. I'm just surprised as estimates are just that. Also, the Packers at my pickup did not pack the furniture nuts / screws properly for the bed and table, these should have been kept in a pouch / bag. Few screws went missing for the bed. One important nut was missing from the delivery but when I insisted the team to check, they found it lying in the truck floor. This is poor service and I won't be using Centennial again.

Move size: 2 Bedroom Home Service cost: $2820

I have used the Centennial service for my Intra provincial move from Toronto to Edmonton. Its completed with in a month. Overall the move is satisfactory, I have received all my goods with out any damages. But I have 2 suggestion. First when you have pick from downtown, consider sending a small trucks instead big one. Most of them may not have sufficient space for big trucks. I was in panicked when the pick up guys came with big truck and said the truck can't fit in the apartment loading area. Try to visit the pickup location/Drop location and send the appropriate truck. because as a client we can't guess what truck will be sent and whether will it fit in loading area. Second, please don't change the estimates just before the pickup. I have been contacted by team just 2 days before my pickup and mentioned that there is an additional charge of 270CAD extra for drop location they need different shuttle service, which left me with no option of other than accepting the extra charge. I have paid the advance and reserved the service almost 3 weeks before my move, if there is an extra charge you should have informed at least week before. Other than these 2 issues, pickup and delivery was satisfactory.

Move size: 1 Bedroom Home Service cost: $2272

Moved from Alberta to Nova Scotia - everything made it and nothing was broken. Great job by the movers. The people at the office were readily available for any communication.

Now, they may have been there to communicate, but they were only able to give us a one week window for a pick up instead of an actual date. They also weren't able to tell us where our items were until 24 hours before delivery.

The other reason for the low rating was the cost. I used their online calculator, came up with an agreed upon quote, and the cost upon delivery was almost twice what I had been quoted. The quantities I had entered to generate the quote were almost the same as what was actually moved.

If you choose Centennial, don't expect to pay what you're quoted - expect to pay double, and expect to have no idea when they're coming or when your items are arriving.

Move size: 1 Bedroom Home Service cost: $7200

We recently moved from Southern Ontario to the Interior of BC and had a very positive experience with Centennial!

From the first day we called them, each sales rep./dispatch were all extremely responsive and answered all of our questions. Moving across the country entails many pieces and can be very stressful on people, but Centennial definitely helped ease our stress and fears as we were able to trust our things were in good hands.

We would certainly recommend Centennial to anyone looking for a cross-country move. All our belongings were taken care of and reassembled well when they arrived at our destination.

Pricing was very competitive and the service was certainly met to our high expectations!

Thank you again to the whole Centennial team- we will be using you again!

Move size: 2 Bedroom Home Service cost: $3000

They canceled on us. 36 hours before our move, with deposits paid, flights booked, vacation taken, temporary accommodation found etc, they sent us an email to let us know they couldn't do our move. Instead, they proposed a later date - one where we would no longer have access to the condo we were moving from.

This forced me to try and find a different mover on 24hrs notice, costing us thousands of dollars more, and causing considerable stress for my pregnant wife, infant and dog just as we were embarking on a cross-country move.

I've moved dozens of times in my life and this was the worst experience by far.

Feels like we just got scammed by Centennial.

Move size: 2 Bedroom Home Service cost: $8000

First time using this company and couldn't be happier! Everyone we spoke to through email, phone and in person were all very kind and helpful and answered all questions promptly. This was our first province to province move so it was important for us to find a company that would be with us every step of the way and make it as easy as possible. The pick-up process was quick (2-2.5 hrs) since our family had boxed and labeled everything ready to go. The moving crew was on time and helped us pack any items that needed extra padding. The drop off was also just as quick and all our items were handled with care with no damages. The movers we met for both the pick-up and drop-off were all very nice and funny. They made the whole process easy and stress free for us. We are thoroughly satisfied with the service that was provided and would definitely recommend them to everyone!

Move size: 1 Bedroom Home Service cost: $4100

Overall, this is a positive review for Centennial Moving. It was a relatively smooth and pain free experience. It's a shame the pick up date can't be formally locked in to prevent any fears of it being cancelled just 48 hours before, but I'm not sure if that is industry standard.

Robert & Eric on email answered any question I sent their way and provided me with information when asked. The drivers and their team were professional. Nothing was broken, and all my items arrived within 30 days.

For some additional context:

- We didn't pack any furniture other than 4 dining chairs and a table top

- We packed everything ourselves

- No large breakable items such as mirrors

- We did include large glass picture frames, crockery, PC monitor, exercise bike, and a mattress (double bag it)

- We used 'heavy' moving boxes from home depot, some black plastic crates and heavy duty bags for the mattress

- We padded the inside bottom of each cardboard box, and left soft items on the top knowing they would be stacked to prevent damages

- We labelled and numbered each item ourselves

- We saran wrapped each box for extra protection

Quote & Communication pre-pickup:

Compared to other companies they were quick to respond for the initial quote, and gave me the info I needed with each follow up question.

Pick Up:

This might be common for other companies, but it is somewhat unnerving that your pickup could be cancelled 48 hours prior to your pickup date. We were contacted a week in advance that our driver couldn't make our initial date due to a family emergency (no complaints there, grateful we were told 7 days in advance) luckily the new date was just a day earlier than our initial date due to a cancellation. On the pickup day itself we were given a window of 12 to 4pm, but the team arrived at 10:30am which caused a bit of stress as we were finalising our packing. The team were a little confused at why we were given the original window of 12 to 4, but were professional and patient as we finalised our packing and took care putting the items in the truck.

It would be a nice improvement to receive a call that Centennial were on the way as we were caught a little off guard.

Transit period:

Not sure if other companies provide updates, but I found that I had to reach out to get the status of my delivery which wasn't great when a huge amount of my valuables are somewhere in the country. I did get an answer each time I emailed, with a rough ballpark of when it might arrive, but it would be great to receive some updates from Centennial without asking if possible. Just to know it was in transit.

Delivery:

Again I was given a date and time frame for the arrival of the truck, but this time the team gave me a heads up that they would be arriving within 15 minutes which was great. The team were considerate unloading all my items, taking the same amount of care for all of them and the payment by credit card was easy.

Everyone's experience is different, but the team and service made this a good one.

Move size: 1 Bedroom Home Service cost: $1500